Solved MS Surface Pro 5 plugin but not charging


D

davidhk

Member
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4:05 AM
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windows 11 Po
My apology if I posted in the wrong section.

Issue :
MS Surface Pro 5 plugin but not charging.

I googled and tried this.....
Device Manager >double click at Batteries >double click at Microsoft Surface ACPI-Compliant Control Method Battery> Driver > Uninstall > confirm "Yes" > Restart.

The system did automatically reinstall the driver, but no help to fix the "plugin but not charging" issue.
Any ideas?
Thank you.

Adding : the charge cable and charger did work before.
 

My Computer

System One

  • OS
    windows 11 Po
    Computer type
    PC/Desktop
    Manufacturer/Model
    don't know
No idea what has happened.
The system is now charging.
I checked the power % and it was at 36% AND charging.
Does the system require the power to go down to certain % before it will start charging?
Well. at least it is now charging.

After this is fully charged, I'll wait till it is at ,say, 75%. Then I'll plug it in and see if it will start charging.
 

My Computer

System One

  • OS
    windows 11 Po
    Computer type
    PC/Desktop
    Manufacturer/Model
    don't know
Is the plug the usual round type or the newer USB Type-C that can also be a charging cord/port? I have a Dell Latitude Notebook that uses the Type-C and seems the plug may be directional, wouldn't show as plugged in but removing and plugging turned around worked.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
This might be because the battery was mostly full, or because of a simple timeout buried somewhere. Glad you got it.
 

My Computers

System One System Two

  • OS
    Mint Cinnamon 22.1, (win 11Pro 24H2 rarely)
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY: LianLi case, ASUS mobo
    CPU
    I9-13900k
    Motherboard
    ASUS ROG STRIX Z790-E Gaming wifi-6E, latest AMI BIOS 3001
    Memory
    G.Skill Ripjaws S5 32GB Kit DDR5 6000.
    Graphics Card(s)
    GeForce RTX™ 3060 Ti VISION OC 8G (rev. 2.0)
    Sound Card
    ASUSTek USB Audio driver: hid-generic,snd-usb-audio,usbhid ("realtek")
    Monitor(s) Displays
    Dell S3221QS (curved 32")
    Screen Resolution
    4K but I usually display at 1K
    Hard Drives
    Sam 980 Pro 1T M.2, 990Pro, WD 570, others(all NVMe)
    PSU
    Corsair RM750e fully modular
    Case
    Lian Li 207
    Cooling
    CPU:Thermalright aio A-E-360 V4 TOP(Thermalright anti-bend plate), CASE: 2 front fans IN, 2 bottom fans in.
    Keyboard
    Corsair K70 RGB Core
    Mouse
    RedDragon Predator
    Internet Speed
    500Mbps Comcast; I226-V NIC
    Browser
    Firefox
    Antivirus
    On linux nothing except firewall, on win BitDefender AV Free
    Other Info
    Standalone: Terabyte Image for Linux
    win: WuMgr, StartAllBack, , Revo Uninstaller Pro Portable.
    Been doing computers since '62(IBM 7070/4(just missed their 650!!!). Managed a bunch of 360's. Various RS computers, a commodore, an IBM PC w DOS 3.11, and others mainly DIY (COMPUTER SHOPPER!!!) w 95, 98, xp, vista, me, 7!!!, 8, 10!!!, 11.
    I use Wondershare Filmora Basic to process my vlogs. Pocket 2
  • Operating System
    win 10, Mint
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P15s
    CPU
    i7-10510U 1.8-4.9GHz
    Motherboard
    Intel SoC
    Memory
    16GB DDR4
    Graphics card(s)
    Nvidia Quadro P520 2GB DDR5 supports 4K external via HDMI or USB-C
    Sound Card
    Realtek ALC3287 HD
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1K
    Hard Drives
    NVMe various
Berton said:
Is the plug the usual round type or the newer USB Type-C that can also be a charging cord/port?
Click to expand...
None of the above.
MS Surface has its own proprietary charger.
surface charger.webp
 

My Computer

System One

  • OS
    windows 11 Po
    Computer type
    PC/Desktop
    Manufacturer/Model
    don't know
krism said:
This might be because the battery was mostly full, or because of a simple timeout buried somewhere. Glad you got it.
Click to expand...
The battery was below 60% before I tried but failed to charge.
 

My Computer

System One

  • OS
    windows 11 Po
    Computer type
    PC/Desktop
    Manufacturer/Model
    don't know

My Computers

System One System Two

  • OS
    Mint Cinnamon 22.1, (win 11Pro 24H2 rarely)
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY: LianLi case, ASUS mobo
    CPU
    I9-13900k
    Motherboard
    ASUS ROG STRIX Z790-E Gaming wifi-6E, latest AMI BIOS 3001
    Memory
    G.Skill Ripjaws S5 32GB Kit DDR5 6000.
    Graphics Card(s)
    GeForce RTX™ 3060 Ti VISION OC 8G (rev. 2.0)
    Sound Card
    ASUSTek USB Audio driver: hid-generic,snd-usb-audio,usbhid ("realtek")
    Monitor(s) Displays
    Dell S3221QS (curved 32")
    Screen Resolution
    4K but I usually display at 1K
    Hard Drives
    Sam 980 Pro 1T M.2, 990Pro, WD 570, others(all NVMe)
    PSU
    Corsair RM750e fully modular
    Case
    Lian Li 207
    Cooling
    CPU:Thermalright aio A-E-360 V4 TOP(Thermalright anti-bend plate), CASE: 2 front fans IN, 2 bottom fans in.
    Keyboard
    Corsair K70 RGB Core
    Mouse
    RedDragon Predator
    Internet Speed
    500Mbps Comcast; I226-V NIC
    Browser
    Firefox
    Antivirus
    On linux nothing except firewall, on win BitDefender AV Free
    Other Info
    Standalone: Terabyte Image for Linux
    win: WuMgr, StartAllBack, , Revo Uninstaller Pro Portable.
    Been doing computers since '62(IBM 7070/4(just missed their 650!!!). Managed a bunch of 360's. Various RS computers, a commodore, an IBM PC w DOS 3.11, and others mainly DIY (COMPUTER SHOPPER!!!) w 95, 98, xp, vista, me, 7!!!, 8, 10!!!, 11.
    I use Wondershare Filmora Basic to process my vlogs. Pocket 2
  • Operating System
    win 10, Mint
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P15s
    CPU
    i7-10510U 1.8-4.9GHz
    Motherboard
    Intel SoC
    Memory
    16GB DDR4
    Graphics card(s)
    Nvidia Quadro P520 2GB DDR5 supports 4K external via HDMI or USB-C
    Sound Card
    Realtek ALC3287 HD
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1K
    Hard Drives
    NVMe various
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