Solved KB5031455 won't install on either of my computers


@Miguelgrado

Indeed! Malwarebytes Premium was the culprit for at least some of us. Hopefully, the problem will be fixed by the time the preview update is released as an RTM update on Patch Tuesday.

Glad to hear it worked for you. Have a great day.

Regards,
Phil
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Version 23H2 (Build 22631.3527)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS8930 SE
    CPU
    Intel i7-9700K 4700 MHz
    Motherboard
    Dell XPS 8930
    Memory
    32 GB (4 x 8GB SK Hynix DDR4 @1333 MHz) (2666 MHz)
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 (6 GB) GDDR6 300 MHz
    Sound Card
    None
    Monitor(s) Displays
    Dell UltraSharp U2518D 25"
    Screen Resolution
    2560 x 1440
    Hard Drives
    NVMe Intel 1024 TB
    Seagate 2 TB, SATA-III
    PSU
    850 W Gold Standard
    Case
    Dell XPS 8930 Base (Special Edition)
    Cooling
    Air
    Keyboard
    Dell 0G4D2W
    Mouse
    Dell MOCZUL
    Internet Speed
    Download 553 Mbps, Upload 686 Mbps
    Browser
    Google Chrome
    Antivirus
    Bitdefender Premium Security, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.1.31
  • Operating System
    Windows 11 Pro Version 23H2 (Build 22631.3527)
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 7590
    CPU
    i7-9750H 4.5 GHz
    Motherboard
    Dell XPS 15 7590
    Memory
    16 GB (2 x 8GB @ 1333 MHz) DDR4-2666 MHz
    Graphics card(s)
    NVIDIA GeForce 1650 4 GB GDDR5
    Sound Card
    None
    Monitor(s) Displays
    Dell XPS 15 7590, 15.6" InfinityEdge Anti-Glare, Non-Touch
    Screen Resolution
    1920 x 1080
    Hard Drives
    512 GB M.2 PCle NVMe SK Hynix
    PSU
    130W Power Adapter
    Case
    Dell XPS 15 7590
    Cooling
    Air
    Mouse
    Logitech M510
    Keyboard
    Laptop
    Internet Speed
    Download: 400 Mbps, Upload: 203 Mbps
    Browser
    Google Chrome
    Antivirus
    Bitdefender Premium Security, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.27.0
Miguelgrado said:
Well, it seems that the culprit is Malwarebytes premium...
Click to expand...
Not for me as I don't run it on any of my machines and KB5031455 wont install on any of them :(
 

My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7530
    CPU
    Intel(R) Core(TM) i7-1265u
    Memory
    16Gb
I tried every which way to get this to install. Every trick in the book. Final solution was to disable Malwarebytes from start up, then do the update, which always failed on reboot. Doing this it installed first time.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre
    Monitor(s) Displays
    Built in and Samsung external monitor with extended desktop.
    Screen Resolution
    1080
    Keyboard
    Builtin plus external Arteck
    Mouse
    HP 1020
    Internet Speed
    80/20
    Browser
    Firefox
    Antivirus
    Windows av + malwarebytes
I have tried all of the typical recommended steps for several days but have not been able to get this update to install. However, I do have Malwarebytes Premium, so I followed Miguelgrado's suggestion to disable Malwarebytes. It worked. Malwarebytes was the culprit. It's a safe bet that Malwarebytes should be disabled every time you have a Windows update.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Ava Direct ASUS Tuf Gaming Z690-Plus Wifi D4
My 4th one wouldn't get KB5031455 until I noticed it didn't get KB5027397 so got that .zip file on 11/2, installed and all became good. Just checked the Update Catalog and it's no longer available.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Which one is no longer available?
 

My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7530
    CPU
    Intel(R) Core(TM) i7-1265u
    Memory
    16Gb

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Hmm, according to the write up KB5031455 must be installed to enable the installation of KB5027397 as I show below, not the other way round. And if it dependent (as they say) how did you manage to install KB5027397 without KB5031455 being installed?

...
Prerequisites

Before updating to Windows 11, version 23H2 using an enablement package, you must be running Windows 11, version 22H2. You must have the following prerequisite installed before applying this update:

Restart information
...

BTW - I still cant get KB5031455 to install :(
 

My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7530
    CPU
    Intel(R) Core(TM) i7-1265u
    Memory
    16Gb
Not really sure about the chronology/effect of the 2 installs, just compared my 3 machines and notice that one KB was missing on the 4th machine so installed it and the other KB installed to get 23H2.

This is the download I used.
 

Attachments

  • windows11.0-kb5027397-x64_3a9c368e239bb928c32a790cf1663338d2cad472.zip
    176.4 KB · Views: 3

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Thanks for the file. I have installed it (took absolutely ages to reboot and had me worried) and installed KB5031455 upon reboot, though strangley it doesn't show on the list of installed updates and is no longer appearing as an option.

What on earth is going on - I guess we will never know :wink:

Thanks Again
 

My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7530
    CPU
    Intel(R) Core(TM) i7-1265u
    Memory
    16Gb
Ah well, it was good try - the problematic KB5031455 reappeared and yet again it failed to install with the usual 0x800f081f error. Tried all the usual tricks again, all to now avail.

Hopefully MS knows about this and they will issue a fix in the next round of updates.
 

My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7530
    CPU
    Intel(R) Core(TM) i7-1265u
    Memory
    16Gb
wpc09 said:
It's a safe bet that Malwarebytes should be disabled every time you have a Windows update.
Click to expand...
Generally not. KB5031455 is a PREVIEW of Nov 14th's patch Tuesday's update therefore I assume it was not tested by MB just like they do not test insider builds.

The true test is if the final fails on Nov 14.
 

My Computer

System One

  • OS
    Windows 10

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Anyone find a fix for this yet, tried all the files above with no avail, tried uninstall malware bytes free, tried the troubleshooter, tried like 10 forum posts, I'm at my wits end I think the only last option may be a reinstall of windows
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    lenovo
In the end I downloaded the latest version of windows and did an repair install, only way I found the clear this issue
 

My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7530
    CPU
    Intel(R) Core(TM) i7-1265u
    Memory
    16Gb
Just for lol. Does your search still work after attempting this update?

This specific update literally made Windows unusable. So I completely restarted all my setups, took windows offline and butchered it.

And now use "Everything" to do searches, as the indexing and searching literally failed on me in various ways.

Firstly, it literally didn't work.
Secondly, it didn't want to work after various attempts, Microsoft support fumbling on my pc was not even amusing, just utterly sad.
Third, after a new install, supposedly after finishing indexing which took literal days on full speed. It failed, it literally excluded files.

If you go have a look. You'll see search/indexing is inherently broken, and often simply fails/ isn't available for some.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude 5320
    CPU
    i5-1145G7
    Motherboard
    Dell 0Y7GXY
    Memory
    16GB
    Graphics Card(s)
    IGP Iris
    Sound Card
    Realtek/Intel
    Monitor(s) Displays
    14" Laptop, 27" Main
    Screen Resolution
    1080p
    Hard Drives
    120gbx3 + 320gb + 500gb + 1T + 2TB + 3 TB + 4 TB + 1TB SSD + 512gb NVME
    Keyboard
    Rogueware GK200
    Mouse
    Razer Mini Deathadder v2
    Internet Speed
    60Mbps
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    Windows 11 was useless. Spent weeks hacking at it.

    Beyond sick and tired.

    I was supposed to work a month ago... That was then...
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