How Do I Recover My Computer?


swerd

swerd

Well-known member
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Local time
5:54 PM
Posts
354
OS
Windows 11 Pro
Hi everyone,

I am having major problems with Windows 11.

I set up a pin in the settings app, but when I boot, the pin does not work when I try to log in. When logging in, I get the option to set up a pin, but that does not work. Setting up a fingerprint does not work. The screen just stays blank when it should ask for my fingerprint to set it up.

I can set up a PIN in Windows, but it does not work for Windows Hello. Windows acts as if there is no PIN.

I think there is something wrong with my TPM?

I am on my Lenovo laptop.

Can anyone help?

I am really lost.

Thanks
 
Windows Build/Version
26200.8246
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    Gigabyte X870 Aorus Elite WiFi7 Motherboard
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 9070XT
    Sound Card
    Realtek ALC1220 HD Audio
    Monitor(s) Displays
    Dell Alienware AW3425DW 34.2" Curved OLED Gaming Monitor
    Screen Resolution
    3440x1440
    Hard Drives
    Kingston KC3000 M.2 NVMe Gen4 SSD 2TB
    WD Black SN850X NVMe SSD 4TB
    Crucial T500 M.2 2280 NVMe PCIe 4.0 SSD 4TB
    Kingston KC3000 M.2 NVMe Gen4 SSD 4TB
    PSU
    1000W Gigabyte UD1000GM 80 PLUS Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    750Mbps
    Browser
    Firefox / Chrome / Edge / Brave
    Antivirus
    Kaspersky Standard
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3100 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB (2x8)
    Graphics card(s)
    Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH
    Monitor(s) Displays
    Lenovo N156HCA-EAB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7
    ST2000LM007-1R8174
    Internet Speed
    750 Mbps
    Browser
    Chrome / Edge / Firefox / Brave
    Antivirus
    Bitdefender Total Security
I take it you went passwordless and don't have a password which will usually get you in when the pin fails? If you you don't have a system backup like Macrium or Hasleo software you can always try a Windows system restore but that's always been sketchy at best.
 

My Computers

System One System Two

  • OS
    Windows 11 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware 18 Area-51
    CPU
    Intel Core Ultra 9 275HX (24-Core)
    Motherboard
    Alienware
    Memory
    64GB DDR5 6400MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 5080 and Intel UHD Graphics
    Sound Card
    Onboard, Realtek high-performance Audio chips (ALC3329 & ALC1708))
    Monitor(s) Displays
    300HZ 18-inch QHD 500 nit Comfort View+
    Screen Resolution
    2560 x 1600
    Hard Drives
    2TB NVMe M.2 PCIe Gen 5 SSD
    Case
    Magnesium Alloy
    Cooling
    Advanced Cryo-Tech Quad-Fan Cooling system & large vapor chamber
    Keyboard
    Cherry MX ultra low profile mechanical keyboard with per key AlienFX RGB lighting
    Mouse
    Logitech MX Master 4
    Browser
    Vivaldi (main), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
  • Operating System
    Windows 11 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Qualcomm Snapdragon X Elite (12 Core) ARM based CPU
    Motherboard
    Microsoft Corp.
    Memory
    16GB LPDDR5
    Graphics card(s)
    Qualcomm Adreno X1-85
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    120 Hz 13.8-inch 600 nit PixelSense Flow touchscreen
    Screen Resolution
    2304x1536
    Hard Drives
    1TB NVMe Gen 4 SSD
    Case
    Anodized Aluminum
    Cooling
    Traditional active cooling fan system
    Keyboard
    Mechanical QWERTY, backlit when in use
    Mouse
    Logitech MX Master 4 and Surface Arc Mouse
    Browser
    Vivaldi (main), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
swerd said:
Hi everyone,

I am having major problems with Windows 11.

I set up a pin in the settings app, but when I boot, the pin does not work when I try to log in. When logging in, I get the option to set up a pin, but that does not work. Setting up a fingerprint does not work. The screen just stays blank when it should ask for my fingerprint to set it up.

I can set up a PIN in Windows, but it does not work for Windows Hello. Windows acts as if there is no PIN.

I think there is something wrong with my TPM?

I am on my Lenovo laptop.

Can anyone help?

I am really lost.

Thanks
Click to expand...
You may already know this, but...
You typically still have a password even if you choose passwordless sign-in for Windows 11.
Microsoft Accounts: Enabling passwordless features (like Windows Hello or the Authenticator app) does not remove the password from your Microsoft account itself. The password remains a backup recovery method and is still required for specific tasks, such as using older apps, command-line services, or certain web-based enterprise resources.
Have you tried using your password?
Sign In with Password:
Restart your computer or lock it (Windows + L).
1. On the sign-in screen, click the Sign-in options link (usually below the password/PIN field).
2. Select the Password icon (a keyboard symbol).
3. Type your account password and press Enter.
If you are using a Local Account, the password option should appear by default.
 

My Computer

System One

  • OS
    Windows 11 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microcenter B677
    CPU
    Intel Core i5-9400
    Motherboard
    ASRock H310CM-HDV/M.2
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel UHD Graphics 630
    Sound Card
    Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
    Monitor(s) Displays
    LG Model: GSM59F1
    Screen Resolution
    2560x1080
    Case
    Lian Li 205M
    Antivirus
    Kaspersky AV
You can delete NGC folder to force PIN change from recovery Command Prompt.

Execute following command to delete NGC folder.

Code: 
rd /s /q C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC

After deleting the NGC folder reboot normally.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Making the assumption you can still login with a password.

I would start by reviewing logs for Windows Hello
  1. Press winkey + r
  2. Type eventvwr and press ok
  3. Navigate to 'Applications and Services Logs' > Microsoft > Windows > HelloForBusiness > Operational
  4. I would just gloss over this log and look for error events with a Category of Protector I/O, TPM or Pin Change
  5. Report back
 

My Computer

System One

  • OS
    Linux Mint
    Computer type
    Laptop
    Manufacturer/Model
    System76 Lemur Pro
FreeBooter said:
You can delete NGC folder to force PIN change from recovery Command Prompt.

Execute following command to delete NGC folder.

Code: 
rd /s /q C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC

After deleting the NGC folder reboot normally.
Click to expand...
I wouldn't count on deleting the NGC folder working. Long story but I made that mistake a couple days ago and my machine refused to allow a new pin or accept my password to gain access afterwards. As a result of several failed followup major command prompts creating an Admin account and other work arounds to try to gain access after deleting that NGC folder I finally threw in the towel and it was my Hasleo Backup to the rescue.
 

My Computers

System One System Two

  • OS
    Windows 11 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware 18 Area-51
    CPU
    Intel Core Ultra 9 275HX (24-Core)
    Motherboard
    Alienware
    Memory
    64GB DDR5 6400MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 5080 and Intel UHD Graphics
    Sound Card
    Onboard, Realtek high-performance Audio chips (ALC3329 & ALC1708))
    Monitor(s) Displays
    300HZ 18-inch QHD 500 nit Comfort View+
    Screen Resolution
    2560 x 1600
    Hard Drives
    2TB NVMe M.2 PCIe Gen 5 SSD
    Case
    Magnesium Alloy
    Cooling
    Advanced Cryo-Tech Quad-Fan Cooling system & large vapor chamber
    Keyboard
    Cherry MX ultra low profile mechanical keyboard with per key AlienFX RGB lighting
    Mouse
    Logitech MX Master 4
    Browser
    Vivaldi (main), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
  • Operating System
    Windows 11 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Qualcomm Snapdragon X Elite (12 Core) ARM based CPU
    Motherboard
    Microsoft Corp.
    Memory
    16GB LPDDR5
    Graphics card(s)
    Qualcomm Adreno X1-85
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    120 Hz 13.8-inch 600 nit PixelSense Flow touchscreen
    Screen Resolution
    2304x1536
    Hard Drives
    1TB NVMe Gen 4 SSD
    Case
    Anodized Aluminum
    Cooling
    Traditional active cooling fan system
    Keyboard
    Mechanical QWERTY, backlit when in use
    Mouse
    Logitech MX Master 4 and Surface Arc Mouse
    Browser
    Vivaldi (main), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
FrancoDT said:
I wouldn't count on deleting the NGC folder working. Long story but I made that mistake a couple days ago and my machine refused to allow a new pin or accept my password to gain access afterwards. As a result of several failed followup major command prompts to try to gain access access after deleting that NGC folder I finally threw in the towel and it was my Hasleo Backup to the rescue.
Click to expand...
Well worked for me.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
I got it fixed. Thanks everyone for your help :)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    Gigabyte X870 Aorus Elite WiFi7 Motherboard
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 9070XT
    Sound Card
    Realtek ALC1220 HD Audio
    Monitor(s) Displays
    Dell Alienware AW3425DW 34.2" Curved OLED Gaming Monitor
    Screen Resolution
    3440x1440
    Hard Drives
    Kingston KC3000 M.2 NVMe Gen4 SSD 2TB
    WD Black SN850X NVMe SSD 4TB
    Crucial T500 M.2 2280 NVMe PCIe 4.0 SSD 4TB
    Kingston KC3000 M.2 NVMe Gen4 SSD 4TB
    PSU
    1000W Gigabyte UD1000GM 80 PLUS Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    750Mbps
    Browser
    Firefox / Chrome / Edge / Brave
    Antivirus
    Kaspersky Standard
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3100 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB (2x8)
    Graphics card(s)
    Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH
    Monitor(s) Displays
    Lenovo N156HCA-EAB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7
    ST2000LM007-1R8174
    Internet Speed
    750 Mbps
    Browser
    Chrome / Edge / Firefox / Brave
    Antivirus
    Bitdefender Total Security
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