Markg2
Member
Win 11 Home, Version 21H2, OS build 22000.97800
2 new, identical, Win11, Lenovo laptops & 1 new, Win11, Dell XPS desktop. Existing HP 8710 & 8740 printers. All machines, including our existing Win10, connect wirelessly to the printers.
All computers connect reasonably well with the printers EXCEPT for the new Win11 Dell desktop.
Sitting at a desk looking at the Dell on the left and a Lenovo on the right. Open a Word doc, then the Print page. It will show the current printer either offline or ready or error from last print attempt. If ready and send doc to the printer, the queue will show error. Troubleshooting can’t find the problem. OTOH, the Lenovo will show both printers as Ready or Idle or Sleeping and will successfully print.
I have Removed and Added both printers on the Printers and Devices page. HP’s Print Doctor is largely useless unless you looking to buy supplies as the solution.
When in doubt, blame the wireless. Seriously, I have to wonder if the Dell has a wireless or corruption problem.
I’m open to any and all suggestions.
Mark
2 new, identical, Win11, Lenovo laptops & 1 new, Win11, Dell XPS desktop. Existing HP 8710 & 8740 printers. All machines, including our existing Win10, connect wirelessly to the printers.
All computers connect reasonably well with the printers EXCEPT for the new Win11 Dell desktop.
Sitting at a desk looking at the Dell on the left and a Lenovo on the right. Open a Word doc, then the Print page. It will show the current printer either offline or ready or error from last print attempt. If ready and send doc to the printer, the queue will show error. Troubleshooting can’t find the problem. OTOH, the Lenovo will show both printers as Ready or Idle or Sleeping and will successfully print.
I have Removed and Added both printers on the Printers and Devices page. HP’s Print Doctor is largely useless unless you looking to buy supplies as the solution.
When in doubt, blame the wireless. Seriously, I have to wonder if the Dell has a wireless or corruption problem.
I’m open to any and all suggestions.
Mark
My Computer
System One
-
- OS
- Windows 10 Pro 64 bit
- Computer type
- Laptop
- Manufacturer/Model
- Lenovo P50 -- 20ENCTO1WW
- CPU
- Core i7-6700HQ @ 2.60GHz
- Motherboard
- Model: 20ENCTO1WW (U3E1) Verson: SDK0J40697 WIN
- Memory
- 16.0GB Single-Channel Unknown @ 1064MHz (15-15-15-36)
- Graphics Card(s)
- NVIDIA Quadro M1000M
- Sound Card
- Realtek High Definition Audio
- Hard Drives
- SAMSUNG MZNLN512HCJH-000L1 (SSD)
- Browser
- Firefox
- Antivirus
- Norton
- Other Info
- Machine is not compatible with Windows 11