HP 9010 AIO set up using HPSupportSolutionsFramework but not found by HP scan software


PhilB

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When my HP scan software stopped working recently, I uninstalled all HP software and then reinstalled the full Webpack for this printer, When I could not get the scanner software to detect the printer, I downloaded the HPSupportSolutionsFramework. It properly recognized the printer's IP address on my home LAN, and enabled me to modify some printer settings. However, the HP Scan program doesn't detect the printer.

This printer has had IP 192.168.1.242 since like I first got it and it always worked fine as a scanner or printer. I used ping and of course the address is confirmed.

Recently HP has made using this printer, at least for scanning, much more complicated. So is there a workaround, or do I need to look for a paid alternative?

Is HP turning evil? They seem to be pushing their overpriced ink monthly subscription service.
 

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Also have Lenovo T14S laptop (me) and Lenovo Slim 71 (wife)
have you tried installing Windows Scan from the Microsoft store

best of luck Steve ..
 

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Try the Troubleshooter.
Start>Setting>System>Troubleshooter>Other Troubleshooter>Printer
In what way has HP ---made running the scanner much more complicated ---and do you still have the original installation method available?
 

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There are two parts to an AIO, the Printer and Scanner, they are not the same device. Different drivers and associated Apps for each.

Uninstall both including any non working/ghost instances, and start afresh again following the manufacturers instructions.

It appears that the basics are in:
1. Software and Full/Basic Driver print and scan functionality only.
2. Driver Universal Scan driver.

The others are optional like:
Printer Firmware update.
Fax driver.
OCR Add-on software.

It takes me on and off all day to install networked AIOs with one working instance of what is required. However that has lasted 6 years without any re-installs.
 

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HP has a new app in the Microsoft Store that just became available recently. Just type HP or it won't show. That Support Solutions app you installed is not supported anymore.

1782564573920.webp
 

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