Issues waking from hibernation


STRESSED

Active member
Local time
11:54 PM
Posts
36
OS
Windows 11 23H2 (OS Build 22631.3296)
I'm on Win11 23H2. My PC started intermittently failing to wake properly from hibernation. When this happens, the monitor doesn't power on and the system doesn't respond to the keyboard or mouse, but the drive activity light on the case implies that Windows has been resumed. It seems that networking also isn't functional, since the app I normally use to control my PC also doesn't work. My only option is to force a restart by first holding the power button to force the system to power off.

Here's what I've tried and which so far has not worked:

- Updated graphics drivers to latest
- Uninstalled NVIDIA USB-C driver
- "dism.exe /online /Cleanup-Image /RestoreHealth" and "sfc /scannow"
- Reverting from SteelSeries keyboard driver to default MS driver
- Updated BIOS
- Switched from "AMD Ryzen High Performance" power plan to a native Windows power plan
- "powercfg /sleepstudy" (shows nothing helpful)
- Disabled third-party drivers/services that could even remotely be a likely culprit
- Checked event logs (nothing stands out)

The only idea I have left is to uninstall the AMD chipset drivers I installed a day or three prior to the onset of this issue. If that doesn't work, I will be pretty much out of ideas.

I really don't want to do a repair install just to find out it didn't help. But what else can I do, and still use hibernation? Yeah, I'm sort of asking in advance because I'm not particularly optimistic about the AMD chipset driver removal.
 
Windows Build/Version
23H2

My Computer

System One

  • OS
    Windows 11 23H2 (OS Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Maingear Vybe
    CPU
    AMD Ryzen 5 3600X
    Motherboard
    Gigabyte X570 Gaming X
    Memory
    HyperX Predator RGB DDR4 3200MHz (32 GB total)
    Graphics Card(s)
    NVIDIA GeForce RTX 2070 Super
    Sound Card
    RealTek ALC887 (Onboard)
    Hard Drives
    Seagate FireCuda 520 SSD/NVMe (1 TB)
    PSU
    EVGA 750W SuperNOVA B2 80+ BRONZE
    Cooling
    Maingear Epic 240
    Keyboard
    SteelSeries Apex 3 TKL
    Mouse
    Razer Viper 8KHz
    Internet Speed
    1 Gbps
    Browser
    Brave
    Antivirus
    Microsoft Defender
    Other Info
    No third-party security software
I know this is going to sound silly, but in all these years Microsoft never actually perfected the hibernation function. The biggest problem is compatibility with the myriad possible hardware / software variations out there. They have to make at as universally compatible as possible (just as they do with their WHQL driver releases).

Personally, I always recommend against using hibernation. Other alternatives include setting the display & hd to power down after a defined period of inactivity (my personal favorite during usage hours), sleep (which sometimes has its own issues for the same reasons as stated above), or simply shutting down (which I do for all of my systems at the end of every day). I recognize none of this helps with your specific problem, but perhaps you might want to consider one of the other alternatives.
 
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My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
I've been using hibernation for years without issue on Win10. The issues didn't start until after I updated to Win11 recently.

There are a number of reasons I use hibernation rather than the other options. But yeah, I don't think Microsoft has perfected literally anything at this point.
 

My Computer

System One

  • OS
    Windows 11 23H2 (OS Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Maingear Vybe
    CPU
    AMD Ryzen 5 3600X
    Motherboard
    Gigabyte X570 Gaming X
    Memory
    HyperX Predator RGB DDR4 3200MHz (32 GB total)
    Graphics Card(s)
    NVIDIA GeForce RTX 2070 Super
    Sound Card
    RealTek ALC887 (Onboard)
    Hard Drives
    Seagate FireCuda 520 SSD/NVMe (1 TB)
    PSU
    EVGA 750W SuperNOVA B2 80+ BRONZE
    Cooling
    Maingear Epic 240
    Keyboard
    SteelSeries Apex 3 TKL
    Mouse
    Razer Viper 8KHz
    Internet Speed
    1 Gbps
    Browser
    Brave
    Antivirus
    Microsoft Defender
    Other Info
    No third-party security software
Tried to uninstall the AMD chipset drivers... All four failed to uninstall. Booted into safe mode, same thing. The "logs" are about as useful as asking my cat for advice would be.

What a joke. The absolute lack of quality is enraging. Seriously, AMD, you can't figure out how to use Windows APIs or a command line tool to restore your drivers with Windows versions, then delete a few things? That's a bridge too far? A child could write a batch file that uninstalled the chipset drivers using basic tools like pnputil.exe.

Aaaaanyway, I manually rolled back the drivers on the "AMD PSP 11.0 Device", the "AMD GPIO Controller", the three instances of "AMD PCI", and "AMD SMBus". Just in case anyone out there was waiting with bated breath to see how things were developing, LOL.
 
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My Computer

System One

  • OS
    Windows 11 23H2 (OS Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Maingear Vybe
    CPU
    AMD Ryzen 5 3600X
    Motherboard
    Gigabyte X570 Gaming X
    Memory
    HyperX Predator RGB DDR4 3200MHz (32 GB total)
    Graphics Card(s)
    NVIDIA GeForce RTX 2070 Super
    Sound Card
    RealTek ALC887 (Onboard)
    Hard Drives
    Seagate FireCuda 520 SSD/NVMe (1 TB)
    PSU
    EVGA 750W SuperNOVA B2 80+ BRONZE
    Cooling
    Maingear Epic 240
    Keyboard
    SteelSeries Apex 3 TKL
    Mouse
    Razer Viper 8KHz
    Internet Speed
    1 Gbps
    Browser
    Brave
    Antivirus
    Microsoft Defender
    Other Info
    No third-party security software
One thing I find interesting and yet quite annoying is that each of the drivers reverted to the exact same file I had installed prior to making the mistake of installing the AMD drivers, except for the GPIO driver. That one reverted to a file dated two years older, and having a different size.

So, just be aware: Rolling back to the previous driver doesn't necessarily mean what it says on the tin.
 

My Computer

System One

  • OS
    Windows 11 23H2 (OS Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Maingear Vybe
    CPU
    AMD Ryzen 5 3600X
    Motherboard
    Gigabyte X570 Gaming X
    Memory
    HyperX Predator RGB DDR4 3200MHz (32 GB total)
    Graphics Card(s)
    NVIDIA GeForce RTX 2070 Super
    Sound Card
    RealTek ALC887 (Onboard)
    Hard Drives
    Seagate FireCuda 520 SSD/NVMe (1 TB)
    PSU
    EVGA 750W SuperNOVA B2 80+ BRONZE
    Cooling
    Maingear Epic 240
    Keyboard
    SteelSeries Apex 3 TKL
    Mouse
    Razer Viper 8KHz
    Internet Speed
    1 Gbps
    Browser
    Brave
    Antivirus
    Microsoft Defender
    Other Info
    No third-party security software
All for naught. The issues with hibernation persist. I guess I will simply stop using it.

Good stuff. Good, good stuff.
 

My Computer

System One

  • OS
    Windows 11 23H2 (OS Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Maingear Vybe
    CPU
    AMD Ryzen 5 3600X
    Motherboard
    Gigabyte X570 Gaming X
    Memory
    HyperX Predator RGB DDR4 3200MHz (32 GB total)
    Graphics Card(s)
    NVIDIA GeForce RTX 2070 Super
    Sound Card
    RealTek ALC887 (Onboard)
    Hard Drives
    Seagate FireCuda 520 SSD/NVMe (1 TB)
    PSU
    EVGA 750W SuperNOVA B2 80+ BRONZE
    Cooling
    Maingear Epic 240
    Keyboard
    SteelSeries Apex 3 TKL
    Mouse
    Razer Viper 8KHz
    Internet Speed
    1 Gbps
    Browser
    Brave
    Antivirus
    Microsoft Defender
    Other Info
    No third-party security software
I'm not a hibernation user either. I'll stick to what's 99% tried and true and works for me which is old S3 sleep.
It is for this very reason I stay away from any modern standby device. There are just too many unexplainable issues associated with it for my liking.

Dell put together a really good cohesive guide to troubleshoot sleep/hibernate/wake issues.. You've done some of it already. See if anything else might help you.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Nah, scratch that, I'm not giving up yet. I have more things to try. And I keep posting here just in hopes that I give other people troubleshooting ideas. My intent is NOT that anyone cares about my drama in particular. So here's what's on deck:

- Use DDU to remove the NVIDIA display drivers, then reinstall the latest anew.

- Uninstall the old Realtek audio drivers, and install the latest.

- Uninstall the Realtek ethernet driver, and install the regular version of the same one, rather than the one marked "Not Support Power Saving" which is what I have now. (I had assumed that "Not Support Power Saving" only referred to Ethernet behavior and wouldn't have any impact on hibernation, but who knows?)
 

My Computer

System One

  • OS
    Windows 11 23H2 (OS Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Maingear Vybe
    CPU
    AMD Ryzen 5 3600X
    Motherboard
    Gigabyte X570 Gaming X
    Memory
    HyperX Predator RGB DDR4 3200MHz (32 GB total)
    Graphics Card(s)
    NVIDIA GeForce RTX 2070 Super
    Sound Card
    RealTek ALC887 (Onboard)
    Hard Drives
    Seagate FireCuda 520 SSD/NVMe (1 TB)
    PSU
    EVGA 750W SuperNOVA B2 80+ BRONZE
    Cooling
    Maingear Epic 240
    Keyboard
    SteelSeries Apex 3 TKL
    Mouse
    Razer Viper 8KHz
    Internet Speed
    1 Gbps
    Browser
    Brave
    Antivirus
    Microsoft Defender
    Other Info
    No third-party security software
I also sometimes see problems after I've slept or hibernated my computers several times during the day.
I try to avoid this by rebooting once a day.


Best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447

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