iCloud for Windows – Authentication Failed on Windows 11 ARM (Snapdragon)


xKoMox

Well-known member
Local time
1:11 AM
Posts
23
OS
Windows 11 Home 26H2 (OS Build 26300.9711)
Hi everyone,

I'm trying to get iCloud for Windows working on a Microsoft Surface Laptop running Windows 11 on ARM (Qualcomm Snapdragon processor).

The application installs successfully, but when attempting to sign in with an Apple Account, it takes a long time and eventually displays the following error:

"iCloud – Authentication failed. Retry will be attempted."

We've tried the following:
  • Restarting the laptop.
  • Attempting to repair iCloud through Windows Settings, but Windows reported that the application was still running, even after shutting it down.
  • Uninstalling iCloud for Windows.
  • Confirming that the Apple Account can successfully sign in to iCloud.com using Microsoft Edge.
For comparison, I have iCloud for Windows working without any issues on my Intel-based Windows PC.
I'm wondering whether this is a known compatibility issue with Windows 11 on ARM, particularly Snapdragon-based Surface laptops.

Has anyone managed to get iCloud for Windows working successfully on a Windows 11 ARM device? If so, did you encounter any authentication issues, and how did you resolve them?

I'm particularly interested in using iCloud Passwords to synchronise passwords between an iPhone and Windows.
Any suggestions or experiences would be appreciated.

Thanks!
 
Windows Build/Version
64-bit operating system, ARM-based processor

My Computer My Computer

At a glance

Windows 11 Home 26H2 (OS Build 26300.9711)Intel Core i7-12700KFCorsair Vengeance RGB Pro 32GB 3200MHz (2x16G...Zotac Gaming GeForce RTX 3070 Ti Trinity OC
OS
Windows 11 Home 26H2 (OS Build 26300.9711)
Computer type
PC/Desktop
Manufacturer/Model
Custom Build 2022
CPU
Intel Core i7-12700KF
Motherboard
MSI MAG Z690 Tomahawk WiFi DDR4
Memory
Corsair Vengeance RGB Pro 32GB 3200MHz (2x16GB) DDR4
Graphics Card(s)
Zotac Gaming GeForce RTX 3070 Ti Trinity OC
Monitor(s) Displays
LG - LG 27GP850-B & ViewSonic - VG2755-2K
Screen Resolution
1440p
Hard Drives
MS OS - Samsung 970 EVO Plus NVMe M.2 SSD 1TB
Data - Samsung 970 EVO Plus NVMe M.2 SSD 2TB
Media - Samsung 970 EVO Plus NVMe M.2 SSD 1TB
Back Up (internal) - Seagate BarraCuda 3.5 inch SATA HDD 2TB
Back Up (external) - WD My Passport Ultra HDD 4TB
PSU
Corsair RM750 750W Gold ATX
Case
Corsair 4000D Airflow Tempered Glass Mid-Tower
Cooling
Corsair iCue H150i Elite Capellix
Keyboard
Keychron Q3
Mouse
Razer Deathadder V4 Pro
Internet Speed
53 up / 514 down
Browser
Chrome
Antivirus
The best
Other Info
Mouse pad: Lethal Gaming Gear - Saturn Pro

Latest Support Threads

Back
Top Bottom