Mail not working

James Callan

New member
Local time
10:28 PM
Posts
4
[W11 Ver. 22463.1000] I noticed my desktop had no incoming e-mail since Sept.11. Seems the Mail app is not working, even after uninstall/re-install and endless settings attempts. Strangely, all settings are identical to my laptop (W10) which does work, so it seems W11 should work. Is is possible W11 is stuck on my old password which has since been changed?

Help. Please.
 

My Computer

System One

  • Operating System
    Windows 11

johnlgalt

Antidisestablishmentarianistentarianist
Power User
VIP
Local time
10:28 PM
Posts
1,873
Location
3rd Rock
Is this only for the one account that you use to log into windows? (Assuming you use a Microsoft account login for Windows) Also, do you use Hello to log in to your account?

If you're using Windows Hello, try turning that off, and that should force you to log in to Windows with your password. After you do that, check to see if Mail is working again, and if not, try removing and re-adding that account one last time. Remember, all of this with Windows Hello turned off.

if it works again, you can then re-enable Hello.

If you're not using Hello / don't have your Windows login tied to your Microsoft account (meaning you log in with a local account) you can possibly try removing the account from Settings --> Accounts and then try adding it again there, and see if Mail picks it up or not.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2* 1920*1080
    Hard Drives
    3x Sabrent Rocket PCIe Gen4 NVMe M.2 1 TB SSD (SB-ROCKET-NVMe4-1TB)
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM --> RAID1
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
  • Operating System
    Windows 10 x64 Pro build 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master (shared) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
    Browser
    Edge Chromium | Chrome | Firefox Nightly | Brave
    Antivirus
    Defender + MB4

James Callan

New member
Local time
10:28 PM
Posts
4
Yes, I repaired, then reset, then uninstalled/re-installed: no dice. But thanks for your thoughts.
 

My Computer

System One

  • Operating System
    Windows 11

johnlgalt

Antidisestablishmentarianistentarianist
Power User
VIP
Local time
10:28 PM
Posts
1,873
Location
3rd Rock
Next step would be to create a new user and maybe a different Microsoft account (for testing), or even the same account, again, and see if it works in the new account.

I assume that you've actually gone to outlook.com and verified there is supposed to be new mail for you to see there?
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2* 1920*1080
    Hard Drives
    3x Sabrent Rocket PCIe Gen4 NVMe M.2 1 TB SSD (SB-ROCKET-NVMe4-1TB)
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM --> RAID1
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
  • Operating System
    Windows 10 x64 Pro build 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master (shared) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
    Browser
    Edge Chromium | Chrome | Firefox Nightly | Brave
    Antivirus
    Defender + MB4

James Callan

New member
Local time
10:28 PM
Posts
4
Yes, thank you. I receive e-mails normally on my laptop (W10) and my Iphone, so I do not see any error associated with the ISP (Comcast). Perhaps the release of W11 on 10/5 will allow me a fresh start.
 

My Computer

System One

  • Operating System
    Windows 11
Top Bottom