Keyboard works, then stops working and works again after restart

bondy99 · May 22, 2025

I have a Medion Laptop that uses Windows 11 24H2 installed.
When I boot up to the desktop and check for messages or open Word to a new page I find that I cannot type any words, and at times will not copy and paste or write a reply.

I end the task and restart, I then find I can type, copy and paste as it as back to normal. This has happened a few times.

I am at a loss as to why this has happened and how to resolve / fix the problem from reoccurring as it's a pain.

I cannot afford to purchase another as being a pensioner sucks when it comes to buying another computer.

Any help on this is appreciated.
Thanks

wiganken · May 22, 2025

Try running this tuneup.bat file. You will have to unzip it first.
When you run the file it can take a long time to complete since the DISM 'restorehealth' part can take a long time. Yesterday on my two devices it took about 90 minutes.

bondy99 · May 22, 2025

Thanks for the quick reply. I'll be running that Tuneup sometime tonight. Hopefully it will find and fix the issue. Cheers.

wiganken · May 22, 2025

I forgot to add that you will need to restart your laptop after running the batch file.

antspants · May 22, 2025

You might be able to find something in Event Viewer that took place at the time the keyboard stops responding?

Open Event Viewer:
- Press `Win + X` and select Event Viewer.
- Alternatively, type `Event Viewer` in the Start menu and open it.

Navigate to the relevant logs:
- In the left pane, expand Windows Logs*.
- Click on System to check for hardware-related issues.
- Click on Application to see if any software or drivers are causing the issue.

Try applying filters for relevant events:
- In the System log, look for Event IDs related to device errors (e.g., `7026`, `41`, `56`).
- In the Application log, check for any errors related to keyboard drivers or input services.
- You can use Find (`Ctrl + F`) and search for terms like “keyboard”, “HID”, “input”, or “driver”.

Check Critical Errors & Warnings:
- Look for red Error or yellow Warning icons.
- Double-click on an event to see details such as timestamps and affected components.

Investigate Driver Issues:
- If you see events pointing to HID Input or keyboard-related errors, check Device Manager (`Win + X > Device Manager > Keyboards`).
- If the keyboard is missing or showing an error, try updating or reinstalling the drivers.

You only listed your laptop as a Medion Akoya. You didn’t specify the actual Medion Akoya model which should be under the laptop.

Also, it says in your system specs that you’re running Windows 10?

bondy99 · May 23, 2025

wiganken said:
I forgot to add that you will need to restart your laptop after running the batch file.

I ran the program last night, on my laptop it took a very long time, more like 4 hours. The laptop is relatively old running intel core i3, I was given it from an old friend that hardly used it. I was grateful.

It found corrupted files and fixed those. In ScanHealth it found some issue and said it was repairable. I started the scan at about 7.00pm and at about 2.30am it completed the scan. Blue screen with writing. I could not see the wordings underneath that blue screen with writing, so I copied and pasted the report onto a word document.

Yes, I switched the laptop off after the scan finished this morning. I've only just powered it back up this arvo. So far the keyboard seems to be working ok again.

bondy99 · May 23, 2025

antspants said:
You might be able to find something in Event Viewer that took place at the time the keyboard stops responding?

Open Event Viewer:
- Press `Win + X` and select Event Viewer.
- Alternatively, type `Event Viewer` in the Start menu and open it.

Navigate to the relevant logs:
- In the left pane, expand Windows Logs*.
- Click on System to check for hardware-related issues.
- Click on Application to see if any software or drivers are causing the issue.

Try applying filters for relevant events:
- In the System log, look for Event IDs related to device errors (e.g., `7026`, `41`, `56`).
- In the Application log, check for any errors related to keyboard drivers or input services.
- You can use Find (`Ctrl + F`) and search for terms like “keyboard”, “HID”, “input”, or “driver”.

Check Critical Errors & Warnings:
- Look for red Error or yellow Warning icons.
- Double-click on an event to see details such as timestamps and affected components.

Investigate Driver Issues:
- If you see events pointing to HID Input or keyboard-related errors, check Device Manager (`Win + X > Device Manager > Keyboards`).
- If the keyboard is missing or showing an error, try updating or reinstalling the drivers.

You only listed your laptop as a Medion Akoya. You didn’t specify the actual Medion Akoya model which should be under the laptop.

Also, it says in your system specs that you’re running Windows 10?

Medion E6228 Notebook PC 15.6"

This unit had Windows 7 then Windows 10 was installed now it has Windows 11

bondy99 · May 23, 2025

Looks like I only copied and pasted where I was to post the results to.

For some reason, when I closed the blue screen with the instructions, it also closed the information about the scan and results. Hmmm, maybe I need to redo that scan again, but wont be tonight. Maybe early next week.

glasskuter · May 23, 2025

I think it is a bad keyboard or keyboard connection. What happens when you use an external keyboard? If it works without issue, it points to a defective keyboard.

bondy99 · May 23, 2025

glasskuter said:
I think it is a bad keyboard or keyboard connection. What happens when you use an external keyboard? If it works without issue, it points to a defective keyboard.

External keyboard cannot be used on this device.

glasskuter · May 23, 2025

No usb port????? Never heard of a laptop made in the last umpteen years that does not have a usb port

wiganken · May 23, 2025

bondy99 said:
So far the keyboard seems to be working ok again.

I hope it stays okay. Good luck.

Helmut · May 23, 2025

It must be about 13 years old so it is pretty much end of life for hardware.

You can connect a USB keyboard, if that is OK it points to maybe an internal keyboard hardware/connection at fault, or some other internal hardware.

bondy99 · May 24, 2025

glasskuter said:
No usb port????? Never heard of a laptop made in the last umpteen years that does not have a usb port

It has 4 usb ports which are taken up by other devices. no room for another keyboard, I just threw a keyboard out.

bondy99 · May 24, 2025

wiganken,
Your suggestion of running the program has done the job. Everything is working properly as it was and should.

If all still goes well for rest of week. I'll close the case. I'll keep everyone posted. Cheers.

wiganken · May 24, 2025

bondy99 said:
Your suggestion of running the program has done the job

Keep hold of that Tuneup.bat file in case you need it again.

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