Started getting Hard Crashes event 41 Kernel Power and a BSOD while gaming

It started recently where I would get critical event 41 errors from Kernel-Power

They also all mostly just hard restarted my PC without BSOD while playing Against the Storm or Gears Tactics through gamepass but the last one was BSOD while setting up my Occulus Quest 2 to steam. (And that one was related to a USB 3.0 error I am told)


Here is my V2 from 2 days ago

https://1drv.ms/u/c/804c8b6347550df8...NHEQNuBisyvOsw

- - - Updated - - -

Ok so after updating my Bios, chipset, repairing things with sfc scan now once again I had my PC running.... Re2 remake in the background... was idle for about 2-3 hours in the background while I browsed the internet and was using my phone.

It did not create a log in mini dump C:\Windows\Minidumpbut I will post the V2 again

I noticed that all the times that it just hard restarts with event id 41 it does not create a minidump file. It was only the one time where it actually went to a BSOD.... every other time I just get hard restarts. It seems to happen alot when the game is running in the background and I am not actively playing because I am browsing the internet on chrome or on my phone browsing the web or texting.

The only thing I can say is i have tons of google chrome tabs open across 4-5 separate chromes. (like at the bottom I have 5 different sets of chrome, each with 2-15 tabs opened in each set of chrome I have open in the taskbar.... instead of just 1 chrome open with 30-50 tabs) I hope you understand what I mean.

Here is my V2 from today

https://1drv.ms/u/c/804c8b6347550df8...ir238h-_8XnV6Q

Here is the one and only minidump my system has created from the crashes in past few days. (Few days/crashes old now and I ran a SFC thing already)

https://1drv.ms/u/c/804c8b6347550df8...ZXjH5ayOVA6T_A

I was looking on other forums and I went ahead and ran the Run Tuneup plus

Microsoft Windows 11 Pro Version 22H2 (OS Build 22621.3296)

==================================================================

Started on Mon 03/18/2024 at 23:29:43.73

[SFC /ScanNow]

Beginning system scan. This process will take some time.

Results:

Windows Resource Protection did not find any integrity violations.

==================================================================

Started on Mon 03/18/2024 at 23:30:49.34

[DISM /online /cleanup-image /ScanHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22621.2792

Image Version: 10.0.22621.3296

No component store corruption detected.

The operation completed successfully.

==================================================================

Started on Mon 03/18/2024 at 23:31:46.37

[DISM /online /cleanup-image /RestoreHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22621.2792

Image Version: 10.0.22621.3296

The restore operation completed successfully.

The operation completed successfully.

==================================================================

The second "SFC /ScanNow" was skipped, as the first output the following:

Windows Resource Protection did not find any integrity violations.

==================================================================

Started on Mon 03/18/2024 at 23:32:43.33

[ChkDsk /Scan]

The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
1422592 file records processed.
File verification completed.
Phase duration (File record verification): 13.80 seconds.
22460 large file records processed.
Phase duration (Orphan file record recovery): 11.08 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 0.04 milliseconds.

Stage 2: Examining file name linkage ...
4070 reparse records processed.
1699640 index entries processed.
Index verification completed.
Phase duration (Index verification): 39.96 seconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 1.84 seconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 0.07 milliseconds.
4070 reparse records processed.
Phase duration (Reparse point and Object ID verification): 12.72 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 54.54 milliseconds.
138525 data files processed.
Phase duration (Data attribute verification): 0.04 milliseconds.
CHKDSK is verifying Usn Journal...
38186328 USN bytes processed.
Usn Journal verification completed.
Phase duration (USN journal verification): 274.00 milliseconds.

Windows has scanned the file system and found no problems.

No further action is required.

1952703487 KB total disk space.
1860746744 KB in 1170667 files.
616080 KB in 138526 indexes.
0 KB in bad sectors.
1595427 KB in use by the system.
65536 KB occupied by the log file.
89745236 KB available on disk.

4096 bytes in each allocation unit.
488175871 total allocation units on disk.
22436309 allocation units available on disk.
Total duration: 55.96 seconds (55964 ms).

==================================================================

Started on Mon 03/18/2024 at 23:33:53.41

AutoReboot

FALSE

==================================================================

[Set AutoReboot = False]

Updating property(s) of '\\THEBEAST\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.
==================================================================

AutoReboot

FALSE

==================================================================

DebugInfoType

7

==================================================================

[Set DebugInfoType = 7]

Updating property(s) of '\\THEBEAST\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.
==================================================================

DebugInfoType

7

==================================================================

[WMIC PageFile list]

AllocatedBaseSize=11776
CurrentUsage=8
Description=C:\pagefile.sys
InstallDate=20231029034627.820360-240
Name=C:\pagefile.sys
PeakUsage=8
Status=
TempPageFile=FALSE

==================================================================

AutomaticManagedPagefile

TRUE

==================================================================

[Set AutomaticManagedPagefile = True]

Updating property(s) of '\\THEBEAST\ROOT\CIMV2:Win32_ComputerSystem.Name="THEBEAST"'
Property(s) update successful.
==================================================================

AutomaticManagedPagefile

TRUE

==================================================================

[BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier {badmemory}

==================================================================

Finished on Mon 03/18/2024 at 23:33:54.52
It took 4 minutes and 11 seconds to complete the operations.

@zbook Can you help this poster,

Thank you GlassKuter

I am wondering if I should try and replace the PSU? I have warranty for Mobo/CPU/GPU/PSU so I am not worried about a defective part other then not being able to use my pc while I wait while sending it out. But I would prefer for it to be a driver issue still..... problem is after updating bios, chipsets, running SFC and all that..... I wonder if it's getting down to the PSU.

I also find it sooooo odd the games crash 90% of the time when I have them idling in the background while I browse the internet or idling in the foreground while I browse my phone or watch a show. Most of the time they crashed was then idling for a few hours.

So is this some sort of driver issue trying to put something to sleep or something like that? I don't think it's over heating because I have a lot of fans in my PC and It never goes above 70c for CPU/GPU ..... and sigh I just noticed my ram was at 2666mhz instead of 3600mhz

I wonder if this happened because I updated the bios using ai suite 3 bios flash?

Leomajor said:

The only thing I can say is i have tons of google chrome tabs open across 4-5 separate chromes. (like at the bottom I have 5 different sets of chrome, each with 2-15 tabs opened in each set of chrome I have open in the taskbar.... instead of just 1 chrome open with 30-50 tabs) I hope you understand what I mean.

Click to expand...

I'm not experienced in reading log files so @zbook or one of the others will have to do that. I'm just going to give my opinion here. You have to eliminate hardware being the problem first. I would turn off all overclocking, turn off the gazillions of tabs, turn off the game running in the background and start my troubleshooting from there. Test ram with memtest86 (a minimum of 4 passes, 1 failure is a fail). You can do it while you sleep.
Stress test your CPU using Prime95 or Aida64 and your gpu using Furmark. Closely Monitor you temps closely while you do it using HWMonitor.
These are the same tests that should have been done when the system was built.
Once you know all your hardware is viable, introduce one thing at a time into the scenario.

You say: "Started getting Hard Crashes" which mean you didn't have them before.
So first step would be to verify and see any changes that may be the cause. Did you update any drivers (specially GPU) and if you did not look in windows update logs and see if windows updated anything. If YES revert the update and check again. Also if there is any new software running (normally or in background).

1)Please post share links for results from each:

a) Specccy:

b) HW Monitor:


2) Identify any Genesys Logic hardware:
Port
Hub
Keyboard
Mouse
etc.


3) Turn off Windows fast startup:




4) Run Sea Tools for Windows Long Generic test: (all drives)




5) Run HD Tune (free or trial version) (all drives)
Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan



6) Run chkdsk /b /v on all drives using the syntax chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that chkdsk /b /v C: runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v C:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: y

Reboot as needed.



7) After completing all chkdsk /b /v run:

rezpower said:

You say: "Started getting Hard Crashes" which mean you didn't have them before.
So first step would be to verify and see any changes that may be the cause. Did you update any drivers (specially GPU) and if you did not look in windows update logs and see if windows updated anything. If YES revert the update and check again. Also if there is any new software running (normally or in background).

Click to expand...

I started getting them the other night while playing game pass games. Against the storm and gears tactics. I cannot think of any changes I made prior to that. Since the BSOD I have updated BIOS and chipset drivers. The last one that happened was today and I wouldn't have even known if if I didn't just check the event viewer log. I got a event 34 kernel-power error when I was sleeping..... I remember waking up and having to login to windows.... though I did not shut the PC down before I went to sleep.... so that explains it. I find it very odd that It would happen while the PC is idling on the desktop and I am not even touching it... but to be honest that seems to be when it restarts the most from event 34.... when I am idling the PC whether it be in game or not.

Windows updates in the past month are
2024-03 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5035853)
2024-02 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5034467)
2024-02 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5034765)
SteelSeries ApS - Extension - 1.0.11.0
Windows Intelligence Update (2)

and like 20 windows defender updates I don't feel like copying and pasting individually unless I have too

zbook said:

1)Please post share links for results from each:

a) Specccy:

Download Speccy | Find your computer specs, free!

Speccy - find the details of your computer's specs. Great for spotting issues or finding compatible upgrades. Download the latest version today.

www.ccleaner.com

b) HW Monitor:

HWiNFO - Free System Information, Monitoring and Diagnostics

Free Hardware Analysis, Monitoring and Reporting. In-depth Hardware Information, Real-Time System Monitoring, Reporting & more

www.hwinfo.com

2) Identify any Genesys Logic hardware:
Port
Hub
Keyboard
Mouse
etc.


3) Turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 11 Tutorial

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

4) Run Sea Tools for Windows Long Generic test: (all drives)

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe

5) Run HD Tune (free or trial version) (all drives)

HD Tune website

HD Tune

www.hdtune.com

Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan



6) Run chkdsk /b /v on all drives using the syntax chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that chkdsk /b /v C: runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v C:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: y

Reboot as needed.



7) After completing all chkdsk /b /v run:

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

https://www.tenforums.com/attachments/bsod-crashes-debugging/317041d1612147952-batch-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:  Samsung SSD 870 QVO 2TB


      Drive: D:  Hitachi HDS721075KLA330


      Drive: E:  CT1000MX500SSD1


      Drive: F:  Sabrent Rocket Q


      Drive: G:  Sabrent SB-ROCKET-NVMe4-1TB


      Drive: I:  Hitachi HDS721075KLA330

Click to expand...

Ok Speccy and HW64info logs/reports attached as text files since they were super long.
I have no idea what Genesys Logic hardware means but my Mouse is a HyperXpulsefire and my keyboard is Razer Cynosa

Turned off fast startup.

Still Doing the rest.

See if you can identify: Genesys Logic USB V2.0 4-Port Hub

a) anything that may be attached
b) whether it can or cannot be easily detached to check computer stability / instability

You can maybe try to rollback SteelSeries ApS - Extension - 1.0.11.0 or even disable it in device manager , Just to test!
Do a google search for it and you will see many people have problems with it!
Not sure this is the problem, but it's free to try!

Ahh darn didn't realize there was a 60 minute limit on edit. I just didn't want to lose that if it reset on me. Seatools has finished. Everything passed.

So I was googling that Genesys Logic USB V2.0 4-Port Hub....... and from google they all seem to be usb 2.0s with 4 ports.... and the only 4 port hub i have in my mobo is in the back bottom row 4 parallel 1 is a usb 3.1ss 3.1ss bios(2.0) and 2.0 the two 3.1ss have my headset usb dongle, power usb for speaker and my keyboard.... .... I think I might have unplugged it from the bios port.... I unplugged it and then noticed the bios not sure which i unplugged it from. Is this the problem??? You had my check my usb for something soo.....now I wonder?? I think I might have had the keyboard plugged into the bios port..... not realizing it...... how to say how long since i last unplugged my keyboard but anyways..... could that be the issue? the keyboard worked just fine in the bios usb port.... lol but could the be causing the power failures? I will keep doing the rest of them if not.

This is the usb layout and what i got plugged into my pc.

Front is 2 usb 2.0 Zexrow xbox controller for windows, sometimes the urb charging cord for my wireless headphones. In the back.... rarely the occulus quest 3 is plugged into the usb 3.1 ss10 at the top usb with a type c usb beside it, the mouse is plugged into the 2 set usb 3.1ss in the middle row with nothing in the other (I'm going to move keyboard here now) and the bottom 4 that are usb 3.1ss/3.1ss/bios/2.0 that I now have just the usb dongle for wireless headset, power usb for speaker and nothing else in the other 3 with formerly having the keyboard into the bios port prior to this post ><

Please make sure that images or share links are posted for all steps / results.

zbook said:

Please make sure that images or share links are posted for all steps / results.

Click to expand...

I got a restart again today. IT wasn't the BIOS port.

In order these two things happened right before the Power Kernel error 41.
Hypervisor launch failed; Either SVM not present or not enabled in BIOS.
The virtualization-based security enablement policy check at phase 0 failed with status: Virtual Secure Mode (VSM) is not initialized. The hypervisor or VSM may not be present or enabled.
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

here is the V2 from today if curious THEBEAST-(2024-03-21_08-51-57).zip

Ok I am starting the HD Tune and the rest today.... and will post the rest. Got busy last night. The Windows Long Generic test all passed on sea tools. (A few of them took hours) but they all came up as passed.




My ssd's are full, the read/writes are affected. Doing the rest. Just FYI I don't think it would be my ssds/storage as they are all fairly new except the HDD but I will continue to do these tests.

I already know my Hitachi HDD has bad sectors.... I only use it for storage of unimportant files now and barely use it because I don't want to kill it completely. It's had bad sectors for like a year now. Well before the restarts started happening, and nothing runs off of it... It's purely storage.






Doing the Hitachi HDD scan now....... then have both the 1tb Nvmes to do....

Btw I was deff running a game off my 870 QVO while doing these tests in the background.... prob affected read/write performance..... but that shouldn't matter so I don't care.

These storage tests are so long. I can't wait to get to the next steps.... :)

Ok finally done with these.... sleepy finish more tomorrow :)|

Yes I know my hdd have some bad sectors, it been like that for a long time now. Well before the restarts and BSOD happened.

Next step is "
6) Run chkdsk /b /v on all drives using the syntax chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that chkdsk /b /v C: runs overnight while sleeping."


So I will do that right meow oh dear lord it's another storage checking step.

Why are you convinced it's my storage causing this hard restart problem? I figure it would be more a driver, hardware, windows being stinky..... power error etc. My ssd/nvme strorage is all new except the HDD which is like 15 years old from the PC i bought working at mcdonalds when I was 15 xD It's kind of special to me and the fact it works all these years later with just a few bad sectors....... and such a crazy long "power on time"

There were event viewer reports that are being evaluated to reduce the likelihood of any surprise drive / data problems.

The BSODs were likely related to Genesys Logic.

zbook said:

There were event viewer reports that are being evaluated to reduce the likelihood of any surprise drive / data problems.

The BSODs were likely related to Genesys Logic.

Click to expand...

Ok I need to figure this out then.... I'm not gonna do any more storage stuff.
There is a problem anyways.....

I can't do that next step while I sleep because.... Every morning I wake up..... MY computer is off despite not turning it off, and I go and check event viewer and sure enough... another event 41 kernel power error. It seems to always crash around 10-11am now.

I will try to figure out this Genesys Logic thing..... thank you! <3

I'm doing some googling on it and I keep seeing something common.... my PSU the coolermaster 850v2

Only question is... is it the PSU and should I RMA it or is it some software stuff... and come to think of it.... I upgraded this PSU Aug 23 2023

Cooler Master MWE Gold 850 V2 Fully Modular, 850W, 80+ Gold Efficiency, Quiet HDB Fan, 2 EPS Connectors, High Temperature Resilience, 5 Year Warranty, Gold v2
​

zbook said:

There were event viewer reports that are being evaluated to reduce the likelihood of any surprise drive / data problems.

The BSODs were likely related to Genesys Logic.

Click to expand...

Let's not forget that..... the one BSOD that I got that actually created a minidump file was when I plugged in my occulus quest 2 into my pc and it actually caused a blue screen BSOD....

All these other "hard restarts and shutdowns" DO NOT CAUSE A blue BSOD it just crashes/restart.

So if you are basing Genesys Logic off of that one crash that actually caused me a BSOD and created a minidump crash file then I'm not sure if that's the same thing that is causing my hard restarts/shutdowns while gaming or while pc is idle when I am sleeping.

Do you think the two are related? I have a feeling that one BSOD that had to do with my occulus quest 2 being plugged into the USB might be an anomaly but I am the one asking for help here so I will take your advice/opinion over mine.

The oculus was also seen in the BSOD.


Some options now are:

a) Run the computer overnight in safe mode > report any unexpected shutdowns and restarts > post V2 share links

b) Run a Windows tool designed to stress test drivers