My pc cant connect to the internet

JAM83 · Aug 8, 2023

Windows 11 should install the drivers automatically. Have you tried going into the Device Manager, uninstalling the Network Adapter, Rebooting and seeing if it resets?

lC2567 · Aug 8, 2023

JAM83 said:
Windows 11 should install the drivers automatically. Have you tried going into the Device Manager, uninstalling the Network Adapter, Rebooting and seeing if it resets?

Yeah i have tried this before many times but it wont connect

PenPusher · Aug 8, 2023

Have you checked the bios, has the network been disabled?

RJARRRPCGP · Aug 9, 2023

Was this just recently? Looks like a symptom of an outage. I have been having that too, with FTTH!

lC2567 · Aug 9, 2023

PenPusher said:
Have you checked the bios, has the network been disabled?

Had a look in the bios and everything seems fine, i am able to use my phone as a hotspot which works consistently. If the network was disabled in the bios then i wouldn't be able to use even that.

lC2567 · Aug 9, 2023

RJARRRPCGP said:
Was this just recently? Looks like a symptom of an outage. I have been having that too, with FTTH!

Its been a few months now without my pc being able to reach the internet, our broadband seems to not have many outages. If an outage does occur, usually the other devices connect back to the internet after a few hours but my pc doesn't.

glasskuter · Aug 9, 2023

lC2567 said:
Its been a few months now without my pc being able to reach the internet, our broadband seems to not have many outages. If an outage does occur, usually the other devices connect back to the internet after a few hours but my pc doesn't.

I've tried to follow what has been done here. Since neither wifi or ethernet work, IMO, if you have reset your network adapters, and run the .bat file I mentioned with no success, the next step would be to verify the integrity of windows.

Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer

If the issue still persists, the next step would be a repair install. Repair Install Windows 11 with an In-place Upgrade Tutorial
OR if you want to kick it in the butt a little harder, do a system reset. A reset using the Keep My Files option does preserve your personal files but removes 3rd party apps and reinstalls windows. Give your PC a Fresh Start - Microsoft Support

PenPusher · Aug 10, 2023

Do you know how to make a bootable Linux USB stick? Using this would bypass Windows and allow you to test the hardware, and the connection to the router to the outside world.
If your not sure how to do this, let us know and we can guide you though making one.

lC2567 · Aug 11, 2023

glasskuter said:
I've tried to follow what has been done here. Since neither wifi or ethernet work, IMO, if you have reset your network adapters, and run the .bat file I mentioned with no success, the next step would be to verify the integrity of windows.

Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer

If the issue still persists, the next step would be a repair install. Repair Install Windows 11 with an In-place Upgrade Tutorial
OR if you want to kick it in the butt a little harder, do a system reset. A reset using the Keep My Files option does preserve your personal files but removes 3rd party apps and reinstalls windows. Give your PC a Fresh Start - Microsoft Support

Just tried those commands you mentioned into CMD and it said that it fixed some corrupt files which i was surprised to see. I restarted my system after doing this but it's still showing no internet secured. I tried a system reset a few months ago but it bared the same results.

lC2567 · Aug 11, 2023

PenPusher said:
Do you know how to make a bootable Linux USB stick? Using this would bypass Windows and allow you to test the hardware, and the connection to the router to the outside world.
If your not sure how to do this, let us know and we can guide you though making one.

I haven't tried this before, I'd appreciate if you could walk me through how to make one.

thecaretaker · Aug 11, 2023

Just off the top of my head, your router isn't blocking your MAC Address is it? Temporarily set it to connect anything that wants to to see if it connects then.

lC2567 · Aug 11, 2023

thecaretaker said:
Just off the top of my head, your router isn't blocking your MAC Address is it? Temporarily set it to connect anything that wants to to see if it connects then.

I dont think so, however it might be worth checking

thecaretaker · Aug 11, 2023

Only I spent hours once wondering my phone wouldn't connect to the internet. Found out that my new phone changes it's MAC Address every time it was rebooted. I had to tick in the phone connection to always use the same MAC Address.

It's unlikely your PC has changed it, but the router may have added it to it's exclude list for some stupid reason.

lC2567 · Aug 11, 2023

thecaretaker said:
Just off the top of my head, your router isn't blocking your MAC Address is it? Temporarily set it to connect anything that wants to to see if it connects then.

I asked my mum's boyfriend if i could look into the routers setting to check but he told me that he doesnt have access to username and password as it's managed by the isp

thecaretaker · Aug 11, 2023

lC2567 said:
I asked my mum's boyfriend if i could look into the routers setting to check but he told me that he doesn't have access to username and password as it's managed by the isp

I guess it is not impossible, but I've never heard of an ISP not allowing people to control there own settings. Lord knows how open or vulnerable the settings are. To connect to a router securely, you have to enter the settings page of the router and 'allow' the device trying to connect on the Access Control page. Otherwise it is automatically blocks the device. You can turn the Access Control off while you investigate a problem, but I'd only do that temporarily.

I don't know the make of your router, but most routers (even those supplied by your ISP) has a default username and password to enter the settings.

If they don't know the log-in username and password, your kind of stuck. The log-in details would be with the original documentation when you set the router up. Sometimes it would be on a sticker on the rear.

zbook · Aug 11, 2023

See if any of these administrative command prompt Microsoft troubleshooters make any improvements:

msdt.exe -id NetworkDiagnosticsNetworkAdapter
msdt.exe -id NetworkDiagnosticsInbound
msdt.exe -id DeviceDiagnostic
msdt.exe -id NetworkDiagnosticsWeb

torchwood · Aug 11, 2023

Hi

your error message NO Internet secured would imply your not using wpa2-personal and encryption type aes.
(your networkwork security key is likely correct or you would get the spinning circle and trying to connect)

these are my settings on my ax201 card and Virgin

Winuser · Aug 12, 2023

thecaretaker said:
I guess it is not impossible, but I've never heard of an ISP not allowing people to control there own settings.

I never tried so I don't know if I can log into my Comcast Router by a web browser or not. When I was setting it up it had me install an app to my cell phone to get access.

glasskuter · Aug 12, 2023

@Winuser have you looked on the bottom of the Comcast device. There may be a sticker telling you how to login to it. If there's an app for it, you should be able to get into it from the app.

Winuser · Aug 12, 2023

glasskuter said:
@Winuser have you looked on the bottom of the Comcast device. There may be a sticker telling you how to login to it. If there's an app for it, you should be able to get into it from the app.

I rarely ever need access so I'm fine using the app. I was just commenting on what @thecaretaker posted. It's also very limited to what settings one can make. My old settup was a Comcast modem/Voip and a Netgear router. I switched to the all-n-one setup from Comcast to take advantage of Wi-Fi 6.