HP All-in-One 24-df1370: Waking from SLEEP Issues

1. Control Panel. Select Power Options.
2. Select Choose what the power buttons do.
3. Click Change settings that are currently unavailable.
4. UnCheck fast startup

glasskuter said:

Make sure you are running the latest bios version from the OEM.

Try these suggestions one at a time, testing sleep/wake after each one.
Go to control panel>power options>make sure balanced (or recommended) power plan is selected. To the right of the plan, select "change plan settings.
In the next screen select "restore default settings for this plan" Save changes and restart. Manually put computer to sleep and try to wake it.

Turn off fast startup.

1. Control Panel. Select Power Options.
2. Select Choose what the power buttons do.
3. Click Change settings that are currently unavailable.
4. UnCheck fast startup

All-in-ones use laptop components so there is a chance the PC is set up to use modern standby rather than S3 sleep. There is also a good chance you can disable modern standby and revert to S3 sleep which we have used for years. Could you please open a command prompt as administrator and type
powercfg -a
Post a screenshot of it so I can see what power options are available on your machine...

Click to expand...

zbook said:

Many of the Windows troubleshooters have been retired.


See if these troubleshooters run: administrative command prompt > post images or share links

a) msdt.exe -id PowerDiagnostic

b) msdt.exe -id DeviceDiagnostic

c) msdt.exe -id KeyboardDiagnostic





If the earlier thread steps and troubleshooters fail to fix the sleep / wake problems then run: > post share links



a) V2

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

b) powercfg_info

https://www.tenforums.com/attachments/bsod-crashes-debugging/323271d1616018273-batch-files-use-bsod-debugging-get_powercfg_info.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Click to expand...

jessewilliams56 said:

Yes, I will do that here shortly. I am pretty sure it's the latest BIOS from HP. I have hibernate disabled, as I don't use it.

Click to expand...

glasskuter said:

Make sure you are running the latest bios version from the OEM.

Try these suggestions one at a time, testing sleep/wake after each one.
Go to control panel>power options>make sure balanced (or recommended) power plan is selected. To the right of the plan, select "change plan settings.
In the next screen select "restore default settings for this plan" Save changes and restart. Manually put computer to sleep and try to wake it.

Turn off fast startup.

1. Control Panel. Select Power Options.
2. Select Choose what the power buttons do.
3. Click Change settings that are currently unavailable.
4. UnCheck fast startup

All-in-ones use laptop components so there is a chance the PC is set up to use modern standby rather than S3 sleep. There is also a good chance you can disable modern standby and revert to S3 sleep which we have used for years. Could you please open a command prompt as administrator and type
powercfg -a
Post a screenshot of it so I can see what power options are available on your machine...

Click to expand...

zbook said:

Many of the Windows troubleshooters have been retired.


See if these troubleshooters run: administrative command prompt > post images or share links

a) msdt.exe -id PowerDiagnostic

b) msdt.exe -id DeviceDiagnostic

c) msdt.exe -id KeyboardDiagnostic





If the earlier thread steps and troubleshooters fail to fix the sleep / wake problems then run: > post share links



a) V2

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

b) powercfg_info

https://www.tenforums.com/attachments/bsod-crashes-debugging/323271d1616018273-batch-files-use-bsod-debugging-get_powercfg_info.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Click to expand...

jessewilliams56 said:

@zbook

Click to expand...

glasskuter said:

Yes, you ARE using modern standby but S3 sleep is available to be enabled. And you do have hibernate enabled.
To disable hibernate open command prompt as administrator and type powercfg.exe /hibernate off

To disable SO modern Standby which will enable S3 sleep

Disable Modern Standby in Windows 10 and Windows 11

This tutorial will show you how to disable Modern Standby (S0 Low Power Idle) to enable S3 support on a Windows 10 and Windows 11 device. In Windows 10 and Windows 11, there are two power models for PCs: S3 and Modern Standby (S0 Low Power Idle). The S3 power model is an older standard and is...

www.elevenforum.com

Then run another powercfg -a and post another screenshot.

Click to expand...

glasskuter said:

Yes, you ARE using modern standby but S3 sleep is available to be enabled. And you do have hibernate enabled.
To disable hibernate open command prompt as administrator and type powercfg.exe /hibernate off

To disable SO modern Standby which will enable S3 sleep

Disable Modern Standby in Windows 10 and Windows 11

This tutorial will show you how to disable Modern Standby (S0 Low Power Idle) to enable S3 support on a Windows 10 and Windows 11 device. In Windows 10 and Windows 11, there are two power models for PCs: S3 and Modern Standby (S0 Low Power Idle). The S3 power model is an older standard and is...

www.elevenforum.com

Then run another powercfg -a and post another screenshot.

Click to expand...

jessewilliams56 said:

so I disabled modern standby and hibernate.

Click to expand...

Disable Modern Standby in Windows 10 and Windows 11

This tutorial will show you how to disable Modern Standby (S0 Low Power Idle) to enable S3 support on a Windows 10 and Windows 11 device. In Windows 10 and Windows 11, there are two power models for PCs: S3 and Modern Standby (S0 Low Power Idle). The S3 power model is an older standard and is...

www.elevenforum.com

zbook said:

Today is 12/08 > just turned 12/09

There were many BSODs.

On 12/06 and 12/03 there were collected minidump files.


1) Please reinstall:

https://support.hp.com/us-en/drivers/swdetails/hp-all-in-one-pc-24-df1000i/model/2100381699/swItemId/cp-308352-1?sku=1J7Q7AA

2) List the AV software in use


3) Perform Windows updates


4) Create a new restore point

Code:

Event[11788]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2024-12-06T00:22:10.8490000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Jesse-Desktop
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffc7849d8c5050, 0xffffb20f6166ef90, 0xffffc7849dacca20). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 9949f02c-ff8b-40ea-9d6d-22879c4c0cfe.

Code:

Event[13106]
  Log Name: System
  Source: volmgr
  Date: 2024-12-08T17:36:05.4680000Z
  Event ID: 161
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Jesse-Desktop
  Description:
Dump file creation failed due to error during dump creation. BugCheckProgress was: 0x00020005

Code:

Manufacturer    Intel Corporation
Status    Unknown
PNP Device ID    PCI\VEN_8086&DEV_09AB&SUBSYS_87F3103C&REV_00\3&11583659&2&B8
  
Name    Microsoft Storage Spaces Controller
Manufacturer    Microsoft
Status    OK
PNP Device ID    ROOT\SPACEPORT\0000
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\SPACEPORT.SYS (10.0.26100.2454, 977.41 KB (1,000,864 bytes), 11/21/2024 11:05 PM)
  
Name    Intel RST VMD Controller 9A0B
Manufacturer    Intel Corporation
Status    OK
PNP Device ID    PCI\VEN_8086&DEV_9A0B&SUBSYS_00008086&REV_00\3&11583659&2&70
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\IASTORVD.SYS (18.7.6.1010, 1.48 MB (1,548,488 bytes), 10/27/2022 11:13 AM)

Code:

iaStorVD.sys Mon Sep 19 09:43:03 2022 (63287FF7)

Code:

The following sleep states are available on this system:
    Standby (S0 Low Power Idle) Network Connected
    Hibernate

The following sleep states are not available on this system:
    Standby (S1)
    The system firmware does not support this standby state.
    This standby state is disabled when S0 low power idle is supported.

    Standby (S2)
    The system firmware does not support this standby state.
    This standby state is disabled when S0 low power idle is supported.

    Standby (S3)
    This standby state is disabled when S0 low power idle is supported.

    Hybrid Sleep
    Standby (S3) is not available.
    The hypervisor does not support this standby state.

    Fast Startup
    This action is disabled in the current system policy.

Code:

Enter Reason        Transition To Sleep
Exit Reason        Input Keyboard

Click to expand...