Just another issue with my Dell-It's ram this time.

glasskuter · Mar 29, 2022

Dru2 said:
it's best not to buy high speed RAM unless you know your board can support it

Yeah, I know. But in this case the specs say this PC supports the ram I bought.

Dru2 · Mar 29, 2022

glasskuter said:
Yeah, I know. But in this case the specs say this PC supports the ram I bought.

Well, yes and no. Yes, the RAM works. No, it won't reach those stated speeds. IE, you bought RAM rated at 2933Hz, but it will only do 2400MHz because the board doesn't support its higher speed. Here I could argue the RAM is not supported since you're not getting what you paid for

SlicEnDicE · Mar 30, 2022

Dru2 said:
Well, yes and no. Yes, the RAM works. No, it won't reach those stated speeds. IE, you bought RAM rated at 2933Hz, but it will only do 2400MHz because the board doesn't support its higher speed. Here I could argue the RAM is not supported since you're not getting what you paid for

This is not true. OP already tested the new RAM and it works at stated speeds. Only when all 4 slots are poulated does the freq. drop.

SlicEnDicE · Mar 30, 2022

@glasskuter so did you try putting old ram and new ones in every second slot?

Also try running with only 2 sticks where one is new and one is old and then report the results.

glasskuter · Mar 30, 2022

Porthos said:
I would remove the OEM ram and just test the new sticks where the old ram was.

Did that already. See first post.

glasskuter · Mar 30, 2022

SlicEnDicE said:
so did you try putting old ram and new ones in every second slot?

Also try running with only 2 sticks where one is new and one is old and then report the results.

Only 1 stick Crucial 1 stick Micron in slots 1&2=2933. Swapped with other stick of Micron and other stick of Crucial=2933
only 2 sticks Micron in slots 1&2=2933
only 2 sticks Crucial in slots 1&2=2933
Anytime other 2 sticks (whichever sticks they may be) are added to 3&4=2400

I had an open service request on this issue with Dell but they closed it with no explanation. I tried to open another service request and Dell won't even talk to me about it. Says it's not their problem. Guess I have no option but to live with it because I've already spent a mint over and above the original cost.

The history of this system is bleak. About a month after I got it , it overheated when I tried to use Photoshop. I found it to be the inadequate pancake cooler so I contacted Dell. Their answer-disable hyperthreading to cool it down...and they really considered that a solution. Having to take it in my own hands, I bought a complete Noctua setup which fixed that but the Dell mobo began throwing fan errors so I had to then buy a premium cooler and larger case fan from Dell. It fixed the cooling but is no where near as good as the Noctua setup was. Noctua dropped temps 15 more degrees than the Dell setup but the mobo just won't accept the Noctua.

2 months (and 3 bios updates later)the PC started throwing kernel power errors and would not sleep so Dell's solution was to use hibernate rather than look into the problem of sleep. 3 days later they issued another new bios and no more kernel power errors.

And now, a month later, the ram issue. All this has happened over the last 6 months. Hundreds of hours spent troubleshooting and dealing with Dell's foreign support, being passed from one dumbass to another in a vicious circle, the single worse experience I have ever had dealing with anyone.
Thanks for everyone's input.

CornishRattler · Mar 30, 2022

glasskuter said:
The history of this system is bleak. About a month after I got it , it overheated when I tried to use Photoshop. I found it to be the inadequate pancake cooler so I contacted Dell. Their answer-disable hyperthreading to cool it down...and they really considered that a solution. Having to take it in my own hands, I bought a complete Noctua setup which fixed that but the Dell mobo began throwing fan errors so I had to then buy a premium cooler and larger case fan from Dell. It fixed the cooling but is no where near as good as the Noctua setup was. Noctua dropped temps 15 more degrees than the Dell setup but the mobo just won't accept the Noctua.

2 months (and 3 bios updates later)the PC started throwing kernel power errors and would not sleep so Dell's solution was to use hibernate rather than look into the problem of sleep. 3 days later they issued another new bios and no more kernel power errors.

And now, a month later, the ram issue. All this has happened over the last 6 months. Hundreds of hours spent troubleshooting and dealing with Dell's foreign support, being passed from one dumbass to another in a vicious circle, the single worse experience I have ever had dealing with anyone.
Thanks for everyone's input.

If it's still under 12 months old, send it back. You don't have to "live with it"

glasskuter · Mar 30, 2022

CornishRattler said:
f it's still under 12 months old, send it back

They would only take it back in first month. :crys:

CornishRattler · Mar 30, 2022

glasskuter said:
They would only take it back in first month.

Was it new or refurbished?

glasskuter · Mar 30, 2022

New

CornishRattler said:
Was it new or refurbished?

CornishRattler · Mar 30, 2022

glasskuter said:
New

So does Dell US have a different warranty than anywhere else in the world?

glasskuter · Mar 30, 2022

CornishRattler said:
does Dell US have a different warranty

Don't know. That's just what I was told. Through all this I've managed to solve all the issues I've encountered except for the ram speed.

CornishRattler · Mar 30, 2022

standard Dell US warranty is 12 months

glasskuter · Mar 30, 2022

CornishRattler said:
warranty is 12 months

Sorry I misunderstood. The service warranty is 3 years on an Optiplex. What I meant was, I could return it for a refund only within the first 30 days. They did not consider the overheating their responsibility since I could disable hyperthreading to prevent it. That problem was due to poor engineering in that their engineers felt their premium cooling would be included with a i9-10900K but NOT with the i9-10900 which is what I have. I was out of the 30 day return window before I discovered it, so it was either buy the extra heatsink assembly or keep hyperthreading off which kind of defeats thepurpose of haveing an i9 system.

And now with this ram issue, their excuse is they are only responsible for the ram that originally came from Dell which does run at expected speed. in the slots Dell put them in. Even if I had been able to find exact matching Micron sticks, the guy told me they would still not be responsible unless I purchased the sticks from Dell. Arguing that Crucial is owned by Micron and uses Micron chips did no good. For every issue I have they have a loophole to not have any responsibility for it.

jvickers · Mar 30, 2022

Sorry to hear about your RAM problems. I wish I had a solution for you. I just wanted to say that your threads on the Optiplex are good indicators that the Optiplex might not be the best buy, especially with the RAM issue you're experiencing. I hope you can get it sorted out!

SlicEnDicE · Mar 30, 2022

Ok, I think you've done everything you can. I've heard from multiple sources that Dell customer service can be a pain. I think even Linus Tech Tips did a video on this (where Dell was one of many big brands), and the result was horrible.

Remind me to never buy any Dell devices.

Insufficient cooling is Dells issue, not the customers issue. Also the RAM issue is Dells issue. Ofc they are kinda right that the parts should be Dell QVL parts. They've marketed a device that should support whatever the CPU supports, so turning off features in order to keep the device stable is not a solution but a ripoff in my book.

I wish you had experienced all these issues within the 30day return window and then dumped the device on Dells porch for a full refund.

The-Hive · Mar 30, 2022

@jvickers I don't think that is an issue as my manual clearly states that the different seeds achievable with different slots in use

ShamrockRig · Mar 30, 2022

glasskuter said:
Sorry I misunderstood. The service warranty is 3 years on an Optiplex. What I meant was, I could return it for a refund only within the first 30 days. They did not consider the overheating their responsibility since I could disable hyperthreading to prevent it. That problem was due to poor engineering in that their engineers felt their premium cooling would be included with a i9-10900K but NOT with the i9-10900 which is what I have. I was out of the 30 day return window before I discovered it, so it was either buy the extra heatsink assembly or keep hyperthreading off which kind of defeats thepurpose of haveing an i9 system.

And now with this ram issue, their excuse is they are only responsible for the ram that originally came from Dell which does run at expected speed. in the slots Dell put them in. Even if I had been able to find exact matching Micron sticks, the guy told me they would still not be responsible unless I purchased the sticks from Dell. Arguing that Crucial is owned by Micron and uses Micron chips did no good. For every issue I have they have a loophole to not have any responsibility for it.

Thats a real shame man, My 10700k runs hot and its in a full case, the 10900 you have would have me freaking out all roads if the temps are that high, That sucks man, I'd have hoped a company as big as Dell woulda put on they're big boy pants and sorted it as opposed to telling you to turn off some features and deal with it. Thats like my car keeps steaming up no matter what i do, manufacturer - " Just take out you're windows" Sure, seems great. Honestly what goes through some companies heads at times.
Feel for you man, I hope something gets sorted asap that really sucks.

Not directly relatable i guess but some HT off does actually benefit performance in certain things, Albeit im a gamer so can only speak in that sense, Daily tasks and other things im not sure as i havent tested.

Yes i know its gaming and yes i know its a K model and yes i know you don't game. Just a food for thought video.

badrobot · Mar 30, 2022

Are you using the same memory profile on both sets of RAM?

Also try mixing the 2 in primary and secondary slots:
1-crucial
2-micron
3-crucial
4-micron

Dru2 · Mar 30, 2022

Dru2 said:
Well, yes and no. Yes, the RAM works. No, it won't reach those stated speeds. IE, you bought RAM rated at 2933Hz, but it will only do 2400MHz because the board doesn't support its higher speed. Here I could argue the RAM is not supported since you're not getting what you paid for

SlicEnDicE said:
This is not true. OP already tested the new RAM and it works at stated speeds. Only when all 4 slots are poulated does the freq. drop.

SlicEnDicE said:
Ok, I think you've done everything you can. I've heard from multiple sources that Dell customer service can be a pain. I think even Linus Tech Tips did a video on this (where Dell was one of many big brands), and the result was horrible.

Remind me to never buy any Dell devices.

Insufficient cooling is Dells issue, not the customers issue. Also the RAM issue is Dells issue. Ofc they are kinda right that the parts should be Dell QVL parts. They've marketed a device that should support whatever the CPU supports, so turning off features in order to keep the device stable is not a solution but a ripoff in my book.

I wish you had experienced all these issues within the 30day return window and then dumped the device on Dells porch for a full refund.

So much for being "not true". And yet, you couldn't prove me wrong.

Have a good day.