Solved KB5031455 won't install on either of my computers

Brizzle · Oct 28, 2023

As the title says, this update won't install on either of my computers either via Windows Update or after downloading the .msu file and manually running the installation.

The symptoms are the same for both computers; the updated files are copied to the hard drive but on re-start it gets to about 94% and then a message box pops up saying something went wrong, don't worry the update is being removed. The computer then tries to install the update another couple of times before eventually resorting to the previous status.

My current version of W11 on both computers is 22H2, build 22621.2428

I've had this with previous updates but can't for the life of me remember how I got around that. Any ideas, please?

Thanks in advance

Berton · Oct 28, 2023

Not seeing any issue yet, got it on a Win11 Pro Desktop overnight, Win11 Home Notebook yesterday, doing a Home Desktop and a Pro Notebook just now.

Rollback_Jockey · Oct 28, 2023

Click Run and type CMD, right click it and select 'run as administrator' Type "SFC /SCANNOW" and wait for the results follow this with "Dism /Online /Cleanup-Image /CheckHealth" If that gives an error then use "Dism /Online /Cleanup-Image /RestoreHealth"

Then try the update again.

Brizzle · Oct 28, 2023

Rollback_Jockey said:
Click Run and type CMD, right click it and select 'run as administrator' Type "SFC /SCANNOW" and wait for the results follow this with "Dism /Online /Cleanup-Image /CheckHealth" If that gives an error then use "Dism /Online /Cleanup-Image /RestoreHealth"

Then try the update again.

I shall try this and come back with the results

IanMosley · Oct 28, 2023

Brizzle said:
As the title says, this update won't install on either of my computers either via Windows Update or after downloading the .msu file and manually running the installation.

I have the same issue.

Rollback_Jockey said:
Click Run and type CMD, right click it and select 'run as administrator' Type "SFC /SCANNOW" and wait for the results follow this with "Dism /Online /Cleanup-Image /CheckHealth" If that gives an error then use "Dism /Online /Cleanup-Image /RestoreHealth"

Then try the update again.

I've done his multiple times.

I've come to the conclusion KB5031354/5 - Windows 11 Build 22621 / 22631.2428 - screwed up Windows Update.

I am also unable to do a repair / in-situ install from subsequent .ISOs (created using UPPDUMP) and various other 'solutions'.

I've therefore decided to wait for the RTM version of Windows 11 23H2 November(?) Update (on 14 Nov 2023?) as it's only going to be be a few more days to get the authorised Media Creation Tools and then do a clean install.

Brizzle · Oct 28, 2023

Brizzle said:
I shall try this and come back with the results

Sad to say this hasn't worked

Thanks for the suggestions Rollback_Jockey

Life's too short to spend endlessly watching the circle of life spin on my monitor(s) so I think IanMosley has the right idea

Brizzle · Oct 28, 2023

IanMosley said:
I have the same issue.

I've done his multiple times.

I've come to the conclusion KB5031354/5 - Windows 11 Build 22621 / 22631.2428 - screwed up Windows Update.

I am also unable to do a repair / in-situ install from subsequent .ISOs (created using UPPDUMP) and various other 'solutions'.

I've therefore decided to wait for the RTM version of Windows 11 23H2 November(?) Update (on 14 Nov 2023?) as it's only going to be be a few more days to get the authorised Media Creation Tools and then do a clean install.

I'm with you Ian, 23H2 will be with us in a matter of weeks so I'll just hang on for that

Miguelgrado · Oct 28, 2023

Hello

The same thing happens on one of my computers. I've already tried everything and nothing. It crashes to 94% and undoes changes. We have to wait for the November update and see if it installs correctly.

In any case, with the 23H2 being released, it can be installed on the system itself with the media creation tool without having to format, in case the problem continues from windows update

BrianInEngland · Oct 28, 2023

IanMosley said:
I have the same issue.

I've done his multiple times.

I've come to the conclusion KB5031354/5 - Windows 11 Build 22621 / 22631.2428 - screwed up Windows Update.

I am also unable to do a repair / in-situ install from subsequent .ISOs (created using UPPDUMP) and various other 'solutions'.

I've therefore decided to wait for the RTM version of Windows 11 23H2 November(?) Update (on 14 Nov 2023?) as it's only going to be be a few more days to get the authorised Media Creation Tools and then do a clean install.

Do a repair install using the MS ISO, it will check for updates during the repair and should give you the latest update. Technically it will downgrade you to 22621.1702 (the latest MS ISO version) and then upgrade

garioch7 · Oct 28, 2023

I had the same issue with my Dell XPS 8930 on Thursday. It rolled back out eventually, but I did not even attempt to install that Update on my Dell XPS 15 7590 laptop.

Like everyone else, I am just going to wait it out. I have better things to do than waste 30 minutes trying to successfully install a buggy update.

Have a great day.

Regards,
Phil

mikeinanaheim · Oct 28, 2023

garioch7 said:
I had the same issue with my Dell XPS 8930 on Thursday. It rolled back out eventually, but I did not even attempt to install that Update on my Dell XPS 15 7590 laptop.

Like everyone else, I am just going to wait it out. I have better things to do than waste 30 minutes trying to successfully install a buggy update.

Have a great day.

Regards,
Phil

Exact same install failures on XPS-8930 and G5-5000 machines. Recovery from failure should be smoother.

garioch7 · Oct 28, 2023

@mikeinanaheim @Miguelgrado

Welcome to Eleven Forum. Sorry you had to find us by experiencing an update failure, but we are happy to have you onboard.

Have a great weekend.

Regards,
Phil

Miguelgrado · Oct 29, 2023

Those of you who have that error have malwarebytes pro installed by chance?

BrianInEngland · Oct 29, 2023

Miguelgrado said:
Those of you who have that error have malwarebytes pro installed by chance?

Was about to ask that same question

mikeinanaheim · Oct 29, 2023

YES! Using Malwarebytes Premium. Turned it off and turned off auto-start with Windows boot-up.
Did sfc / scannow and 2 disms. The KB5031455 package installs without issue. THANKS FOR SUGGESTION.

garioch7 · Oct 29, 2023

@Miguelgrado

Thanks for the "heads-up." I disabled Malwarebytes Premium and stopped it from starting upon reboot. The update went in perfectly.

There is a topic in the Malwarebytes Forum on this issue:

KB5031455 borked by Malwarebytes?

https://support.microsoft.com/en-us/topic/october-26-2023-kb5031455-os-build-22621-2506-preview-6513c5ec-c5a2-4aaf-97f5-44c13d29e0d4 So this one got my PC in a bootloop. Disabled MWB exploit protection etc and it got through. Test for yourself and do with the information as you will.

forums.malwarebytes.com

Once again, thank you. Have a great day, and thank you for sharing that information.

Regards,
Phil

IanMosley · Oct 29, 2023

Brizzle said:
As the title says, this update won't install on either of my computers either via Windows Update or after downloading the .msu file and manually running the installation.

I've managed to resolve my - our?- issue!!

See messages #13 thru #16 in this thread.

I stopped Malwarebytes loading at boot and successfully ran the .msu manually.

< < Note that I'm now on Build 22631.2506

Berton · Oct 29, 2023

I'm now on Build 22631.2506

Is that Build on Version 22H2 or 23H2?

My RTM fully up to date, not being offered Version 23H2 yet:

garioch7 · Oct 29, 2023

@Berton

I am on 22H2, and that is my build number. I have not been offered 23H2 either.

Have a great day.

Regards,
Phil

Miguelgrado · Oct 29, 2023

Well, it seems that the culprit is Malwarebytes premium. I disabled the startup with windows and in addition the self-protection module and shields, then closed it completely from icon next to the clock and the update was installed without problems