Links in emails no longer working


Georgie Boy

Active member
Local time
8:24 AM
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10
OS
Win 11
All was working well but no longer.

When I receive an email (e.g. from Amazon - but it applies to all email from any source) informing me that my item has been dispatched and inviting me to click the 'Track Package' link all that happens is that I receive the message attached.

Up until a week or so ago this was working correctly.

The email client that I use if fully up to date and the support team cannot find any issue. My browser is fully up to date. A repair install of Win11 didn't solve the problem. Now I am at a complete loss.

Any hints/tips/guidance greatly appreciated. Thanks.
 

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You need to make sure you have a default browser configured.

Go to Settings > Apps > Default apps and type in the various file extensions that may contain web links into the Set a default for a file type or link type box at the top of the page..

E.G. .htm, .html .asp etc...

A comprehensive list may be found here: Web File Formats

Alternatively, type in your browser name into the Set defaults for applications search box, click on the browser name when it appears and see which file types your browser is associated with.

You can also set your browser as the default while you are there.
 

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Windows 11 ProRyzen 9 3900XG-Skill RipjawsV F4-3600C18 (16GB x 2)Gigabyte RX 5700 XT Gaming OC
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Ryzen 9 3900X
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Firefox - Chrome - Edge
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Windows Defender - Clamwin
I think it is an *.html type link so see if html is associated with a browser.

Settings...Apps...Default Apps and search for html in the top search box.

1702987799533.png
 

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I agree with all the above but also, have you tried resetting/troubleshooting your email client? This varies according to the client so look in the 'Help' section for instructions.

Also try your web browser's troubleshoot mode.

As a last resort try uninstalling and reinstalling the web browser to force the app association.
 

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    Windows 11 ProAMD Ryzen 9 8945HS32GB DDR5 SO-DIMMIntegrated AMD Radeon 780M (4.00 GHz)
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    AMD Ryzen 9 8945HS
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Thanks trumpy81, kelper and wiganken for pointing me in the right direction.

All now looking good and working as expected.

I still don't understand how the original settings were lost but at least now, thanks to your help, I am getting back on track. :)
 

My Computer My Computer

At a glance

Win 11Ryzen 3900X64GBRadeon RX 570
OS
Win 11
Computer type
PC/Desktop
CPU
Ryzen 3900X
Motherboard
ASUS X570 Pro
Memory
64GB
Graphics Card(s)
Radeon RX 570
Sound Card
N/A
Monitor(s) Displays
Dell U2717D
Hard Drives
Samsung 980 Pro 500GB
Samsung 970 Pro 500GB
Cooling
Arctic Liquid Freezer ll 280
@Georgie Boy
That is great news, thanks for letting us know and I am glad I was able to assist. :-)
 

My Computer My Computer

At a glance

Windows 11 ProRyzen 9 3900XG-Skill RipjawsV F4-3600C18 (16GB x 2)Gigabyte RX 5700 XT Gaming OC
OS
Windows 11 Pro
Computer type
PC/Desktop
CPU
Ryzen 9 3900X
Motherboard
ASUS ROG Strix X570-E Gaming
Memory
G-Skill RipjawsV F4-3600C18 (16GB x 2)
Graphics Card(s)
Gigabyte RX 5700 XT Gaming OC
Sound Card
Realtek ALC1220P
Monitor(s) Displays
ASUS VE278 (x 2)
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 256GB
Samsung 970 Pro NVMe 512GB (x 2)
ST10000VN0004 10TB (x 2)
ST10000VN0008 10TB (x 2)
ST4000VN000 4TB (x 2)
PSU
Corsair HX1000
Case
Corsair Carbide 400R
Cooling
AMD Wraith Prism (Stock)
Keyboard
Logitech G213
Mouse
Logitech G502
Internet Speed
100Mbps down / 40Mbps up
Browser
Firefox - Chrome - Edge
Antivirus
Windows Defender - Clamwin

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