Mouse + Pad Are Unreliable


E

Ed McCauley

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OS
Windows 11 Pro 25H2
Dell Precision 3541 Core i7 Gen 9 2.60Ghz 16GB memory
Win11 Pro v.23H2 64 bit Mouse Logitec G600 + Laptop Touchpad

My mouse will wok fine for 20 minutes or so, then it starts flinging itself all over the screen when I try to select something. When I manage to get it where I want it, it almost never activates whatever control I want. Unplugging (it's a corded mouse) and replugging it in restarts the mouse and sometimes it now works. After 45 minutes of misbehaving it once again works fine. With the Mouse unplugged the Mouse Pad has the same issue as the external logitec.

All Mouse drivers are up to date. Memory and CPU usage are normal, and no app will definitely cause the mouse problem. Could it be a laptop hardware issue?

Thanks for any assistance...
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2Intel i7 2.60Ghz16GBNvidia Quadro P620 + Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell/Precision 351
    CPU
    Intel i7 2.60Ghz
    Motherboard
    Dell 0y8h01
    Memory
    16GB
    Graphics Card(s)
    Nvidia Quadro P620 + Intel UHD Graphics 630
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen only
    Screen Resolution
    1920x1080p
    Hard Drives
    PC SN730 NVMe WDC 512GB
    Mouse
    Logitech Gaming Mouse G600
    Browser
    DuckDuckGo
    Antivirus
    BitDefender

  • At a glance

    Win 11AMD Ryzen 9950X3DCorsair Dominator DDR5 32GBnVidia RTX 5080
    Operating System
    Win 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9950X3D
    Motherboard
    Asus ROG Crosshair X870E
    Memory
    Corsair Dominator DDR5 32GB
    Graphics card(s)
    nVidia RTX 5080
    Hard Drives
    2 Samsung NVMe M.2 SSD 9100 4TB
    PSU
    Seasonic GX-1200W
    Case
    LanCool 216
    Keyboard
    Steelseries Apex Pro Gen 3
What happens if you disable the touchpad, and just use mouse? You can disable teh touchpad by one of two ways:

How To Disable Touchpad On Dell Laptop | Robots.net

Learn how to disable the touchpad on your Dell laptop with our step-by-step guide. Say goodbye to accidental cursor movements and experience a more seamless typing experience.
robots.net robots.net
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 560016 GBSapphire Radeon RX 6500XT (8 GB version)
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB

  • At a glance

    Windows 11Intel Celeron N4020
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
iko22 said:
What happens if you disable the touchpad, and just use mouse? You can disable teh touchpad by one of two ways:

How To Disable Touchpad On Dell Laptop | Robots.net

Learn how to disable the touchpad on your Dell laptop with our step-by-step guide. Say goodbye to accidental cursor movements and experience a more seamless typing experience.
robots.net robots.net
Click to expand...
Thanks for the idea, but 10 minutes after disabling the Mousepad, the same old problems returned. Windows is unusable without a mouse no matter how many shortcuts I know...
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2Intel i7 2.60Ghz16GBNvidia Quadro P620 + Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell/Precision 351
    CPU
    Intel i7 2.60Ghz
    Motherboard
    Dell 0y8h01
    Memory
    16GB
    Graphics Card(s)
    Nvidia Quadro P620 + Intel UHD Graphics 630
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen only
    Screen Resolution
    1920x1080p
    Hard Drives
    PC SN730 NVMe WDC 512GB
    Mouse
    Logitech Gaming Mouse G600
    Browser
    DuckDuckGo
    Antivirus
    BitDefender

  • At a glance

    Win 11AMD Ryzen 9950X3DCorsair Dominator DDR5 32GBnVidia RTX 5080
    Operating System
    Win 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9950X3D
    Motherboard
    Asus ROG Crosshair X870E
    Memory
    Corsair Dominator DDR5 32GB
    Graphics card(s)
    nVidia RTX 5080
    Hard Drives
    2 Samsung NVMe M.2 SSD 9100 4TB
    PSU
    Seasonic GX-1200W
    Case
    LanCool 216
    Keyboard
    Steelseries Apex Pro Gen 3
Ed McCauley said:
Windows is unusable without a mouse no matter how many shortcuts I know...
Click to expand...
Can you not use the mouse without the mousepad on your laptop?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 560016 GBSapphire Radeon RX 6500XT (8 GB version)
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB

  • At a glance

    Windows 11Intel Celeron N4020
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
iko22 said:
Can you not use the mouse without the mousepad on your laptop?
Click to expand...
With the Mousepad "off" the Logitec External mouse works fine -- until it fails -- with the same symptoms noted in the previous posts. In other words, with the Mousepad disabled I still have the same issue with the external mouse.
 
Last edited:

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2Intel i7 2.60Ghz16GBNvidia Quadro P620 + Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell/Precision 351
    CPU
    Intel i7 2.60Ghz
    Motherboard
    Dell 0y8h01
    Memory
    16GB
    Graphics Card(s)
    Nvidia Quadro P620 + Intel UHD Graphics 630
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen only
    Screen Resolution
    1920x1080p
    Hard Drives
    PC SN730 NVMe WDC 512GB
    Mouse
    Logitech Gaming Mouse G600
    Browser
    DuckDuckGo
    Antivirus
    BitDefender

  • At a glance

    Win 11AMD Ryzen 9950X3DCorsair Dominator DDR5 32GBnVidia RTX 5080
    Operating System
    Win 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9950X3D
    Motherboard
    Asus ROG Crosshair X870E
    Memory
    Corsair Dominator DDR5 32GB
    Graphics card(s)
    nVidia RTX 5080
    Hard Drives
    2 Samsung NVMe M.2 SSD 9100 4TB
    PSU
    Seasonic GX-1200W
    Case
    LanCool 216
    Keyboard
    Steelseries Apex Pro Gen 3
Ed McCauley said:
With the Mousepad "off" the Logitec External mouse works fine -- until it fails -- with the same symptoms noted in the previous posts. In other words, with the Mousepad disabled I still have the same issue with the external mouse.
Click to expand...
Okay. Understood. Would try an anti-virus/malware scan or a clean boot next, to see if the issue is software-related.
www.elevenforum.com

Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts

This tutorial will show you how to perform a clean boot to start Windows 10 or Windows 11 using a minimal set of drivers and startup programs for troubleshooting application conflicts. Troubleshooting Windows can be a complex process due to the many different drivers, settings, and programs...
www.elevenforum.com www.elevenforum.com

Before you attempt those, you could also try entering the Laptop's BIOS upon start-up, then give the mouse/touchpad a wiggle, and see if symptoms persist in BIOS (ie, without the OS loaded).
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 560016 GBSapphire Radeon RX 6500XT (8 GB version)
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB

  • At a glance

    Windows 11Intel Celeron N4020
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
Try a different mouse.
There are few settings for the mouse in Windows, the main ones being:

Turn Off Enhance Pointer Precision
Settings > Bluetooth&devices > Mouse > Additional mouse settings > Mouse properties > Pointer Options > Enhance pointer precision : Off

Disable Touchpad when a Mouse is Connected
Settings > Bluetooth & devices > Touchpad > Leave touchpad on when a mouse is connected : "Off"

Do you have proprietary software for your mouse and have you customized your mouse?

Many mice have a CPI (counts per ich) toggle button.
 

My Computer My Computer

At a glance

Microsoft Windows 11 HomeIntel Core i5-13490F2 x 16 Patriot Memory (PDP Systems) PSD516G56...GIGABYTE GeForce RTX 4070 WINDFORCE OC 12G (G...
OS
Microsoft Windows 11 Home
Computer type
PC/Desktop
Manufacturer/Model
MSI MS-7D98
CPU
Intel Core i5-13490F
Motherboard
MSI B760 GAMING PLUS WIFI
Memory
2 x 16 Patriot Memory (PDP Systems) PSD516G560081 6400MT (32-37-37-74); 1.35V)
Graphics Card(s)
GIGABYTE GeForce RTX 4070 WINDFORCE OC 12G (GV-N4070WF3OC-12GD)
Sound Card
Bluetooth Аудио
Monitor(s) Displays
INNOCN 15K1F
Screen Resolution
1920 x 1080
Hard Drives
WD_BLACK SN770 250GB
KINGSTON SNV2S1000G (ELFK0S.6)
PSU
Thermaltake Toughpower GF3 1000W
Case
CG560 - DeepCool
Cooling
ID-COOLING SE-224-XTS / 2 x 140Mm Fan - rear and top; 3 x 120Mm - front
Keyboard
Corsair K70 RGB TKL
Mouse
Corsair KATAR PRO XT
Internet Speed
100 Mbps
Browser
Firefox
Antivirus
Microsoft Defender Antivirus
Other Info
https://www.userbenchmark.com/UserRun/66553205
iko22 said:
Okay. Understood. Would try an anti-virus/malware scan or a clean boot next, to see if the issue is software-related.
www.elevenforum.com

Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts

This tutorial will show you how to perform a clean boot to start Windows 10 or Windows 11 using a minimal set of drivers and startup programs for troubleshooting application conflicts. Troubleshooting Windows can be a complex process due to the many different drivers, settings, and programs...
www.elevenforum.com www.elevenforum.com

Before you attempt those, you could also try entering the Laptop's BIOS upon start-up, then give the mouse/touchpad a wiggle, and see if symptoms persist in BIOS (ie, without the OS loaded).
Click to expand...
When in any part of the BIOS the Mouse and Touchpad are disabled. But it was a good idea.

Re-did a/v scans - no issues detected.

Will do a clean boot later when I finish my current job. Thanks for the link to the Clean Boot procedure!
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2Intel i7 2.60Ghz16GBNvidia Quadro P620 + Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell/Precision 351
    CPU
    Intel i7 2.60Ghz
    Motherboard
    Dell 0y8h01
    Memory
    16GB
    Graphics Card(s)
    Nvidia Quadro P620 + Intel UHD Graphics 630
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen only
    Screen Resolution
    1920x1080p
    Hard Drives
    PC SN730 NVMe WDC 512GB
    Mouse
    Logitech Gaming Mouse G600
    Browser
    DuckDuckGo
    Antivirus
    BitDefender

  • At a glance

    Win 11AMD Ryzen 9950X3DCorsair Dominator DDR5 32GBnVidia RTX 5080
    Operating System
    Win 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9950X3D
    Motherboard
    Asus ROG Crosshair X870E
    Memory
    Corsair Dominator DDR5 32GB
    Graphics card(s)
    nVidia RTX 5080
    Hard Drives
    2 Samsung NVMe M.2 SSD 9100 4TB
    PSU
    Seasonic GX-1200W
    Case
    LanCool 216
    Keyboard
    Steelseries Apex Pro Gen 3
abactuon said:
Try a different mouse.
There are few settings for the mouse in Windows, the main ones being:

Turn Off Enhance Pointer Precision
Settings > Bluetooth&devices > Mouse > Additional mouse settings > Mouse properties > Pointer Options > Enhance pointer precision : Off

Disable Touchpad when a Mouse is Connected
Settings > Bluetooth & devices > Touchpad > Leave touchpad on when a mouse is connected : "Off"

Do you have proprietary software for your mouse and have you customized your mouse?

Many mice have a CPI (counts per ich) toggle button.
Click to expand...
Thanks for the reply,

Plain old generic plug-in Mouse - same issues.

Enhanced pointer precision was already selected off.

Disable Touchpad when a Mouse is Connected - N/A

Do you have proprietary software for your mouse? - Yes for the Logitec G600, and all custom options are OFF.
The Dell Touchpad driver is just a generic HID-compliant mouse. According to Advanced Driver Updater both are up to date.

Many mice have a CPI (counts per ich) toggle button - This one does not.

All are good ideas, but still have the same issues. Could it be the computer's internal mouse-related hardware?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2Intel i7 2.60Ghz16GBNvidia Quadro P620 + Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell/Precision 351
    CPU
    Intel i7 2.60Ghz
    Motherboard
    Dell 0y8h01
    Memory
    16GB
    Graphics Card(s)
    Nvidia Quadro P620 + Intel UHD Graphics 630
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen only
    Screen Resolution
    1920x1080p
    Hard Drives
    PC SN730 NVMe WDC 512GB
    Mouse
    Logitech Gaming Mouse G600
    Browser
    DuckDuckGo
    Antivirus
    BitDefender

  • At a glance

    Win 11AMD Ryzen 9950X3DCorsair Dominator DDR5 32GBnVidia RTX 5080
    Operating System
    Win 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9950X3D
    Motherboard
    Asus ROG Crosshair X870E
    Memory
    Corsair Dominator DDR5 32GB
    Graphics card(s)
    nVidia RTX 5080
    Hard Drives
    2 Samsung NVMe M.2 SSD 9100 4TB
    PSU
    Seasonic GX-1200W
    Case
    LanCool 216
    Keyboard
    Steelseries Apex Pro Gen 3
Ed McCauley said:
When in any part of the BIOS the Mouse and Touchpad are disabled. But it was a good idea.
Click to expand...
Strange. When I said BIOS, I meant UEFI as Windows 11 requires UEFI BIOS (not legacy BIOS) to be enabled. Your laptop supports UEFI only (ie, no legacy mode supported).

Reference:
www.dell.com

Precision 3541 is not showing legacy or uefi: | DELL Technologies

I have a precision 3541 and it has no option: legacy or uefi: i was trying to boot to an external hard drive that is uefi(windows 11):** image edited to show what i see
www.dell.com www.dell.com

UEFI BIOS should allow use of mouse interactions, whereas it's predecessor legacy BIOS didn't.
Reference:
UEFI runs in 32bit or 64bit mode, whereas BIOS runs in 16bit mode. So UEFI is able to provide a GUI (navigation with mouse) as opposed to BIOS which allows navigation only using the keyboard.
Click to expand...
Source: UEFI vs BIOS | Freecodecamp

So, according to expectation, your mouse or touchpad should work in the UEFI menu. I haven't seen an ability to disable these inputs in UEFI, there again, I haven't seen all UEFI's, so maybe check for this possibility.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 560016 GBSapphire Radeon RX 6500XT (8 GB version)
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB

  • At a glance

    Windows 11Intel Celeron N4020
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
Uninstall program from Logitech.
The mouse should work without it.
Wipe the lens with a cloth.
If nothing works, do a clean installation of Windows (to make sure the problem is hardware and not software.).
 
Last edited:

My Computer My Computer

At a glance

Microsoft Windows 11 HomeIntel Core i5-13490F2 x 16 Patriot Memory (PDP Systems) PSD516G56...GIGABYTE GeForce RTX 4070 WINDFORCE OC 12G (G...
OS
Microsoft Windows 11 Home
Computer type
PC/Desktop
Manufacturer/Model
MSI MS-7D98
CPU
Intel Core i5-13490F
Motherboard
MSI B760 GAMING PLUS WIFI
Memory
2 x 16 Patriot Memory (PDP Systems) PSD516G560081 6400MT (32-37-37-74); 1.35V)
Graphics Card(s)
GIGABYTE GeForce RTX 4070 WINDFORCE OC 12G (GV-N4070WF3OC-12GD)
Sound Card
Bluetooth Аудио
Monitor(s) Displays
INNOCN 15K1F
Screen Resolution
1920 x 1080
Hard Drives
WD_BLACK SN770 250GB
KINGSTON SNV2S1000G (ELFK0S.6)
PSU
Thermaltake Toughpower GF3 1000W
Case
CG560 - DeepCool
Cooling
ID-COOLING SE-224-XTS / 2 x 140Mm Fan - rear and top; 3 x 120Mm - front
Keyboard
Corsair K70 RGB TKL
Mouse
Corsair KATAR PRO XT
Internet Speed
100 Mbps
Browser
Firefox
Antivirus
Microsoft Defender Antivirus
Other Info
https://www.userbenchmark.com/UserRun/66553205
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