Kensington Fingerprint Scanner Not Working Properly on Win11 DT.

Kensington Fingerprint Scanner Not Working Properly on Win11 DT.

Posted THE same thread A few months ago but never did get A resolution to THE problem.

Running Virus & Malware free Win 11 Desktop, and Chrome (enabled for Win Hello), with all updates.

The attached pic shows the window I routinely get at various times / sites. My Kensington Fingerprint Scanner lights up but the system / window is unresponsive to my finger scan. Selecting “More Choices” and using Pin or Password works.

I use Windows Hello (fingerprint scan using same device) to log on and to wake my computer. It works properly.

Have re-started CPU numerous times. Device manager shows “Biometric devices, VeriMark DT Fingerprint Key,” and reports it is working properly. Biometric Services is running. Regardless I have uninstalled device and then re-installed it numerous times with no success. Replaced reader. No help. Swapped USB ports and re-installed drivers. No help.

Behavior is the same using Edge.

Any help with this will be greatly appreciated.

TPerk100 said:

Posted THE same thread A few months ago but never did get A resolution to THE problem.

Any help with this will be greatly appreciated.

Click to expand...

Nobody has THE same issue you have, that is why you did not get A resolution to THE problem.

I don't know what Windows 11 DT is and I doubt the issue lies with either Windows 11 or your biometric device.
You would not be able to log in to Windows at all if that what the case. The biometrics device would fail flat out.

The issue seems to be with your browser 'Chrome' not recognizing or not reading correctly your fingerprints.
How does it work with Edge?

Thank you for your response.
As I said, THE behavior is THE same with Edge.

11DT is desktop Win 11.

TPerk100 said:

Thank you for your response.
As I said, THE behavior is THE same with Edge.

Click to expand...

Missed that, must be due to your constant unwarranted capitalization of your articles.
As I stated, I am still convinced the issue has nothing to do with the device or Win 11.
Listen, good luck finding a resolution.

Random Capitalization is because I'm learning how to use my computer by voice. And many times THE voice gets THE grammar incorrect, just like the THE in this sentence.
So if my problem is Not with 11 or my device then what does that leave? Remember THE scanner reads my fingerprint every time when I'm logging in. THE behavior is THE same in Chrome and in Edge. Where Do you suggest that I look?
thanks again for your Reply

TPerk100 said:

Random Capitalization is because I'm learning how to use my computer by voice. And many times THE voice gets THE grammar incorrect, just like the THE in this sentence.
So if my problem is Not with 11 or my device then what does that leave? Remember THE scanner reads my fingerprint every time when I'm logging in. THE behavior is THE same in Chrome and in Edge. Where Do you suggest that I look?
thanks again for your Reply

Click to expand...

That is my point, the device is fine.
I would look into recreating the accounts that fail.
Do you have any other accounts besides Google accounts that make use of the biometrics?
Sadly Welcome to Kensington Support | Support offers very little.

Oat,
This happens on many accounts. Some accounts that ask me to create A pas key ask for THE fingerprint verification, and it does Not work. N
I have stumbled on another fellow on another forum that seems to be very knowledgeable on this subject and he has Given me many things to check out and try, so I'm going to put this thread on hold for now. I will either come back later for more Help or I will come back to report what THE fix was.
thanks for your assistance
Bye for now