Solved Impossible to upgrade Windows 10 to Windows 11 with available methods

jackyjacques · Thursday at 4:18 PM

Hi,

I replaced the motherboard and processor on my PC which was not W11 compatible (i5 6600, no TPM). The integrity test passed without a hitch so I am now trying to upgrade my current Windows 10 installation to Windows 11 using "Windows 11 Installation Assistant". The process is running correctly then the computer reboots several times displaying the progress (14, 30, 64% ....) then on the nth reboot it displays "Attemting to recover the installation" then "Cancelling changes made to your computer" and the machine returns to Windows 10 as I had not done anything. The same thing happens when I run setup.exe from Windows 11 ISO. Windows Update also offered to upgrade my Windows 10 to version 11 but the procedure ended as in the previous cases. I should point out that my Windows 10 license is valid and permanent, and searching for updates in Windows Update doesn't show anything to install . My configuration is:
Asrock Z890 Steel Legend,
BIOS 2.25, 03/24/2025,
Core Ultra 7, 32 GB DDR5,
Windows 10 22h2.

Thank you in advance for any advice or suggestions.
Sincerely,
Jacques

XxXxX · Thursday at 4:46 PM

welcome to the forum.
was the Win 10 install done as legacy boot/MBR as Win 11 24H2 requires UEFI/GPT to upgrade
from Win 10 to Win 11. i had the same problem and had to do a complete clean install of Win 11.

best of luck, Steve ..

jackyjacques · Thursday at 5:15 PM

Thank you Steve. My BIOS is UEFI of course and all disks are GPT partitioned. With all my software, keys and licences the clean install would be very difficult so for instance is not an option. Il hope there is a solution to my problem.
Regards,
Jacques

XxXxX · Thursday at 5:25 PM

have you used Rufus?
you burn the Win 11 24H2 ISO with Rufus to a USB stick then open explorer and browse to the new image on the USB and click setup.exe, just ensure you tick all the boxes as you start the burn.
this will start an in-place upgrade of Win 11 which normally works for most systems.

you can get Rufus from the Microsoft store or from here.

Rufus - Create bootable USB drives the easy way

Rufus: Create bootable USB drives the easy way

rufus.ie

best of luck, Steve ..

glasskuter · Thursday at 5:26 PM

You would need to look at the failure logs to see the cause of your failure. Depending on where in the install the failure occurs, the log can be in multiple places.
If no error message occurs, the following log files are created when an upgrade fails during installation before the computer restarts for the second time. You have to look at these logs to get an idea of what's causing the failure.
C:\$Windows.~BT\Sources\panther\setupact.log
C:\$Windows.~BT\Sources\panther\miglog.xml
C:\Windows\setupapi.log
[Windows 10:] C:\Windows\Logs\MoSetup\BlueBox.log
C:\Windows\inf\setupapi.app.log
C:\Windows\inf\setupapi.dev.log
C:\Windows\panther\PreGatherPnPList.log
C:\Windows\panther\PostApplyPnPList.log
C:\Windows\memory.dmp
The following log files are created when an upgrade fails, and then you restore the desktop:
C:\$Windows.~BT\Sources\panther\setupact.log
C:\$Windows.~BT\Sources\panther\miglog.xml
C:\$Windows.~BT\sources\panther\setupapi\setupapi.dev.log
C:\$Windows.~BT\sources\panther\setupapi\setupapi.app.log
C:\Windows\memory.dmp
The following log files are created when an upgrade fails, and the installation rollback is initiated:
C:\$Windows.~BT\Sources\Rollback\setupact.log
C:\$Windows.~BT\Sources\Rollback\setupact.err
I was already running 11 and my 24h2 upgrade rolled back so I found my particular error in the last 2 logs. My failure was due to an an issue with my user account. Trying to go from Windows 10 to Windows 11 24h2 makes the process even more difficult.
If logfiles do not direct you to what caused the error, I advise anyone to not waste his time. Either stay where you are or Bite the bullet, back up your data, and do a clean install. 24h2 will have you chasing your tail for days.

antspants · Thursday at 5:59 PM

Hi, Jacques, welcome here.

Create the install media using Media Creation Tool (Option One)
Disable anti virus software.
Then try Option Two in the Tutorial below.
- (If asked, say no to check for updates.)
Currently (Using Media Creation Tool) the windows ISO Build is Windows 11 Version 24H2 build 26100.2033
Check for updates using Windows Update if (after) the install is successful, to be moved to the latest build.

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

Edited, sorry.

zbook · Thursday at 6:15 PM

1) Please run the V2 log collector and post a share link into this thread using drop box, or google drive

BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

2) Run: upgrade_failure_info > post a share link

https://www.tenforums.com/attachmen...s-use-bsod-debugging-upgrade_failure_info.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

3) Run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

Batch files for use in BSOD debugging - Windows 10 Forums

4) Open administrative command prompt and copy and paste:

fltmc

schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\TargetVersionUpgradeExperienceIndicators" /s

Post a share link.

jackyjacques · Friday at 5:41 AM

Hello Steve,
I have already tried using the burned DVD DL but the result is the same. The problem occurs in the las phase of moving to W11 not during the download or initial actions.
Regards,
Jacques

jackyjacques · Friday at 7:05 AM

Hello zbook,

Many thanks for those links and tools. I have run them all. The results are in the attachments. I would appreciate a lot if you could take a look at them. I have also put a screenshot of the error message (W11InstallError.PNG - sorry, it's in French) I had once afrer nth try of W10->W11 update).

Best regards,
Jacques

XxXxX · Friday at 7:30 AM

if Rufus has failed and your drive is already UEFI its looking like a clean install is on the cards.
you are not alone i and many others have had to it the clean install way.

sorry for the bad news.
best of luck, Steve ..

zbook · Friday at 12:52 PM

During the troubleshooting please use English as the default language so that files can be scanned and read:

Add, Remove, and Change Display Language in Windows 10

How to Add or Remove Language Packs and Change Display Language in Windows 10

www.tenforums.com

Change Display Language in Windows 10

How to Change Display Language in Windows 10

www.tenforums.com

When available post results for steps #1 - #3.

jackyjacques · Friday at 2:57 PM

Hi zbook,

Now the logs from steps 1, 2 and 3 are in English.

Best regards.
Jacques

jackyjacques · Friday at 3:01 PM

The files produced in step 1 and 2 are too big to be attached here. I put everything my google drive.
QOSMIO-(2025-05-09_20-14-29).zip
Tuneup_log 2025-05-09 at 20-35-50.zip
Upgrade_failure_logs_2025-05-09_20-38-21.zip

zbook · Friday at 3:25 PM

jackyjacques said:
Please run Tuneup plus using English:

Code:

D‚but de l'analyse du systŠme. Cette op‚ration peut n‚cessiter un certain temps.
D‚marrage de la phase de v‚rification de l'analyse du systŠme.
Le programme de protection des ressources Windows n'a trouv‚ aucune violation d'int‚grit‚.

English?

garlin · Friday at 3:45 PM

Run these commands as Administrator. Then try the upgrade again.

Code:

DISM /Online /Disable-Feature /FeatureName:"Printing-PrintToPDFServices-Features" /NoRestart
DISM /Online /Disable-Feature /FeatureName:"Printing-XPSServices-Features" /NoRestart

jackyjacques · Friday at 5:03 PM

zbook,

I don't know why the log is in French even though the system was in English when I ran those tools. Maybe the .bat calls other commands or execs that are in Franch version so they produce logs in French. Any idea ?

antspants · Friday at 5:08 PM

jackyjacques said:
Any idea ?

Here’s an a idea

garlin said:
Run these commands as Administrator. Then try the upgrade again.

Code:

DISM /Online /Disable-Feature /FeatureName:"Printing-PrintToPDFServices-Features" /NoRestart DISM /Online /Disable-Feature /FeatureName:"Printing-XPSServices-Features" /NoRestart

zbook · Friday at 5:58 PM

Run administrative command prompt:

sfc /scannow

Post results.

Reboot > run tuneup plus again > post new results

antspants · Friday at 6:00 PM

zbook said:

Code:

D‚but de l'analyse du systŠme. Cette op‚ration peut n‚cessiter un certain temps.
D‚marrage de la phase de v‚rification de l'analyse du systŠme.
Le programme de protection des ressources Windows n'a trouv‚ aucune violation d'int‚grit‚.

English?

For the purpose of system analysis. This option may take some time.
Start of the verification phase of the system analysis.
The Windows resource protection program did not find any privacy violations.

jackyjacques · Friday at 6:54 PM

zbook said:
Run administrative command prompt:

sfc /scannow

Post results.

Reboot > run tuneup plus again > post new results

sfc /scannow does not return any problem.

As antspants translated :

"
For the purpose of system analysis. This option may take some time.
Start of the verification phase of the system analysis.
The Windows resource protection program did not find any privacy violations.
"

Tte tuneup plus log is still in mixed French/English even done from a session with English as prefered language

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