Hard Drive Error

kuyenmotdivad · Mar 18, 2022

Hi,

I was formatting my NAS drive Synology DS218J but got a power cut and now it's showing this error.

Could not install DSM

I tried taking it out of my nas and putting it in my PC and get this error.

the request could not be performed i/o error hard drive

I hope my drive isnt failed as it cost a fortune 8tb

Berton · Mar 18, 2022

I lost a couple motherboards several years ago due to power bumps and learned to have the computers attached to a UPS/Uninterruptible Power Supply [battery backup]. I also make sure any operation in BIOS updates has the computer attached to a UPS. In a case like yours I see if the drive can still be identified in the BIOS then boot to a GPARTED LiveCD [downloaded .iso file used to create it] and see what it has about the drive, delete any partitions which usually puts it back to as-shipped condition.

kuyenmotdivad · Mar 18, 2022

Berton said:
I lost a couple motherboards several years ago due to power bumps and learned to have the computers attached to a UPS/Uninterruptible Power Supply [battery backup]. I also make sure any operation in BIOS updates has the computer attached to a UPS. In a case like yours I see if the drive can still be identified in the BIOS then boot to a GPARTED LiveCD [downloaded .iso file used to create it] and see what it has about the drive, delete any partitions which usually puts it back to as-shipped condition.

How would I do this GPARTED LiveCD?

Berton · Mar 18, 2022

Download the file from GParted -- A free application for graphically managing disk device partitions and use a CD-R disc in the Optical Disc Drive to burn/record it, File Explore should be able to do it
Right-click the file and choose to Burn to disc.

Bree · Mar 18, 2022

kuyenmotdivad said:
I tried taking it out of my nas and putting it in my PC and get this error.

the request could not be performed i/o error hard drive

I hope my drive isnt failed as it cost a fortune 8tb

With the drive still connected to the PC, try using DISKPART's CLEAN command.

kuyenmotdivad · Mar 18, 2022

Bree said:
With the drive still connected to the PC, try using DISKPART's CLEAN command.

It's showing in the picture I posted but I cannot select drive letter. No idea how to find which drive its on?

PS - I did notice once it loaded, it asked for a password for the hard drive to which I didnt know and it then said drive locked.

kuyenmotdivad · Mar 18, 2022

Berton said:
Download the file from GParted -- A free application for graphically managing disk device partitions and use a CD-R disc in the Optical Disc Drive to burn/record it, File Explore should be able to do it
Right-click the file and choose to Burn to disc.

Burning disc now, once it's done I just auto run it?

Berton · Mar 18, 2022

Reboot and choose it to run, could be the Del key, F2, F10 or F12 key or a combination of Fn plus another F key to get the choice of which to start.

Bree · Mar 18, 2022

kuyenmotdivad said:
I cannot select drive letter. No idea how to find which drive its on?

In Diskpart use the command List Disk. Then when you know the disk number of the drive, use Select Disk # (where # is the number of the disk you want) before running any commands (such as Clean) on the disk.

kuyenmotdivad · Mar 18, 2022

Bree said:
In Diskpart use the command List Disk. Then when you know the disk number of the drive, use Select Disk # (where # is the number of the disk you want) before running any commands (such as Clean) on the disk.

View attachment 24714

It's just showing 3 disks not the 8tb one.

zbook · Mar 18, 2022

Please run:

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

https://www.tenforums.com/attachments/bsod-crashes-debugging/361213d1646305529-post-problem-reports-here-batch-files-use-bsod-debugging-diskparinfo.bat

Was there any important data on Disk 0 or did you intend to clean it making a fresh storage drive?

Bree · Mar 18, 2022

kuyenmotdivad said:
It's just showing 3 disks not the 8tb one.

That is not a good sign. This may be terminal

kuyenmotdivad · Mar 18, 2022

zbook said:
Please run:

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

https://www.tenforums.com/attachments/bsod-crashes-debugging/361213d1646305529-post-problem-reports-here-batch-files-use-bsod-debugging-diskparinfo.bat

Was there any important data on Disk 0 or did you intend to clean it making a fresh storage drive?

Tuneup

Code:

 Microsoft Windows 11 Pro  Version 21H2 (OS Build 22000.556)
 
==================================================================

    Started on 19/03/2022 at  1:46:48.45
  
        [SFC /ScanNow]
  
Beginning system scan.  This process will take some time.

Results:
 
Windows Resource Protection did not find any integrity violations.
 
==================================================================

    Started on 19/03/2022 at  1:47:45.89

        [DISM /online /cleanup-image /ScanHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22000.1

Image Version: 10.0.22000.556
 
No component store corruption detected.

The operation completed successfully.
 
==================================================================

    Started on 19/03/2022 at  1:48:30.82

        [DISM /online /cleanup-image /RestoreHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22000.1

Image Version: 10.0.22000.556
 
The restore operation completed successfully.

The operation completed successfully.
 
==================================================================

The second "SFC /ScanNow" was skipped, as the first output the following:

Windows Resource Protection did not find any integrity violations.
 
==================================================================

    Started on 19/03/2022 at  1:49:15.70

        [ChkDsk /Scan]
 
The type of the file system is NTFS.
Volume label is OS.
 
Stage 1: Examining basic file system structure ...
323072 file records processed.                                                      
File verification completed.
Phase duration (File record verification): 1.93 seconds.
6962 large file records processed.                                 
Phase duration (Orphan file record recovery): 3.08 milliseconds.
0 bad file records processed.                                   
Phase duration (Bad file record checking): 0.08 milliseconds.
 
Stage 2: Examining file name linkage ...
277 reparse records processed.                                    
460266 index entries processed.                                                     
Index verification completed.
Phase duration (Index verification): 4.56 seconds.
0 unindexed files scanned.                                      
Phase duration (Orphan reconnection): 203.29 milliseconds.
0 unindexed files recovered to lost and found.                  
Phase duration (Orphan recovery to lost and found): 0.12 milliseconds.
277 reparse records processed.                                    
Phase duration (Reparse point and Object ID verification): 1.57 milliseconds.
 
Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 14.63 milliseconds.
68598 data files processed.                                         
Phase duration (Data attribute verification): 0.12 milliseconds.
CHKDSK is verifying Usn Journal...
36483656 USN bytes processed.                                                         
Usn Journal verification completed.
Phase duration (USN journal verification): 39.59 milliseconds.

Windows has scanned the file system and found no problems.

No further action is required.
 
976015359 KB total disk space.
71169984 KB in 247413 files.
181340 KB in 68599 indexes.
0 KB in bad sectors.
459375 KB in use by the system.
65536 KB occupied by the log file.
904204660 KB available on disk.
 
4096 bytes in each allocation unit.
244003839 total allocation units on disk.
226051165 allocation units available on disk.
Total duration: 6.76 seconds (6760 ms).
 
==================================================================
 
    Started on 19/03/2022 at  1:49:29.53
 
AutoReboot 
 
FALSE     
 
==================================================================
 
        [Set AutoReboot = False]
 
Updating property(s) of '\\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Pro|C:\\Windows|\\Device\\Harddisk1\\Partition3"'
Property(s) update successful.
==================================================================
 
AutoReboot 
 
FALSE     
 
==================================================================
 
DebugInfoType 
 
7            
 
==================================================================

        [Set DebugInfoType = 7]

Updating property(s) of '\\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Pro|C:\\Windows|\\Device\\Harddisk1\\Partition3"'
Property(s) update successful.
==================================================================
 
DebugInfoType 
 
7            
 
==================================================================

        [WMIC PageFile list]

AllocatedBaseSize=9728
CurrentUsage=0
Description=C:\pagefile.sys
InstallDate=20220211221306.138464+000
Name=C:\pagefile.sys
PeakUsage=0
Status=
TempPageFile=FALSE
 
==================================================================
 
AutomaticManagedPagefile 
 
TRUE                    
 
==================================================================

        [Set AutomaticManagedPagefile = True]

Updating property(s) of '\\ROOT\CIMV2:Win32_ComputerSystem.Name="KRAKEN-R3900X"'
Property(s) update successful.
==================================================================
 
AutomaticManagedPagefile 
 
TRUE                    
 
==================================================================

        [BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier              {badmemory}
 
==================================================================

    Finished on 19/03/2022 at  1:49:34.50
    It took 2 minutes and 46 seconds to complete the operations.

diskpart

Code:

    Disk 0 : HDD. It has 0 partition(s). Model: ST8000VN0022-2EL112  
    Disk 1 : SSD. It has 4 partition(s). Model: WDS100T1X0E-00AFY0  
    Disk 2 : SSD. It has 1 partition(s). Model: WDS200T1X0E-00AFY0  
    Disk 3 : USB. It has 1 partition(s). Model: Samsung Flash Drive
 
    The script has found the above 4 storage device(s) in total.
 
=============================================================================
 
Drive
Letter   Drive Label     Fs   Free Space Used Space  Capacity   Free
------ --------------- ------ ---------- ---------- ---------- -----
                       NTFS     83.51 MB  527.49 MB  611.00 MB  14 %
                       FAT32    67.08 MB   28.92 MB   96.00 MB  70 %
  C    OS              NTFS    857.38 GB   73.43 GB  930.80 GB  92 %
  D    DATA            NTFS      1.54 TB  288.72 GB    1.82 TB  85 %
  E    BACKUP          exFAT    67.93 GB   51.58 GB  119.50 GB  57 %

=============================================================================

Microsoft DiskPart version 10.0.22000.1

The "Free" column below refers to unallocated space rather than unused space.
On computer: KRAKEN-R3900X

  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 1    Online          931 GB  1024 KB        *
  Disk 2    Online         1863 GB      0 B       
  Disk 3    Online          119 GB      0 B       

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------   
  Volume 2     C   OS           NTFS   Partition    930 GB  Healthy    Boot  
  Volume 3                      FAT32  Partition    100 MB  Healthy    System
  Volume 4                      NTFS   Partition    611 MB  Healthy    Hidden
  Volume 5     D   DATA         NTFS   Partition   1863 GB  Healthy          
  Volume 6     E   BACKUP       exFAT  Removable    119 GB  Healthy          

Disk 0 is now the selected disk.

Virtual Disk Service error:
The system's information about the object may not be up to date.


DiskPart has referenced an object which is not up-to-date.
Refresh the object by using the RESCAN command.
If the problem persists exit DiskPart, then restart DiskPart or restart the
computer.

===============================================================================

Windows Recovery Environment (Windows RE) and system reset configuration
Information:

    Windows RE status:         Enabled
    Windows RE location:       \\?\GLOBALROOT\device\harddisk1\partition4\Recovery\WindowsRE
    Boot Configuration Data (BCD) identifier: 46a9d764-8b87-11ec-afa9-f47aa29165a1
    Recovery image location: 
    Recovery image index:      0
    Custom image location:   
    Custom image index:        0

REAGENTC.EXE: Operation Successful.
  
===============================================================================

Firmware Boot Manager
---------------------
identifier              {fwbootmgr}
displayorder            {bootmgr}
                        {46a9d761-8b87-11ec-afa9-f47aa29165a1}
                        {666f37f5-a25d-11ec-9e56-806e6f6e6963}
                        {666f37f6-a25d-11ec-9e56-806e6f6e6963}
                        {666f37f7-a25d-11ec-9e56-806e6f6e6963}
timeout                 1

Windows Boot Manager
--------------------
identifier              {bootmgr}
device                  partition=\Device\HarddiskVolume1
path                    \EFI\MICROSOFT\BOOT\BOOTMGFW.EFI
description             Windows Boot Manager
locale                  en-GB
inherit                 {globalsettings}
default                 {current}
resumeobject            {46a9d762-8b87-11ec-afa9-f47aa29165a1}
displayorder            {current}
toolsdisplayorder       {memdiag}
timeout                 30

Firmware Application (101fffff)
-------------------------------
identifier              {46a9d761-8b87-11ec-afa9-f47aa29165a1}
device                  partition=E:
description             UEFI: Samsung Flash Drive 1100, Partition 1

Firmware Application (101fffff)
-------------------------------
identifier              {666f37f5-a25d-11ec-9e56-806e6f6e6963}
description             UEFI:CD/DVD Drive

Firmware Application (101fffff)
-------------------------------
identifier              {666f37f6-a25d-11ec-9e56-806e6f6e6963}
description             UEFI:Removable Device

Firmware Application (101fffff)
-------------------------------
identifier              {666f37f7-a25d-11ec-9e56-806e6f6e6963}
description             UEFI:Network Device

Windows Boot Loader
-------------------
identifier              {current}
device                  partition=C:
path                    \Windows\system32\winload.efi
description             Windows 11
locale                  en-GB
inherit                 {bootloadersettings}
recoverysequence        {46a9d764-8b87-11ec-afa9-f47aa29165a1}
displaymessageoverride  Recovery
recoveryenabled         Yes
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
osdevice                partition=C:
systemroot              \Windows
resumeobject            {46a9d762-8b87-11ec-afa9-f47aa29165a1}
nx                      OptIn
bootmenupolicy          Standard

Windows Boot Loader
-------------------
identifier              {46a9d764-8b87-11ec-afa9-f47aa29165a1}
device                  ramdisk=[\Device\HarddiskVolume4]\Recovery\WindowsRE\Winre.wim,{46a9d765-8b87-11ec-afa9-f47aa29165a1}
path                    \windows\system32\winload.efi
description             Windows Recovery Environment
locale                  en-gb
inherit                 {bootloadersettings}
displaymessage          Recovery
osdevice                ramdisk=[\Device\HarddiskVolume4]\Recovery\WindowsRE\Winre.wim,{46a9d765-8b87-11ec-afa9-f47aa29165a1}
systemroot              \windows
nx                      OptIn
bootmenupolicy          Standard
winpe                   Yes

Resume from Hibernate
---------------------
identifier              {46a9d762-8b87-11ec-afa9-f47aa29165a1}
device                  partition=C:
path                    \Windows\system32\winresume.efi
description             Windows Resume Application
locale                  en-GB
inherit                 {resumeloadersettings}
recoverysequence        {46a9d764-8b87-11ec-afa9-f47aa29165a1}
recoveryenabled         Yes
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
filedevice              partition=C:
custom:21000026         partition=C:
filepath                \hiberfil.sys
bootmenupolicy          Standard
debugoptionenabled      No

Windows Memory Tester
---------------------
identifier              {memdiag}
device                  partition=\Device\HarddiskVolume1
path                    \EFI\Microsoft\Boot\memtest.efi
description             Windows Memory Diagnostic
locale                  en-GB
inherit                 {globalsettings}
badmemoryaccess         Yes

EMS Settings
------------
identifier              {emssettings}
bootems                 No

Debugger Settings
-----------------
identifier              {dbgsettings}
debugtype               Local

RAM Defects
-----------
identifier              {badmemory}

Global Settings
---------------
identifier              {globalsettings}
inherit                 {dbgsettings}
                        {emssettings}
                        {badmemory}

Boot Loader Settings
--------------------
identifier              {bootloadersettings}
inherit                 {globalsettings}
                        {hypervisorsettings}

Hypervisor Settings
-------------------
identifier              {hypervisorsettings}
hypervisordebugtype     Serial
hypervisordebugport     1
hypervisorbaudrate      115200

Resume Loader Settings
----------------------
identifier              {resumeloadersettings}
inherit                 {globalsettings}

Device options
--------------
identifier              {46a9d765-8b87-11ec-afa9-f47aa29165a1}
description             Windows Recovery
ramdisksdidevice        partition=\Device\HarddiskVolume4
ramdisksdipath          \Recovery\WindowsRE\boot.sdi

Disk 0 : HDD. It has 0 partition(s). Model: ST8000VN0022-2EL112

it looks like disk 0 is my drive what do I need to do after i type diskpart then select disk 0

zbook · Mar 18, 2022

On disk 0: ST8000VN0022-2EL112

Run:
a) Sea Tools for Windows
Long generic test

SeaTools | Support Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

Post images or share links of the results into this thread.

b) Hard Disk Sentinel (free or trial version)

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

Post images for results on these tabs:
a) Overview
b) Temperature
c) SMART

kuyenmotdivad · Mar 18, 2022

zbook said:
On disk 0: ST8000VN0022-2EL112

Run:
a) Sea Tools for Windows
Long generic test

SeaTools | Support Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

Post images or share links of the results into this thread.

b) Hard Disk Sentinel (free or trial version)

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

Post images for results on these tabs:
a) Overview
b) Temperature
c) SMART

It's showing on the sentinal program but no idea what to do?

zbook · Mar 18, 2022

Is disk 0 in a computer bay or is it an external hard drive?

If possible connect the cable to another port and reboot the computer.

Was there any important data on this drive?

Did you plan to format a partition or the whole disk drive?

How to use SeaTools for Windows | Support Seagate US

Tutorial for the use of SeaTools for Windows, explaining the most common features:

www.seagate.com

kuyenmotdivad · Mar 18, 2022

zbook said:
Is disk 0 in a computer bay or is it an external hard drive?

If possible connect the cable to another port and reboot the computer.

Was there any important data on this drive?

Did you plan to format a partition or the whole disk drive?

How to use SeaTools for Windows | Support Seagate US

Tutorial for the use of SeaTools for Windows, explaining the most common features:

www.seagate.com

I was formatting the disk when my power went off.

Tried seatool test it came up failed.

zbook · Mar 18, 2022

Please post images or share link of the Sea Tools results.

Run the Sea Tools SMART too.

kuyenmotdivad · Mar 18, 2022

Some scans first 2 ok, 3rd failed.

zbook · Mar 18, 2022

Unfortunately that's a failed drive after power outage.

If Sea Tools short generic fails then long generic will fail.

If the drive is under warranty then contact Sea Tools.

This is another disk drive where Hard Disk Sentinel reported > 90% health.
This one was 100%.
It's based on SMART.

So if possible see if Sea Tools can display SMART results.

Hard Drive Error

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