Just another issue with my Dell-It's ram this time.

SlicEnDicE · Mar 30, 2022

Dru2 said:
So much for being "not true". And yet, you couldn't prove me wrong.

Have a good day.

The Dell users manual states that the board supports 4x 8GB, 4x 16GB and 4x32GB RAM at 2933MHz. Not sure what more proof you need. Only thing that it also states that may be the issue is that all 4 RAM chips MUST be the exact same model or the performance may be degraded but all RAM will still be populated.

A stupid "rule" IMO.

:wink:

ShamrockRig · Mar 30, 2022

badrobot said:
Are you using the same memory profile on both sets of RAM?

Also try mixing the 2 in primary and secondary slots:
1-crucial
2-micron
3-crucial
4-micron

I thought this was the norm!
I have 2 sticks, First in slot 1 and second in slot 3. If i was gonna add more, Id add them into slot 2 and 4, Albeit i'd be the same ram and not different so it wouldn't matter there i guess but especially if they're different.

badrobot · Mar 30, 2022

Devlin1888 said:
I thought this was the norm!
I have 2 sticks, First in slot 1 and second in slot 3. If i was gonna add more, Id add them into slot 2 and 4, Albeit i'd be the same ram and not different so it wouldn't matter there i guess but especially if they're different.

Yeah, just saying to mix it up regardless of primary or secondary slots because the OP have 2 different sets of RAM but same specs

ShamrockRig · Mar 30, 2022

badrobot said:
Yeah, just saying to mix it up regardless of primary or secondary slots because the OP have 2 different sets of RAM but same specs

Yeah you're absolutely right man, I just thought that was already the norm for such a situation but apparently not lol

Dru2 · Mar 30, 2022

SlicEnDicE said:
The Dell users manual states that the board supports 4x 8GB, 4x 16GB and 4x32GB RAM at 2933MHz. Not sure what more proof you need. Only thing that it also states that may be the issue is that all 4 RAM chips MUST be the exact same model or the performance may be degraded but all RAM will still be populated.

A stupid "rule" IMO.

Then that means the RAM configuration is NOT supported. If it was it would work

Supported to me means my 32gig Corsair kit (4 x 8gig modules) runs @ it's stated 3600MHz... Which it does

At any rate, this isn't about proving anything, I was just addressing the issue the OP had.

Wynona · Mar 30, 2022

glasskuter said:
Sorry I misunderstood. The service warranty is 3 years on an Optiplex. What I meant was, I could return it for a refund only within the first 30 days. They did not consider the overheating their responsibility since I could disable hyperthreading to prevent it. That problem was due to poor engineering in that their engineers felt their premium cooling would be included with a i9-10900K but NOT with the i9-10900 which is what I have. I was out of the 30 day return window before I discovered it, so it was either buy the extra heatsink assembly or keep hyperthreading off which kind of defeats thepurpose of haveing an i9 system.

And now with this ram issue, their excuse is they are only responsible for the ram that originally came from Dell which does run at expected speed. in the slots Dell put them in. Even if I had been able to find exact matching Micron sticks, the guy told me they would still not be responsible unless I purchased the sticks from Dell. Arguing that Crucial is owned by Micron and uses Micron chips did no good. For every issue I have they have a loophole to not have any responsibility for it.

And one more reason to never buy Dell anything! Grrrrrrrrrrr Thankfully I've never been tempted to buy a Dell.

SlicEnDicE · Mar 30, 2022

Seems Dell is similar to HP...very picky with RAM. I will avoid both brands knowing this. Thank goodness I'm a Lenovo/ThinkPad user...anything you plug in will work with best possible configuration.

ShamrockRig · Mar 30, 2022

Wynona said:
And one more reason to never buy Dell anything! Grrrrrrrrrrr Thankfully I've never been tempted to buy a Dell.

Pretty much why i dont buy ANY prebuilt anything xD
Although im sure there a lot of good ones out there that don't have issues etc i know.
I like to deal with the manufacturer of my components directly as opposed to going through a third party put it all together company, Dell etc. Again not that they don't make good stuff, Just adds an extra guy in the middle for nothing( Me personally i know there are pro's to prebuilts and majority use them) Just not for me

glasskuter · Mar 30, 2022

SlicEnDicE said:
I wish you had experienced all these issues within the 30day return window

You and me both. I know it won't do a bit of good but I'm going to write letters to everyone I know.

Devlin1888 said:
I hope something gets sorted asap

The heat problem has been sorted out ...by me and on my dime. As has been pointed out, for normal use it flies even when it's not hyperthreading and even though the ram will not reach expected speed. The whole point of the matter is it's a matter of principle. A consumer should not have to work out their own issues with a brand new product. A product should perform as advertised and big companies should not give their customers the run-around and use loopholes to keep from making it right. I'm so pi$$ed off at myself because I've recommended Dell to everyone I know for the past 20 years. Live and learn.

ShamrockRig · Mar 30, 2022

glasskuter said:
You and me both. I know it won't do a bit of good but I'm going to write letters to everyone I know.

The heat problem has been sorted out ...by me and on my dime. As has been pointed out, for normal use it flies even when it's not hyperthreading and even though the ram will not reach expected speed. The whole point of the matter is it's a matter of principle. A consumer should not have to work out their own issues with a brand new product. A product should perform as advertised and big companies should not give their customers the run-around and use loopholes to keep from making it right. I'm so pi$$ed off at myself because I've recommended Dell to everyone I know for the past 20 years. Live and learn.

Yeah for sure, The principle is the main thing other than the fact its cost you you're own money and time to fix they're issue. I've just always been a custom build and avoid the hassle with companies like dell etc but it isn't always the best solution depending on needs etc.

badrobot · Mar 30, 2022

SlicEnDicE said:
Seems Dell is similar to HP...very picky with RAM. I will avoid both brands knowing this. Thank goodness I'm a Lenovo/ThinkPad user...anything you plug in will work with best possible configuration.

My first PC was an HP, which, unlike Dell, is universally compatible with everything PC. I used that HP to learn to build a PC by disassembling it and putting it back together in a new case with upgraded components.

SlicEnDicE · Mar 30, 2022

badrobot said:
My first PC was an HP, which, unlike Dell, is universally compatible with everything PC. I used that HP to learn to build a PC by disassembling it and putting it back together in a new case with upgraded components.

Laptops from HP definitely does NOT work like that...Dang it is difficult to find proper RAM.

The-Hive · Mar 30, 2022

Myself, I like Dell/Alienware and generally buy them made to my specs so I don't have to do any upgrades. we do have my last laptop was an HP and I thought it quite poor in comparison

Porthos · Mar 30, 2022

The-Hive said:
generally buy them made to my specs so I don't have to do any upgrades.

The old days of buying an OEM with minimums and upgrading are basically over.
I advise clients to buy want they want from the beginning and not worry/rely on upgrading later except for drives.
Even Video card upgrades can be an issue because of non-standard cases and PSU's

bobkn · Mar 30, 2022

Free advice: if you're a PC enthusiast with compulsive tendencies (like me), don't buy an appliance PC. No matter how much money you save in the process.

FJRMarty · Mar 30, 2022

Well, glasskuter, you aren't the first Dell owner who scratches their head too often due to mysterious, cryptic, or just ignorant Dell responses to issues. When my sleeping 5510 tried to burn the house down Dell's solution was to simply turn off all Sleep and Hibernate modes.
Look on the bright side, you have 32GB of RAM now!!

Dru2 · Mar 30, 2022

Devlin1888 said:
Pretty much why i dont buy ANY prebuilt anything xD

Same here, just build what I want, although laptops are obviously the exception.

Stigg · Mar 30, 2022

Devlin1888 said:
Pretty much why i dont buy ANY prebuilt anything xD
Although im sure there a lot of good ones out there that don't have issues etc i know.
I like to deal with the manufacturer of my components directly as opposed to going through a third party put it all together company, Dell etc. Again not that they don't make good stuff, Just adds an extra guy in the middle for nothing( Me personally i know there are pro's to prebuilts and majority use them) Just not for me

I also like to choose my own components. I don't deal directly with manufacturers. I deal with component suppliers.

For people who don't like to assemble their own computers, they can still choose their own parts.
There are plenty of computer part suppliers (especially the bigger ones) that offer to assemble it for you at a small price if you purchase all the parts from them.

Even though I like to assemble them myself, there is a positive side to getting the parts supplier to assemble it for you. If you are unlucky enough to get a faulty part, then the supplier can easily swap the faulty part over, whereas you don't have additional stock on hand and have to deal with the supplier and convince them you have a faulty part. It's happened to me before.

Dru2 · Mar 30, 2022

Here's my RAM configuration... 4 dimm slots populated with 4 x 8gig stick for 32gig at 3600MHz (XMP enabled)...

Ghot · Mar 31, 2022

glasskuter said:
You and me both. I know it won't do a bit of good but I'm going to write letters to everyone I know.

The heat problem has been sorted out ...by me and on my dime. As has been pointed out, for normal use it flies even when it's not hyperthreading and even though the ram will not reach expected speed. The whole point of the matter is it's a matter of principle. A consumer should not have to work out their own issues with a brand new product. A product should perform as advertised and big companies should not give their customers the run-around and use loopholes to keep from making it right. I'm so pi$$ed off at myself because I've recommended Dell to everyone I know for the past 20 years. Live and learn.

Do this...

Return the Crucial RAM, and ask them for a 32GB set (2x16GB), at w/e speed you want... that's compatible with your computer.

When you get that RAM... just put it in slots 1+2... and ignore slots 3+4. :)

Save the Micron 16GB set for emergencies.