Solved Kernel 41 error black screen

jojiscus · Nov 28, 2024

Hello everyone! I recently built a new PC, which initially worked without any issues. However, suddenly it started shutting down on its own, showing a "Kernel Error 41" in the Windows Event Viewer.

At first, the crashes were frequent and minidumps were being created, but after following a few troubleshooting steps, the PC worked fine for about 5 days. Unfortunately, the issue came back, but without generating any more minidumps.

Here’s what I’ve tried so far to resolve the issue:

Ran sfc /scannow (no errors found)
Changed the PCIe 5.0 cable from Corsair RM850e PSU to the Nvidia adapter one
Ran MemTest86 (passed without errors)
Disabled PCIe energy saver in Windows
Updated Windows to the latest version
Updated drivers using DDU and the new Nvidia app

Windows version: Windows 11 Pro (24H2, Build 26100.2314)

Currently, the PC has trouble starting up: sometimes it takes over half an hour to boot, other times it doesn’t start at all unless I leave the power unplugged for a while.

What else could I try to fix this issue? I’ve already requested a new power supply from Amazon and ordered new RAM (a different model, since the previous ones weren’t listed on the motherboard manufacturer's website as compatible).

Attached are the V2 logs and minidumps. Thanks a lot to anyone who can help!

XxXxX · Nov 28, 2024

kernel error 41 is normally power related or in relation to a power issue.

Redirecting

best of luck, Steve ..

zbook · Nov 28, 2024

1) Please temporarily use English as the default language so that collected files can be scanned and read.

Add, Remove, and Change Display Language in Windows 10

How to Add or Remove Language Packs and Change Display Language in Windows 10

www.tenforums.com

Change Display Language in Windows 10

How to Change Display Language in Windows 10

www.tenforums.com

2) Post a new V2 share link into the newest post.

Run Tuneup plus > post a share link

3) Run HD Sentinel (all drives) > post images or share links for results on these tabs
overview
temperature
SMART

4) more after viewing the above results

jojiscus · Nov 29, 2024

zbook said:
1) Please temporarily use English as the default language so that collected files can be scanned and read.

Add, Remove, and Change Display Language in Windows 10

How to Add or Remove Language Packs and Change Display Language in Windows 10

www.tenforums.com

Change Display Language in Windows 10

How to Change Display Language in Windows 10

www.tenforums.com

2) Post a new V2 share link into the newest post.

Run Tuneup plus > post a share link

3) Run HD Sentinel (all drives) > post images or share links for results on these tabs
overview
temperature
SMART

4) more after viewing the above results

Here is the requested procedure, you can find all the logs (v2, tuneup and hd sentinel) at the following link --> logs - Google Drive

Thanks again.

zbook · Nov 29, 2024

1) Please add WMIC:

Add or Remove WMIC command Feature in Windows 11

This tutorial will show you how to add or remove the WMIC command as an optional feature for all users in Windows 11. The WMI command-line (WMIC) utility provides a command-line interface for Windows Management Instrumentation (WMI). WMIC is compatible with existing shells and utility commands...

www.elevenforum.com

2) Rerun Tuneup plus > post a share link

3) Open administrative command prompt and copy and paste: (all at one time) > post a share link

Code:

wmic recoveros get autoreboot
wmic recoveros set autoreboot = false
wmic recoveros get autoreboot

wmic recoveros get DebugInfoType
wmic recoveros set DebugInfoType = 7
wmic recoveros get DebugInfoType

wmic pagefile list /format:list

wmic Computersystem where name="%computername%" get AutomaticManagedPagefile
wmic Computersystem where name="%computername%" set AutomaticManagedPagefile=True
wmic Computersystem where name="%computername%" get AutomaticManagedPagefile

4) Post a new V2 share link into the newest post

jojiscus · Nov 29, 2024

zbook said:
1) Please add WMIC:

Add or Remove WMIC command Feature in Windows 11

This tutorial will show you how to add or remove the WMIC command as an optional feature for all users in Windows 11. The WMI command-line (WMIC) utility provides a command-line interface for Windows Management Instrumentation (WMI). WMIC is compatible with existing shells and utility commands...

www.elevenforum.com

2) Rerun Tuneup plus > post a share link

3) Open administrative command prompt and copy and paste: (all at one time) > post a share link

Code:

wmic crossovers get autoreboot wmic recoveros set autoreboot = false wmic recoveros get autoreboot wmic recoveros get DebugInfoType wmic recoveros set DebugInfoType = 7 wmic recoveros get DebugInfoType wmic pagefile list /format:list wmic Computersystem where name="%computername%" get AutomaticManagedPagefile wmic Computersystem where name="%computername%" set AutomaticManagedPagefile=True wmic Computersystem where name="%computername%" get AutomaticManagedPagefile

4) Post a new V2 share link into the newest post

Here is the new tune up + new v2 with wmic activated

zbook · Nov 29, 2024

For any BSOD > post a new V2 share link into the newest post

jojiscus · Nov 29, 2024

zbook said:
For any BSOD > post a new V2 share link into the newest post

Is there nothing I can do for now?
My PC is having trouble starting up, sometimes I'm able to boot up and sometimes no.
In the next days I'll swap PSU and ram, and I'll clean install windows again.

And I'm not having any BSOD, just black screen crashes everytime

zbook · Nov 29, 2024

The computer is now optimally configured to create BSOD.

There was only one collected mini dump file.

Please perform the following steps:

1) Uninstall the Nvidia GPU drivers using DDU > reinstall from the Nvidia website

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

Display Driver Uninstaller (DDU) download latest version 18.1.1.0

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.

www.nvidia.com

2) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Performing multiple steps simultaneously makes it harder to establish cause / effect. Please only work on the Nvidia dGPU at this time.

Code:

Name    NVIDIA GeForce RTX 4070 SUPER
PNP Device ID    PCI\VEN_10DE&DEV_2783&SUBSYS_571019DA&REV_A1\4&8FC2AB9&0&0009
Adapter Type    NVIDIA GeForce RTX 4070 SUPER, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 4070 SUPER
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll
Driver Version    32.0.15.6614
INF File    oem13.inf (Section079 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_ADF5A840DF867035\NVLDDMKM.SYS (32.0.15.6614, 72.75 MB (76,279,952 bytes), 16/11/2024 18:39)

Code:

nvlddmkm.sys Wed Nov  6 14:08:59 2024 (672BCCDB)

jojiscus · Nov 30, 2024

zbook said:
The computer is now optimally configured to create BSOD.

There was only one collected mini dump file.

Please perform the following steps:

1) Uninstall the Nvidia GPU drivers using DDU > reinstall from the Nvidia website

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

Display Driver Uninstaller (DDU) download latest version 18.1.1.0

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.

www.nvidia.com

2) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Performing multiple steps simultaneously makes it harder to establish cause / effect. Please only work on the Nvidia dGPU at this time.

Code:

Name NVIDIA GeForce RTX 4070 SUPER PNP Device ID PCI\VEN_10DE&DEV_2783&SUBSYS_571019DA&REV_A1\4&8FC2AB9&0&0009 Adapter Type NVIDIA GeForce RTX 4070 SUPER, NVIDIA compatible Adapter Description NVIDIA GeForce RTX 4070 SUPER Adapter RAM (1,048,576) bytes Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll Driver Version 32.0.15.6614 INF File oem13.inf (Section079 section) Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_ADF5A840DF867035\NVLDDMKM.SYS (32.0.15.6614, 72.75 MB (76,279,952 bytes), 16/11/2024 18:39)

Code:

nvlddmkm.sys Wed Nov 6 14:08:59 2024 (672BCCDB)

I followed the procedure and after a while it decided to crash again (no bsod, just black screen), and here is the new V2 log

jojiscus · Nov 30, 2024

jojiscus said:
I followed the procedure and after a while it decided to crash again (no bsod, just black screen), and here is the new V2 log

Sorry, here is the log --->>>> V2 log

Ghot · Nov 30, 2024

jojiscus said:
Sorry, here is the log --->>>> V2 log

I gave you ten points, just for filling out your computer specs.
That's very helpful for those that are helping you.

jojiscus · Nov 30, 2024

Ghot said:
I gave you ten points, just for filling out your computer specs.
That's very helpful for those that are helping you.

Thanks a lot Ghot

Ghot · Nov 30, 2024

jojiscus said:
Thanks a lot Ghot

The way I see it... anyone that fills out their computer specs... should be a Member.

zbook · Nov 30, 2024

Please post a share link for event viewer:

How to share event logs in case of a computer issue - Your Windows Guide

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

jojiscus · Nov 30, 2024

zbook said:
Please post a share link for event viewer:

How to share event logs in case of a computer issue - Your Windows Guide

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

Here it is and thanks again zbook

---> events

jojiscus · Nov 30, 2024

jojiscus said:
Here it is and thanks again zbook

---> events

Oh I'm sorry, I accidentally removed the extension of the file sending it via WhatsApp to my self, I'll post a new file in few minutes

jojiscus · Nov 30, 2024

jojiscus said:
Oh I'm sorry, I accidentally removed the extension of the file sending it via WhatsApp to my self, I'll post a new file in few minutes

zbook said:
Please post a share link for event viewer:

How to share event logs in case of a computer issue - Your Windows Guide

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

Here is the event viewer link
-> logs

zbook · Nov 30, 2024

The bad block entries were recorded predominantly on 11/4/2024 reporting problems with D:

The BSOD was on 11/16/2024 and was caused by misbehaving Nvidia GPU drivers

Please swap test the PSU.

Code:

- System

  - Provider

   [ Name]  Microsoft-Windows-WER-SystemErrorReporting
   [ Guid]  {abce23e7-de45-4366-8631-84fa6c525952}
 
   EventID 1001
 
   Version 1
 
   Level 2
 
   Task 0
 
   Opcode 0
 
   Keywords 0x8000000000000000
 
  - TimeCreated

   [ SystemTime]  2024-11-16T16:57:46.1858881Z
 
   EventRecordID 10273
 
   Correlation
 
  - Execution

   [ ProcessID]  1348
   [ ThreadID]  1352
 
   Channel System
 
   Computer Francesco
 
  - Security

   [ UserID]  S-1-5-18
 

- EventData

  param1 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff8008ffc33a0, 0x0000000000000000)
  param2 C:\WINDOWS\Minidump\111624-10828-01.dmp
  param3 b09ca359-0fa2-49b5-a9b2-0341fdf84367

jojiscus · Nov 30, 2024

zbook said:

The bad block entries were recorded predominantly on 11/4/2024 reporting problems with D:

The BSOD was on 11/16/2024 and was caused by misbehaving Nvidia GPU drivers

Please swap test the PSU.

Code:

- System

  - Provider

   [ Name]  Microsoft-Windows-WER-SystemErrorReporting
   [ Guid]  {abce23e7-de45-4366-8631-84fa6c525952}
 
   EventID 1001
 
   Version 1
 
   Level 2
 
   Task 0
 
   Opcode 0
 
   Keywords 0x8000000000000000
 
  - TimeCreated

   [ SystemTime]  2024-11-16T16:57:46.1858881Z
 
   EventRecordID 10273
 
   Correlation
 
  - Execution

   [ ProcessID]  1348
   [ ThreadID]  1352
 
   Channel System
 
   Computer Francesco
 
  - Security

   [ UserID]  S-1-5-18
 

- EventData

  param1 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff8008ffc33a0, 0x0000000000000000)
  param2 C:\WINDOWS\Minidump\111624-10828-01.dmp
  param3 b09ca359-0fa2-49b5-a9b2-0341fdf84367

Sorry for questioning but for "swap test the PSU" you mean "change PSU with another" right?

(English is not my native language so I'm asking)

If you mean it, I'll swap both PSU and RAM next Tuesday.

I'll keep you up with the crashes and thanks a lot!

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