Solved Macrium Reflect Off Line

FrancoDT · Nov 18, 2021

Anyone know why Macrium is off line today? Can't do software updates from the app on two machines or download from the website. Get a little flag on website saying we're offline leave a message.

cereberus · Nov 18, 2021

FrancoDT said:
Anyone know why Macrium is off line today? Can't do software updates from the app on two machines or download from the website. Get a little flag on website saying we're offline leave a message.

Works fine from UK - just updated.
Have you tried rebooting pc?

Ghot · Nov 18, 2021

FrancoDT said:
Anyone know why Macrium is off line today? Can't do software updates from the app on two machines or download from the website. Get a little flag on website saying we're offline leave a message.

That's just the "chat" that's offline today.

The updater also works. You need to make sure you've allowed C:\Program Files\Macrium\Reflect\ReflectUpdater.exe , through the firewall.

FrancoDT · Nov 18, 2021

Odd, rebooted both machines and it downloaded and installed on one machine but still says unable to download update information on the other machine. Never had to reconfigure anything before for updates. Also now the website is completely down.

Ghot · Nov 18, 2021

FrancoDT said:
Odd, rebooted both machines and it downloaded and installed on one machine but still says unable to download update information on the other machine. Never had to reconfigure anything before for updates. Also now the website is completely down.

Website is up for me.

FrancoDT · Nov 18, 2021

Guess I'll try the other machine again later on. Got one machine to version 8.0.6392 but no idea why the downloads are being difficult all the sudden. Guess it's just me in any event.

Also I can get their home page to load but not the download or release note pages, they won't load.

IanMosley · Nov 18, 2021

FrancoDT said:
Anyone know why Macrium is off line today? Can't do software updates from the app on two machines or download from the website. Get a little flag on website saying we're offline leave a message.

No problem in the UK. Successfully downloaded the update to v 8.0.6392 AND also the full install version AND created a viable rescue disc,

Ghot · Nov 18, 2021

FrancoDT said:
Guess I'll try the other machine again later on. Got one machine to version 8.0.6392 but no idea why the downloads are being difficult all the sudden. Guess it's just me in any event.

Also I can get their home page to load but not the download or release note pages, they won't load.

I don't know either. Might try clearing your browser cache, and trying again.

Wisewiz · Nov 18, 2021

I posted this this morning on TenForums, and after a few minutes, the update downloaded successfully. Moved to m y second machine, and the same hiccup happened. All's well now. I think they've had troubles today. Happens to us all.
-----------------
"Got the pop-up, clicked Update, nothing happened for about 60 secs, then the usual update specs-download button panel appeared, but when I clicked download, I got a spinner and finally had to use Task Man to end the "live" update task. Opened the program window to try again, and got the same delay, and another spinner.

I'm not posting this because I'm concerned about it. I just want anyone else who experiences this to know that it's not your machine; it's the update program having a hiccup."

FrancoDT · Nov 18, 2021

Wisewiz said:
I posted this this morning on TenForums, and after a few minutes, the update downloaded successfully. Moved to m y second machine, and the same hiccup happened. All's well now. I think they've had troubles today. Happens to us all.
-----------------
"Got the pop-up, clicked Update, nothing happened for about 60 secs, then the usual update specs-download button panel appeared, but when I clicked download, I got a spinner and finally had to use Task Man to end the "live" update task. Opened the program window to try again, and got the same delay, and another spinner.

I'm not posting this because I'm concerned about it. I just want anyone else who experiences this to know that it's not your machine; it's the update program having a hiccup."

Thanks Wiz, I was starting to get a complex lol. I thought it had to be server related on their end. Still won't download on one machine but hopefully they get it cleared up by tomorrow or so.

Wisewiz · Nov 18, 2021

It seems to have been an up-and-down thing for several hours for them today. When I got the pop-up on machine #3 (my wife's computer, in her office) an hour or so later, I clicked it and immediately got the specs-download panel, and immediately got the patch.

Give 'er a try later. I'm sure they've taken steps to fix the glitch.

FrancoDT · Nov 20, 2021

Finally updated nice and smooth today.

Bree · Nov 20, 2021

FrancoDT said:
Finally updated nice and smooth today.

You're not actually downloading direct from Macrium. Like almost all big websites they use Content Delivery Networks (CDN) to cache downloads locally to you. When Macrium put up a new download there often seem to be a few glitches as the CDN catches up with the changes. Invariably settles down after a day.