Solved HP Scanjet G4010 Scanner software

Kimbolini · Oct 26, 2021

I have managed to get Windows 11 on this new computer to recognize my 11 year old scanner, HP Scanjet G4010, but the scanner settings are all lost. Since the hardware is so old I haven't got the original software disks to install anymore.

There are 4 buttons on the top of the scanner to choose from, so that you can either scan to pdf, photo, or scan negatives, or a generic scan. None of them work anymore - or more accurately, all of them produce the same result. i.e. this:

The 'Change' button only offers to change to another printer. The 'Profile' drop-down offers 'add profile', 'documents', 'use last settings', 'photo (default)'. The output files only offer image types, no pdf.

This scanner is meant to scan documents to OCR pdf and have a lot of other functions that are no longer shown. HP website doesn't offer the software anywhere that I can find that allows all of these functions.

This scanner still works well so I really don't want to replace it, but it's not that useful to me anymore if I can't scan to pdf. Wondering if anyone has any solution to this?

Thanks for any help!

RogerOver · Oct 27, 2021

Hi,
it looks as if I have found a driver at HP Australia:

HP Scanjet G4010 Photo Scanner Software and Driver Downloads | HP® Customer Support

Download the latest drivers, firmware, and software for your HP Scanjet G4010 Photo Scanner.This is HP’s official website that will help automatically detect and download the correct drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system.

support.hp.com

(I also have an old HP scanner, but not as old as yours

)

Fabler2 · Oct 27, 2021

Kimbolini said:
I have managed to get Windows 11 on this new computer to recognize my 11 year old scanner, HP Scanjet G4010, but the scanner settings are all lost. Since the hardware is so old I haven't got the original software disks to install anymore.

There are 4 buttons on the top of the scanner to choose from, so that you can either scan to pdf, photo, or scan negatives, or a generic scan. None of them work anymore - or more accurately, all of them produce the same result. i.e. this:
View attachment 11469
The 'Change' button only offers to change to another printer. The 'Profile' drop-down offers 'add profile', 'documents', 'use last settings', 'photo (default)'. The output files only offer image types, no pdf.

This scanner is meant to scan documents to OCR pdf and have a lot of other functions that are no longer shown. HP website doesn't offer the software anywhere that I can find that allows all of these functions.

This scanner still works well so I really don't want to replace it, but it's not that useful to me anymore if I can't scan to pdf. Wondering if anyone has any solution to this?

Thanks for any help!

This site offers the original drivers,

HP Scanjet G4010 Photo Scanner Scanjet Full Feature Software and Driver v.14.5 for Windows 8 (32/64-bit), 7 (32/64-bit), Vista (32/64-bit), XP free download

Download HP Scanjet G4010 Photo Scanner Scanjet Full Feature Software and Driver v.14.5 for Windows 8, Windows 8 64-bit, Windows 7, Windows 7 64-bit, Windows Vista, Windows Vista 64-bit, Windows XP. Download is free of charge.

driverscollection.com

I downloaded the drivers and ran a Defender scan on it. It's clean but it's entirely up to you if you want to try them from a third party site. Maybe create an image prior just in case.

Edit, might be worth running it in compatibility mode.

Run Older Programs in Compatibility Mode in Windows 11/10

Some older programs may not work properly on the recent version of Windows 10 or 11. You can adjust the compatibility mode settings to work.

smarttechnicalworld.com

Kimbolini · Oct 27, 2021

RogerOver said:
Hi,
it looks as if I have found a driver at HP Australia:

HP Scanjet G4010 Photo Scanner Software and Driver Downloads | HP® Customer Support

Download the latest drivers, firmware, and software for your HP Scanjet G4010 Photo Scanner.This is HP’s official website that will help automatically detect and download the correct drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system.

support.hp.com

(I also have an old HP scanner, but not as old as yours )

Thanks, RogerOver. This is where I got the driver from already that enabled the computer to recognize the scanner and give it the basic functionality that it has. I'm hoping to get all of the other functions back though. Appreciate the suggestion.

Kimbolini · Oct 27, 2021

Fabler2 said:
This site offers the original drivers,

HP Scanjet G4010 Photo Scanner Scanjet Full Feature Software and Driver v.14.5 for Windows 8 (32/64-bit), 7 (32/64-bit), Vista (32/64-bit), XP free download

Download HP Scanjet G4010 Photo Scanner Scanjet Full Feature Software and Driver v.14.5 for Windows 8, Windows 8 64-bit, Windows 7, Windows 7 64-bit, Windows Vista, Windows Vista 64-bit, Windows XP. Download is free of charge.

driverscollection.com

I downloaded the drivers and ran a Defender scan on it. It's clean but it's entirely up to you if you want to try them from a third party site. Maybe create an image prior just in case.

This worked, thanks so much @Fabler2

I will note for anyone else looking to do this, that the files hide and all you will find at first are 'shortcuts' that take you to the HP site. I eventually found the actual application under (Program Files > Common Files > Hewlett-Packard > Scanjet > G4010 > hpbdu which I had to run in Windows XP compatibility to get it to work. Yay.

Fabler2 · Oct 27, 2021

Kimbolini said:
This worked, thanks so much @Fabler2

I will note for anyone else looking to do this, that the files hide and all you will find at first are 'shortcuts' that take you to the HP site. I eventually found the actual application under (Program Files > Common Files > Hewlett-Packard > Scanjet > G4010 > hpbdu which I had to run in Windows XP compatibility to get it to work. Yay.

Good find and fix

pamploner · Aug 27, 2023

Kimbolini said:
This worked, thanks so much @Fabler2

I will note for anyone else looking to do this, that the files hide and all you will find at first are 'shortcuts' that take you to the HP site. I eventually found the actual application under (Program Files > Common Files > Hewlett-Packard > Scanjet > G4010 > hpbdu which I had to run in Windows XP compatibility to get it to work. Yay.

I still have the original CD but having trouble installing. Trying running "setup" from disks, Keeps saying can't install with "run as . . .", no matter compatibility I use. Won't pass OS check.

With the download from "driverscolkection.com" , do you run "compatibility" for setup?
Thanks.