MS Edge EMail Hiccup.


E

EJB

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His and Her Desktops, W11, MS Edge, all up to date etc.
She sends email to him/She CCs an email to him....neither arrive.
He can email her no problem.
They can both email the world as normal.

Help please.
 

My Computer

System One

  • OS
    Windows 11
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    PC/Desktop
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    Overclockers
EJB said:
She sends email to him/She CCs an email to him....neither arrive.
Click to expand...
Please specify what emailprovider 'he' and 'she' are using, what app is in use for emails.
If they are using Edge for mailing, they must have some kind of webmail.
Is that Gmail, is that Microsoft mail (Outlook) or what else?

Are they using any kind of VPN for the Internet?

Possibly you could post some screenshots, but make sure the sensitive information (like exact email adress) is blacked out (you could do that by Paint).
 

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We use BT as our internet provider and the emails ????????@btinternet.com
Or is it possibly Outlook?

No VPN used.

Screenshot would simply be of a normal email with normal addresses?

Hope that helps.

PCs are nearly identical and it is simply from the one PC to the other....not effecting anything else.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Overclockers
EJB said:
Hope that helps.
Click to expand...
Not that much, because for a distance diagnose it would really be necessary to know if you're sending the mails in Edge (as webmail) or that you indeed use some email-client (like Outlook).
Have you looked in your spambox?
Possibly for whatever reason the mails are considered as spam by your provider.

Edit: Screenshot would be to know what app you're using to write and send your emails
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Build by vendor to my specs
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    MSI PRO B550M-P Gen3
    Memory
    Kingston FURY Beast 2x16GB DIMM DDR4 2666 CL16
    Graphics Card(s)
    MSI GeForce GT 730 2GB LP V1
    Sound Card
    Creative Sound Blaster Audigy FX
    Monitor(s) Displays
    Samsung S24E450F 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    1. SSD Crucial P5 Plus 500GB PCIe M.2
    2. SSD-SATA Crucial MX500-2TB
    PSU
    Corsair CV650W
    Case
    Cooler Master Silencio S400
    Cooling
    Cooler Master Hyper H412R with Be Quiet Pure Wings 2 PWM BL038 fan
    Keyboard
    Cherry Stream (wired, scissor keys)
    Mouse
    Asus WT465 (wireless)
    Internet Speed
    70 Mbps down / 80 Mbps up
    Browser
    Firefox 130.0
    Antivirus
    F-Secure (Internetprovider version)
    Other Info
    Router: FRITZBox 7490
    Oracle VirtualBox 7 for testing software on Win 10 or 11
EJB said:
She sends email to him/She CCs an email to him....neither arrive.
Click to expand...
He needs to login to BT email and look in the Spam folder. If her emails are there then he needs to click on one to select it then go to the options and select "Not spam - add to Safe Senders". All future emails from her should then go into his inbox as normal.
 

My Computer

System One

  • OS
    Windows 11
Have obviously checked spam on both PCs etc.
What screen of email is required please?
Idiots guide?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Overclockers
EJB said:
Or is it possibly Outlook?
Click to expand...
I had Outlook mysteriously losing emails 3 times over the years. I guess things have not changed.
You are using the same internet and she probably sends more emails than him, thus blocked.
When a domain blocks an email, you will receive no notification at all, it is just gone.

You could temporarily try to use an email client, it might give some clue or error.
You could also forward to another email, like gmail to see, if it works from there.
 

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EJB said:
Have obviously checked spam .................
Click to expand...
It's not obvious to everyone so that's why I asked.

I had a couple of clients contact me with exactly the same problem with BT emails. They were using email clients with POP accounts and the only way to view the Spam folder was to login to BT webmail. All their missing emails were there.

Does he have any rules set to perhaps delete her emails or move them to the Trash folder, or forward them to somewhere else?
 
Last edited:

My Computer

System One

  • OS
    Windows 11
Am I looking at this all wrong? That appears to me to be your provider's web mail. If your wife is using the same way of accessing her email as you, I would be contacting the provider. Web mail issues are all on the email provider. It's only when one uses an email app (ie outlook, Thunderbird, etc) that the problem could be on the computer end.

Use another browser to test. That will prove it's not an Edge issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
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    none-Intel UHD Graphics 630
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    Integrated Realtek
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    Benq 27
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    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Thank you all for the advice, will pursue 'glaskuter's' advice and report back. Hopefully in a couple of days or so.

Secret Squirrel. Point taken of course:-).
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Overclockers
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