intermittent blue screens and random crashes


Raspytooth28

Member
Local time
4:39 AM
Posts
3
OS
Windows 11
Hi all, I've been having issues with my laptop blue screening and randomly crashing to a black screen, I used to use Manjaro Linux and never had any issues I recently went back to the factory dell windows 11 image and was having blue screens and crashes, so I fresh installed windows 11 and the same thing happens, most of the time it happens it doesn't leave any dump files or logs in event viewer and then after it restarts from the blue screen it says there is no bootable devices, so I have to turn the computer off and then back on and windows will then boot up normally, I have ran the V2 log collector and I'll attach the file it generated, thank you in advance for your help, I have 2 copies of windows 11 installed to try and debug these errors I have ran the V2 log collector on both partitions and have attached both.
 
Windows Build/Version
Windows 11 21H2 Build 22000.675

Attachments

  • DESKTOP-CRACDHK-(2022-05-28_16-24-25).zip
    906.3 KB · Views: 3
  • DELL-G15-5515-(2022-05-28_17-01-34).zip
    624.3 KB · Views: 2

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5515
    CPU
    AMD Ryzen 5 5600H
    Motherboard
    Dell
    Memory
    16GB DDR4 3200MHZ
    Graphics Card(s)
    AMD Radeon Integrated/Nvidia Geforce RTX 3050 Laptop
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Integrated laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    2x TeamGroup MP33 2TB Nvme SSD's

zbook

Well-known member
Power User
VIP
Local time
6:39 AM
Posts
1,236
OS
Windows 10
How come there is a dual boot for two Windows 11?
Where is Linux now?

The RAM modules are mismatched.
When was the second RAM module installed?

Neither installation has restore points.
Are you making backup images?



The 1758 GB installation has a disabled recovery partition. (Windows 10 pro) (DELL-G15-5515)

The 127 GB installation has an enabled recovery partition. (Windows 11 home) (DESKTOP-CRACDHK)


The bugchecks for the 1758 GB installation were 154

The bugcheck for the 127 GB installation were 119, 141


1) On each operating system list each of these installed or recently uninstall non_Microsoft software:
a) antivirus
b) firewall
c) drive encryption


2) Boot each installation > open administrative command prompt > type or copy and paste:

manage-bde -status
PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"
msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id DeviceDiagnostic


Post images or share links displaying the commands with results.

Post separate share links with only the compressed memory dumps.

For each Windows troubleshooter > click view detailed information > post images or share links into this thread



3) Post images or share links of disk management. (for each windows installation)
By default rows and columns are compress cutting off characters.

a) Widen these rows: disk 0, disk 1, disk 2, etc. > make sure that no characters are cut off

b) Widen these columns: Status and Volume > make sure that no characters are cut off



4) Run these scripts (currently they require Ten Forums logon): (run on each Windows installation and report results accordingly)

a) https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

b) https://www.tenforums.com/attachmen...atch-files-use-bsod-debugging-diskparinfo.bat

c) https://www.tenforums.com/attachmen...od-debugging-gather_additional_dump_files.bat

Post share links into this thread using one drive, drop box, or google drive.


5) Open msconfig > boot tab > post image or share links into this thread (for each windows installation)


6) Open the BIOS > post images of settings for UEFI with and without CSM, boot settings / entries



7) Run:
HD Tune: (free or trial version) (all drives)
Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

8) Run Sea Tool for Windows (all drives)
Post images for results of the long generic tests


7) Create restore points on each Windows installation:

 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Raspytooth28

Member
Thread Starter
Local time
4:39 AM
Posts
3
OS
Windows 11
How come there is a dual boot for two Windows 11?
Where is Linux now?

The RAM modules are mismatched.
When was the second RAM module installed?

Neither installation has restore points.
Are you making backup images?



The 1758 GB installation has a disabled recovery partition. (Windows 10 pro) (DELL-G15-5515)

The 127 GB installation has an enabled recovery partition. (Windows 11 home) (DESKTOP-CRACDHK)


The bugchecks for the 1758 GB installation were 154

The bugcheck for the 127 GB installation were 119, 141


1) On each operating system list each of these installed or recently uninstall non_Microsoft software:
a) antivirus
b) firewall
c) drive encryption


2) Boot each installation > open administrative command prompt > type or copy and paste:

manage-bde -status
PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"
msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id DeviceDiagnostic


Post images or share links displaying the commands with results.

Post separate share links with only the compressed memory dumps.

For each Windows troubleshooter > click view detailed information > post images or share links into this thread



3) Post images or share links of disk management. (for each windows installation)
By default rows and columns are compress cutting off characters.

a) Widen these rows: disk 0, disk 1, disk 2, etc. > make sure that no characters are cut off

b) Widen these columns: Status and Volume > make sure that no characters are cut off



4) Run these scripts (currently they require Ten Forums logon): (run on each Windows installation and report results accordingly)

a) https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

b) https://www.tenforums.com/attachmen...atch-files-use-bsod-debugging-diskparinfo.bat

c) https://www.tenforums.com/attachmen...od-debugging-gather_additional_dump_files.bat

Post share links into this thread using one drive, drop box, or google drive.


5) Open msconfig > boot tab > post image or share links into this thread (for each windows installation)


6) Open the BIOS > post images of settings for UEFI with and without CSM, boot settings / entries



7) Run:
HD Tune: (free or trial version) (all drives)
Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

8) Run Sea Tool for Windows (all drives)
Post images for results of the long generic tests


7) Create restore points on each Windows installation:

Hi again, there is a dual boot of 2 windows 11's because i made a fresh install to see if the blue screen still happens on the clean install, i deleted the linux partitions, I am aware system protection was turned off I have now turned it on also I have no backup's of either partitions.

The 2nd ram stick was installed when i got the computer and has passed dell support assist's memory diagnostic and also windows built in memory diagnostics.

The windows 11 Pro partition (1758 GB) has Malwarebytes antivirus, but has no 3rd party firewalls or drive encryption.

I have followed all the steps and have put all the required files here: Blue screen files - Google Drive
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5515
    CPU
    AMD Ryzen 5 5600H
    Motherboard
    Dell
    Memory
    16GB DDR4 3200MHZ
    Graphics Card(s)
    AMD Radeon Integrated/Nvidia Geforce RTX 3050 Laptop
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Integrated laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    2x TeamGroup MP33 2TB Nvme SSD's

zbook

Well-known member
Power User
VIP
Local time
6:39 AM
Posts
1,236
OS
Windows 10
1) Please identify which of the two Windows installations has a boot problem:

The 127 GB installation has an enabled recovery partition. (Windows 11 home) (DESKTOP-CRACDHK)
The 1758 GB installation has a disabled recovery partition. (Windows 10 pro) (DELL-G15-5515)

2) Describe the boot problem in detail

3) Indicate which of the two Windows installations was the Linux partition and is the newest installation.


4) Boot the Windows installation with the boot problem > run startup repair > report if it displays an error message or code and whether it displays srttrail.txt


5) Would you be able to decrypt all drives during the troubleshooting?
If yes, please decrypt them.

6) Indicate if you were able to make new restore points for each Windows installation.


The HD Tune results displayed no results for Health.

7) Download and install HD Sentinel (free or trial version)
Post images or share links for results on these tabs:
a) overview
b) temperature
c) SMART


Some of the drivers are different on the two Windows installations.

After decrypting the drives > boot the 127 GB Windows 11 home (DESKTOP-CRACDHK):

8) Using DDU uninstall all GPU drivers (Nvidia and AMD).

9) Reinstall the Chipset drivers and GPU drivers from the Dell website (both Nvidia and AMD)

10) Run the V2 log collector after completing the reinstallation of the Chipset and GPU drivers > post a new share link



11) Boot the 1758 GB installation (Windows 10 pro) (DELL-G15-5515) > open administrative command prompt and copy and paste: (all at one time)

Code:
bcdedit
reagentc /info
reagentc /enable
reagentc /info
diskpart
sel dis 0
det dis
lis vol
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel par 6
det par
sel par 7
det par
sel par 8
det par

Post images or share links into this thread.


12) Open administrative command prompt and type or copy and paste:

chkdsk /r /v

This may take many hours so plan to run overnight or when you'll not need this Windows installation.


13) Post a new V2 after completing the chkdsk switches.



14) Create a fresh bootable Windows 11 Media Creation Tool (MCT) (Windows 11 iso)









The 127 GB (Windows 11 home) (DESKTOP-CRACDHK)
Rich (BB code):
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0                      Unkno  Partition   1758 GB  Healthy     
  Volume 1     C                NTFS   Partition    127 GB  Healthy    Boot
  Volume 2         ESP          FAT32  Partition    300 MB  Healthy    System
  Volume 3                      NTFS   Partition    603 MB  Healthy    Hidden
  Volume 4         WINRETOOLS   NTFS   Partition    990 MB  Healthy    Hidden
  Volume 5         Image        NTFS   Partition     17 GB  Healthy    Hidden
  Volume 6         DELLSUPPORT  NTFS   Partition   1422 MB  Healthy    Hidden
  Volume 7     D   Data         NTFS   Partition   1907 GB  Healthy


Rich (BB code):
Partition 3 is now the selected partition.

Partition 3
Type    : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Hidden  : No
Required: No
Attrib  : 0X8000000000000000
Offset in Bytes: 332398592

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 0                      Unkno  Partition   1758 GB  Healthy


Rich (BB code):
Partition 5 is now the selected partition.

Partition 5
Type    : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Hidden  : No
Required: No
Attrib  : 0X8000000000000000
Offset in Bytes: 1889529757696

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 1     C                NTFS   Partition    127 GB  Healthy    Boot

Rich (BB code):
    Windows RE status:         Enabled
    Windows RE location:       \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE
    Boot Configuration Data (BCD) identifier: b7493200-d1a6-11ec-aa38-af37a03cf0da


Rich (BB code):
Name    AMD Radeon(TM) Graphics
PNP Device ID    PCI\VEN_1002&DEV_1638&SUBSYS_0A6E1028&REV_C6\4&20C24D55&0&0041
Adapter Type    AMD Radeon Graphics Processor (0x1638), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon(TM) Graphics
Adapter RAM    512.00 MB (536,870,912 bytes)
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\amdxc64.dll
Driver Version    30.0.13014.7002
INF File    oem18.inf (ati2mtag_Cezanne section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0373535.INF_AMD64_208F42EB6A6BDD6E\B373532\AMDKMDAG.SYS (30.0.13014.7002, 76.74 MB (80,472,960 bytes), 2021-11-17 4:20 PM)
  
Name    NVIDIA GeForce RTX 3050 Laptop GPU
PNP Device ID    PCI\VEN_10DE&DEV_25A2&SUBSYS_0A6E1028&REV_A1\4&C337064&0&0009
Adapter Type    NVIDIA GeForce RTX 3050 Laptop GPU, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3050 Laptop GPU
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_43100dd3f0c99703\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_43100dd3f0c99703\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_43100dd3f0c99703\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_43100dd3f0c99703\nvldumdx.dll
Driver Version    30.0.14.7212
INF File    oem35.inf (Section264 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDMI.INF_AMD64_43100DD3F0C99703\NVLDDMKM.SYS (30.0.14.7212, 35.72 MB (37,458,552 bytes), 2022-05-11 9:20 PM)




The 1758 GB (Windows 10 pro) (DELL-G15-5515)

Rich (BB code):
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     C                NTFS   Partition   1758 GB  Healthy    Boot
  Volume 1                      NTFS   Partition    127 GB  Healthy        
  Volume 2         ESP          FAT32  Partition    300 MB  Healthy    System


Rich (BB code):
    Windows RE status:         Disabled
    Windows RE location:    
    Boot Configuration Data (BCD) identifier: 00000000-0000-0000-0000-000000000000


Code:
Name    AMD Radeon(TM) Graphics
PNP Device ID    PCI\VEN_1002&DEV_1638&SUBSYS_0A6E1028&REV_C6\4&20C24D55&0&0041
Adapter Type    AMD Radeon Graphics Processor (0x1638), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon(TM) Graphics
Adapter RAM    512.00 MB (536,870,912 bytes)
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\amdxc64.dll
Driver Version    30.0.13014.7002
INF File    oem2.inf (ati2mtag_Cezanne section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0373535.INF_AMD64_208F42EB6A6BDD6E\B373532\AMDKMDAG.SYS (30.0.13014.7002, 76.74 MB (80,472,960 bytes), 2021-11-18 5:20 AM)
  
Name    NVIDIA GeForce RTX 3050 Laptop GPU
PNP Device ID    PCI\VEN_10DE&DEV_25A2&SUBSYS_0A6E1028&REV_A1\4&C337064&0&0009
Adapter Type    NVIDIA GeForce RTX 3050 Laptop GPU, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3050 Laptop GPU
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_389f87091e77d132\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_389f87091e77d132\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_389f87091e77d132\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_389f87091e77d132\nvldumdx.dll
Driver Version    30.0.15.1295
INF File    oem51.inf (Section336 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDMI.INF_AMD64_389F87091E77D132\NVLDDMKM.SYS (30.0.15.1295, 40.37 MB (42,326,096 bytes), 2022-05-24 11:27 PM)
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Raspytooth28

Member
Thread Starter
Local time
4:39 AM
Posts
3
OS
Windows 11
1) Please identify which of the two Windows installations has a boot problem:

The 127 GB installation has an enabled recovery partition. (Windows 11 home) (DESKTOP-CRACDHK)
The 1758 GB installation has a disabled recovery partition. (Windows 10 pro) (DELL-G15-5515)

2) Describe the boot problem in detail

3) Indicate which of the two Windows installations was the Linux partition and is the newest installation.


4) Boot the Windows installation with the boot problem > run startup repair > report if it displays an error message or code and whether it displays srttrail.txt


5) Would you be able to decrypt all drives during the troubleshooting?
If yes, please decrypt them.

6) Indicate if you were able to make new restore points for each Windows installation.


The HD Tune results displayed no results for Health.

7) Download and install HD Sentinel (free or trial version)
Post images or share links for results on these tabs:
a) overview
b) temperature
c) SMART


Some of the drivers are different on the two Windows installations.

After decrypting the drives > boot the 127 GB Windows 11 home (DESKTOP-CRACDHK):

8) Using DDU uninstall all GPU drivers (Nvidia and AMD).

9) Reinstall the Chipset drivers and GPU drivers from the Dell website (both Nvidia and AMD)

10) Run the V2 log collector after completing the reinstallation of the Chipset and GPU drivers > post a new share link



11) Boot the 1758 GB installation (Windows 10 pro) (DELL-G15-5515) > open administrative command prompt and copy and paste: (all at one time)

Code:
bcdedit
reagentc /info
reagentc /enable
reagentc /info
diskpart
sel dis 0
det dis
lis vol
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel par 6
det par
sel par 7
det par
sel par 8
det par

Post images or share links into this thread.


12) Open administrative command prompt and type or copy and paste:

chkdsk /r /v

This may take many hours so plan to run overnight or when you'll not need this Windows installation.


13) Post a new V2 after completing the chkdsk switches.



14) Create a fresh bootable Windows 11 Media Creation Tool (MCT) (Windows 11 iso)









The 127 GB (Windows 11 home) (DESKTOP-CRACDHK)
Rich (BB code):
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0                      Unkno  Partition   1758 GB  Healthy    
  Volume 1     C                NTFS   Partition    127 GB  Healthy    Boot
  Volume 2         ESP          FAT32  Partition    300 MB  Healthy    System
  Volume 3                      NTFS   Partition    603 MB  Healthy    Hidden
  Volume 4         WINRETOOLS   NTFS   Partition    990 MB  Healthy    Hidden
  Volume 5         Image        NTFS   Partition     17 GB  Healthy    Hidden
  Volume 6         DELLSUPPORT  NTFS   Partition   1422 MB  Healthy    Hidden
  Volume 7     D   Data         NTFS   Partition   1907 GB  Healthy


Rich (BB code):
Partition 3 is now the selected partition.

Partition 3
Type    : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Hidden  : No
Required: No
Attrib  : 0X8000000000000000
Offset in Bytes: 332398592

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 0                      Unkno  Partition   1758 GB  Healthy


Rich (BB code):
Partition 5 is now the selected partition.

Partition 5
Type    : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Hidden  : No
Required: No
Attrib  : 0X8000000000000000
Offset in Bytes: 1889529757696

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 1     C                NTFS   Partition    127 GB  Healthy    Boot

Rich (BB code):
    Windows RE status:         Enabled
    Windows RE location:       \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE
    Boot Configuration Data (BCD) identifier: b7493200-d1a6-11ec-aa38-af37a03cf0da


Rich (BB code):
Name    AMD Radeon(TM) Graphics
PNP Device ID    PCI\VEN_1002&DEV_1638&SUBSYS_0A6E1028&REV_C6\4&20C24D55&0&0041
Adapter Type    AMD Radeon Graphics Processor (0x1638), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon(TM) Graphics
Adapter RAM    512.00 MB (536,870,912 bytes)
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\amdxc64.dll
Driver Version    30.0.13014.7002
INF File    oem18.inf (ati2mtag_Cezanne section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0373535.INF_AMD64_208F42EB6A6BDD6E\B373532\AMDKMDAG.SYS (30.0.13014.7002, 76.74 MB (80,472,960 bytes), 2021-11-17 4:20 PM)
 
Name    NVIDIA GeForce RTX 3050 Laptop GPU
PNP Device ID    PCI\VEN_10DE&DEV_25A2&SUBSYS_0A6E1028&REV_A1\4&C337064&0&0009
Adapter Type    NVIDIA GeForce RTX 3050 Laptop GPU, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3050 Laptop GPU
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_43100dd3f0c99703\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_43100dd3f0c99703\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_43100dd3f0c99703\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_43100dd3f0c99703\nvldumdx.dll
Driver Version    30.0.14.7212
INF File    oem35.inf (Section264 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDMI.INF_AMD64_43100DD3F0C99703\NVLDDMKM.SYS (30.0.14.7212, 35.72 MB (37,458,552 bytes), 2022-05-11 9:20 PM)




The 1758 GB (Windows 10 pro) (DELL-G15-5515)

Rich (BB code):
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     C                NTFS   Partition   1758 GB  Healthy    Boot
  Volume 1                      NTFS   Partition    127 GB  Healthy       
  Volume 2         ESP          FAT32  Partition    300 MB  Healthy    System


Rich (BB code):
    Windows RE status:         Disabled
    Windows RE location:   
    Boot Configuration Data (BCD) identifier: 00000000-0000-0000-0000-000000000000


Code:
Name    AMD Radeon(TM) Graphics
PNP Device ID    PCI\VEN_1002&DEV_1638&SUBSYS_0A6E1028&REV_C6\4&20C24D55&0&0041
Adapter Type    AMD Radeon Graphics Processor (0x1638), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon(TM) Graphics
Adapter RAM    512.00 MB (536,870,912 bytes)
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373535.inf_amd64_208f42eb6a6bdd6e\B373532\amdxc64.dll
Driver Version    30.0.13014.7002
INF File    oem2.inf (ati2mtag_Cezanne section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0373535.INF_AMD64_208F42EB6A6BDD6E\B373532\AMDKMDAG.SYS (30.0.13014.7002, 76.74 MB (80,472,960 bytes), 2021-11-18 5:20 AM)
 
Name    NVIDIA GeForce RTX 3050 Laptop GPU
PNP Device ID    PCI\VEN_10DE&DEV_25A2&SUBSYS_0A6E1028&REV_A1\4&C337064&0&0009
Adapter Type    NVIDIA GeForce RTX 3050 Laptop GPU, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3050 Laptop GPU
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_389f87091e77d132\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_389f87091e77d132\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_389f87091e77d132\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_389f87091e77d132\nvldumdx.dll
Driver Version    30.0.15.1295
INF File    oem51.inf (Section336 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDMI.INF_AMD64_389F87091E77D132\NVLDDMKM.SYS (30.0.15.1295, 40.37 MB (42,326,096 bytes), 2022-05-24 11:27 PM)
I appreciate all of your suggestions, I don’t really have much time to troubleshoot anymore, so I’ve made the decision to fully wipe out the drive and reinstall windows 11 from a fresh iso, and then I’ll go to the dell website and install all required drivers without any dell bloatware and see if it still has the issue.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5515
    CPU
    AMD Ryzen 5 5600H
    Motherboard
    Dell
    Memory
    16GB DDR4 3200MHZ
    Graphics Card(s)
    AMD Radeon Integrated/Nvidia Geforce RTX 3050 Laptop
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Integrated laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    2x TeamGroup MP33 2TB Nvme SSD's

zbook

Well-known member
Power User
VIP
Local time
6:39 AM
Posts
1,236
OS
Windows 10
If you want to dual boot see this tutorial:



Once you've set up the disk drive to your preferences consider creating free backup images:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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