Solved Microsoft Support tried to help. NUMPAD 5 not recognized once logged in to Windows 11

TBolt · Jul 24, 2024

Hi all.

For many months now (possibly over 9 months), my NUMPAD 5 key is not recognized while I am logged in to Windows 11. Before I log in to Windows, though, my NUMPAD 5 key is recognized -- meaning, if 5 was part of my login PIN, the NUMPAD 5 key can be used to enter the "5" input.

This is the case with 3 keyboards:

2 USB-connected keyboards; each with a built-in NUMPAD.
Windows' On Screen keyboard.

Early this morning, I chatted with Microsoft Support. The rep guided me through an "in place" Windows 11 upgrade. The upgrade was supposed to reset all of my Windows settings. Unfortunately, though, the issue persists after the "in place" upgrade was completed.

Windows Support ended at this point with advice to contact the PC manufacturer. That's a rabbit hole not worth falling into. haha. It's a custom-built rig.

I'm just looking 1) to see if anyone else has had the same experience, and 2) for ideas on what component (hardware or software) might need attention.
Something in the BIOS? A registry entry?

Thank you for any input!

OAT · Jul 24, 2024

TBolt said:
Hi all.

For many months now (possibly over 9 months), my NUMPAD 5 key is not recognized while I am logged in to Windows 11. Before I log in to Windows, though, my NUMPAD 5 key is recognized -- meaning, if 5 was part of my login PIN, the NUMPAD 5 key can be used to enter the "5" input.

This is the case with 3 keyboards:

2 USB-connected keyboards; each with a built-in NUMPAD.

Windows' On Screen keyboard.

Early this morning, I chatted with Microsoft Support. The rep guided me through an "in place" Windows 11 upgrade. The upgrade was supposed to reset all of my Windows settings. Unfortunately, though, the issue persists after the "in place" upgrade was completed.

Windows Support ended at this point with advice to contact the PC manufacturer. That's a rabbit hole not worth falling into. haha. It's a custom-built rig.

I'm just looking 1) to see if anyone else has had the same experience, and 2) for ideas on what component (hardware or software) might need attention.
Something in the BIOS? A registry entry?

Thank you for any input!

Hi & welcome,
Have you tried creating a new user and see if the result is the same?
or just log in as Admin:

Code:

net user administrator /active: yes

Please fill out your system specs in your profile.

TBolt · Jul 24, 2024

OAT said:
Hi & welcome,
Have you tried creating a new user and see if the result is the same?
or just log in as Admin:

Code:

net user administrator /active: yes

Please fill out your system specs in your profile.

Hi, OAT and thank you!

No, I haven't but I will try now.
I'll add system specs soon too.

garlin · Jul 24, 2024

Try reading this thread, and see if it applies to you:

Numpad 5 With Numlock won't output 5 unless it is also pressed with the windows key on Windows 10, Same behavior with Virtual Keyboard

I'm having the most frustrating problem with Windows 10 after the latest patches were installed on my system. (7/7/2021) Windows 10 Pro Version 21H1 OS Build 19043.1151 Keyboard - Logitech G413 The

superuser.com

OAT · Jul 24, 2024

garlin said:
Try reading this thread, and see if it applies to you:

Numpad 5 With Numlock won't output 5 unless it is also pressed with the windows key on Windows 10, Same behavior with Virtual Keyboard

I'm having the most frustrating problem with Windows 10 after the latest patches were installed on my system. (7/7/2021) Windows 10 Pro Version 21H1 OS Build 19043.1151 Keyboard - Logitech G413 The

superuser.com

The issue is very similar to the OP's and is almost 3 years old.
Nice catch.
You'd think it would be fixed by NVidia by now.

TBolt · Jul 24, 2024

garlin said:
Try reading this thread, and see if it applies to you:

Numpad 5 With Numlock won't output 5 unless it is also pressed with the windows key on Windows 10, Same behavior with Virtual Keyboard

I'm having the most frustrating problem with Windows 10 after the latest patches were installed on my system. (7/7/2021) Windows 10 Pro Version 21H1 OS Build 19043.1151 Keyboard - Logitech G413 The

superuser.com

lol. Oh man, that's it!

Thank you so much for finding that garlin.

TBolt · Jul 24, 2024

OAT said:
Hi & welcome,
Have you tried creating a new user and see if the result is the same?

A new standard, local user account did not experience the problem.

OAT said:
or just log in as Admin:

Code:

net user administrator /active: yes

I now see the Administrator user on the login screen, but I haven't set a password. Is a password set within the BIOS?
Simply curious, as I may just re-hide the Admin account.

Thank you OAT!

garlin · Jul 24, 2024

OAT said:
You'd think it would be fixed by NVidia by now.

NVIDIA probably doesn't think it's a bug. They should do a better job informing you that it's a built-in feature. If NVIDIA has time to scroll thru random "ads" while it's installing, they have time to make a Public Service Announcement.

OAT · Jul 24, 2024

TBolt said:
A new standard, local user account did not experience the problem.

I now see the Administrator user on the login screen, but I haven't set a password. Is a password set within the BIOS?
Simply curious, as I may just re-hide the Admin account.

Thank you OAT!

So we know now that it is user bound. No need to use the admin account.
As discussed with @garlin , it's probably Nvidia Experience at startup.
Uninstall it or disable it; I have it removed on my system.

In order to get rid of Admin,

Code:

net user administrator /active:no

Please not there is no space before the 'no'

TBolt · Jul 24, 2024

OAT said:
So we know now that it is user bound. No need to use the admin account.
As discussed with @garlin , it's probably Nvidia Experience at startup.
Uninstall it or disable it; I have it removed on my system.

In order to get rid of Admin,

Code:

net user administrator /active:no

I changed the default key binding so that my NUMPAD 5 isn't intercepted.

I want to keep the GeForce Experience app for driver update notifications and the Optimal settings toggle available for each game.

If you do not have GeForce Experience installed, do you simply remind yourself to look for updates on NVIDIA's website?

OAT · Jul 24, 2024

TBolt said:
I want to keep the GeForce Experience app for driver update notifications and the Optimal settings toggle available for each game.

If you do not have GeForce Experience installed, do you simply remind yourself to look for updates on NVIDIA's website?

It is 'religiously' reported on this very site.

Remember the latest is not always better.
I think it's fair to say that NVidia has monthly releases.