Microsoft 365 - "this product can't be installed on the selected update channel"?


Greenfinch

Greenfinch

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Windows 11 Pro

Microsoft 365 - "this product can't be installed on the selected update channel"?​

What does this mean and how can I overcome this block please and install 365 on my system?
Thank you,
CrVMo
 
Windows Build/Version
22H2 (OS build 22621.2506)

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My Computer My Computer

At a glance

Windows 11 Proi7-6950X CPU @ 3.00GHz32685 MB (DDR4 SDRAM)NVIDIA GeForce GTX 970 (4 GB)
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
ASRock X99 Extreme4
CPU
i7-6950X CPU @ 3.00GHz
Motherboard
ASRock X99 Extreme4
Memory
32685 MB (DDR4 SDRAM)
Graphics Card(s)
NVIDIA GeForce GTX 970 (4 GB)
Sound Card
Realtek ALC1150 @ Intel Wellsburg PCH - High Definition Audio Controller
Monitor(s) Displays
Iiyama ProLite 2792Q (DisplayPort)
Screen Resolution
2560 x 1440
Hard Drives
Drive #1 - Samsung SSD 970 EVO Plus 250GB (0025_3854_0140_90A1.) [232 GB] C:
Drive #2 - Samsung SSD 970 EVO 250GB (0025_3858_81B0_7002.) [232 GB] D:
Drive #3 - Samsung SSD 970 EVO Plus 250GB (0025_385A_91B0_E987.) [232 GB] E:
PSU
EVGA SuperNOVA 750W PC Power Supply - Gold
Case
Fractal Design Define R4 PC Case - White
Cooling
Noctua NH-U12S - NH-U12S Ultra-Quiet Slim CPU Cooler with NF-F12 Fan
Keyboard
FILCO
Mouse
Logitech M705
Internet Speed
32Mbps download
Browser
Google Chrome
Antivirus
Windows Defender
I suggest you contact 365 support. They are really good to help usually without a wait.

Contact Us - Microsoft Support

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.
support.microsoft.com support.microsoft.com
Select Office 365
select Get Home Support
Under "tell us your problem" type Office install error product can't be installed on the selected update channel
Click "contact support"
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
glasskuter said:
I suggest you contact 365 support. They are really good to help usually without a wait.

Contact Us - Microsoft Support

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.
support.microsoft.com support.microsoft.com
Select Office 365
select Get Home Support
Under "tell us your problem" type Office install error product can't be installed on the selected update channel
Click "contact support"
Click to expand...
Good advice.

I wonder if @Greenfinch is on a domain (school or work) - that could lockdown abilty to install it?
 

My Computer My Computer

At a glance

Windows 11 Pro + Win11 Canary VM.I9 13th gen i9-13900H 2.60 GHZ16 GB solderedIntegrated Intel Iris XE
OS
Windows 11 Pro + Win11 Canary VM.
Computer type
Laptop
Manufacturer/Model
ASUS Zenbook 14
CPU
I9 13th gen i9-13900H 2.60 GHZ
Motherboard
Yep, Laptop has one.
Memory
16 GB soldered
Graphics Card(s)
Integrated Intel Iris XE
Sound Card
Realtek built in
Monitor(s) Displays
laptop OLED screen
Screen Resolution
2880x1800 touchscreen
Hard Drives
1 TB NVME SSD (only weakness is only one slot)
PSU
Internal + 65W thunderbolt USB4 charger
Case
Yep, got one
Cooling
Stella Artois (UK pint cans - 568 ml) - extra cost.
Keyboard
Built in UK keybd
Mouse
Bluetooth , wireless dongled, wired
Internet Speed
900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
Browser
Edge
Antivirus
Defender
Other Info
TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

Macrium Reflect Home V8
Office 365 Family (6 users each 1TB onedrive space)
Hyper-V (a vm runs almost as fast as my older laptop)
glasskuter said:
I suggest you contact 365 support. They are really good to help usually without a wait.

Contact Us - Microsoft Support

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.
support.microsoft.com support.microsoft.com
Select Office 365
select Get Home Support
Under "tell us your problem" type Office install error product can't be installed on the selected update channel
Click "contact support"
Click to expand...
Thank you very much 🙂
 

My Computer My Computer

At a glance

Windows 11 Proi7-6950X CPU @ 3.00GHz32685 MB (DDR4 SDRAM)NVIDIA GeForce GTX 970 (4 GB)
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
ASRock X99 Extreme4
CPU
i7-6950X CPU @ 3.00GHz
Motherboard
ASRock X99 Extreme4
Memory
32685 MB (DDR4 SDRAM)
Graphics Card(s)
NVIDIA GeForce GTX 970 (4 GB)
Sound Card
Realtek ALC1150 @ Intel Wellsburg PCH - High Definition Audio Controller
Monitor(s) Displays
Iiyama ProLite 2792Q (DisplayPort)
Screen Resolution
2560 x 1440
Hard Drives
Drive #1 - Samsung SSD 970 EVO Plus 250GB (0025_3854_0140_90A1.) [232 GB] C:
Drive #2 - Samsung SSD 970 EVO 250GB (0025_3858_81B0_7002.) [232 GB] D:
Drive #3 - Samsung SSD 970 EVO Plus 250GB (0025_385A_91B0_E987.) [232 GB] E:
PSU
EVGA SuperNOVA 750W PC Power Supply - Gold
Case
Fractal Design Define R4 PC Case - White
Cooling
Noctua NH-U12S - NH-U12S Ultra-Quiet Slim CPU Cooler with NF-F12 Fan
Keyboard
FILCO
Mouse
Logitech M705
Internet Speed
32Mbps download
Browser
Google Chrome
Antivirus
Windows Defender

My Computer My Computer

At a glance

Windows 11 Proi7-6950X CPU @ 3.00GHz32685 MB (DDR4 SDRAM)NVIDIA GeForce GTX 970 (4 GB)
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
ASRock X99 Extreme4
CPU
i7-6950X CPU @ 3.00GHz
Motherboard
ASRock X99 Extreme4
Memory
32685 MB (DDR4 SDRAM)
Graphics Card(s)
NVIDIA GeForce GTX 970 (4 GB)
Sound Card
Realtek ALC1150 @ Intel Wellsburg PCH - High Definition Audio Controller
Monitor(s) Displays
Iiyama ProLite 2792Q (DisplayPort)
Screen Resolution
2560 x 1440
Hard Drives
Drive #1 - Samsung SSD 970 EVO Plus 250GB (0025_3854_0140_90A1.) [232 GB] C:
Drive #2 - Samsung SSD 970 EVO 250GB (0025_3858_81B0_7002.) [232 GB] D:
Drive #3 - Samsung SSD 970 EVO Plus 250GB (0025_385A_91B0_E987.) [232 GB] E:
PSU
EVGA SuperNOVA 750W PC Power Supply - Gold
Case
Fractal Design Define R4 PC Case - White
Cooling
Noctua NH-U12S - NH-U12S Ultra-Quiet Slim CPU Cooler with NF-F12 Fan
Keyboard
FILCO
Mouse
Logitech M705
Internet Speed
32Mbps download
Browser
Google Chrome
Antivirus
Windows Defender
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