Mass Storage Device USB Device Problem

lolekk · Jun 6, 2024

When I disconnected this externals still I'm getting notification about this Mass...

Tester · Jun 6, 2024

If you say you have no 'storage devices' connected.
Can test this:

Disable the USB selective suspend feature
- On your keyboard, press the Windows logo key, then press R to bring up the Run box.
- Type control and press Enter.
- Click Power Options when View by Large icons selected.
- Select Change plan settings of Balanced(recommended) or High if it was set on that.
- Click Change advanced power settings.
- Double-click USB settings > USB selective suspend setting.
- Click Enabled, then select Disabled from the drop-down
- Click Apply > OK to save your settings.

When you disable that in usb settings, are you still getting notifications.

lolekk · Jun 6, 2024

When my externals are disconnected, notification about Mass...Is still coming and the worse is that every time is sound too

lolekk · Jun 6, 2024

After doing few times what it advice me antspants (post #6) and what Tester said in post #22 looks that it's fixed.
I really appreciate Your help Guys. Thanks so much.

antspants · Jun 6, 2024

Good to hear. Cheers

antspants · Jun 6, 2024

if you could please:

If your problem is solved, please go to the top right of Post #1 and click on the green button “Mark As Solved”

Thank you

lolekk · Jun 19, 2024

Hi,
I came back because the problem came back, but now I know where the problem comes from.

I have 2 WD External hard drives and I put a password on one of them and when I tried to use it after some time it turned out that I forgot my password. There is a limit of attempts (5X). But there is a chance to repeat this, after manually unplugging the HD and after a short time reconnecting it to the computer and then I have five new attempts. In my case, this disconnection did nothing. It seems that my external HD is recognized as still connected and I get a message to disconnect and try again. It doesn't matter how many times I hang up, it's still the same. Another option is to format your hard drive. My hard drive is 4.7GB, which means I have to do everything I can to fix it. I didn't mention that I found a piece of paper with my password on it and I would be able to open it. I didn't point out that disable and uninstall doesn't help. It always comes back

lolekk · Jun 19, 2024

I'm sending some images
There are three pictures and this cd drive with 7.46MB capacity is the hard drive. In the same time in WD Drive Utilities it show actual capacity and name this as a hard drive

VWFeature · Sep 6, 2024

Take a look at Windows 11 Won't Recognize External Hard Drive [7 Easy Fixes]
Useful step by step protocol.

VWFeature · Sep 6, 2024

lolekk said:
Hi,
I came back because the problem came back, but now I know where the problem comes from.

I have 2 WD External hard drives and I put a password on one of them and when I tried to use it after some time it turned out that I forgot my password. There is a limit of attempts (5X). But there is a chance to repeat this, after manually unplugging the HD and after a short time reconnecting it to the computer and then I have five new attempts. In my case, this disconnection did nothing. It seems that my external HD is recognized as still connected and I get a message to disconnect and try again. It doesn't matter how many times I hang up, it's still the same. Another option is to format your hard drive. My hard drive is 4.7GB, which means I have to do everything I can to fix it. I didn't mention that I found a piece of paper with my password on it and I would be able to open it. I didn't point out that disable and uninstall doesn't help. It always comes back

You MIGHT be able to unmount/Remount it, but if that doesn't work, ask WD.

THis is not a WINDOWS problem, it's a problem w the security/PW in the HDD firmware.