Impossible to upgrade Windows 10 to Windows 11 with available methods


Run these commands as Administrator. Then try the upgrade again.
Code:
DISM /Online /Disable-Feature /FeatureName:"Printing-PrintToPDFServices-Features" /NoRestart
DISM /Online /Disable-Feature /FeatureName:"Printing-XPSServices-Features" /NoRestart

Thank you. I ran those 2 commands but it doesn not change much. Still returning to W10 after several reboots.

Regards, Jacques
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built
    CPU
    Core Ultra 7 265 KF
    Motherboard
    Asrock Z890 Steel Legend WiFi
    Memory
    32 Gb
    Graphics Card(s)
    Nvidia GTX 960
    Sound Card
    MB integrated
    Monitor(s) Displays
    BENQ
    Screen Resolution
    4K
    Hard Drives
    2x 2TB SSD, 1x 2,5" 4 TB, 1x 2,5" 2 TB
    Antivirus
    Avast, Spybot S&D
Have you tried upgrading to 23h2 first

Dont know if that would make a difference, worth a try

do the upgrade log files tell you anything?
 

My Computers

System One System Two

  • OS
    Win7,Win11
    Computer type
    PC/Desktop
    CPU
    i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Monitor(s) Displays
    benq gw2480
    PSU
    bequiet pure power 11 400CM
    Cooling
    cryorig m9i
  • Operating System
    win7,win11
    Computer type
    PC/Desktop
    CPU
    pentium g5400
    Motherboard
    gigabyte b365m ds3h
    Memory
    1x8gb 2400
    PSU
    xfx pro 450
1) Run disk par info > post a share link






2) Open administrative command prompt and type or copy and paste:

reagentc /info
reagentc /enable
reagentc /info
dism /online /get-drivers /format:table >c:\drivers.txt

Post share links.



3) Download Memory integrity system readiness scan tool from Official Microsoft Download Center


AMD

hvciscan_amd64.exe



4) Open administrative command prompt and copy and paste:

cd /users /jacek /downloads

hvciscan_amd64.exe



5) Uninstall each of these antivirus software using the applicable uninstall tool:

a) Kaspersky:




b) Avast:





6) Make sure that defender is on



7) Download to a new desktop folder:








Windows 10 Home
Version: 10.0.19045

Code:
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 557.7 GB
Total Space: 1906.5 GB
File System: NTFS
      Model: CT2000P2SSD8

      Drive: D:
 Free Space: 726.3 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: CT2000P2SSD8

      Drive: E:
 Free Space: 1083.4 GB
Total Space: 3815.3 GB
File System: NTFS
      Model: ST4000LM016-1N2170

      Drive: I:
 Free Space: 13.2 GB
Total Space: 15.4 GB
File System: FAT32
      Model: n/a

      Drive: L:
 Free Space: 683.9 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: ST2000LM003 HN-M201RAD

      Drive: F:
      Model: HL-DT-ST BD-RE  GGW-H20L
     Driver: C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS, 10.00.19041.4355 (English), 5/14/2024 19:38:25, 175616 bytes
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Have you tried upgrading to 23h2 first

Dont know if that would make a difference, worth a try


It has for other members.

@jackyjacques I have two ISO’s for 23H2 on my server. US/English UK/English.
Let me know if you want to download one and I’ll PM you the link.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
1) Run disk par info > post a share link






2) Open administrative command prompt and type or copy and paste:

reagentc /info
reagentc /enable
reagentc /info
dism /online /get-drivers /format:table >c:\drivers.txt

Post share links.



3) Download Memory integrity system readiness scan tool from Official Microsoft Download Center


AMD

hvciscan_amd64.exe



4) Open administrative command prompt and copy and paste:

cd /users /jacek /downloads

hvciscan_amd64.exe



5) Uninstall each of these antivirus software using the applicable uninstall tool:

a) Kaspersky:




b) Avast:





6) Make sure that defender is on



7) Download to a new desktop folder:








Windows 10 Home
Version: 10.0.19045

Code:
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 557.7 GB
Total Space: 1906.5 GB
File System: NTFS
      Model: CT2000P2SSD8

      Drive: D:
 Free Space: 726.3 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: CT2000P2SSD8

      Drive: E:
 Free Space: 1083.4 GB
Total Space: 3815.3 GB
File System: NTFS
      Model: ST4000LM016-1N2170

      Drive: I:
 Free Space: 13.2 GB
Total Space: 15.4 GB
File System: FAT32
      Model: n/a

      Drive: L:
 Free Space: 683.9 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: ST2000LM003 HN-M201RAD

      Drive: F:
      Model: HL-DT-ST BD-RE  GGW-H20L
     Driver: C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS, 10.00.19041.4355 (English), 5/14/2024 19:38:25, 175616 bytes


Hi zbook,

I ran the .bat and commands from points 1) and 2). The results are in the links below.
hvciscan_amd64.exe from point 3) returns a lot of failures (second link below)
Avast is completeley uninstalled using the tool from point 5) and defender is on.
I downloaded Win11_24H2_French_x64.iso and ran setup.exe from it.
Hopelessly, the problem stays the same. The installation after several reboots cancels int he last phase all changes made and my OS returns to Windows 10.
reagentc.txt
hvciscan_amd64.log
DiskParInfo.log
drivers.txt

Thank you for your help so far and for any further suggestions.

jacques
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built
    CPU
    Core Ultra 7 265 KF
    Motherboard
    Asrock Z890 Steel Legend WiFi
    Memory
    32 Gb
    Graphics Card(s)
    Nvidia GTX 960
    Sound Card
    MB integrated
    Monitor(s) Displays
    BENQ
    Screen Resolution
    4K
    Hard Drives
    2x 2TB SSD, 1x 2,5" 4 TB, 1x 2,5" 2 TB
    Antivirus
    Avast, Spybot S&D
have you tried the upgrade in safe mode. safe mode normally supports USB drives
you can upgrade the system from the setup.exe file within the USB drive.

its worth a shot if nothing else.
best of luck, Steve .
 

My Computers

System One System Two

  • OS
    Windows 11 24H2 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    Internet Speed
    900MB full fibre
    Browser
    Firefox ESR & Thunderbird
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
  • Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Gerenic 3 button
    Internet Speed
    WiFi only
    Browser
    FireFox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
Thank you Steve. My BIOS is UEFI of course and all disks are GPT partitioned. With all my software, keys and licences the clean install would be very difficult so for instance is not an option. Il hope there is a solution to my problem.
Regards,
Jacques

From a troubleshooting viewpoint, can you purchase/install a spare drive that you can try a clean install on? That would at least tell you if the upgrade process (vs. clean) is the issue.

If it works, you know the hardware setup is OK. (I know, buying another drive... but everyone needs more backup drives, amiright?).

If it doesn't work, you know it's not the upgrade process, per se.
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel Ultra 7 155H
    Memory
    16gb
    Graphics Card(s)
    Intel Arc integrated
    Hard Drives
    SSD
1) Open disk management > widen rows and columns > post a share link:



2) Open administrative command prompt and copy and paste:

pnputil /delete-driver oem16.inf /uninstall
pnputil /delete-driver oem34.inf /uninstall
pnputil /delete-driver oem55.inf /uninstall
pnputil /delete-driver oem104.inf /uninstall
pnputil /delete-driver oem143.inf /uninstall
pnputil /delete-driver oem172.inf /uninstall
pnputil /delete-driver oem178.inf /uninstall
pnputil /delete-driver oem195.inf /uninstall

Post a share link.


3) Run both the Avast and Kaspersky uninstall tools again.


4) Run the McAfee uninstall tool:



5) Post a new hvciscan share link.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Sorry it has to come to the inevitable but I fully believe youll have to Clean Install. And honestly the hours of setup blow but you could have clean installed and been through all the pain already. I dont see any other choice.
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2(OS Build 22631.4890)
    Computer type
    PC/Desktop
    Manufacturer/Model
    AMD
    CPU
    12-Core AMD Ryzen 9 5900X, 4950 MHz (49.5 x 100)
    Motherboard
    Gigabyte X570 Aorus Master
    Memory
    4 - G Skill Trident Z Neo F4-3600C16-16GTZNC
    Graphics Card(s)
    PCI Express 4.0 x16: PowerColor RX 6800
    Sound Card
    Realtek ALC1220 @ AMD K19.2 - High Definition Audio Controller
    Monitor(s) Displays
    2 - 27 inch Westinghouse
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 SSD - 2 TB each
    1 SSD - 4TB
    1 HDD - 2TB
    Keyboard
    logitech
    Mouse
    logitech
    Internet Speed
    1 GB
    Browser
    Firefox
    Antivirus
    Eset Endpoint Security
1) Open disk management > widen rows and columns > post a share link:



2) Open administrative command prompt and copy and paste:

pnputil /delete-driver oem16.inf /uninstall
pnputil /delete-driver oem34.inf /uninstall
pnputil /delete-driver oem55.inf /uninstall
pnputil /delete-driver oem104.inf /uninstall
pnputil /delete-driver oem143.inf /uninstall
pnputil /delete-driver oem172.inf /uninstall
pnputil /delete-driver oem178.inf /uninstall
pnputil /delete-driver oem195.inf /uninstall

Post a share link.


3) Run both the Avast and Kaspersky uninstall tools again.


4) Run the McAfee uninstall tool:



5) Post a new hvciscan share link.

All pnputil commands ran successufuly but this doesn't change anything. Canceling all changes and return to W10 at the last phase of installation.

hvciscan returns less output as before .

The output of hvciscan and disk management screenshot are here below:


Regards
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built
    CPU
    Core Ultra 7 265 KF
    Motherboard
    Asrock Z890 Steel Legend WiFi
    Memory
    32 Gb
    Graphics Card(s)
    Nvidia GTX 960
    Sound Card
    MB integrated
    Monitor(s) Displays
    BENQ
    Screen Resolution
    4K
    Hard Drives
    2x 2TB SSD, 1x 2,5" 4 TB, 1x 2,5" 2 TB
    Antivirus
    Avast, Spybot S&D
Sorry it has to come to the inevitable but I fully believe youll have to Clean Install. And honestly the hours of setup blow but you could have clean installed and been through all the pain already. I dont see any other choice.

The "clean" install is not an option for the moment. To much software to install and many other obstacles. So I will persevere. Maybe a solution will exist before the support of W10 ends.

best regards
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built
    CPU
    Core Ultra 7 265 KF
    Motherboard
    Asrock Z890 Steel Legend WiFi
    Memory
    32 Gb
    Graphics Card(s)
    Nvidia GTX 960
    Sound Card
    MB integrated
    Monitor(s) Displays
    BENQ
    Screen Resolution
    4K
    Hard Drives
    2x 2TB SSD, 1x 2,5" 4 TB, 1x 2,5" 2 TB
    Antivirus
    Avast, Spybot S&D
Please indicate whether you ran the McAfee uninstall tool.

Were the uninstall tools used again for both Avast and Kaspersky?

And please do not attempt an upgrade until steps are completed.


None of the McAfee drivers were uninstalled.

Code:
HVCI: "C:\WINDOWS\system32\drivers\mfeapfk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfeavfk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfeelamk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfefirek.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfehidk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfewfpk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\cfwids.sys" failed with compliance failure mask 00000202


In control panel uninstall these software:

Apple
Paragon

After uninstalling McAfee, Apple, and Paragon > post a new hvciscan

Post a new V2 share link.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Once all of the memory integrity incompatible drivers are uninstalled: (use Revo uninstaller for software as necessary)


1) Uninstall:

Easy Connection to Screen 5.4.7 Samsung 20241214


2) Reset the hosts file to default:



3) Open event viewer > system and application > post share links



4) Detach all non-Windows drives


5) Detach all non-essential hardware (only one mouse, keyboard, and monitor)


6) Disconnect Ethernet and Wifi so that there is no Internet access


7) Place the computer into clean boot:



8) Upgrade using the new desktop iso following the steps in this link:



9) If the upgrade is successful then perform Windows updates


10) If the upgrade fails then post links (post #7 steps 1 - 4) into the newest post:






Code:
Event[52028]:
  Log Name: System
  Source: Service Control Manager
  Date: 2025-05-09T20:14:55.8690000Z
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: QOSMIO
  Description:
The Easy Connection to Screen service terminated unexpectedly.  It has done this 7117 time(s).  The following corrective action will be taken in 1000 milliseconds: RedÚmarrer le service.


Code:
Event[37992]:
  Log Name: System
  Source: Service Control Manager
  Date: 2025-05-09T09:52:52.5090000Z
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: QOSMIO
  Description:
The Easy Connection to Screen service terminated unexpectedly.  It has done this 40671 time(s).  The following corrective action will be taken in 1000 milliseconds: RedÚmarrer le service.


Code:
HVCI incompatible driver scan start...

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\cdc-acm.inf_amd64_7c173df05350bded\x64\usb2ser.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\ftdibus.inf_amd64_2195e2eae39427df\amd64\ftdibus.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\ssdudfu.inf_amd64_72f5a9944a4aacbd\amd64\ssdudfu.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\ssudcdf.inf_amd64_3b8c1645f16239a1\amd64\ssudcdf.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\via_usb_ets.inf_amd64_74f37c1f9f7c8ec2\VIA_USB_ETS.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\cxplrcap.inf_amd64_8837c7a389ec8541\CxPlrCap.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\glavcam.inf_amd64_28d53b4840c49857\x64\glavcam.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\mbtmdm.inf_amd64_72b3fac558336713\amd64\mbtusbser.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\smiusbgrabber3c.inf_amd64_5346742c2189cb7f\SmiUsbGrabber3C.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\uimbus.inf_amd64_ae7183b08107c5d8\UimFIO.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\uim_devim.inf_amd64_d8527a1ee030f50f\uim_devim.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\uim_im.inf_amd64_065e71fa836529bb\uim_im.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\SysWow64\drivers\AiChargerPlus.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\cfwids.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\CxPlrCap.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\DRIVERS\glavcam.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\DRIVERS\gtuhsser.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfeapfk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfeavfk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfeelamk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfefirek.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfehidk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfewfpk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\Drivers\PxHlpa64.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\drivers\uim_devim.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\drivers\uim_im.sys" failed with compliance failure mask 00000202

Code:
0xC1900101, 0x40017
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
have you tried the upgrade in safe mode. safe mode normally supports USB drives
you can upgrade the system from the setup.exe file within the USB drive.

its worth a shot if nothing else.
best of luck, Steve .

Please indicate whether you ran the McAfee uninstall tool.

Were the uninstall tools used again for both Avast and Kaspersky?

And please do not attempt an upgrade until steps are completed.


None of the McAfee drivers were uninstalled.

Code:
HVCI: "C:\WINDOWS\system32\drivers\mfeapfk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfeavfk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfeelamk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfefirek.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfehidk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfewfpk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\cfwids.sys" failed with compliance failure mask 00000202


In control panel uninstall these software:

Apple
Paragon

After uninstalling McAfee, Apple, and Paragon > post a new hvciscan

Post a new V2 share link.

Hello zbook,

After uninstalling McAfee with the McAfee tool, the installation went through to completion. I'm on Windows 11 now! I'm sorry to have wasted your time, but having never used McAfee on my PC, I thought I'd never had it... but obviously my PC came with McAfee pre-installed by default and never activated .
I don't know how to thank you for all your help and the time you spent solving my problem. Now I'm going to follow the steps in your next post. Once again, thank you so much!

Best regards,
Jacques
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built
    CPU
    Core Ultra 7 265 KF
    Motherboard
    Asrock Z890 Steel Legend WiFi
    Memory
    32 Gb
    Graphics Card(s)
    Nvidia GTX 960
    Sound Card
    MB integrated
    Monitor(s) Displays
    BENQ
    Screen Resolution
    4K
    Hard Drives
    2x 2TB SSD, 1x 2,5" 4 TB, 1x 2,5" 2 TB
    Antivirus
    Avast, Spybot S&D
After all that, all you needed to do was in post #6. Nobody could of predicted though, that one doesn’t know what AntiVirus is installed on their PC. I’m sure you aren’t the first and wont be the last.

At least you can close this chapter.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Great to hear. McAfee is a virus unto itself (or maybe we should think it's normal that you have to download and uninstall a manufacturer's custom removal program just to remove an A/V).
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel Ultra 7 155H
    Memory
    16gb
    Graphics Card(s)
    Intel Arc integrated
    Hard Drives
    SSD
After all that, all you needed to do was in post #6. Nobody could of predicted though, that one doesn’t know what AntiVirus is installed on their PC. I’m sure you aren’t the first and wont be the last.

At least you can close this chapter.

Thank you for your help as well.
Since I was still an Avast user, it didn't occur to me that McAfee could be hanging around on my OS, probably delivered in the factory installation from Windows 7 and propagated by all the versions of Windows that have known my system hard drive (7, 8, 8.1, 10).
I'm now happy to have Windows 11 without having to reinstall all my software and repeat settings and customizations.I hope all these exchanges will be useful to other Windows users thanks to zbook's great help.

Best regards.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built
    CPU
    Core Ultra 7 265 KF
    Motherboard
    Asrock Z890 Steel Legend WiFi
    Memory
    32 Gb
    Graphics Card(s)
    Nvidia GTX 960
    Sound Card
    MB integrated
    Monitor(s) Displays
    BENQ
    Screen Resolution
    4K
    Hard Drives
    2x 2TB SSD, 1x 2,5" 4 TB, 1x 2,5" 2 TB
    Antivirus
    Avast, Spybot S&D
McAfee comes preinstalled on many Laptps. It’s also not uncommon that it get’s installed, unknowingly when you install other software. This is why it’s importand to read every popup screen during an istall.

What is surprising though, is that McAfee isn’t a software that sits dormant, if you don’t set it up or activate it, it nags the ever living crap out of you by way of popups in the bottom right cornet system tray.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Since I was still an Avast user, it didn't occur to me that McAfee could be hanging around on my OS

Like I said, you’re not the first and won’t be the last. Many people are unaware of what is laying idle in the background of a Laptop. In your case, a PC and it was possibly installed during another instal process. Also, as Levitate mentioned above, some, like McAfee, when removed aren’t actually always removed.

End result is, you can now happily move on to the next Windows chapter.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Great to hear. McAfee is a virus unto itself (or maybe we should think it's normal that you have to download and uninstall a manufacturer's custom removal program just to remove an A/V).

Yes, I knew that antiviruses considered each other viruses. That's why, having Avas which never reported McAfee on my PC, it never occurred to me that McAfee could be hanging around on my machine.

Best regards
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self built
    CPU
    Core Ultra 7 265 KF
    Motherboard
    Asrock Z890 Steel Legend WiFi
    Memory
    32 Gb
    Graphics Card(s)
    Nvidia GTX 960
    Sound Card
    MB integrated
    Monitor(s) Displays
    BENQ
    Screen Resolution
    4K
    Hard Drives
    2x 2TB SSD, 1x 2,5" 4 TB, 1x 2,5" 2 TB
    Antivirus
    Avast, Spybot S&D

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