Hard Drive Error

Deleted member 952 · Mar 18, 2022

This smart results log.

--------------- SeaTools for Windows v1.4.0.7 ---------------
19/03/2022 02:21:49
Model Number: ST8000VN0022-2EL112
Serial Number: ????????
Firmware Revision: SC61
Short Generic - Started 19/03/2022 02:21:49
Short Generic - FAIL 19/03/2022 02:21:57
SeaTools Test Code: AAD461C4
Fix All Fast - Started 19/03/2022 02:23:42
Fix All Fast - FAIL 19/03/2022 02:23:54
SeaTools Test Code: AAD461C4
Short DST - Started 19/03/2022 02:25:26
Short DST - Pass 19/03/2022 02:26:28
SMART - Started 19/03/2022 02:27:45
SMART - Pass 19/03/2022 02:27:51
Short Generic - Started 19/03/2022 02:29:27
Short Generic - FAIL 19/03/2022 02:29:35
SeaTools Test Code: AAD461C4
Overwrite Erase - Started 19/03/2022 02:35:32
Overwrite Erase - FAIL 19/03/2022 02:35:40
Erase Boot Sectors - Started 19/03/2022 02:36:17
Erase Boot Sectors - FAIL 19/03/2022 02:36:25
Short Generic - Started 19/03/2022 02:37:23
Short Generic - FAIL 19/03/2022 02:37:31
SeaTools Test Code: AAD461C4
SMART - Started 19/03/2022 02:40:08
SMART - Pass 19/03/2022 02:40:14

zbook · Mar 18, 2022

Open administrative command prompt or administrative powershell and copy and paste (all at one time):

Code:

diskpart
lis dis
lis vol
sel dis 0
det dis
lis par
sel dis 1
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel dis 2
det dis
lis par
sel par 1
det par
sel par 2
det par
sel dis 3
det dis
lis par
sel par 1
det par
sel par 2
det par

Post images or share link displaying the commands with results.

Run:

https://www.tenforums.com/attachments/bsod-crashes-debugging/346094d1631611972-post-problem-reports-here-batch-files-use-bsod-debugging-collect_logs_from_event_viewer-2021-09-14.bat

Post a share link into this thread.

zbook · Mar 18, 2022

Summary: Generic Fail

Short Generic: Fail
Short DST: Pass
SMART: Pass
Fix all fast: Fail
Overwrite erase: Fail
Erase boot sectors: Fail

If the disk drive is under warranty > contact Sea Tools

“Fix All Fast” uses the drive's activity logs to identify suspicious sectors which may or may not be bad.
SeaTools goes to each one in the list and if it really is bad the program will try to reallocate that one sector.
If successful SeaTools moves on to the next if not successful then the test fails.
On average the time is less than 5 minutes.

Sea Tools has additional software: Sea Tools Bootable

This removes Windows during the testing.

SeaTools | Support Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

Deleted member 952 · Mar 18, 2022

zbook said:
Summary: Generic Fail

Short Generic: Fail
Short DST: Pass
SMART: Pass
Fix all fast: Fail
Overwrite erase: Fail
Erase boot sectors: Fail

If the disk drive is under warranty > contact Sea Tools

“Fix All Fast” uses the drive's activity logs to identify suspicious sectors which may or may not be bad.
SeaTools goes to each one in the list and if it really is bad the program will try to reallocate that one sector.
If successful SeaTools moves on to the next if not successful then the test fails.
On average the time is less than 5 minutes.

Sea Tools has additional software: Sea Tools Bootable

This removes Windows during the testing.

SeaTools | Support Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

Thanks all for your help, I contacted Seagate and it's still under warranty. No idea how long they will take to send a new one, hopefully not to long.

zbook · Mar 18, 2022

That's great news.

Please run the commands and script in post #22.

These will be useful for:
a) scripts for evaluating failed drives
b) seeing the recorded events surrounding the power outage and the disk drive

Overnight please run Sea Tools for Windows long generic test on the Windows disk drive.
The other disk drives can be checked anytime.

Deleted member 952 · Mar 18, 2022

zbook said:
Open administrative command prompt or administrative powershell and copy and paste (all at one time):

Code:

diskpart lis dis lis vol sel dis 0 det dis lis par sel dis 1 det dis lis par sel par 1 det par sel par 2 det par sel par 3 det par sel par 4 det par sel dis 2 det dis lis par sel par 1 det par sel par 2 det par sel dis 3 det dis lis par sel par 1 det par sel par 2 det par

Post images or share link displaying the commands with results.

Run:

https://www.tenforums.com/attachments/bsod-crashes-debugging/346094d1631611972-post-problem-reports-here-batch-files-use-bsod-debugging-collect_logs_from_event_viewer-2021-09-14.bat

Post a share link into this thread.

Not sure how to copy all the results of the cmd paste.

Says zip file for the bat file is to large at 7mb. I'm going to disconnect it as I need to get it ready for mailing later today.

badrobot · Mar 18, 2022

I don't think windows PC will be able to read the drive because it is in different format. The most important thing there is that it is being detected. I had the same problem before with my Qnap NAS and learned my lesson. The first thing you should try is doing is to perform data recovery. I've been using MiniTool Power Power Data Recovery software for years now and it is a life saver. It takes hours to perform but it is all worth it once you've recovered your data. Don't attempt to fix drive errors right away. It will compromise your data and all filenames will be changed to default names like "File 1, File 2" and so on. Will be hard to look for the files you need with that kind of naming.

Deleted member 952 · Mar 18, 2022

badrobot said:
I don't think windows PC will be able to read the drive because it is in different format. The most important thing there is that it is being detected. I had the same problem before with my Qnap NAS and learned my lesson. The first thing you should try is doing is to perform data recovery. I've been using MiniTool Power Power Data Recovery software for years now and it is a life saver. It takes hours to perform but it is all worth it once you've recovered your data. Don't attempt to fix drive errors right away. It will compromise your data and all filenames will be changed to default names like "File 1, File 2" and so on. Will be hard to look for the files you need with that kind of naming.

I was formatting, so don't need the data as I backed it all up on my other NAS.

badrobot · Mar 18, 2022

kuyenmotdivad said:
I was formatting, so don't need the data as I backed it all up on my other NAS.

I see, I misunderstood. You were formatting directly on NAS device? or on PC?

Deleted member 952 · Mar 18, 2022

badrobot said:
I see, I misunderstood. You were formatting directly on NAS device? or on PC?

NAS when I got a power cut, then tried on PC failed on both.

zbook · Mar 18, 2022

We don't see too many disk drives that have 100% results on HD Sentinel that have failed.

If possible please run the V2 log collector:

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

zbook · Mar 19, 2022

kuyenmotdivad said:
Not sure how to copy all the results of the cmd paste.

Says zip file for the bat file is to large at 7mb. I'm going to disconnect it as I need to get it ready for mailing later today.

highlight with the mouse > right click copy > open administrative command prompt or administrative powershell > paste

Deleted member 952 · Mar 19, 2022

zbook said:
highlight with the mouse > right click copy > open administrative command prompt or administrative powershell > paste

Sorry it's boxed up ready for RMA with Seagate, not sure if I got to wait for someone collecting it or go to Royal Mail... Sorry I didnt run the bat rest above as it's early here and had no sleep @ 4:35am.

zbook · Mar 19, 2022

The Windows drive has the event viewer log files.

These may have entries related to the drive problems that occurred during and immediately the power outage.

If you're able to run either or both then I'll scan them to see whether Windows had created entries related to the drive problems.

The event log and or V2 can be run anytime.

There were no boot problems reported immediately after the power outage.

However it would be best to scan the drive to make sure it did not have any problems during the power outage.

Run Sea Tools for Windows long generic test on this disk drive.

And run Chkdsk /r /v C: