HP Driver Question


mccnavy

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Windows 11
I just purchased and set up a HP 9012e printer (Walmart/Costco variant of the 9015e). I didn't research before I set up but it looks like I may have had the choice between the MS Store HP Smart app or the standalone Easy Start application. I have HP Smart installed but am curious if the printer functionality is the same between it and the standalone Easy Start software? Question obviously for HP printer owners.

Follow on question...in case anyone knows as well. During Setup I was prompted to activate free HP+ service. I "think" I saw fine print that said I could activate after Setup, so I dismissed it (especially when it wanted to connect the printer to the Internet...and I didn't know what that entailed or what data would be collected). Anyways, now I don't see any way to activate it. Is HP+ worth it, and if so, how do you activate after setup?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel i7-7700K
    Motherboard
    Asus Prime Z-270A
    Memory
    32GB 2666Mhz (Kingston Hyper X Fury)
    Graphics Card(s)
    Asus Nvidia 1050Ti
    Sound Card
    N/A
    Monitor(s) Displays
    Samsung C27F390
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 850 Evo 512GB
I have the 9015 OfficeJet Pro and it's connected via Ethernet to my Wireless Router, same for an HP LaserJet Pro M148. On the Notebook I'm on now the OfficeJet got set up without downloading the software yet, same for the LaserJet. One thing I miss on Win11 is the Windows Fax and Scan feature that on Win10 is in Windows Accessories.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I've created an account to log in to the app and have used it for quite a while. Also pay for Instant Ink - just the lowest tier (50 pages a month). Have no complaints.

2022-08-20 23_37_45-.png
 

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
I found out that 1) the MS Store version and standalone version are apparently the same. Also, you can't activate HP+ except during startup. However, it doesn't look like I'd be losing much of what I need by not getting HP+
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel i7-7700K
    Motherboard
    Asus Prime Z-270A
    Memory
    32GB 2666Mhz (Kingston Hyper X Fury)
    Graphics Card(s)
    Asus Nvidia 1050Ti
    Sound Card
    N/A
    Monitor(s) Displays
    Samsung C27F390
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 850 Evo 512GB
I have the 9015 OfficeJet Pro and it's connected via Ethernet to my Wireless Router, same for an HP LaserJet Pro M148. On the Notebook I'm on now the OfficeJet got set up without downloading the software yet, same for the LaserJet. One thing I miss on Win11 is the Windows Fax and Scan feature that on Win10 is in Windows Accessories.
I just looked in Settings>Bluetooth & devices>Printers & Scanners> and I see a Fax device listed. It's a Microsoft Shared Fax Driver. It's hardware location is "on Root Print Queue". I'm wondering if it's related to my Canon DR-2052C desktop scanner?
Screenshot 2022-08-22 125638.jpg

Screenshot 2022-08-22 125507.jpg
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell 8940 XPS
    CPU
    10th Gen Intel(R) Core(TM) i7-10700, 2.90GHz
    Motherboard
    Dell 0KV3RP (U3E1)
    Memory
    32GB, 2x16GB, DDR4, 2933Mhz
    Graphics Card(s)
    NVIDIA(R) GeForce(R) RTX 2060 SUPER(TM) 8GB GDDR6
    Sound Card
    Onboard, Realtek Codec, NVIDIA Hi Def Audio, Intel Display Audio
    Monitor(s) Displays
    Dell UltraSharp U3415W
    Screen Resolution
    3440x1440
    Hard Drives
    2TB M.2 PCIe NVMe SSD; 2TB Samsung SSD 860 EVO; 2TB Samsung SSD 860 EVO 2
    PSU
    500 W Dell
    Case
    Night Sky Bezel Chassis
    Cooling
    Dell
    Keyboard
    Logi Wireless
    Mouse
    Logi Wireless
    Internet Speed
    111 Mbps Download, 132 Mbps Upload
    Browser
    Edge, Chrome
    Antivirus
    Windows Defender, MalwareBytes
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Falcon Northwest Talon
    CPU
    Intel 13900K Core I9 24 Core LGA 1700
    Motherboard
    Asus ROG Z970 Maximus Hero
    Memory
    32GB (2x16) Kingston Fury Beast 6000MHZ DDR5
    Graphics card(s)
    nVidia 4090 Founders Edition
    Sound Card
    Motherboard
    Monitor(s) Displays
    Alienware 34” Curved OLED
    Screen Resolution
    4K
    Hard Drives
    SSD M.2 Kingston Renegade Fury 4 TB x 2; Western Digital Red Pro 8 TB SATA III
    PSU
    1000W ECGA Platinum Modular ATX
    Case
    Falcon NW Custom
    Cooling
    AIO Falcon NW 280mm Liquid Cooler
    Mouse
    Logitech G502
    Keyboard
    Logitech Pro Gamer
    Internet Speed
    111 Mbps Download, 132 Mbps Upload
    Browser
    Edge, Chrome
    Antivirus
    Windows Defender, MalwareBytes
    Other Info
    Noise Blocker Fans
It could be, the Windows Fax and Scan in my Win10 only relied upon the basic drivers for the device being installed, I assume that may be carried over to Win11.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I have had all sorts of problems with HP since I moved to W11 printer will not work my PC slowed down fixed the whole solution uninstalled every bit of HP off my PC now my PC is running like a brand new one off to buy a new printer on Monday this has been going on since last year (y)
 

My Computer

System One

  • OS
    windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    i7 11700K
    Motherboard
    Gigabyte Z690 Aorus Master
    Memory
    Corsair DDR5 Vengeance 5200 Mhz
    Graphics Card(s)
    Gigabyte RTX 3080ti Gaming OC 12GB GDDR6X
    Sound Card
    nil
    Monitor(s) Displays
    Gigabyte Aorus F132Q X
    Screen Resolution
    2560X1440
    Hard Drives
    3X 1TB Crucial MX 500 SSD
    1x 1tb crucial P5 Plus m.2 NvMe
    PSU
    Corsair HX 1000
    Case
    Thermaltake Level 20XT
    Cooling
    Noctua NH-D15 PWM CPU Cooler
    Keyboard
    Microsoft STD
    Mouse
    Microsoft STD
    Internet Speed
    very slow
    Browser
    Firefox
    Antivirus
    Inbuilt W11
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