HELP please .. my newly bought SSD M.2 SAMSUNG 990 PRO keeps disconnecting with no reason or faliures


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samurai_X

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greetings all .. hope someone can help me with this

i bought 2 Samsung 990 pros 4 TB from amazon back in november

my motherboard : ASUS STRIX MAXIUMS Z790

It was working fine with no issues and they are not even full or near full

all the sudden one of them " i guess " or both started to make weird errors randomly

the first and most common is : i try to play a game .. it gives me error trying to boot

the when i try to verify files i keep getting errors reading game files then suddenly

the game shows up like it was never installed

although i can still get into the SSD menus and check the games inside it and game still there but for some reason unable to be read from the SSD

TRIED everything i know ,, downloaded SAMSUNG MAGICIAN trying to update all firmware etc

changed both SSD locations .. moved games between them .. installed latest BIOS .. removed all overclocks

Did quick and full SSD checks using SAMSUNG MAGICIAN APP .. both SSDs seem fine with no issues

the only way to resolve this issue " TEMPORARY " and not always working

is clean Restart of system

" i mean power off ... unplug .. wait few minutes .. restart "

and its not 100% guarentee to work .. how can i resolve this

i never had those issues before ... and i never faced those back when i used SAMSUNG 980 2TBs

whats going on here .. am i the only one facing this and how can i resolve it ..

appreciate everyone reading whole story and trying to give me guidence
 
Windows Build/Version
windows 11

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Corsair
    CPU
    14900k
    Motherboard
    Asus z790
Probably related to Intel's VMD (Volume Management Device). I'm not the guru here on Intel's processors, but from what I understand, the M.2 now or have been for a while, connecting directly to the processors. Maybe someway somehow a bottleneck is being created, maybe you might need to install a raid driver. All of this is just a guess, hopefully someone will come along that has experienced your same issue.
 

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    Intel i7 4790K
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    ASROCK Z97 EXTREME4
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    32GB DDR3 1600 MHz
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RD Mercer said:
Probably related to Intel's VMD (Volume Management Device). I'm not the guru here on Intel's processors, but from what I understand, the M.2 now or have been for a while, connecting directly to the processors. Maybe someway somehow a bottleneck is being created, maybe you might need to install a raid driver. All of this is just a guess, hopefully someone will come along that has experienced your same issue.
Click to expand...

thank you for your reply
i dont know what to say about this since my other third M.2 980 " which has windows "
thankfully not facing this issue .. at least till now
hope someone really can find me a solution i am really annoyed about this
i am losing my trust on M.2s
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Corsair
    CPU
    14900k
    Motherboard
    Asus z790
You seem to have done everything regarding your NVMe SSDs but did you update BIOS firmware ? There is an update in May 2025.

Also refer to this article from AOMEI for a solution: NVMe SSD Keeps Disconnecting? 5 Ways to Fix It Now

Hope this helps.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-4790
    Motherboard
    Asus H97 Pro Gamer with add-on TPM1.2 module
    Memory
    Teams DDR3-1600 4x4 GB
    Graphics Card(s)
    MSI Nvidia GeForce GTX 1050Ti
    Sound Card
    Realtek ALC1150
    Monitor(s) Displays
    Dell P2425D
    Screen Resolution
    2560 by 1440 pixels
    Hard Drives
    Corsair NVMe M.2 Core XT 1000 GB (Windows 11 v.25H2); Samsung SATA Evo 870 500 GB (Windows 11 v.25H2);
    PSU
    Corsair HX850
    Case
    Gigabyte Solo 210
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    Zalman CNPS7X Tower
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    MacOS 12 Monterey
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    Apple Macbook Air
    CPU
    Intel Core i5
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    8 GB
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    Intel integrated
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    1440 by 900 pixels
    Hard Drives
    128 GB
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    Built-in
    Mouse
    Microsoft Wireless
    Internet Speed
    802.11 ac
    Browser
    Chrome; Safari
    Antivirus
    N/A
Since you're using a 14900k this sounds more like you might have a CPU that is failing. The default bios settings on earlier Intel motherboards tended to cause issues with the 13900 and 14900 processors. Basically burning them up early. Might not be your issue here but something to consider.
 

My Computer

System One

  • OS
    Win 7/10/11
    Computer type
    PC/Desktop
    Other Info
    I'm a computer enthusiast so have quite a few systems that I run. More like an advanced hobby.
Further to my post above, you may turn off Intel Rapid Storage Technology if it is on and test.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-4790
    Motherboard
    Asus H97 Pro Gamer with add-on TPM1.2 module
    Memory
    Teams DDR3-1600 4x4 GB
    Graphics Card(s)
    MSI Nvidia GeForce GTX 1050Ti
    Sound Card
    Realtek ALC1150
    Monitor(s) Displays
    Dell P2425D
    Screen Resolution
    2560 by 1440 pixels
    Hard Drives
    Corsair NVMe M.2 Core XT 1000 GB (Windows 11 v.25H2); Samsung SATA Evo 870 500 GB (Windows 11 v.25H2);
    PSU
    Corsair HX850
    Case
    Gigabyte Solo 210
    Cooling
    Zalman CNPS7X Tower
    Keyboard
    Microsoft AIO Wireless (includes touchpad)
    Mouse
    HP S1000 Plus Wireless
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    500 Mb fiber optic
    Browser
    Chrome; MS Edge
    Antivirus
    Windows Defender
  • Operating System
    MacOS 12 Monterey
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    Laptop
    Manufacturer/Model
    Apple Macbook Air
    CPU
    Intel Core i5
    Memory
    8 GB
    Graphics card(s)
    Intel integrated
    Screen Resolution
    1440 by 900 pixels
    Hard Drives
    128 GB
    Keyboard
    Built-in
    Mouse
    Microsoft Wireless
    Internet Speed
    802.11 ac
    Browser
    Chrome; Safari
    Antivirus
    N/A
samurai_X said:
i bought 2 Samsung 990 pros 4 TB from amazon back in november
Click to expand...
Amazon is a marketplace and not all vendors are trustworthy. Did you buy it from a reputable vendor via Amazon or some Chinese vendor via Amazon?
A reputable vendor may offer to send you a replacement.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    GMKtec K11
    CPU
    AMD Ryzen 9 8945HS
    Memory
    32GB DDR5 SO-DIMM
    Graphics Card(s)
    Integrated AMD Radeon 780M (4.00 GHz)
    Monitor(s) Displays
    Benq 2250HM
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 TB PCIe 4.0 NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook 14 OLED 14" Laptop - UX3405CA-QL192W
    CPU
    Intel® Core™ Ultra 7 - 255H processor
    Memory
    16 GB LPDDR5 SDRAM
    Graphics card(s)
    Intel Arc 140T onboard graphics
    Screen Resolution
    1920 x 1200 (16:10 WUXGA resolution) OLED Touchscreen
    Hard Drives
    1TB SSD
suatcini54 said:
Further to my post above, you may turn off Intel Rapid Storage Technology if it is on and test.
Click to expand...
If you mean change disk mode from RAID to AHCI in bios , no you can not just arbitrarily change it. Doing so results in BSOD. There is a special procedure for if one does not want to use IRST drivers on a working system that is set up with disk mode of RAID.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
suatcini54 said:
You seem to have done everything regarding your NVMe SSDs but did you update BIOS firmware ? There is an update in May 2025.

Also refer to this article from AOMEI for a solution: NVMe SSD Keeps Disconnecting? 5 Ways to Fix It Now

Hope this helps.
Click to expand...
Thank you for the suggestion .. ill check it out once am home .. and about all updates .. i made every single update possible “ windows - SSDs firmware - BIOS - GPU drives etc “ .. and problem still happens
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Corsair
    CPU
    14900k
    Motherboard
    Asus z790
BamaInArk said:
Since you're using a 14900k this sounds more like you might have a CPU that is failing. The default bios settings on earlier Intel motherboards tended to cause issues with the 13900 and 14900 processors. Basically burning them up early. Might not be your issue here but something to consider.
Click to expand...
Thank you for the reply .. i had issues before with the processor but nothing with SSDs .. changed mu CPU after about a year or so .. INTEL sent me a replacement for the faulty one and its working fine now + if it had issues it shouldve affected all SSDs + HDDs “ i have 3 HDDS WD black “ .. not just those 2 990 pros .. seems problem is related to them only so far
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Corsair
    CPU
    14900k
    Motherboard
    Asus z790
suatcini54 said:
Further to my post above, you may turn off Intel Rapid Storage Technology if it is on and test.
Click to expand...
Did it help you ?? And how can i do it
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Corsair
    CPU
    14900k
    Motherboard
    Asus z790
suatcini54 said:
Further to my post above, you may turn off Intel Rapid Storage Technology if it is on and test.
Click to expand...
Did it help you ?? And
wiganken said:
Amazon is a marketplace and not all vendors are trustworthy. Did you buy it from a reputable vendor via Amazon or some Chinese vendor via Amazon?
A reputable vendor may offer to send you a replacement.
Click to expand...
Both were from Amazon UK
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Corsair
    CPU
    14900k
    Motherboard
    Asus z790
Are you using/starting games via the Ubisoft Connect game client ? Directly or via another linked game client e.g. Epic.
 

My Computer

System One

  • OS
    Windows 11
Helmut said:
Are you using/starting games via the Ubisoft Connect game client ? Directly or via another linked game client e.g. Epic.
Click to expand...
most games using steam but yes some games using epic and ubi yet they are not the ones causing this i belive .. most problems came after trying games using steam
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Corsair
    CPU
    14900k
    Motherboard
    Asus z790
samurai_X said:
greetings all .. hope someone can help me with this

i bought 2 Samsung 990 pros 4 TB from amazon back in november

my motherboard : ASUS STRIX MAXIUMS Z790

It was working fine with no issues and they are not even full or near full

all the sudden one of them " i guess " or both started to make weird errors randomly

the first and most common is : i try to play a game .. it gives me error trying to boot

the when i try to verify files i keep getting errors reading game files then suddenly

the game shows up like it was never installed

although i can still get into the SSD menus and check the games inside it and game still there but for some reason unable to be read from the SSD

TRIED everything i know ,, downloaded SAMSUNG MAGICIAN trying to update all firmware etc

changed both SSD locations .. moved games between them .. installed latest BIOS .. removed all overclocks

Did quick and full SSD checks using SAMSUNG MAGICIAN APP .. both SSDs seem fine with no issues

the only way to resolve this issue " TEMPORARY " and not always working

is clean Restart of system

" i mean power off ... unplug .. wait few minutes .. restart "

and its not 100% guarentee to work .. how can i resolve this

i never had those issues before ... and i never faced those back when i used SAMSUNG 980 2TBs

whats going on here .. am i the only one facing this and how can i resolve it ..

appreciate everyone reading whole story and trying to give me guidence
Click to expand...

I had the exact same thing happen to me..
I bought a Samsung 990 pros 4 TB too earlier this year..
I found on another forum that switching the drive to
[Full Performance Mode] did the trick for me..
gotta do it in Samsung Magician.
though I did not activate over provisioning so I did custom mode.

Although this could still be a firmware bug or design defect with the SSD NVMe..
I did report it to Samsung but their reply was lack luster..

1753933103677.webp
 

My Computers

System One System Two

  • OS
    Windows 11 Pro (x64)(v25H2)(26200.8524)
    Computer type
    PC/Desktop
    Manufacturer/Model
    [Self-built](custom-build)(June 2020)
    CPU
    AMD Ryzen 9 3900X 12-Core/24-threads
    Motherboard
    Asus PRIME X570-PRO (BIOS_r5044 [01/04/2026])
    Memory
    64GB, 2x G.Skill 32GB (PC3200)(DDR4-2137)
    Graphics Card(s)
    ASUS PRIME GeForce RTX 5070 12GB OC Edition, GPU by NVIDIA.
    Sound Card
    Realtek® ALC1220A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    24" DELL Gaming Monitor - G2422HS - DisplayPort used
    Screen Resolution
    1920x1080p at 165Hz (16:9 Aspect Ratio)
    Hard Drives
    2TB Samsung 980 Pro (NVMe)(SSD)
    4TB Samsung 990 Pro (NVMe)(SSD)
    2TB Samsung 870 EVO (SSD)

    NVMe 2TB
    -- OS(Win11 Pro x64),
    -- programs,
    -- programming(MS Visual Studios 2022 Community Ed.),
    -- music

    NVMe 4TB
    video game installs.

    #3 FILE Server!
    PSU
    Thermaltake TOUGHPOWER DPS G RGB Titanium Certified 1250Watt
    Case
    Corsair Graphite Series 780T Full Tower PC Case
    Cooling
    AMD Wraith cooler (stock) & 3x Corsair case fans
    Keyboard
    Redragon K580 VATA RGB LED Backlit Mechanical Gaming Keyboard (brown switches).
    Mouse
    Redragon M602 RGB Wired USB Gaming mouse
    Internet Speed
    2,100Mbps Download, 300Mbps Upload
    Browser
    Firefox & Google Chrome
    Antivirus
    n/a aka "ABOVE TOP SECRET!" lol ;)
    Other Info
    My System is the ULTIMATE GAMING RIG ^_^
    TP-Link BE9300 Tri-Band Wi-Fi 7 Wireless 2.5Gigabit Router
    Model Archer BE550 (v1.0)
    Arris S34 Cable Modem
    Nvidia GFX Drivers: (v596.49)
    Realtek UAD Drivers: (v6.0.9977.1)
    Realtek LAN Drivers:(v1125.29.50.202)(2026-04-19)
    Intel LAN Drivers: (v14.01.24.00)(2025-10-03)
  • Operating System
    Windows 11 Pro x64
    Computer type
    Laptop
    Manufacturer/Model
    DELL G15 Ryzen edition, model 5515
    CPU
    AMD Ryzen 7 5800H
    Motherboard
    DELL G15 Ryzen edition
    Memory
    32GB GSkill DDR4 2x 16GB sticks
    Graphics card(s)
    Ryzen 7 5800H integrated AMD Radeon Graphics and Nvidia GeForce 3060 6GB
    Sound Card
    Realtek ALC3254 with Nahimic 3D Audio for Gamers
    Monitor(s) Displays
    built-in
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe SSD, 1TB Samsung 970 EVO NVMe SSD
    PSU
    unknown
    Case
    laptop
    Keyboard
    built-in
    Mouse
    Logitech B100 USB
    Internet Speed
    2,100Mbps download, 300Mbps upload
    Browser
    Firefox & Google Chrome
Melchior said:
I did report it to Samsung but their reply was lack luster..
Click to expand...
It would be nice if we could get software and hardware before actually paying for it to make sure it works, I bet customer service and support would be johnny on the spot then ! :lmao:
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2 v26200.7171
    Computer type
    PC/Desktop
    Manufacturer/Model
    self built
    CPU
    Intel I9-12900k Adler Lake
    Motherboard
    Gigabyte Z790 Gaming Plus AX
    Memory
    Corsair Vengeance 64GB DDR5
    Graphics Card(s)
    Realtek
    Monitor(s) Displays
    Samsung Curved 23"
    Screen Resolution
    1920x1080
    Hard Drives
    9 Drives total: Two 1TB M.2 SSD's, Three internal Seagate Barracuda 1TB HDD's , 4 Western Digital External removable drives , 3 @ 1TB each and 1 8TB
    Case
    Antec Flux Pro
    Cooling
    ID Cooling FX 240 Pro
    Browser
    Firefox
    Antivirus
    Bitdefender
samurai_X said:
Both were from Amazon UK
Click to expand...
Amazon, like eBay et al., are just market places for sellers to ply their wares. You need to identify the actual seller of the product
 

My Computers

System One System Two

  • OS
    Windows 11 2xH2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-12400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    512GB KIOXIA NVMe
    1TB SATA SSD
    PSU
    OOBE
    Case
    OOBE
    Cooling
    OOBE
    Keyboard
    BT
    Mouse
    BT
    Browser
    Brave FFox Chrome Opera
    Antivirus
    KIS
  • Operating System
    Windows 11 Pro 2xH2 (latest update ... 4ever anal)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
    Antivirus
    KIS
Melchior said:
I had the exact same thing happen to me..
I bought a Samsung 990 pros 4 TB too earlier this year..
I found on another forum that switching the drive to
[Full Performance Mode] did the trick for me..
gotta do it in Samsung Magician.
though I did not activate over provisioning so I did custom mode.

Although this could still be a firmware bug or design defect with the SSD NVMe..
I did report it to Samsung but their reply was lack luster..

View attachment 140932
Click to expand...
ill consider this .. although it gave me a warning of " ruining warranty etc " thing when i tried to enable it
is that even safe ??
will it really ruin warranty thing ??
and just by reading some of the discriptions .. why would the SSD even go to " idle or sleep " mode when i am playing using it ?
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Corsair
    CPU
    14900k
    Motherboard
    Asus z790
idgat said:
Amazon, like eBay et al., are just market places for sellers to ply their wares. You need to identify the actual seller of the product
Click to expand...
i dont think there is anyway to trace the actual seller behind the name amazon UK
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Corsair
    CPU
    14900k
    Motherboard
    Asus z790
samurai_X said:
i don't think there is anyway to trace the actual seller behind the name amazon UK
Click to expand...
In the US, the listings tell you. I'm always very careful to buy only things "sold by Amazon" "Ships from Amazon". It may not be the same where you are.
I know Amazon will fully back this sale and gives a 30 day guarantee. After that you have to deal with the manufacturer warranty.
For example these screenshots were taken from 3 different 990 Pro 4gb that I found o Anazon here
from amazon.webp
Some things will say "Sold by xxxxx" "ships from Amazon" .

third.webp
Others will say "sold by xxxx" "ships from xxxx"

third party.webp
In both these 2 cases any problem you have with the sale is between you and the seller.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
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