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Microsoft Store Not Working
Well-known member
Pro User
VIP
I have been trying to get into the Microsoft Store but so far, all I get is this:
Anyone else seeing this problem, or is it just me? It's been happening for a couple days.
Windows Build/Version
Windows 11 Build 22000.778
OS
Windows 11 23H2 22631.2861
Computer type
PC/Desktop
Manufacturer/Model
HP Envy TE01-1xxx
CPU
Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
Motherboard
16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
Memory
16384 MBytes
Graphics Card(s)
Intel UHD Graphics 630
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Monitor 1 - Acer 27" Monitor 2 - Acer 27"
Screen Resolution
1920 x 1080
Hard Drives
WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
PSU
HP
Case
HP
Cooling
Standard
Keyboard
Logitech Wave K350
Mouse
Logitech M705
Internet Speed
500 mbps
Browser
Firefox
Antivirus
Windows Defender
Other Info
That's all Folks!
Operating System
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP
CPU
Intel Core i7 (10th gen) 10700
Motherboard
Intel
Memory
16 GB
Graphics card(s)
Intel UHD Graphics 630
Sound Card
Built-in
Monitor(s) Displays
Acer 27" & Samsung 24"
Screen Resolution
1920 x
Hard Drives
SSD (512 GB)
PSU
Intel i7 10th Generation
Case
HP
Cooling
HP/Intel?
Mouse
Logitech M705
Keyboard
Logitech Wave K350
Internet Speed
50 mbps
Browser
Firefox 90.2
Antivirus
Windows Defender
Other Info
Headphone/Microphone Combo
Well-known member
Power User
VIP
I am on the same build as you
@Wynona and have NO problems getting into the store
OS
Windows 11 Pro 24H2 Build-26100.3915
Computer type
PC/Desktop
Manufacturer/Model
Home built
CPU
Intel S1200 Core i3 10105
Motherboard
Gigabyte S1200 MicroATX B560M DS3H DDR4
Memory
32.0 GB
Graphics Card(s)
MSI GT710 2GB PCIe Video Card
Sound Card
Realtek® Audio CODEC
Monitor(s) Displays
Dual Acer 24in
Screen Resolution
1920 x 1080
Hard Drives
500GB Crucial P1 M.2 PCIe SSD
PSU
500W
Case
Thermaltake ATX Versa H21 Case
Cooling
Internal fans by (3)
Keyboard
Microsoft Wireless Keyboard 850
Mouse
Microsoft Wireless mouse
Internet Speed
50Mbps / 20Mbps
Browser
Chrome
Antivirus
Defender, Malwarebyte
Operating System
Windows 11 Pro 24H2 Build-26100.3915
Computer type
PC/Desktop
Manufacturer/Model
Home built Test-PC
CPU
Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
Motherboard
ASUS S1150 MicroATX B85M-E
Memory
12.0 GB
Graphics card(s)
Integrated Video Card
Sound Card
Integrated Sound Card
Monitor(s) Displays
Chimei 22"
Screen Resolution
1680 x 1050
Hard Drives
120GB WD 2.5" Green SATA 6Gb/s SSD
PSU
400W
Case
Cougar MicroATX MG100 Case Black
Cooling
Deepcool 120mm Case Fan
Mouse
Logitech Wireless mouse
Keyboard
Logitech Wireless keyboard
Internet Speed
50Mbps / 20Mbps
Browser
Chrome
Antivirus
Defender
Other Info
Only running Win 11 on this PC for test purposes
Well-known member
Pro User
VIP
Thread Starter
I am on the same build as you
@Wynona and have NO problems getting into the store
I'm going to try disabling my VPN and see if that's the reason. brb
OS
Windows 11 23H2 22631.2861
Computer type
PC/Desktop
Manufacturer/Model
HP Envy TE01-1xxx
CPU
Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
Motherboard
16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
Memory
16384 MBytes
Graphics Card(s)
Intel UHD Graphics 630
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Monitor 1 - Acer 27" Monitor 2 - Acer 27"
Screen Resolution
1920 x 1080
Hard Drives
WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
PSU
HP
Case
HP
Cooling
Standard
Keyboard
Logitech Wave K350
Mouse
Logitech M705
Internet Speed
500 mbps
Browser
Firefox
Antivirus
Windows Defender
Other Info
That's all Folks!
Operating System
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP
CPU
Intel Core i7 (10th gen) 10700
Motherboard
Intel
Memory
16 GB
Graphics card(s)
Intel UHD Graphics 630
Sound Card
Built-in
Monitor(s) Displays
Acer 27" & Samsung 24"
Screen Resolution
1920 x
Hard Drives
SSD (512 GB)
PSU
Intel i7 10th Generation
Case
HP
Cooling
HP/Intel?
Mouse
Logitech M705
Keyboard
Logitech Wave K350
Internet Speed
50 mbps
Browser
Firefox 90.2
Antivirus
Windows Defender
Other Info
Headphone/Microphone Combo
Well-known member
Pro User
VIP
Thread Starter
I'm going to try disabling my VPN and see if that's the reason. brb
OK, seems it's SurfShark. I have had problems with that before, but they cleared up. Guess they're back.
Now to figure out how to get around the problem.
OS
Windows 11 23H2 22631.2861
Computer type
PC/Desktop
Manufacturer/Model
HP Envy TE01-1xxx
CPU
Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
Motherboard
16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
Memory
16384 MBytes
Graphics Card(s)
Intel UHD Graphics 630
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Monitor 1 - Acer 27" Monitor 2 - Acer 27"
Screen Resolution
1920 x 1080
Hard Drives
WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
PSU
HP
Case
HP
Cooling
Standard
Keyboard
Logitech Wave K350
Mouse
Logitech M705
Internet Speed
500 mbps
Browser
Firefox
Antivirus
Windows Defender
Other Info
That's all Folks!
Operating System
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP
CPU
Intel Core i7 (10th gen) 10700
Motherboard
Intel
Memory
16 GB
Graphics card(s)
Intel UHD Graphics 630
Sound Card
Built-in
Monitor(s) Displays
Acer 27" & Samsung 24"
Screen Resolution
1920 x
Hard Drives
SSD (512 GB)
PSU
Intel i7 10th Generation
Case
HP
Cooling
HP/Intel?
Mouse
Logitech M705
Keyboard
Logitech Wave K350
Internet Speed
50 mbps
Browser
Firefox 90.2
Antivirus
Windows Defender
Other Info
Headphone/Microphone Combo
Well-known member
Guru
VIP
Right-click Microsoft Store from Start Menu and select App settings and from opened Settings screen you can reset or repair Microsoft Store.
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Well-known member
Pro User
VIP
Thread Starter
Right-click Microsoft Store from Start Menu and select App settings and from opened Settings screen you can reset or repair Microsoft Store.
Thanks, FreeBooter. I tried Repair, and it didn't work. Then I tried Reset and that didn't work either.
I emailed SurfShark Support. Quick turnaround and I've been asked to change the connection protocol. I also have some other things to do and check. I'll report back when I'm done.
According to the other thread on this issue, it seems the issue has been happening for the last few updates. I just restarted SurfShark today (it had been turned off), so am not sure how long the issue has been around . . .
OS
Windows 11 23H2 22631.2861
Computer type
PC/Desktop
Manufacturer/Model
HP Envy TE01-1xxx
CPU
Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
Motherboard
16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
Memory
16384 MBytes
Graphics Card(s)
Intel UHD Graphics 630
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Monitor 1 - Acer 27" Monitor 2 - Acer 27"
Screen Resolution
1920 x 1080
Hard Drives
WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
PSU
HP
Case
HP
Cooling
Standard
Keyboard
Logitech Wave K350
Mouse
Logitech M705
Internet Speed
500 mbps
Browser
Firefox
Antivirus
Windows Defender
Other Info
That's all Folks!
Operating System
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP
CPU
Intel Core i7 (10th gen) 10700
Motherboard
Intel
Memory
16 GB
Graphics card(s)
Intel UHD Graphics 630
Sound Card
Built-in
Monitor(s) Displays
Acer 27" & Samsung 24"
Screen Resolution
1920 x
Hard Drives
SSD (512 GB)
PSU
Intel i7 10th Generation
Case
HP
Cooling
HP/Intel?
Mouse
Logitech M705
Keyboard
Logitech Wave K350
Internet Speed
50 mbps
Browser
Firefox 90.2
Antivirus
Windows Defender
Other Info
Headphone/Microphone Combo
Well-known member
Pro User
VIP
Thread Starter
Report:
I changed the connection protocol and everything is good for now.
From SurfShark:
In the meanwhile, let's quickly change the connection protocol. To do so, go to the Surfshark app - Settings - VPN Settings - Protocol. Select the OpenVPN (UDP) option and try to connect.
Support also asked some questions which I'm going to answer for good measure.
OS
Windows 11 23H2 22631.2861
Computer type
PC/Desktop
Manufacturer/Model
HP Envy TE01-1xxx
CPU
Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
Motherboard
16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
Memory
16384 MBytes
Graphics Card(s)
Intel UHD Graphics 630
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Monitor 1 - Acer 27" Monitor 2 - Acer 27"
Screen Resolution
1920 x 1080
Hard Drives
WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
PSU
HP
Case
HP
Cooling
Standard
Keyboard
Logitech Wave K350
Mouse
Logitech M705
Internet Speed
500 mbps
Browser
Firefox
Antivirus
Windows Defender
Other Info
That's all Folks!
Operating System
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP
CPU
Intel Core i7 (10th gen) 10700
Motherboard
Intel
Memory
16 GB
Graphics card(s)
Intel UHD Graphics 630
Sound Card
Built-in
Monitor(s) Displays
Acer 27" & Samsung 24"
Screen Resolution
1920 x
Hard Drives
SSD (512 GB)
PSU
Intel i7 10th Generation
Case
HP
Cooling
HP/Intel?
Mouse
Logitech M705
Keyboard
Logitech Wave K350
Internet Speed
50 mbps
Browser
Firefox 90.2
Antivirus
Windows Defender
Other Info
Headphone/Microphone Combo
