Laptop Keyboard randomly stops working?


swerd

Well-known member
Member
VIP
Local time
2:33 AM
Posts
154
OS
Windows 11 Home
Well, I am having an annoying issue.

Twice now, my laptop's keyboard has just stopped working. The only thing I can do is reboot. It is very annoying!!

Anyone else notice this?

Cheers
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3300 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon RX 640, Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH - cAVS
    Screen Resolution
    1920 X 1080p
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7 (256 GB)
    ST2000LM007-1R8174 (2 TB, 5400 RPM, SATA-III)
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
Uninstall the keyboard driver from Device Manager and restart your computer for Windows 11 to reinstall keyboard driver.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Yes, it has happened to me, usually on start up. Very very infrequent (maybe once in a few weeks) and it happened with all W10 builds but I have not experienced it once in any W11 build including the Dev builds. It was so infrequent to not be a major issue but yes, I've experienced it. I suspect there is not an easy fix as such.

My laptop is a Dell Vostro i5 from 2012 and W11 has been the best experience ever. Faultless and flies along.
 

My Computer

System One

  • OS
    W11 Pro x64 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7760 Mobile Precision 17"
    CPU
    Intel i5
    Motherboard
    Unknown
    Memory
    8Gb
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    Internal
    Hard Drives
    2 x 256Gb SSD
    PSU
    Dell 240 watt
    Mouse
    Dell Premier Bluetooth
    Internet Speed
    50Mbps
    Browser
    Edge
    Antivirus
    Default Microsoft Security
Uninstall the keyboard driver from Device Manager and restart your computer for Windows 11 to reinstall keyboard driver.
In addition to FreeBooter's excellent advice, if you're keyboard has software for it, make sure it's updated to the most recent version that will run on Windows 11.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Beta
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570S Edge Max WiFi
    Memory
    Patriot Viper Gaming DDR4 Extreme Performance (2 x32MB)
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC 12GB GDDR6/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ ASUS VA24DQSB) 23.8"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    ~950Mb/s upload/ ~700Mb/s download
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 7 3700X
    Motherboard
    MSI B550 Gaming GEN3 Gaming Motherboard
    Memory
    32MB DDR4
    Graphics card(s)
    I forget, but it's old. I can't see the need to upgrade it.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    ~750Mb/s download / ~750Mb/s upload
    Browser
    Edge
    Antivirus
    Defender and Malware Bytes
A bit different, in an earlier version of 11 I found sometimes ( just now and again) my mouse would stop working and/or the pointer disappeared. a reboot cured it and the best fix was as they said reload/update driver
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M18 R1
    CPU
    13th Gen Core i9 13900HX
    Memory
    32GB DDR5 @4800MHz 2x16GB
    Graphics Card(s)
    Geforce RTX 4090HX 16GB
    Sound Card
    Nvidia HD / Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    25660 X 1600
    Hard Drives
    C: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    D: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    Case
    Dark Metallic Moon
    Keyboard
    Alienware M Series per-key AlienFX RGB
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer Killer AX1690 Wi-Fi Network Adaptor Wi-Fi 6E
    Bluetooth 5.2
    Alienware Z01G Graphic Amplifier
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen i-9 10900 K
    Memory
    32Gb Dual Channel DDR4 @ 8843MHz
    Graphics card(s)
    Nvidia RTX 2080 Super
    Sound Card
    Nvidia
    Screen Resolution
    1920 x 1080
    Hard Drives
    Hard Drive C: Samsung 2TB SSD PM981a NVMe
    Hard Drive D:Samsung 2TB SSD 970 EVO Plus
    Mouse
    Alienware 610M
    Browser
    Chrome
    Antivirus
    Norton
If you have access to plug-in mouse/keyboard and those items work, you can sometimes go into Device Manager. Then disable/re-enable the flaky devices. That's been a reasonably successful strategy for me over the years with Windows versions back to 3.x (I'd say 50+% helpful). Just a thought...
HTH,
--Ed--

PS: but then, I have extras of just about everything around because I review and write about Windows for a part of my daily work/living.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo X380 Yoga
    CPU
    i7-8650U (8th Gen/Kaby Lake)
    Motherboard
    20LH000MUS (U3E1)
    Memory
    16 GB
    Graphics Card(s)
    Intel UHD Graphics 620
    Sound Card
    Integrated Conexant SmartAudio HD
    Monitor(s) Displays
    FlexView Display
    Screen Resolution
    1920x1080
    Hard Drives
    Toshiba 1 TB PCIe x3 NVMe SSD
    external 5TB Seagate USB-C attached HDD
    PSU
    Lenovo integrated 65W power brick
    Case
    Laptop
    Cooling
    Laptop
    Keyboard
    Integrated Lenovo ThinkPad keyboard
    Mouse
    touchscreen, touchpad
    Internet Speed
    GbE (Spectrum/Charter)
    Browser
    all of em
    Antivirus
    Defender
    Other Info
    Purchased early 2019 as Windows Insider test PC
OK, so this just happened again. It's infrequent but very annoying. I tried uninstalling the driver in device manager. Didn't fix it. This was never a problem on 10.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3300 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon RX 640, Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH - cAVS
    Screen Resolution
    1920 X 1080p
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7 (256 GB)
    ST2000LM007-1R8174 (2 TB, 5400 RPM, SATA-III)
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
Well, I am having an annoying issue.

Twice now, my laptop's keyboard has just stopped working. The only thing I can do is reboot. It is very annoying!!

Anyone else notice this?

Cheers
Your keyboard connection inside the laptop could be loose. I had a similar problem some time back, After a lot of tinkering with software, I finally resolved it by opening my laptop and then putting everything back properly. It was indeed a loose connection.

Point to Note: The problem for me started after I opened my laptop to service it. It didn't occur to me immediately because the laptop was running fine for the next few days, and the problem coincided with a Windows update. This made me think that the problem was caused by Windows Update, but that was not true.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy dv7
    CPU
    Intel Core i7 3630QM
    Motherboard
    HP
    Memory
    16 GB
    Graphics Card(s)
    Intel HD Graphics 4000 & Nvidia GeForce GT 635M
    Sound Card
    IDT High Definition
    Screen Resolution
    1080p
    Hard Drives
    1 TB Crucial MX500 on bay 1.
    1 TB Seagate HDD on bay 2.
    Antivirus
    Windows Defender
Try to open your laptop and clean it a little bit if you know how to do that. Also, update the keyboard driver and see if that solves the problem.
 

My Computer

System One

  • OS
    Windows 7
Guys,

I have noticed something weird. This only happens when Firefox is running. And what's more, if my keyboard isn't working and I close Firefox the keyboard starts working again.

I have Firefox updated to the latest build. This is a bit of a mystery to me.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3300 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon RX 640, Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH - cAVS
    Screen Resolution
    1920 X 1080p
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7 (256 GB)
    ST2000LM007-1R8174 (2 TB, 5400 RPM, SATA-III)
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
Guys,

I have noticed something weird. This only happens when Firefox is running. And what's more, if my keyboard isn't working and I close Firefox the keyboard starts working again.

I have Firefox updated to the latest build. This is a bit of a mystery to me.
Use Edge. ;-)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Beta
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570S Edge Max WiFi
    Memory
    Patriot Viper Gaming DDR4 Extreme Performance (2 x32MB)
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC 12GB GDDR6/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ ASUS VA24DQSB) 23.8"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    ~950Mb/s upload/ ~700Mb/s download
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 7 3700X
    Motherboard
    MSI B550 Gaming GEN3 Gaming Motherboard
    Memory
    32MB DDR4
    Graphics card(s)
    I forget, but it's old. I can't see the need to upgrade it.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    ~750Mb/s download / ~750Mb/s upload
    Browser
    Edge
    Antivirus
    Defender and Malware Bytes

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3300 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon RX 640, Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH - cAVS
    Screen Resolution
    1920 X 1080p
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7 (256 GB)
    ST2000LM007-1R8174 (2 TB, 5400 RPM, SATA-III)
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
I just fired up two new HP laptops using windows 11 pro because I wanted redundant capability working at the same time on the same work. Once you get into the job, their keyboards will randomly stop working about ever 2 to 3 days. I have used Billy's trouble shoot tools which are garbage. I loaded the keyboard drivers...didn't help. What is the fix for the Operating System that is not finished when it comes to this problem. I don't use a mouse. Any ideas out there?
 

My Computer

System One

  • OS
    Windows 11

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0
Edge is now superior to Firefox and has more users.

Firefox has had its day
Agreed. I've been using Edge for a while - I think since Windows 11 came out. There are a few times I switch to Firefox, but that's rare.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Beta
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570S Edge Max WiFi
    Memory
    Patriot Viper Gaming DDR4 Extreme Performance (2 x32MB)
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC 12GB GDDR6/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ ASUS VA24DQSB) 23.8"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    ~950Mb/s upload/ ~700Mb/s download
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 7 3700X
    Motherboard
    MSI B550 Gaming GEN3 Gaming Motherboard
    Memory
    32MB DDR4
    Graphics card(s)
    I forget, but it's old. I can't see the need to upgrade it.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    ~750Mb/s download / ~750Mb/s upload
    Browser
    Edge
    Antivirus
    Defender and Malware Bytes

Latest Support Threads

Back
Top Bottom