Help with mouse


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I have an 83-year-old neighbor. I bought a Logitech wireless mouse for her for Christmas. Her PC is brand new. I have been pairing Logitech products for years. The problem: (1) I connected the receiver to a USB port. (2) downloaded and installed unifying software (3) using the software when I get to the window that instructs to turn the device (mouse) off and then back on. No pairing happens. I first suspected maybe she had a faulty usb port, I tested the port and it read a flash drive I had so it is a working port. I also tried using a different usb port with the same results. This may not be the correct forum for my issue. I did try the Logitech community forum and found it not to help. I still have Windows 10 on my PC. Since she has Windows 11 and I have not yet familiarized myself with Windows 11 by using it. Maybe it could be a Windows 11 change I am not aware of. Maybe I will get lucky and someone on this forum will have experienced the issue.

Thanks for any ideas.
 

My Computer

System One

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    Windows 10
    Computer type
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    CPU
    AMD Ryzen 5 3400g
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    MSI - MPG X570 Gaming Plus
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    VENGEANCE® LPX 32 gigs (4 x 8)
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Edwin

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First thing I suggest trying is: make sure you have the proper software.
Some older mice can still pair using the old Set Point software, most newer mice need the new Logitech Options software.
Take it from there...
 

My Computers

System One System Two

  • OS
    Windows 10/11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook

Marshall Moore

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Thank you and I will look into it. Thanks again.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3400g
    Motherboard
    MSI - MPG X570 Gaming Plus
    Memory
    VENGEANCE® LPX 32 gigs (4 x 8)
    Graphics Card(s)
    Graphics built into the CPU
    PSU
    EVGA - W1 Series 600W ATX 12V/EPS 12V 80 Plus Power Supply

SlicEnDicE

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It would help if we knew the exact model of the mouse.

With most Logitech wireless mice it is just plug and play. No need for any software at all.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro build 10.0.25252.1000 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card

Sir_George

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Just a quick thought, did you check the batteries? Either too old or inserted incorrectly.
 

My Computer

System One

  • OS
    Windows 11 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microcenter B677
    CPU
    Intel Core i5-9400
    Motherboard
    ASRock H310CM-HDV/M.2
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel UHD Graphics 630
    Sound Card
    Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
    Monitor(s) Displays
    LG Model: GSM59F1
    Screen Resolution
    2560x1080
    Case
    Lian Li 205M
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    Kaspersky AV

jvickers

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That is an odd situation. In addition to providing the mouse version, such as @SlicEnDicE mentioned, it might help to know what the computer brand and model are.

I have an MX Master 3 Logitech mouse. It was plug and play. I had to install Logitech Options to get the buttons functioning, but it worked as a stock mouse without the software.

Have you tried out the mouse and dongle on your system to see if it's either the mouse or the dongle that might be the issue?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570 GAMING EDGE WIFI
    Memory
    Crucial Ballistix Sport LT 3200 MHz DDR4 DRAM Desktop Gaming Memory 32MB
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ Samsung SyncMaster BX2331 23"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    120MB/s Download/ 10MB/s Upload
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD FX Black Edition
    Motherboard
    Asus M5A97 LE R2.0
    Memory
    16MB DDR
    Graphics card(s)
    I forget, but it's old.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    120MB/10MB
    Browser
    Chrome
    Antivirus
    Norton 360
    Other Info
    Currently taken down because of a lack of space :-(
    Maybe I'll make room somewhere and connect to the Dev channel if possible.

SlicEnDicE

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I have an MX Master 3 Logitech mouse.
Logitech Master 2S here and 25+ other Logitech mice plus many keyboards using the Unifying receiver and they all have been plug and play.

Some I re-paired though, so I can use one receiver for multiple devices.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro build 10.0.25252.1000 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card

Marshall Moore

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The mouse is Logitech M325 it is newly purchased but it's been around a long time. Her computer model is HP 22-DF0023W it is an AIO. I had to visit my neighbor to get the model number. That is why my replies were not sooner. While I was there I noticed her PC still has Windows 10 on it. I assumed because her PC was purchased new in December it would have, through Windows update at least have 11 on it. I could run Windows update manually and she would then have 11. I like to resolve issues one at a time. I have been a member of this forum series since Windows 7. If I should have initiated this topic on tenforum.com I apologize. I believe I can receive the help I need here as easily as I could on ten forum I and would prefer not to be requested to go there as I would have to start this topic from scratch.

Thank you for helping
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3400g
    Motherboard
    MSI - MPG X570 Gaming Plus
    Memory
    VENGEANCE® LPX 32 gigs (4 x 8)
    Graphics Card(s)
    Graphics built into the CPU
    PSU
    EVGA - W1 Series 600W ATX 12V/EPS 12V 80 Plus Power Supply

jvickers

The lunatics have taken over the asylum
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The mouse is Logitech M325 it is newly purchased but it's been around a long time. Her computer model is HP 22-DF0023W it is an AIO. I had to visit my neighbor to get the model number. That is why my replies were not sooner. While I was there I noticed her PC still has Windows 10 on it. I assumed because her PC was purchased new in December it would have, through Windows update at least have 11 on it. I could run Windows update manually and she would then have 11. I like to resolve issues one at a time. I have been a member of this forum series since Windows 7. If I should have initiated this topic on tenforum.com I apologize. I believe I can receive the help I need here as easily as I could on ten forum I and would prefer not to be requested to go there as I would have to start this topic from scratch.

Thank you for helping
Hi, Marshall. This Microsoft Answers forum response might or might not have solutions for you:

You might try to update to Windows 11. It could be that the laptop isn't compatible with W11, though. I'd cross that bridge when I get to it, though.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570 GAMING EDGE WIFI
    Memory
    Crucial Ballistix Sport LT 3200 MHz DDR4 DRAM Desktop Gaming Memory 32MB
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ Samsung SyncMaster BX2331 23"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    120MB/s Download/ 10MB/s Upload
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD FX Black Edition
    Motherboard
    Asus M5A97 LE R2.0
    Memory
    16MB DDR
    Graphics card(s)
    I forget, but it's old.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    120MB/10MB
    Browser
    Chrome
    Antivirus
    Norton 360
    Other Info
    Currently taken down because of a lack of space :-(
    Maybe I'll make room somewhere and connect to the Dev channel if possible.

Marshall Moore

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Thread Starter
Local time
1:39 AM
Posts
11
OS
Windows 10
I did check the battery was inserted correctly. I am wondering if the mouse could have been faulty straight from the box. I have extra M325 mice laying around. I will try one that I know is working to test.

Thanks
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3400g
    Motherboard
    MSI - MPG X570 Gaming Plus
    Memory
    VENGEANCE® LPX 32 gigs (4 x 8)
    Graphics Card(s)
    Graphics built into the CPU
    PSU
    EVGA - W1 Series 600W ATX 12V/EPS 12V 80 Plus Power Supply

Marshall Moore

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Thread Starter
Local time
1:39 AM
Posts
11
OS
Windows 10
I couldn't connect the test mouse either.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3400g
    Motherboard
    MSI - MPG X570 Gaming Plus
    Memory
    VENGEANCE® LPX 32 gigs (4 x 8)
    Graphics Card(s)
    Graphics built into the CPU
    PSU
    EVGA - W1 Series 600W ATX 12V/EPS 12V 80 Plus Power Supply

han jansen

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Location
France
OS
WIN 11
Had the same problem with M590. Gave up on usb and used Bluetooth instead.
Read your post, gave it another try and got it working.

Download unifying250.exe from Logitech and install.
Open the program if not already and click advanced.
If the mouse is paired but not working click on the mouses name and then unpair it.
Now you can click to pair a new device.
This can take nearly a minute so wait it out.

Hope this helps, Ciao.

PS. typo, now to not.
 

My Computers

System One System Two

  • OS
    WIN 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Thinpad X1 Yoga 3gen
    CPU
    i7-8550U
    Memory
    16 GB lpddr3
    Screen Resolution
    2560x1440
    Hard Drives
    NVME SSD 2TB Samsung PM981
    Mouse
    Logitech M590
    Browser
    Firefox
    Antivirus
    Windows Security, Malwarebytes
    Other Info
    Acronis TrueImage 2019
  • Operating System
    Win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Tiny M920x
    CPU
    i7-8700T
    Memory
    32 GB DDR4
    Sound Card
    MOTU M4
    Monitor(s) Displays
    DELL P2418D
    Screen Resolution
    2560 x 1440
    Hard Drives
    NVME SSD 2TB Samsung PM981 SSD Sandisk 1T Sata
    NVME SSD 1TB Samsung PM981
    Mouse
    Logitech M590
    Browser
    Firefox
    Antivirus
    Windows Security, Malwarebytes
    Other Info
    Acronis TrueImage 2019

Marshall Moore

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Thread Starter
Local time
1:39 AM
Posts
11
OS
Windows 10
I did get a message from her PC that a USB device is malfunctioning (probably not exact wording). Device manager shows only HID complient mouse. I left the USB receiver plugged in and restarted the PC device manager still the same. I haven't given up, but I am about ready just to try a Microsoft wireless mouse because the price of a new mouse (assuming and I bet it would work) is simpler than spending days trying to get a 20 dollar mouse working. I haven't given up yet though. Everyone that has offered help, thank you.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3400g
    Motherboard
    MSI - MPG X570 Gaming Plus
    Memory
    VENGEANCE® LPX 32 gigs (4 x 8)
    Graphics Card(s)
    Graphics built into the CPU
    PSU
    EVGA - W1 Series 600W ATX 12V/EPS 12V 80 Plus Power Supply

han jansen

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Local time
8:39 AM
Posts
31
Location
France
OS
WIN 11
Is the Usb receiver visible under the advanced tab in the Logitech unifying software?
 

My Computers

System One System Two

  • OS
    WIN 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Thinpad X1 Yoga 3gen
    CPU
    i7-8550U
    Memory
    16 GB lpddr3
    Screen Resolution
    2560x1440
    Hard Drives
    NVME SSD 2TB Samsung PM981
    Mouse
    Logitech M590
    Browser
    Firefox
    Antivirus
    Windows Security, Malwarebytes
    Other Info
    Acronis TrueImage 2019
  • Operating System
    Win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Tiny M920x
    CPU
    i7-8700T
    Memory
    32 GB DDR4
    Sound Card
    MOTU M4
    Monitor(s) Displays
    DELL P2418D
    Screen Resolution
    2560 x 1440
    Hard Drives
    NVME SSD 2TB Samsung PM981 SSD Sandisk 1T Sata
    NVME SSD 1TB Samsung PM981
    Mouse
    Logitech M590
    Browser
    Firefox
    Antivirus
    Windows Security, Malwarebytes
    Other Info
    Acronis TrueImage 2019

Marshall Moore

Member
Thread Starter
Local time
1:39 AM
Posts
11
OS
Windows 10
Dear Han Jansen, I will check the advanced options to find out tomorrow as the PC is not here with me. I do know it did not pair as indicated by the unifying software. That doesn't mean that somehow a pairing didn't occur. I will look into your suggestion tomorrow. It has unifying250.exe. Thank you.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3400g
    Motherboard
    MSI - MPG X570 Gaming Plus
    Memory
    VENGEANCE® LPX 32 gigs (4 x 8)
    Graphics Card(s)
    Graphics built into the CPU
    PSU
    EVGA - W1 Series 600W ATX 12V/EPS 12V 80 Plus Power Supply

Marshall Moore

Member
Thread Starter
Local time
1:39 AM
Posts
11
OS
Windows 10
I just ordered a Microsoft Bluetooth wireless mouse. Bluetooth is built into her PC. I will use the M325 I gave her as a backup for myself. I will mark this thread as resolved if the new mouse works. I ordered it from Amazon and it should be here Friday.

Thanks to everyone.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3400g
    Motherboard
    MSI - MPG X570 Gaming Plus
    Memory
    VENGEANCE® LPX 32 gigs (4 x 8)
    Graphics Card(s)
    Graphics built into the CPU
    PSU
    EVGA - W1 Series 600W ATX 12V/EPS 12V 80 Plus Power Supply

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