Solved "lost" USB drives


CountMike

Well-known member
Pro User
VIP
Local time
8:25 PM
Posts
2,806
OS
W11 Pro and Insider Dev
No USB drives are recognized suddenly all show errors. Nothing wrong with ports or controllers, everything else works in all ports. error in Device Manager and nothing in Dusk Management.
I can boot from drives set for Macriun Reflect and Hasleo as well as Live linux and PE. Everything works on Insider dev (dual boot) which is also 24H2. tried disabling them uninstalling and still error. Re-updated chipset drivers too. nothing I know of worked. Diskpart and few disk partition managers don't see them either. System checks come clean.
USB Device tree viewer sees it but with error.
1732043821280.png
 

My Computer My Computer

At a glance

W11 Pro and Insider DevAMD Ryzen 9 7900x2x16GB Kingston 6000MHz, Cl 32 @ 6200MHz Cl30Gigabyte Rx 6600XT Gaming OC 8G Pro
OS
W11 Pro and Insider Dev
Computer type
PC/Desktop
Manufacturer/Model
Home brewed
CPU
AMD Ryzen 9 7900x
Motherboard
ASROCK b650 PRO RS
Memory
2x16GB Kingston 6000MHz, Cl 32 @ 6200MHz Cl30
Graphics Card(s)
Gigabyte Rx 6600XT Gaming OC 8G Pro
Sound Card
MB, Realtek Ac1220p
Monitor(s) Displays
3 x 27"
Screen Resolution
1080p
Hard Drives
Kingston KC3000. 1TBSamsung 970 evo Plus 500GB, Crucial P1 NVMe 1TB, Lexar NVMe 2 TB, Silicon Power M.2 SATA 500GB
PSU
Seasonic 750W
Case
Custom Raidmax
Cooling
Arctic Liquid Freezer III 360mm
Internet Speed
20/19 mbps
What is seen in msinfo32 or device manager?



 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
What is seen in msinfo32 or device manager?



msinfo32 - nothing, Device Manager (Mass storage) error.
 

My Computer My Computer

At a glance

W11 Pro and Insider DevAMD Ryzen 9 7900x2x16GB Kingston 6000MHz, Cl 32 @ 6200MHz Cl30Gigabyte Rx 6600XT Gaming OC 8G Pro
OS
W11 Pro and Insider Dev
Computer type
PC/Desktop
Manufacturer/Model
Home brewed
CPU
AMD Ryzen 9 7900x
Motherboard
ASROCK b650 PRO RS
Memory
2x16GB Kingston 6000MHz, Cl 32 @ 6200MHz Cl30
Graphics Card(s)
Gigabyte Rx 6600XT Gaming OC 8G Pro
Sound Card
MB, Realtek Ac1220p
Monitor(s) Displays
3 x 27"
Screen Resolution
1080p
Hard Drives
Kingston KC3000. 1TBSamsung 970 evo Plus 500GB, Crucial P1 NVMe 1TB, Lexar NVMe 2 TB, Silicon Power M.2 SATA 500GB
PSU
Seasonic 750W
Case
Custom Raidmax
Cooling
Arctic Liquid Freezer III 360mm
Internet Speed
20/19 mbps
Please post images or share links in device manager.

And post a V2 share link.



What changes if any with a reboot into safe mode?
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Go into the registry and look at
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTOR
Is Start set to something other than 3, if so change it to 3 and reboot
 

My Computer My Computer

At a glance

Linux Mint
OS
Linux Mint
Computer type
Laptop
Manufacturer/Model
System76 Lemur Pro
Go into the registry and look at
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTOR
Is Start set to something other than 3, if so change it to 3 and reboot
Super thanx, it was set as 4, why I have no idea. Didn't plug in anything for couple of weeks so didn't have system backup that far back.
First I blamed SATA SSD to USB adapter but then dongles didn't work too.
 

My Computer My Computer

At a glance

W11 Pro and Insider DevAMD Ryzen 9 7900x2x16GB Kingston 6000MHz, Cl 32 @ 6200MHz Cl30Gigabyte Rx 6600XT Gaming OC 8G Pro
OS
W11 Pro and Insider Dev
Computer type
PC/Desktop
Manufacturer/Model
Home brewed
CPU
AMD Ryzen 9 7900x
Motherboard
ASROCK b650 PRO RS
Memory
2x16GB Kingston 6000MHz, Cl 32 @ 6200MHz Cl30
Graphics Card(s)
Gigabyte Rx 6600XT Gaming OC 8G Pro
Sound Card
MB, Realtek Ac1220p
Monitor(s) Displays
3 x 27"
Screen Resolution
1080p
Hard Drives
Kingston KC3000. 1TBSamsung 970 evo Plus 500GB, Crucial P1 NVMe 1TB, Lexar NVMe 2 TB, Silicon Power M.2 SATA 500GB
PSU
Seasonic 750W
Case
Custom Raidmax
Cooling
Arctic Liquid Freezer III 360mm
Internet Speed
20/19 mbps
4 is disabled, so your usb mass storage driver wasn't loading with Windows boot
 

My Computer My Computer

At a glance

Linux Mint
OS
Linux Mint
Computer type
Laptop
Manufacturer/Model
System76 Lemur Pro

Latest Support Threads

Back
Top Bottom