Java SE Runtime Environment installation error 1603

patrik025 · Apr 23, 2024

Hello, I want to install Java SE Runtime Environment 8u411 on my Windows 11.

I had an older version (8u401), so I uninstalled it and tried to update it using the Java installer (.exe) file, but I got error 1603 at every installation attempt of the Java SE RE 8u411 64-bit version. I can't install Java since yesterday and it's very annoying because I have many apps which need support of Java SE RE (Not JDK, but Java SE RE).

I tried every traditional step to fix the 1603 error, but none of these methods worked:

Uninstalling Java using Revo Uninstaller (Didn't work)
Trying to change the path of the JAVA_HOME variable (Didn't work)
Trying to change installation path before installation of Java (Didn't work)
Trying to install Java in safe mode (Didn't work)
Trying to use an offline installer (Didn't work)
Trying to disable & enable CPU virtualisation (Didn't work)
Run the "sfc /scannow" command (Didn't work)
Removing Symbolic links in C:\Programdata\Oracle\Java\javapath (Didn't work)
Completely removing any traces or files of Java SE RE (Didn't work)
Disabling my Avira real-time protection (Didn't work)
Trying to install an older version of Java SE RE (Didn't work)
Changing TEMP & TMP back to %localappdata%\Temp (Didn't work)
Trying to run the Java Uninstall tool (It's completely useless since it didn't detect any Java installation)

Can you please help me if any of these steps don't work? Thank you

x BlueRobot · Apr 23, 2024

Have you removed everything from the old installation directory? I should imagine that the installer does write to a log somewhere if it fails, have you checked the Windows Event Log?

From command prompt, this should export the application event logs:

Code:

wevtutil epl Application %userprofile%\Desktop\Application.evtx

patrik025 · Apr 23, 2024

x BlueRobot said:
Have you removed everything from the old installation directory? I should imagine that the installer does write to a log somewhere if it fails, have you checked the Windows Event Log?

From command prompt, this should export the application event logs:

Code:

wevtutil epl Application %userprofile%\Desktop\Application.evtx

Okay, I'm attaching an error log screenshot from Event Viewer:

x BlueRobot · Apr 23, 2024

Have you tried deleting the entire C:\Program Files\Java\jre-1.8\ directory? Have you checked you're able to start the msiserver service?

It might be useful to get a ProcMon trace while you try and install the JRE:

Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try installing the JRE just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square icon on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file. Examples of services to upload to are Dropbox or OneDrive or WeTransfer.

patrik025 · Apr 23, 2024

x BlueRobot said:
Have you tried deleting the entire C:\Program Files\Java\jre-1.8\ directory? Have you checked you're able to start the msiserver service?

It might be useful to get a ProcMon trace while you try and install the JRE:

Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try installing the JRE just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square icon on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file. Examples of services to upload to are Dropbox or OneDrive or WeTransfer.

Okay, here is a link to the log file from Process Monitor:

https://www.mediafire.com/file/axc01eew7i2kwld/Logfile.PML/file

And tell me please if that file shows up because I forgot to put it into the 7z archive.

x BlueRobot · Apr 23, 2024

There isn't much in that log, however, I did notice that the JRE installer was querying for the existence of a root certificate which should probably exist on your machine:

Code:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SystemCertificates\AuthRoot\Certificates\A8985D3A65E5E5C4B2D7D66D40C6DD2FB19C5436

There was two logs which it was writing to as well: T:\Temp\jusched.log and T:\Temp\MSId0e45.LOG it might be worthwhile having a look at those logs and checking if they provide more detailed information about the error.

Did you try any of my suggestions from earlier?

patrik025 · Apr 23, 2024

x BlueRobot said:
There isn't much in that log, however, I did notice that the JRE installer was querying for the existence of a root certificate which should probably exist on your machine:

Code:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SystemCertificates\AuthRoot\Certificates\A8985D3A65E5E5C4B2D7D66D40C6DD2FB19C5436

There was two logs which it was writing to as well: T:\Temp\jusched.log and T:\Temp\MSId0e45.LOG it might be worthwhile having a look at those logs and checking if they provide more detailed information about the error.

Did you try any of my suggestions from earlier?

Yes, I did all the steps you wrote to me. I deleted everything from the old installation directory (C:\Program Files\Java\jre-8). I will also read the two log files you mentioned.

EDIT 1: And can this problem be caused since I installed the Beta version of Windows 11 one week ago? Because I never had similar issues on my older Release Preview builds.

EDIT 2: Yes, the certificate (A8985D3A65E5E5C4B2D7D66D40C6DD2FB19C5436) exists in my registry.

EDIT 3: Here is a link to two log files you mentioned: https://www.mediafire.com/file/80tksg3q8g5l04p/Java_installer_logs.7z/file

Hopachi · Apr 23, 2024

Weird issue.
Any chance it might be an issue with the downloaded installer?
edit: is see it happened from an update.

See checksum of your installer:

https://www.oracle.com/a/tech/docs/8u411checksum.html

Re-download the installer and try to install from scratch after previous uninstall.

x BlueRobot · Apr 23, 2024

The jusched.log seems to be most useful since it seems to be related to Java Update Scheduler.

Code:

[2024/04/23 14:00:26.092, MSIE7F.tmp (PID: 5676, TID: 15736), uninstaller.cpp:109 (WinMain)]
    ERROR: Exception with message '' caught
[2024/04/23 14:00:29.780, jre-8u411-windows-x64.exe (PID: 2176, TID: 16832), WrapperOffline.cpp:37 (ExecCommand)]
    ERROR: Exception with message 'MsiUtils.cpp(399) at msi::ActionStatus::throwIt(): MsiInstallProduct(C:\Users\Admin\AppData\LocalLow\Oracle\Java\jre1.8.0_411_x64\jre1.8.0_41164.msi, ) failed. MSI error [1603]()' caught
[2024/04/23 14:00:29.780, jre-8u411-windows-x64.exe (PID: 2176, TID: 9368), BrowserWindow.cpp:225 (ui::BrowserWindow::scale2systemDPI)]

Code:

[2024/04/23 13:54:29.494, jre-8u411-windows-x64.exe (PID: 2176, TID: 16832), wrapper.cpp:151 (WinMain)]
    TRACE: No Old JRE Version found
[2024/04/23 13:54:29.510, jre-8u411-windows-x64.exe (PID: 2176, TID: 16832), MsiUtils.cpp:331 (msi::`anonymous-namespace'::makeMessage)]
    ERROR: Exception with message 'Resources.cpp(65) at Resource::getPtr(): cannot find resource (name='#259', type='#6'). System error [1814](system error 1814 (The specified resource name cannot be found in the image file))' caught
[2024/04/23 13:54:29.510, jre-8u411-windows-x64.exe (PID: 2176, TID: 16832), AuMsi.cpp:80 (au::InstalledState::detect)]
    ERROR: Exception with message 'MsiUtils.cpp(290) at msi::Database::getProperty(): MsiViewFetch(C:\Windows\Installer\abefd0.msi, SELECT Value FROM Property WHERE Property = 'FullVersion') failed. MSI error [259]' caught

That MSI error 1603 seems to just be a generic installation error and I can't find to find anything about MSI error 259. It was complaining about the directory you deleted now though and there was some errors being logged around a registry value not existing but it didn't mention which error that was.

Edit: I looked at the log incorrectly there, but you can filter it down to only display registry keys which it couldn't find. I would make sure that the installer matches the checksum though.

Reference: MsiExec.exe and InstMsi.exe error messages (for developers) - Win32 apps

patrik025 · Apr 23, 2024

x BlueRobot said:
The jusched.log seems to be most useful since it seems to be related to Java Update Scheduler.

I tried to uninstall the Java Auto Updater component using Revo Uninstaller Pro, but the installation still doesn't work and it still shows error 1603.

EDIT: I also removed all registries related to Java SE RE & Java Auto Updater using Wise Registry Cleaner before another installation which also resulted with an error 1603.

patrik025 · Apr 23, 2024

It still doesn't work. I deleted every registry trace of Java SE RE, all files of Java SE RE, and the Java installer (jre-8u411-windows-x64.exe) and downloaded it again. It still showed error 1603 after Installation.

I will try to remove all Java-related variables using Rapid Environment Editor and try again, but I'll do it later because I don't have much time yet because I have other things to do.

x BlueRobot · Apr 23, 2024

Have you checked the System event log too? You can use the same command from earlier but replace it with System instead. Unfortunately, that error is very generic so it is difficult to work out why its failing to install.

Have you tried creating a VM of a general release build of Windows and then installing it there? It would help to rule out any configuration issues with your particular install.

patrik025 · Apr 23, 2024

x BlueRobot said:
Have you checked the System event log too? You can use the same command from earlier but replace it with System instead. Unfortunately, that error is very generic so it is difficult to work out why its failing to install.

Have you tried creating a VM of a general release build of Windows and then installing it there? It would help to rule out any configuration issues with your particular install.

The Java installer didn't generate a system log. I tried to install Java on a Virtual machine software (in this case Windows Sandbox) and it worked perfectly, but unfortunately, it still didn't work on my OS.

I guess I disabled some services 1 week ago, so that may be the problem, but I don't know which service it is, because all disabled services are third-party and the Java installer is dependent on none of them.

Can this be a problem even if the service isn't disabled? (e.g. if it's on "manual" mode and it should be on "automatic".) Or is Java Update Scheduler dependent on certain services?

x BlueRobot · Apr 23, 2024

I'm not sure because I haven't used JRE in years but it does seem that there something misconfigured on your system which is causing the installer to fail.

Have you checked that the msiserver service is able to start? That's the only service which it might use.

patrik025 · Apr 23, 2024

x BlueRobot said:
I'm not sure because I haven't used JRE in years but it does seem that there something misconfigured on your system which is causing the installer to fail.

Have you checked that the msiserver service is able to start? That's the only service which it might use.

Well, the msiserver service (Windows Installer) is working at all, but it's set to "Manual", but I can't set it to "Automatic", because the startup field is greyed-out. I'll try to change it to Automatic using Windows Terminal (command prompt) and try Java installation again.

EDIT: Setting the msiserver service to Automatic also didn't help. I can't write further today, because I must go to sleep, I'll continue solving this problem tomorrow.

x BlueRobot · Apr 24, 2024

You don't need to set it to automatic, it will be started up as and when required, if the service was able to be started with no problems then you can rule that out as the issue. Otherwise, my only suggestion would be to go through any changes you think you may have made just before this issue started and then revert them back.

patrik025 · Apr 25, 2024

x BlueRobot said:
You don't need to set it to automatic, it will be started up as and when required, if the service was able to be started with no problems then you can rule that out as the issue. Otherwise, my only suggestion would be to go through any changes you think you may have made just before this issue started and then revert them back.

I may have found the real reason for this problem.

My Windows 11 build is Beta 22635.3500, and a known issue is listed on the Windows Insider blog post.

Here's a description of that issue:
"We are investigating an issue where Internet Information Services (IIS) and Windows Communication Foundation (WCF) may not work after installing this update."

I believe this may be the issue causing Java installation error 1603, but I'll keep this post open until Microsoft makes a fix, and I will test it again, but that issue may last another few builds. But it's weird, that in Virtual Machine (Windows Sandbox) the Java installation worked as intended, but maybe clean installations (like VMs) aren't affected by this issue, because there aren't any third-party apps. But I've my Windows installation for about 7 months and I have installed many apps, so my installation is probably affected by this known issue.

Here is the reference: Announcing Windows 11 Insider Preview Build 22635.3500 (Beta Channel)

Do you agree with my theory?

x BlueRobot · Apr 25, 2024

No, IIS and WCF have nothing to do with your JRE installer issue. Were those VMs the same build number as your "real" machine? It might be worth checking if Oracle has a support forum or if there has been any reports of the same problem on SuperUser or StackOverflow.

patrik025 · Apr 25, 2024

x BlueRobot said:
No, IIS and WCF have nothing to do with your JRE installer issue. Were those VMs the same build number as your "real" machine? It might be worth checking if Oracle has a support forum or if there has been any reports of the same problem on SuperUser or StackOverflow.

Yes, the Windows Sandbox makes VMs with the same build number. If that known issue isn't related to Java installation error 1603, then I don't have any other ideas.

But I want to note, that I never had this issue since I started using computers in 2012. That issue must relate to my specific Windows 11 build.

I don't know what can cause this weird issue, so I'll try to ask on the Oracle support forum since Oracle owns Java, I can get better support for solving this problem.

But thank you for everything you advised me. You can close this post.