Goodix fingerprint reader disappears randomly


organist1958

Member
Local time
7:55 AM
Posts
26
OS
Windows 11 Pro
Hello all,
I have an XPS 13 9310 2-in-1, and it has a Goodix fingerprint reader. I am having an issue where the fingerprint reader will randomly disappear from Windows - it just thinks it doesn't exist. If I go into the BIOS, disable it, apply changes, and immediately re-enable it (applying changes, but not exiting the BIOS); as soon as I boot into Windows, it works perfectly for a while (sometimes a couple hours, sometimes a couple weeks), and then it disappears again, for the same process to repeat.

Any ideas? All drivers are up to date, and when it works, it works flawlessly, but when it doesn't, Windows doesn't see anything in device manager, and there are no signs it exists.
 
Windows Build/Version
version 22h2 build 22621.1413

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 13 2 in 1 9310
    CPU
    Intel Core i7 1165g7
    Memory
    16GB
    Graphics Card(s)
    Intel Iris Xe
    Screen Resolution
    1920x1200
    Hard Drives
    512GB PCIE NVME
    Browser
    Firefox
There are reports across the web with the goodix fingerprint missing in different devices/makers. Here are a few suggestions that have helped others.

1. Make sure you bios is updated to the latest version. Download any new bios directly from Dell Support Site by entering your service tag.
While you're there download the driver for your biometrics device which will be used in step 5.

apply the bios update.

2. When Windows boots back up, uninstall the biometrics driver. Device Manager> Right click on biometrics device>select uninstall>check the 'remove driver' box. Once driver is removed, Shut down.

3. Disconnect all cables and/or peripheral devices connected to the machine (ex. power cable, hdmi cable, external mouse/keyboard, flashdrives, etc).
- Ensure that device is powered/switched off.
- Press and hold down the power button for as long as 60 seconds to drain flea power or excess voltage.

4.
The machine should be on an off state. You may power it up again through the power button, once light indicators flashed from the machine, rapidly tap on the F2 key multiple times until it boots directly on the BIOS menu.

Reload the BIOS to defaults:
- Inside the BIOS Set Up, navigate to the Exit Menu.
- Select Load Setup Default - click Enter, select YES and click Enter.
- Select Exit and Save Changes then click Enter, select YES and click Enter.
- Laptop should boot back to Windows.

5. Back in windows, install the the biometrics device driver you downloaded in step 1. Does your fingerprint device work?

3. If that doesn't fix the issue check for corrupted system files. Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer

4. Perform a clean boot to eliminate software conflict causing the issue. If it doesn't happen in a clean boot, you have some software conflicting with Windows. Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

Let us know if nothing here helps.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I just updated my BIOS with a new version Dell released a couple days ago, and that seems to have fixed it at least temporarily, but I will report back if it lasts.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 13 2 in 1 9310
    CPU
    Intel Core i7 1165g7
    Memory
    16GB
    Graphics Card(s)
    Intel Iris Xe
    Screen Resolution
    1920x1200
    Hard Drives
    512GB PCIE NVME
    Browser
    Firefox

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