Solved Having Audio and USB Device issues

Last week I bought a new web cam (Logitech C922 Pro Stream Webcam) I uninstalled my old webcam and I removed the old webcam drivers in device manager by uninstalling the non-present device and it's driver files.

I attached the new webcam (Logitech C922 Pro Stream Webcam) and tested it, did some work then shutdown my computer. Later when I started my computer again I had no sound.

Device Manager shows this:

I've tried;
Re-installing the motherboard sound drivers
Re-installing the new webcam
Running the troubleshooter for sound
Ran SFC /scannow - which found a corrupt file, the csb.log file had this entry:
2022-08-13 16:18:33, Info DEPLOY [Pnp] Corrupt file: C:\WINDOWS\System32\winusb.sys
2022-08-13 16:18:33, Info DEPLOY [Pnp] Repaired file: C:\WINDOWS\System32\winusb.sys
And after this "fix" was done the devices in device manager appeared as seen in the above screen shot
Ran DISM /Online /Cleanup-Image /CheckHealth which returned no errors/found no corruption
I'm out of ideas. What else can I try?

Hello @kwgagel , welcome to Eleven Forum.
I gather you are experiencing no sound after uninstalling non-present device drivers.
Your Device Manager screen picture shows a yellow triangle with an exclamation mark, next to several device drivers. This means that several device drivers are producing errors.
Perhaps then, the best thing to do is to check the error on each of these devices and see if they are the same error. In Device Manager, if you double-click on each device with a yellow triangle to open Properties window on each device. Then read the Device status in the General tab. Make note of the error code, and any accompanying message, and report back.
Alternatively, you might prefer to run SFC /scannow another one or two times. Sometimes it takes SFC two or three attempts to repair faults. So, while it is still detecting errors, it is worthwhile running the fix again.

You should also expand and look at the entries within Other devices. The Other devices group is a euphemism for 'no driver installed'.

You have not explicitly stated that you reinstalled the ReakTek audio driver. Perhaps that's what you meant by your reference to motherboard sound drivers.
I assume your Bios is up to date.

I also assume that you do not have a recent system image. If you have then I'd suggest restoring it so you can start again then, before changing any hardware, make a driver backup.
Backup and Restore Device Drivers - TenForumsTutorials [there isn't an ElevenForumsTutorial for this yet but it will be the same anyway]

Best of luck,
Denis

Thank you @iko22. They all have the same problem description

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

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I've seen instances where an add on web cam/mic takes over the PC audio and no other audio device works.
Remove the web cam connection to the PC (may have to reboot) and then see if audio works.

@fireberd that didn't work.

If the registry is affected, then do a System Restore.

@iko22 unfortunately a system restore to the point before I swapped out cameras failed.

I've concluded that I'll have to bite the bullet and try a windows reinstall, keeping files etc. If that doesn't work then I'll have to do a wipe and clean install. Not something I want to do but as I've never needed to do that with this system it might be the only way forward.

kwgagel said:

@iko22 unfortunately a system restore to the point before I swapped out cameras failed.

I've concluded that I'll have to bite the bullet and try a windows reinstall, keeping files etc. If that doesn't work then I'll have to do a wipe and clean install. Not something I want to do but as I've never needed to do that with this system it might be the only way forward.

Click to expand...

Have you tried deleting the affected device drivers from Device Manager, rebooting, and seeing if they get automatically re-installed? That might save you the effort of a complete clean install.

@iko22 Yes, I've done that. It didn't work.
I have however... just fixed it without reinstalling!

These are the steps that worked for me, I had to do it one at a time on each item that wasn't working.
Using Device Manager

1. Right click the affected device
2. Click Update driver
3. Click Browse my computer for drivers
4. Click Let me pick from a list of available drivers on my computer
5. Un-check the Show compatible hardware
6. Selected a comparable but definitely WRONG device
7. Click next and let it install (usually with a failure about the device not being able to start)
8. Right click the newly installed incorrect device
9. Click uninstall device (if it asks to remove drivers - don't)
10. When it's finished right click the computer at the top
11. Click scan for hardware changes

Very similar problem here solved. Realtek and High Definition Audio Device had the same "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" error. It also had the same error under Imaging Devices for an Epson printer.

What worked for me on the items in Device Manager's Sound, video and game controllers section was to visit Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318} in the Registry and to delete the upper and lower filters and reboot. Back to normal.

As for the Epson printer under Imaging Devices solved using same method as above but location is Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6bdd1fc6-810f-11d0-bec7-08002be2092f}

And FWIW this too might have been caused by a Logitech cam. The owner had an old QuickCam Pro 4000 that was hooked up to it and not functioning.

FrostyWinnipeg said:

Very similar problem here solved. Realtek and High Definition Audio Device had the same "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" error. It also had the same error under Imaging Devices for an Epson printer.

What worked for me on the items in Device Manager's Sound, video and game controllers section was to visit Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318} in the Registry and to delete the upper and lower filters and reboot. Back to normal.

As for the Epson printer under Imaging Devices solved using same method as above but location is Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6bdd1fc6-810f-11d0-bec7-08002be2092f}

And FWIW this too might have been caused by a Logitech cam. The owner had an old QuickCam Pro 4000 that was hooked up to it and not functioning.

Click to expand...

WOW!
Thank you very much for your help. I got the same problem with an old Logitech webcam (quickcam). The old drivers were causing the computer to freeze randomly, very annoying. I removed the old 2007 Logitech drivers and then my Realtek audio onboard card was not working anymore. I tried everything to change the drivers, load another driver manually and reinstalled it (like others stated before) but nothing worked. It seems that Windows is keeping in memory (registry) that he needs these old drivers. Then you can try to reinstall, the peripheral won't start without these old drivers. Then i deleted the upper and lower filters in the registry just like you suggested, rebooted and i just let windows update find the newest Realtek driver and it works perfectly! How much can I thank you?? You saved me a lot of time because the next step was to reinstall windows from scratch and all the software, complicated setup i have on this computer. Thanks again!!

BEWARE: With a Dell tower computer you must be aware that there will be NO AUDIO PERIPHERAL available for the audio or mixer until you plug a jack or headphones into the rear output or the front multi purpose jack. Then the MAXX software asks you to set the jack for input, output, speakers, microphone or headphones with microphone, etc. AND THEN ONLY YOU'LL GET THE SOUND. For a long time i was thinking that the Realtek card was not working because Windows keeps telling you that "there is no audio output peripheral" until you plug a jack and see the magic. They should add a message like "please plug an output cable for speakers or headphones on front if you want to be able to play any sound."

Daniel_House_ said:

How much can I thank you?? You saved me a lot of time because the next step was to reinstall windows from scratch and all the software, complicated setup i have on this computer. Thanks again!!

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With a compliment like that, who needs anything else?