HP Printer Problem


H

heshie75v

New member
Local time
8:58 AM
Posts
1
OS
Windows 11
I am running Windows 11 and have an HP Printer 8710 installed wirelessly.

Printer works just fine and communicates with my desktop with no problems.

The problem I am having is, SCANNING. My HP comes with a bit of software called the "HP Printer Assistant" . From there I can choose to scan a document. When I try to scan I get the error message that there is a communications error. I have uninstalled and reinstalled and checked everything I could think of. My printer is set to default correctly as well. I also ran HP Print and Scan doctor, did nothing.



What could this be ?
 
Windows Build/Version
Version 21H2, 22000.527

My Computer

System One

  • OS
    Windows 11
FWIW- check this thread in the DEVICES and DRIVERS section-
www.elevenforum.com

HP All-In-One printer issue

So just spent time with an HP tech which ended up putting me in touch with their pay for dept for further assistance. I don't have money to spend on troubleshooting something that should just work. So I think my last ditch effort is to come here and ask anyone that has good knowledge about...
www.elevenforum.com www.elevenforum.com
Post #15 details a method to work around the HP scanning issue.
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    FIREFOX- once in a great while will use EDGE
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added VRM and SSD passive heatsinks.
Have you tried unplugging the printer for a couple of minutes to let it reset itself?
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
This may not help much, but I have a HP Envy Pro 6400 that is also connected via Wi-Fi and use it with a W10 and W11 system. It was originally installed from the W10 system and I use the "HP Smart" utility to manage printing and scanning. But on my W11 system, the "HP Smart" utility says that the printer/scanner is off line and says it is not installed. So I installed a simple utility called "Scan" from the MS Store. That utility worked just fine. The only issue I found is that you can't create multi-paged documents with it.
 

My Computers

System One System Two

  • OS
    Windows 11 Home, 23H2, 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    HP 15-dw0xx
    CPU
    Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz 2.30 GHz
    Memory
    8GB
    Screen Resolution
    1366 x 768
    Hard Drives
    930 GB
    Keyboard
    Built In
    Mouse
    Wireless Logitech M650
    Browser
    Chrome 126.0.6478.183
    Antivirus
    Windows Defender
    Other Info
    Cygwin64
  • Operating System
    Windows 10 Home, Version 22H2, Build19045.3693
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD E-300 with Radeon HD Graphics 1.30 GHz
    Memory
    10GB
    Graphics card(s)
    Radeon HD Graphics 1.30 GHz
    Sound Card
    Realtek
    Monitor(s) Displays
    15"
    Screen Resolution
    1280 x 1024
    Hard Drives
    700 GB
    Mouse
    Wireless
    Keyboard
    Wireless
    Browser
    Chrome
    Antivirus
    Windows Defender
    Other Info
    This computer is connected to my IC-735 radio.
Have you tried using the HP utility Print & Scan Doctor? It is available on their website. You can use the following link to download it;

Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe

Official HP Support homepage for the HP Print and Scan Doctor. Free software download to automate fixing support issues with HP printers and scanners.
support.hp.com support.hp.com

The app has been able to fix a few problems I have encountered.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microcenter B677
    CPU
    Intel Core i5-9400
    Motherboard
    ASRock H310CM-HDV/M.2
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel UHD Graphics 630
    Sound Card
    Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
    Monitor(s) Displays
    LG Model: GSM59F1
    Screen Resolution
    2560x1080
    Case
    Lian Li 205M
    Antivirus
    Kaspersky AV
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