USB Device Issue


Basher

Active member
Local time
1:32 PM
Posts
3
OS
Windows 11 Pro for Workstation
Hi Guys,

I have a USB device that is saying 'Unknown USB Device (Post Reset Failed)'

Device List.png

and I cannot for the life off me work out which device it is, everything on my PC seems to be running OK!
is there a way of finding what device it actually is?

Regards,
Dave G
 
Windows Build/Version
22H2 (OS Build 22622, 575 (Insider Beta)

My Computer

System One

  • OS
    Windows 11 Pro for Workstation
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    Ryzen 9 3900X
    Motherboard
    ROG Crosshair VIII Hero (WiFI)
    Memory
    64gig DDR 4 3600
    Graphics Card(s)
    AMD Radeon RX 5700 XT
    Sound Card
    Soundblaster
    Monitor(s) Displays
    3
    Screen Resolution
    3840 x 1200, 2560 x 1440, 1920 x 1080
    Hard Drives
    1 x 1TB Rocket NVMe x 4
    1 x 1TB Rocket NVMe x 3
    1 x TB SSD
    2 x 1 TB HDD
    Case
    Phanteks
    Cooling
    NZXT Kraken
    Keyboard
    Logi Craft
    Mouse
    Logi G604
    Internet Speed
    78Meg(ish)
Dave,

Double-click on the entry with the warning sign,
go to the Details tab,
Click on the Properties entry [initially Device description] to show the dropdown list,
select HardwareIDs,
select the shortest HardwareID entry, right-click, Copy.

Then search online for that HardwareID.

best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
Thanks Denis followed your advice and got USB\RESET_FAILURE, I think it is a hardware failure on the MB as I initially found the error when my Kraken stopped working so I swapped the headers over and it started working but the other cable goes to my front IO which is still working despite the error, weird :-(
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstation
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    Ryzen 9 3900X
    Motherboard
    ROG Crosshair VIII Hero (WiFI)
    Memory
    64gig DDR 4 3600
    Graphics Card(s)
    AMD Radeon RX 5700 XT
    Sound Card
    Soundblaster
    Monitor(s) Displays
    3
    Screen Resolution
    3840 x 1200, 2560 x 1440, 1920 x 1080
    Hard Drives
    1 x 1TB Rocket NVMe x 4
    1 x 1TB Rocket NVMe x 3
    1 x TB SSD
    2 x 1 TB HDD
    Case
    Phanteks
    Cooling
    NZXT Kraken
    Keyboard
    Logi Craft
    Mouse
    Logi G604
    Internet Speed
    78Meg(ish)
That's awkward. Without a proper HardwareID entry there's nothing to search on.

All the best,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
Open Device Manager and expand category Universal Serial Bus Controllers.
Right-click on Unknown USB Device (Port Reset Failed) under this category and then click Uninstall to remove the device.
After finishing the uninstallation, restart your PC then Windows will reinstall the device automatically.


You can also update Generic USB Hub device.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Hi FreeBooter, I tried that a number of times but it keeps reappearing the same. I have just disabled it and everything seems to be working OK!
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstation
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    Ryzen 9 3900X
    Motherboard
    ROG Crosshair VIII Hero (WiFI)
    Memory
    64gig DDR 4 3600
    Graphics Card(s)
    AMD Radeon RX 5700 XT
    Sound Card
    Soundblaster
    Monitor(s) Displays
    3
    Screen Resolution
    3840 x 1200, 2560 x 1440, 1920 x 1080
    Hard Drives
    1 x 1TB Rocket NVMe x 4
    1 x 1TB Rocket NVMe x 3
    1 x TB SSD
    2 x 1 TB HDD
    Case
    Phanteks
    Cooling
    NZXT Kraken
    Keyboard
    Logi Craft
    Mouse
    Logi G604
    Internet Speed
    78Meg(ish)

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