Solved Impossible to upgrade Windows 10 to Windows 11 with available methods

jackyjacques · Friday at 6:58 PM

garlin said:
Run these commands as Administrator. Then try the upgrade again.

Code:

DISM /Online /Disable-Feature /FeatureName:"Printing-PrintToPDFServices-Features" /NoRestart DISM /Online /Disable-Feature /FeatureName:"Printing-XPSServices-Features" /NoRestart

Thank you. I ran those 2 commands but it doesn not change much. Still returning to W10 after several reboots.

Regards, Jacques

SIW2 · Friday at 7:12 PM

Have you tried upgrading to 23h2 first

Dont know if that would make a difference, worth a try

do the upgrade log files tell you anything?

zbook · Friday at 7:13 PM

1) Run disk par info > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/355861d1640707960-batch-files-use-bsod-debugging-diskparinfo.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Open administrative command prompt and type or copy and paste:

reagentc /info
reagentc /enable
reagentc /info
dism /online /get-drivers /format:table >c:\drivers.txt

Post share links.

3) Download Memory integrity system readiness scan tool from Official Microsoft Download Center

Download Memory integrity system readiness scan tool from Official Microsoft Download Center

HVCIScan is a tool that can be used to check a system for compatibility with memory integrity.

www.microsoft.com

AMD

hvciscan_amd64.exe

4) Open administrative command prompt and copy and paste:

cd /users /jacek /downloads

hvciscan_amd64.exe

5) Uninstall each of these antivirus software using the applicable uninstall tool:

a) Kaspersky:

Removal tool for Kaspersky applications on Windows (kavremover)

Overview of settings and features available in a Kaspersky application and guides on how to use them.

support.kaspersky.com

How to remove a Kaspersky application

Overview of settings and features available in a Kaspersky application and guides on how to use them.

support.kaspersky.com

b) Avast:

Avast Removal Tool | Download Avast Clear | Avast

www.avast.com

Using the Avast Uninstall Tool | Official Avast Support

Instructions to use the Avast Uninstall Tool on Windows.

support.avast.com

6) Make sure that defender is on

7) Download to a new desktop folder:

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

www.elevenforum.com

Download Windows 11

Windows 10 Home
Version: 10.0.19045

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 557.7 GB
Total Space: 1906.5 GB
File System: NTFS
      Model: CT2000P2SSD8

      Drive: D:
 Free Space: 726.3 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: CT2000P2SSD8

      Drive: E:
 Free Space: 1083.4 GB
Total Space: 3815.3 GB
File System: NTFS
      Model: ST4000LM016-1N2170

      Drive: I:
 Free Space: 13.2 GB
Total Space: 15.4 GB
File System: FAT32
      Model: n/a

      Drive: L:
 Free Space: 683.9 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: ST2000LM003 HN-M201RAD

      Drive: F:
      Model: HL-DT-ST BD-RE  GGW-H20L
     Driver: C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS, 10.00.19041.4355 (English), 5/14/2024 19:38:25, 175616 bytes

antspants · Friday at 7:26 PM

SIW2 said:
Have you tried upgrading to 23h2 first

Dont know if that would make a difference, worth a try

It has for other members.

@jackyjacques I have two ISO’s for 23H2 on my server. US/English UK/English.
Let me know if you want to download one and I’ll PM you the link.

jackyjacques · Saturday at 9:21 AM

zbook said:
1) Run disk par info > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/355861d1640707960-batch-files-use-bsod-debugging-diskparinfo.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Open administrative command prompt and type or copy and paste:

reagentc /info
reagentc /enable
reagentc /info
dism /online /get-drivers /format:table >c:\drivers.txt

Post share links.

3) Download Memory integrity system readiness scan tool from Official Microsoft Download Center

Download Memory integrity system readiness scan tool from Official Microsoft Download Center

HVCIScan is a tool that can be used to check a system for compatibility with memory integrity.

www.microsoft.com

AMD

hvciscan_amd64.exe

4) Open administrative command prompt and copy and paste:

cd /users /jacek /downloads

hvciscan_amd64.exe

5) Uninstall each of these antivirus software using the applicable uninstall tool:

a) Kaspersky:

Removal tool for Kaspersky applications on Windows (kavremover)

Overview of settings and features available in a Kaspersky application and guides on how to use them.

support.kaspersky.com

How to remove a Kaspersky application

Overview of settings and features available in a Kaspersky application and guides on how to use them.

support.kaspersky.com

b) Avast:

Avast Removal Tool | Download Avast Clear | Avast

www.avast.com

Using the Avast Uninstall Tool | Official Avast Support

Instructions to use the Avast Uninstall Tool on Windows.

support.avast.com

6) Make sure that defender is on

7) Download to a new desktop folder:

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

www.elevenforum.com

Download Windows 11

Windows 10 Home
Version: 10.0.19045

Code:

------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 557.7 GB Total Space: 1906.5 GB File System: NTFS Model: CT2000P2SSD8 Drive: D: Free Space: 726.3 GB Total Space: 1907.7 GB File System: NTFS Model: CT2000P2SSD8 Drive: E: Free Space: 1083.4 GB Total Space: 3815.3 GB File System: NTFS Model: ST4000LM016-1N2170 Drive: I: Free Space: 13.2 GB Total Space: 15.4 GB File System: FAT32 Model: n/a Drive: L: Free Space: 683.9 GB Total Space: 1907.7 GB File System: NTFS Model: ST2000LM003 HN-M201RAD Drive: F: Model: HL-DT-ST BD-RE GGW-H20L Driver: C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS, 10.00.19041.4355 (English), 5/14/2024 19:38:25, 175616 bytes

Hi zbook,

I ran the .bat and commands from points 1) and 2). The results are in the links below.
hvciscan_amd64.exe from point 3) returns a lot of failures (second link below)
Avast is completeley uninstalled using the tool from point 5) and defender is on.
I downloaded Win11_24H2_French_x64.iso and ran setup.exe from it.
Hopelessly, the problem stays the same. The installation after several reboots cancels int he last phase all changes made and my OS returns to Windows 10.
reagentc.txt
hvciscan_amd64.log
DiskParInfo.log
drivers.txt

Thank you for your help so far and for any further suggestions.

jacques

XxXxX · Saturday at 9:55 AM

have you tried the upgrade in safe mode. safe mode normally supports USB drives
you can upgrade the system from the setup.exe file within the USB drive.

its worth a shot if nothing else.
best of luck, Steve .

Levitate11 · Saturday at 10:18 AM

jackyjacques said:
Thank you Steve. My BIOS is UEFI of course and all disks are GPT partitioned. With all my software, keys and licences the clean install would be very difficult so for instance is not an option. Il hope there is a solution to my problem.
Regards,
Jacques

From a troubleshooting viewpoint, can you purchase/install a spare drive that you can try a clean install on? That would at least tell you if the upgrade process (vs. clean) is the issue.

If it works, you know the hardware setup is OK. (I know, buying another drive... but everyone needs more backup drives, amiright?).

If it doesn't work, you know it's not the upgrade process, per se.

zbook · Saturday at 11:02 AM

1) Open disk management > widen rows and columns > post a share link:

How to Post a Screenshot of Disk Management

How to Post a Screenshot of Disk Management at Ten Forums

www.tenforums.com

2) Open administrative command prompt and copy and paste:

pnputil /delete-driver oem16.inf /uninstall
pnputil /delete-driver oem34.inf /uninstall
pnputil /delete-driver oem55.inf /uninstall
pnputil /delete-driver oem104.inf /uninstall
pnputil /delete-driver oem143.inf /uninstall
pnputil /delete-driver oem172.inf /uninstall
pnputil /delete-driver oem178.inf /uninstall
pnputil /delete-driver oem195.inf /uninstall

Post a share link.

3) Run both the Avast and Kaspersky uninstall tools again.

4) Run the McAfee uninstall tool:

https://www.mcafee.com/support/s/article/000001616?language=en_US

5) Post a new hvciscan share link.

imanlien2020 · Saturday at 3:18 PM

Sorry it has to come to the inevitable but I fully believe youll have to Clean Install. And honestly the hours of setup blow but you could have clean installed and been through all the pain already. I dont see any other choice.

jackyjacques · Saturday at 5:18 PM

zbook said:
1) Open disk management > widen rows and columns > post a share link:

How to Post a Screenshot of Disk Management

How to Post a Screenshot of Disk Management at Ten Forums

www.tenforums.com

2) Open administrative command prompt and copy and paste:

pnputil /delete-driver oem16.inf /uninstall
pnputil /delete-driver oem34.inf /uninstall
pnputil /delete-driver oem55.inf /uninstall
pnputil /delete-driver oem104.inf /uninstall
pnputil /delete-driver oem143.inf /uninstall
pnputil /delete-driver oem172.inf /uninstall
pnputil /delete-driver oem178.inf /uninstall
pnputil /delete-driver oem195.inf /uninstall

Post a share link.

3) Run both the Avast and Kaspersky uninstall tools again.

4) Run the McAfee uninstall tool:

https://www.mcafee.com/support/s/article/000001616?language=en_US

5) Post a new hvciscan share link.

All pnputil commands ran successufuly but this doesn't change anything. Canceling all changes and return to W10 at the last phase of installation.

hvciscan returns less output as before .

The output of hvciscan and disk management screenshot are here below:

hvciscan_amd64_2.log

drive.google.com

HD.JPG

drive.google.com

Regards

jackyjacques · Saturday at 5:23 PM

imanlien2020 said:
Sorry it has to come to the inevitable but I fully believe youll have to Clean Install. And honestly the hours of setup blow but you could have clean installed and been through all the pain already. I dont see any other choice.

The "clean" install is not an option for the moment. To much software to install and many other obstacles. So I will persevere. Maybe a solution will exist before the support of W10 ends.

best regards

zbook · Saturday at 6:09 PM

Please indicate whether you ran the McAfee uninstall tool.

Were the uninstall tools used again for both Avast and Kaspersky?

And please do not attempt an upgrade until steps are completed.

None of the McAfee drivers were uninstalled.

Code:

HVCI: "C:\WINDOWS\system32\drivers\mfeapfk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfeavfk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfeelamk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfefirek.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfehidk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfewfpk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\cfwids.sys" failed with compliance failure mask 00000202

In control panel uninstall these software:

Apple
Paragon

After uninstalling McAfee, Apple, and Paragon > post a new hvciscan

Post a new V2 share link.

zbook · Sunday at 12:59 AM

Once all of the memory integrity incompatible drivers are uninstalled: (use Revo uninstaller for software as necessary)

1) Uninstall:

Easy Connection to Screen 5.4.7 Samsung 20241214

2) Reset the hosts file to default:

Reset Hosts file back to default in Windows

How to reset Hosts file back to default in Windows

www.tenforums.com

3) Open event viewer > system and application > post share links

How to share event logs in case of a computer issue - Your Windows Guide

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

4) Detach all non-Windows drives

5) Detach all non-essential hardware (only one mouse, keyboard, and monitor)

6) Disconnect Ethernet and Wifi so that there is no Internet access

7) Place the computer into clean boot:

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

www.tenforums.com

8) Upgrade using the new desktop iso following the steps in this link:

Upgrade to Windows 11

This tutorial will show you step by step on how to use an ISO or USB to manually upgrade to Windows 11 from Windows 11 (older build/version), Windows 10, Windows 8.1, or Windows 7. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes with...

www.elevenforum.com

9) If the upgrade is successful then perform Windows updates

10) If the upgrade fails then post links (post #7 steps 1 - 4) into the newest post:

Code:

Event[52028]:
  Log Name: System
  Source: Service Control Manager
  Date: 2025-05-09T20:14:55.8690000Z
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: QOSMIO
  Description:
The Easy Connection to Screen service terminated unexpectedly.  It has done this 7117 time(s).  The following corrective action will be taken in 1000 milliseconds: RedÚmarrer le service.

Code:

Event[37992]:
  Log Name: System
  Source: Service Control Manager
  Date: 2025-05-09T09:52:52.5090000Z
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: QOSMIO
  Description:
The Easy Connection to Screen service terminated unexpectedly.  It has done this 40671 time(s).  The following corrective action will be taken in 1000 milliseconds: RedÚmarrer le service.

Code:

HVCI incompatible driver scan start...

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\cdc-acm.inf_amd64_7c173df05350bded\x64\usb2ser.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\ftdibus.inf_amd64_2195e2eae39427df\amd64\ftdibus.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\ssdudfu.inf_amd64_72f5a9944a4aacbd\amd64\ssdudfu.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\ssudcdf.inf_amd64_3b8c1645f16239a1\amd64\ssudcdf.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\via_usb_ets.inf_amd64_74f37c1f9f7c8ec2\VIA_USB_ETS.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\cxplrcap.inf_amd64_8837c7a389ec8541\CxPlrCap.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\glavcam.inf_amd64_28d53b4840c49857\x64\glavcam.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\mbtmdm.inf_amd64_72b3fac558336713\amd64\mbtusbser.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\smiusbgrabber3c.inf_amd64_5346742c2189cb7f\SmiUsbGrabber3C.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\uimbus.inf_amd64_ae7183b08107c5d8\UimFIO.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\uim_devim.inf_amd64_d8527a1ee030f50f\uim_devim.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\DriverStore\FileRepository\uim_im.inf_amd64_065e71fa836529bb\uim_im.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\SysWow64\drivers\AiChargerPlus.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\cfwids.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\CxPlrCap.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\DRIVERS\glavcam.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\DRIVERS\gtuhsser.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfeapfk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfeavfk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfeelamk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfefirek.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfehidk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\system32\drivers\mfewfpk.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\Drivers\PxHlpa64.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\drivers\uim_devim.sys" failed with compliance failure mask 00000202

HVCI: "C:\WINDOWS\System32\drivers\uim_im.sys" failed with compliance failure mask 00000202

Code:

0xC1900101, 0x40017

jackyjacques · Sunday at 8:58 AM

XxXxX said:
have you tried the upgrade in safe mode. safe mode normally supports USB drives
you can upgrade the system from the setup.exe file within the USB drive.

its worth a shot if nothing else.
best of luck, Steve .

zbook said:
Please indicate whether you ran the McAfee uninstall tool.

Were the uninstall tools used again for both Avast and Kaspersky?

And please do not attempt an upgrade until steps are completed.

None of the McAfee drivers were uninstalled.

Code:

HVCI: "C:\WINDOWS\system32\drivers\mfeapfk.sys" failed with compliance failure mask 00000202 HVCI: "C:\WINDOWS\system32\drivers\mfeavfk.sys" failed with compliance failure mask 00000202 HVCI: "C:\WINDOWS\system32\drivers\mfeelamk.sys" failed with compliance failure mask 00000202 HVCI: "C:\WINDOWS\system32\drivers\mfefirek.sys" failed with compliance failure mask 00000202 HVCI: "C:\WINDOWS\system32\drivers\mfehidk.sys" failed with compliance failure mask 00000202 HVCI: "C:\WINDOWS\system32\drivers\mfewfpk.sys" failed with compliance failure mask 00000202 HVCI: "C:\WINDOWS\system32\drivers\cfwids.sys" failed with compliance failure mask 00000202

In control panel uninstall these software:

Apple
Paragon

After uninstalling McAfee, Apple, and Paragon > post a new hvciscan

Post a new V2 share link.

Hello zbook,

After uninstalling McAfee with the McAfee tool, the installation went through to completion. I'm on Windows 11 now! I'm sorry to have wasted your time, but having never used McAfee on my PC, I thought I'd never had it... but obviously my PC came with McAfee pre-installed by default and never activated .
I don't know how to thank you for all your help and the time you spent solving my problem. Now I'm going to follow the steps in your next post. Once again, thank you so much!

Best regards,
Jacques

antspants · Sunday at 9:06 AM

After all that, all you needed to do was in post #6. Nobody could of predicted though, that one doesn’t know what AntiVirus is installed on their PC. I’m sure you aren’t the first and wont be the last.

At least you can close this chapter.

Levitate11 · Sunday at 9:17 AM

Great to hear. McAfee is a virus unto itself (or maybe we should think it's normal that you have to download and uninstall a manufacturer's custom removal program just to remove an A/V).

jackyjacques · Sunday at 9:35 AM

antspants said:
After all that, all you needed to do was in post #6. Nobody could of predicted though, that one doesn’t know what AntiVirus is installed on their PC. I’m sure you aren’t the first and wont be the last.

At least you can close this chapter.

Thank you for your help as well.
Since I was still an Avast user, it didn't occur to me that McAfee could be hanging around on my OS, probably delivered in the factory installation from Windows 7 and propagated by all the versions of Windows that have known my system hard drive (7, 8, 8.1, 10).
I'm now happy to have Windows 11 without having to reinstall all my software and repeat settings and customizations.I hope all these exchanges will be useful to other Windows users thanks to zbook's great help.

Best regards.

antspants · Sunday at 9:38 AM

McAfee comes preinstalled on many Laptps. It’s also not uncommon that it get’s installed, unknowingly when you install other software. This is why it’s importand to read every popup screen during an istall.

What is surprising though, is that McAfee isn’t a software that sits dormant, if you don’t set it up or activate it, it nags the ever living crap out of you by way of popups in the bottom right cornet system tray.

antspants · Sunday at 9:40 AM

jackyjacques said:
Since I was still an Avast user, it didn't occur to me that McAfee could be hanging around on my OS

Like I said, you’re not the first and won’t be the last. Many people are unaware of what is laying idle in the background of a Laptop. In your case, a PC and it was possibly installed during another instal process. Also, as Levitate mentioned above, some, like McAfee, when removed aren’t actually always removed.

End result is, you can now happily move on to the next Windows chapter.

jackyjacques · Sunday at 9:41 AM

Levitate11 said:
Great to hear. McAfee is a virus unto itself (or maybe we should think it's normal that you have to download and uninstall a manufacturer's custom removal program just to remove an A/V).

Yes, I knew that antiviruses considered each other viruses. That's why, having Avas which never reported McAfee on my PC, it never occurred to me that McAfee could be hanging around on my machine.

Best regards

Solved Impossible to upgrade Windows 10 to Windows 11 with available methods

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