MICROSOFT CAN'T HELP

Devware3 · Apr 8, 2026

Hello
So I can't create recovery drive. Windows11 pro 25H2.
Ihave had Microsoft on my machine for many hours today trying to fix my problem.
The scary part is that they say they have tried everything and can't assist any further. They suggested I reach out to a windows 11 forum.
They tried everything should of a fresh install which won't work for me as the only problem I have is creating a recovery disk. Windows works otherwise fairly well. Any comments will be appreciated.

Fishmill · Apr 8, 2026

You say Windows is working "fairly well".

Wondering how severe your current problems are?

If you had a recovery USB drive right now, would you use it?

Devware3 · Apr 8, 2026

Fishmill said:
You say Windows is working "fairly well".

Wondering how severe your current problems are?

If you had a recovery USB drive right now, would you use it?

Thanks for your reply. I guess the answer would be no. I have a few computers running design software so I am creating recovery disks for all machines in the event of any problems which may occur in the future.

Fishmill · Apr 8, 2026

Devware3 said:
Thanks for your reply. I guess the answer would be no. I have a few computers running design software so I am creating recovery disks for all machines in the event of any problems which may occur in the future.

Have you deliberately rejected all other means of recovery from such problems?

allan · Apr 8, 2026

You can try 3rd party disc imaging utilities. One of the best paid options is Macrium Reflect. Among the best free options is Hasleo (Hasleo provides Windows Backup & Clone, Data Recovery, Windows To Go Creator, and more.)

Devware3 · Apr 8, 2026

Fishmill said:
Have you deliberately rejected all other means of recovery from such problems?

Not at all. I'm open to any options.

Celery · Apr 8, 2026

Devware3 said:
So I can't create recovery drive.

What error message do you get when you try to create a recovery drive?

Create Recovery Drive in Windows 11

This tutorial will show you how to create a bootable USB recovery drive that boots to advanced startup (WinRE) to troubleshoot, restore, or recover Windows 11. If your PC won’t start, you can use a recovery drive to restore from a system restore point or recover your PC. It's a good idea to...

www.elevenforum.com

Devware3 · Apr 8, 2026

Celery said:
What error message do you get when you try to create a recovery drive?

Create Recovery Drive in Windows 11

This tutorial will show you how to create a bootable USB recovery drive that boots to advanced startup (WinRE) to troubleshoot, restore, or recover Windows 11. If your PC won’t start, you can use a recovery drive to restore from a system restore point or recover your PC. It's a good idea to...

www.elevenforum.com

Thank you. Problems like cannot create disk, fatal error encountered, can't confirm my system can run on win 11.
Have copied all versions of Install. Wim and Install. From both iso versions English us + English international. Hope to helps.

Devware3 · Apr 8, 2026

Celery said:
What error message do you get when you try to create a recovery drive?

Create Recovery Drive in Windows 11

This tutorial will show you how to create a bootable USB recovery drive that boots to advanced startup (WinRE) to troubleshoot, restore, or recover Windows 11. If your PC won’t start, you can use a recovery drive to restore from a system restore point or recover your PC. It's a good idea to...

www.elevenforum.com

Windows will not allow me to create a recover drive. Microsoft support tried everything they could to fix the problem without anh result.

glasskuter · Apr 8, 2026

If your goal is to safely protect your software, files, OS...everything on your PC, a recovery drive is not the answer. Only imaging software can do that. If you are unable to create a recovery drive, you have a problem. You can try a Repair Install Windows 11 with an In-place Upgrade but this fixes windows OS problems only.

dalchina · Apr 8, 2026

Have copied all versions of Install. Wim and Install. From both iso versions English us + English international.

I'm puzzled. Have a look at the tutorial for creating a recovery drive. Please point to where it mentions needing any of the above.

Please state point by point exactly what you are doing when you try to do this, in the hope it might be clearer. Thanks.

And as said, please look into the routine and regular use of 3rd party disk imaging to create a set of image files on external storage.
A normal disk image file basically contains a compressed copy of the used parts of the partitions imaged.

Celery · Apr 8, 2026

Devware3 said:
Problems like cannot create disk, fatal error encountered, can't confirm my system can run on win 11.

That information isn’t very helpful. Could you provide the exact error message or a screenshot of it?

Devware3 said:
Have copied all versions of Install. Wim and Install. From both iso versions English us + English international. Hope to helps.

What exactly are you trying to do?

Devware3 · Apr 8, 2026

Celery said:
That information isn’t very helpful. Could you provide the exact error message or a screenshot of it?

What exactly are you trying to do?

Create a recover disk for future security against crashes or other problems.

Devware3 · Apr 8, 2026

dalchina said:
I'm puzzled. Have a look at the tutorial for creating a recovery drive. Please point to where it mentions needing any of the above.

Please state point by point exactly what you are doing when you try to do this, in the hope it might be clearer. Thanks.

And as said, please look into the routine and regular use of 3rd party disk imaging to create a set of image files on external storage.
A normal disk image file basically contains a compressed copy of the used parts of the partitions imaged.

The main problem is the wire is missing and we can't replace /restore the image or enable it in order to create the recovery disk. Thanks

Devware3 · Apr 8, 2026

Devware3 said:
The main problem is the wire is missing and we can't replace /restore the image or enable it in order to create the recovery disk. Thanks

Not wire. WINre

Devware3 · Apr 8, 2026

Devware3 said:
Create a recover disk for future security against crashes or other problems.

I will post images tomorrow. Thanks

glasskuter · Apr 8, 2026

One can access WINRE from a Windows installation usb drive. The iso file used for the drive should be of the same Windows version as what is installed. This same drive can be used to access WINRE on any computer running that version of windows.

Celery · Apr 8, 2026

Devware3 said:
The main problem is the WinRE is missing and we can't replace /restore the image or enable it in order to create the recovery disk

Do you mean the following error message?

"We can’t create a recovery drive on this PC. Some required files are missing."

cant-create-a-recovery-drive-some-required-files-are-missing.webp

If so, try the following:

Run the following commands as administrator:

reagentc /disable
reagentc /enable
reagentc /info

If reagentc /info shows "Windows RE status: Enabled", then your WinRE configuration is likely OK.

Devware3 · Apr 8, 2026

Celery said:
Do you mean the following error message?

"We can’t create a recovery drive on this PC. Some required files are missing."

View attachment 168108

If so, try the following:

Run the following commands as administrator:

reagentc /disable
reagentc /enable
reagentc /info

If reagentc /info shows "Windows RE status: Enabled", then your WinRE configuration is likely OK.

Both I and the support agrnt from windows tried it all. reagentc cannot find the file. Even after creating new recover folder extracting the install file to new folder it still can't find it. Very strange. Especially once the windows agent said he has tried everything and can't fix it!!

dalchina · Apr 8, 2026

Thank you for your -er - reply.

You also haven't shown what actual response you get to the reagentc commands. I hate guessing.

Post a screenshot of your partitions using Minitool Partition Wizard.

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