Latest Version of Malwarebytes

1PW · May 11, 2024

For BETA testers only. Malwarebytes for Windows v4.6.13.324-1.0.2337 Beta has been made available. (10-May-2024)

Attribution/Announcement: Malwarebytes 4.6 Beta

Features and improvements

Minor updates to improve migration to Malwarebytes 5

The release version to General Availability (GA) is still v4.6.13.324-1.0.2333.

AND

For BETA testers only. Malwarebytes for Windows v5.1.4.112-1.0.1240 Beta has been made available. (10-May-2024)

Attribution/Announcement: Malwarebytes 5.1 Beta

Features and improvements

Improved keyboard navigation

Issues fixed

Minor bug fixes

The release version to General Availability (GA) is still v5.1.4.112-1.0.1233.

Barnaby44 · May 12, 2024

My Malwarebytes recently updated itself to the release version to General Availability (GA) v5.1.4.112-1.0.1233.
All seemed well and good until I went looking at MY SUBSCRIPTION. It listed someone called a Ruth Shea with an address of j********3@comcast.net. I was expecting it to show my name and email here, I'm sure it always did before.
It still says "never expires" as before and all the other upgrade numbers look correct.

Can I confirm I'm not being scammed in any way.

Thanks

Porthos · May 12, 2024

Barnaby44 said:
All seemed well and good until I went looking at MY SUBSCRIPTION. It listed someone called a Ruth Shea with an address of j********3@comcast.net. I was expecting it to show my name and email here, I'm sure it always did before.

I am guessing you did not buy it directly from Malwarebytes.
Where and when exactly did you buy it?

FYI, the previous version did not show the email address.

The sooner you reply, the sooner I can assist and tell you how screwed you might be.

Barnaby44 · May 12, 2024

Thanks Porthos.
I got it through a D/L from cleverbridge in 2013 and have never had any issues with it before.

The prog seems to be running well It's just the MY SUBSCRIPTION that has worried me because of the name change.
I don't have the original email from cleverbridge but do have a paper copy and its ref: number. This must be all valid as I have had and still get the updates.
Maybe I just never noticed my name wasn't included before either.

Best

Porthos · May 12, 2024

Barnaby44 said:
but do have a paper copy and its ref: number.

But was it purchased directly from the Malwarebytes site by YOU? That is the important factor here? Cleverbridge is a billing agent for many.

Porthos · May 12, 2024

Also, does your screen look like the part I highlighted?

Porthos · May 12, 2024

Barnaby44 Please keep refreshing your browser, I know it appears to be after 2 am where you are at.

Porthos · May 12, 2024

For all users who did not buy their licenses DIRECTLY from the Malwarebytes site many years ago, Like this poster, it seems to have been sold by a reseller like myself.
I have 500+ licenses out in the wild I sold to my clients but they were purchased with my company email so my email is showing up on their computers now.

Barnaby44 · May 13, 2024

Morning again Porthos.

No my screen says -1 out of 1 unlike yours on the my subscription page.

Best

Porthos · May 13, 2024

Barnaby44 said:
No my screen says -1 out of 1 unlike yours on the my subscription page.

That means someone else is using the license.
Again I ask....

Porthos said:
Where and when exactly did you buy it?

Barnaby44 · May 13, 2024

Hello Porthos.
I got it through a D/L from cleverbridge on 6th October 2013 and have never had any issues with it before.
Then a few days ago it updated to (GA) v5.1.4.112-1.0.1233. Malwarebytes Premium
Originally I made a single one off payment by PAYPAL [never expires] via cleverbridge to comcast.
All the previous updates since 2013 have been received and updated correctly.

Should I get in touch with Comcast and or Cleverbridge.

Best.

Porthos · May 13, 2024

Barnaby44 said:
I got it through a D/L from cleverbridge on 6th October 2013

Again Cleverbridge is just a payment processor for Malwarebytes and many other companies.

It does not matter because the license was sold to the following.

Barnaby44 said:
Ruth Shea with an address of j********3@comcast.net.

Comcast or Cleverbridge can not assist you.
Malwarebytes might not assist since it was sold /licensed to the above person and you have no idea who that is.

I wish you luck.

From the main support page

https://support.malwarebytes.com/hc/en-us

Go to the bottom of the page. On the right side launch the AI Chatbot

Since you cannot log into your Account, select Manage Account and Billing

Then tell the AI Chatbot you want to create a Support Ticket

Then when it asks, select Unable to login to my account

Then fill in what issue you're having to connect or login to your account, etc.

The AI Chatbot should create the ticket for you.

You can use ANY email address where you can access the email account

Barnaby44 · May 14, 2024

Thanks for your help Porthos.

Everything works well with the Malwarebytes premium on my pc, it has the latest and correct GA numbers. It has kept up to date since 2013 and I have made only one "for life" payment then. The only thing now is It says comcast in the payment details where before I thought it had my email address.
My understanding is that I purchased it from Comcast who are an American international telecoms company.
As no money has been taken since 2013 and everything seems to be correct for the latest dashboard update maybe I'm worrying over nothing.

Out of interest I'll check my historical Paypal payments and Comcast then see what Malwarebytes have to say as I would rather have my details and not comcast in my payment details or...............
I just dump everything and start MBam again.

Hey ho!

Porthos · May 14, 2024

Barnaby44 said:
I just dump everything and start MBam again.

See if support will assist. If not you will be out of luck. The license is showing it is either being used by someone else or you reinstalled it without deactivating it first at some point.

Porthos · May 14, 2024

Barnaby44 said:
I'm worrying over nothing.

You need to be worried and get it worked out with support.
Trust me, I know what I am talking abot.

Barnaby44 · May 14, 2024

EDIT. looking at this topic maybe it should be moved elsewhere too.

Hy Porthos.

Following your posts a few back I went down the route of the AI chat on Mbam I followed a similar route but ended at where it said I could change either email or name in the Billing. I'll have a closer look and maybe speak to them as if it is all ok I don't want to fubar it and end the lifetime of the never expires.

Thanks I do that tomorrow after midday and after I've been out.
I'll update after that.

Thanks.

Porthos · May 14, 2024

Barnaby44 said:
I don't want to fubar it and end the lifetime of the never expires.

If you can prove to support's satisfaction it is yours and legitimately purchased from an authorized reseller then you will be ok.

Barnaby44 · May 14, 2024

Note there is a difference between data stored in "My Subscription" and "Billing". One is me the other is a Reseller, I've just never noticed this before.

Hy again.

Just been into the Mbam Billing which DOES have my name, address, email, amount paid, date, acc number so all seems to be good but I will still speak with them first just to make sure.

Thanks again Porthos.

Porthos · May 14, 2024

Barnaby44 said:
Just been into the Mbam Billing which DOES have my name, address, email, amount paid, date, acc number so all seems to be good

Do you mean the my.malwarebytes.com account? If so then is the lifetime license listed there under subscriptions?

RTeeL · May 14, 2024

@Barnaby44 I had a similar problem as yourself with my Lifetime Licence which was purchased in 2013 thru Cleverbridge. Used it for years with no problem. It only came to light when I updated from version 4 to version5. It now showed a German guy as the owner. I raised a ticket and it was speedily resolved. I think the problem was caused by the fact that I had an ID and Key for it. Support issued me with a new key and problem resolved. I would suggest you do as @Porthos suggested and raise a Support ticket.

You can read about my problem here.