Solved Having Audio and USB Device issues


kwgagel

Member
Local time
1:37 AM
Posts
5
OS
Windows 11
Last week I bought a new web cam (Logitech C922 Pro Stream Webcam) I uninstalled my old webcam and I removed the old webcam drivers in device manager by uninstalling the non-present device and it's driver files.

I attached the new webcam (Logitech C922 Pro Stream Webcam) and tested it, did some work then shutdown my computer. Later when I started my computer again I had no sound.

Device Manager shows this:
DeviceManager.png
I've tried;
Re-installing the motherboard sound drivers
Re-installing the new webcam
Running the troubleshooter for sound
Ran SFC /scannow - which found a corrupt file, the csb.log file had this entry:
2022-08-13 16:18:33, Info DEPLOY [Pnp] Corrupt file: C:\WINDOWS\System32\winusb.sys
2022-08-13 16:18:33, Info DEPLOY [Pnp] Repaired file: C:\WINDOWS\System32\winusb.sys
And after this "fix" was done the devices in device manager appeared as seen in the above screen shot
Ran DISM /Online /Cleanup-Image /CheckHealth which returned no errors/found no corruption
I'm out of ideas. What else can I try?
Winver.png
 
Windows Build/Version
Version 21H2 (OS Build 22000.856)

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i7-8700K @ 3.70GHz
    Motherboard
    Gigabyte Z370 AORUS Gaming 5 (rev. 1.0)
    Memory
    64GB
    Graphics Card(s)
    Nvidia Quadro K2200
    Sound Card
    Realtek® ALC1220 codec
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung SSD 970 EVO 2TB

iko22

Well-known member
Member
VIP
Local time
9:37 AM
Posts
642
Location
South West England
OS
Windows 10
Hello @kwgagel , welcome to Eleven Forum.
I gather you are experiencing no sound after uninstalling non-present device drivers.
Your Device Manager screen picture shows a yellow triangle with an exclamation mark, next to several device drivers. This means that several device drivers are producing errors.
Perhaps then, the best thing to do is to check the error on each of these devices and see if they are the same error. In Device Manager, if you double-click on each device with a yellow triangle to open Properties window on each device. Then read the Device status in the General tab. Make note of the error code, and any accompanying message, and report back.
Alternatively, you might prefer to run SFC /scannow another one or two times. Sometimes it takes SFC two or three attempts to repair faults. So, while it is still detecting errors, it is worthwhile running the fix again.
 

My Computer

System One

  • OS
    Windows 10
    CPU
    TBA
    Motherboard
    TBA

Try3

Well-known member
Power User
VIP
Local time
9:37 AM
Posts
857
Location
The proper part of London
OS
Windows 11 Home x64 Version 21H2 Build 22000.978
You should also expand and look at the entries within Other devices. The Other devices group is a euphemism for 'no driver installed'.

You have not explicitly stated that you reinstalled the ReakTek audio driver. Perhaps that's what you meant by your reference to motherboard sound drivers.
I assume your Bios is up to date.

I also assume that you do not have a recent system image. If you have then I'd suggest restoring it so you can start again then, before changing any hardware, make a driver backup.
Backup and Restore Device Drivers - TenForumsTutorials [there isn't an ElevenForumsTutorial for this yet but it will be the same anyway]

Best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 21H2 Build 22000.978

kwgagel

Member
Thread Starter
Local time
1:37 AM
Posts
5
OS
Windows 11
Thank you @iko22. They all have the same problem description
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i7-8700K @ 3.70GHz
    Motherboard
    Gigabyte Z370 AORUS Gaming 5 (rev. 1.0)
    Memory
    64GB
    Graphics Card(s)
    Nvidia Quadro K2200
    Sound Card
    Realtek® ALC1220 codec
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung SSD 970 EVO 2TB

fireberd

Beach Observer
Member
VIP
Local time
4:37 AM
Posts
145
Location
Tampa Florida
OS
Windows 11 Pro
I've seen instances where an add on web cam/mic takes over the PC audio and no other audio device works.
Remove the web cam connection to the PC (may have to reboot) and then see if audio works.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    My Build
    CPU
    i9 9900K
    Motherboard
    Gigabyte Z390 Designare
    Memory
    16GB Corsair Vengeance RGB DDR
    Graphics Card(s)
    MSI AMD Radeon RX5500 XT
    Sound Card
    Realtek
    Monitor(s) Displays
    27" Dell S2719dgb
    Screen Resolution
    2560X1440
    Hard Drives
    Samsung 980 1TB M.2 2280 NVMe for Win 11 Production/Recording
    Samsung EVO SSD for Win 11 Insider
    2TB conventional drive for recording projects and backup
    PSU
    Thermatake Modular 750
    Case
    BeQuiet Pure Base 600
    Cooling
    Corsair H80i V2
    Keyboard
    Microsoft wireless
    Mouse
    Microsoft wireless
    Internet Speed
    100+ Mb/sec
    Browser
    Edge
    Antivirus
    Defender and Malwarebytes
    Other Info
    Cakewalk by Bandlab and Presonus Studio One 4.6 Pro recording programs. MOTU recording interface

kwgagel

Member
Thread Starter
Local time
1:37 AM
Posts
5
OS
Windows 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i7-8700K @ 3.70GHz
    Motherboard
    Gigabyte Z370 AORUS Gaming 5 (rev. 1.0)
    Memory
    64GB
    Graphics Card(s)
    Nvidia Quadro K2200
    Sound Card
    Realtek® ALC1220 codec
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung SSD 970 EVO 2TB

kwgagel

Member
Thread Starter
Local time
1:37 AM
Posts
5
OS
Windows 11
@iko22 unfortunately a system restore to the point before I swapped out cameras failed.

I've concluded that I'll have to bite the bullet and try a windows reinstall, keeping files etc. If that doesn't work then I'll have to do a wipe and clean install. Not something I want to do but as I've never needed to do that with this system it might be the only way forward.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i7-8700K @ 3.70GHz
    Motherboard
    Gigabyte Z370 AORUS Gaming 5 (rev. 1.0)
    Memory
    64GB
    Graphics Card(s)
    Nvidia Quadro K2200
    Sound Card
    Realtek® ALC1220 codec
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung SSD 970 EVO 2TB

iko22

Well-known member
Member
VIP
Local time
9:37 AM
Posts
642
Location
South West England
OS
Windows 10
@iko22 unfortunately a system restore to the point before I swapped out cameras failed.

I've concluded that I'll have to bite the bullet and try a windows reinstall, keeping files etc. If that doesn't work then I'll have to do a wipe and clean install. Not something I want to do but as I've never needed to do that with this system it might be the only way forward.
Have you tried deleting the affected device drivers from Device Manager, rebooting, and seeing if they get automatically re-installed? That might save you the effort of a complete clean install.
 

My Computer

System One

  • OS
    Windows 10
    CPU
    TBA
    Motherboard
    TBA

kwgagel

Member
Thread Starter
Local time
1:37 AM
Posts
5
OS
Windows 11
@iko22 Yes, I've done that. It didn't work.
I have however... just fixed it without reinstalling!

These are the steps that worked for me, I had to do it one at a time on each item that wasn't working.
Using Device Manager
  1. Right click the affected device
  2. Click Update driver
  3. Click Browse my computer for drivers
  4. Click Let me pick from a list of available drivers on my computer
  5. Un-check the Show compatible hardware
  6. Selected a comparable but definitely WRONG device
  7. Click next and let it install (usually with a failure about the device not being able to start)
  8. Right click the newly installed incorrect device
  9. Click uninstall device (if it asks to remove drivers - don't)
  10. When it's finished right click the computer at the top
  11. Click scan for hardware changes
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i7-8700K @ 3.70GHz
    Motherboard
    Gigabyte Z370 AORUS Gaming 5 (rev. 1.0)
    Memory
    64GB
    Graphics Card(s)
    Nvidia Quadro K2200
    Sound Card
    Realtek® ALC1220 codec
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung SSD 970 EVO 2TB

FrostyWinnipeg

New member
Local time
3:37 AM
Posts
1
OS
Windows 10 | Windows 11
Very similar problem here solved. Realtek and High Definition Audio Device had the same "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" error. It also had the same error under Imaging Devices for an Epson printer.

What worked for me on the items in Device Manager's Sound, video and game controllers section was to visit Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318} in the Registry and to delete the upper and lower filters and reboot. Back to normal.

As for the Epson printer under Imaging Devices solved using same method as above but location is Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6bdd1fc6-810f-11d0-bec7-08002be2092f}

And FWIW this too might have been caused by a Logitech cam. The owner had an old QuickCam Pro 4000 that was hooked up to it and not functioning.
 
Last edited:

My Computer

System One

  • OS
    Windows 10 | Windows 11

Latest Tutorials

Top Bottom