Need a little help

CarlRas · Mar 6, 2024

Hi, my pc recently crashed while i was playing a game and since it hasnt been able to get into windows 11. When i startup the pc it shows the screen where i can open bios and then it loads a little and goes into another screen where it says "Preparing automatic repair" and then it restarts by itself. Sometimes when it has restarted a couple of times i can get into the blue troubleshooting menu. But nothing in there seems to work at all. I then got told to update bios and reinstall windows, and i got the bios updated to the latest version. However when selecting the ssd i have installed the windows media creation tool on in the boot menu, it just restarts and goes back to the "preparing automatic repair" loop. All help i greatly appreciated.

antspants · Mar 6, 2024

Hi Carl, welcome to the Eleven Forum

If you’re happy to reinstall Windows, read the following carefully;

“THIS IS ONE WAY” Others may have other ways.
This is from my Notes list, it’s been a while since I have used it.
You may choose to wait to hear from someone else before proceeding?

Firstly, if you can not boot to Windows, the Media Creation Tool ISO download should be on a USB, not on your SSD. You needed to have created the USB after installing Media Creation Tool and downloading Windows 11.

Secondly, if you did create the USB install media, you need to find out how to boot to the USB made by Media Creation Tool using your Motherboard/Bios. It will be online or in your documentation. There is usually a “Boot Menu” entry in the Asus Bios basic settings menu (not the advanced), open it, select the UEFI USB option for your USB and it should automatically just boot straight away to the USB.

You can only continue here if you created the Windows 11 Install Media onto a USB. If you didn’t, you will have to wait for someone else smarter than me to help you.

—->

After booting from the USB, you see the Install Windows 11 screen, press Shift + F10 to open command prompt.

Windows 11 install screen

BEFORE CONTINUING; Be sure you are selecting the correct disk, if you have more than one disk drive, disconnect the others. Everything, including all files, programs and partitions will be wiped from the disk you select if you follow on from here.

(After pressing Shift + F10 to open command prompt)
At the command prompt, type Diskpart, press Enter.
Type List Disk, press Enter.
Type Select Disk # (where # is the number your drive shows up as), press Enter.
Type Clean, press Enter.
Type Exit, press Enter.
Close the Command Prompt window.

Click the "Next" button.
Click the "Install now" button.
Put in your product key if you are using one and click the "Next" button.
Accept the terms and click the "Next" button.
Choose "Custom: Install Windows only (advanced)."
(The following is redundant in my opinion, I just click next, Windows knows where and how to install on your disk)
Click "New" and then click the "Apply" button. Two partitions should appear. Click the bottom partition.
Click the "OK" button and then click the "Next" button.
From then on follow the on screen instructions till you get to the desktop.

.

Bree · Mar 6, 2024

CarlRas said:
Sometimes when it has restarted a couple of times i can get into the blue troubleshooting menu....

Welcome to Eleven Forum.

Before attempting a reinstall, try booting to Safe Mode. After successfully booting to Safe Mode you may find you can now restart and boot normally.

Boot to Safe Mode in Windows 11 Tutorial

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...

www.elevenforum.com

CarlRas · Mar 6, 2024

antspants said:
Hi Carl, welcome to the Eleven Forum

If you’re happy to reinstall Windows, read the following carefully;

“THIS IS ONE WAY” Others may have other ways.
This is from my Notes list, it’s been a while since I have used it.
You may choose to wait to hear from someone else before proceeding?

Firstly, if you can not boot to Windows, the Media Creation Tool ISO download should be on a USB, not on your SSD. You needed to have created the USB after installing Media Creation Tool and downloading Windows 11.

Secondly, if you did create the USB install media, you need to find out how to boot to the USB made by Media Creation Tool using your Motherboard/Bios. It will be online or in your documentation. There is usually a “Boot Menu” entry in the Asus Bios basic settings menu (not the advanced), open it, select the UEFI USB option for your USB and it should automatically just boot straight away to the USB.

You can only continue here if you created the Windows 11 Install Media onto a USB. If you didn’t, you will have to wait for someone else smarter than me to help you.

—->

After booting from the USB, you see the Install Windows 11 screen, press Shift + F10 to open command prompt.

Windows 11 install screen

View attachment 89313

BEFORE CONTINUING; Be sure you are selecting the correct disk, if you have more than one disk drive, disconnect the others. Everything, including all files, programs and partitions will be wiped from the disk you select if you follow on from here.

(After pressing Shift + F10 to open command prompt)
At the command prompt, type Diskpart, press Enter.
Type List Disk, press Enter.
Type Select Disk # (where # is the number your drive shows up as), press Enter.
Type Clean, press Enter.
Type Exit, press Enter.
Close the Command Prompt window.

Click the "Next" button.
Click the "Install now" button.
Put in your product key if you are using one and click the "Next" button.
Accept the terms and click the "Next" button.
Choose "Custom: Install Windows only (advanced)."
(The following is redundant in my opinion, I just click next, Windows knows where and how to install on your disk)
Click "New" and then click the "Apply" button. Two partitions should appear. Click the bottom partition.
Click the "OK" button and then click the "Next" button.
From then on follow the on screen instructions till you get to the desktop.

.

Hi there antspants. So I have created the Windows Media Creation Tool on an external SSD, does it matter that it isn't a USB-Stick? When I go into BIOS and select the UEFI OS it loads a little and then restarts and so it continues.

Thanks for the response thoe its greatly appreciated :)

CarlRas · Mar 6, 2024

Bree said:
Before attempting a reinstall, try booting to Safe Mode. After successfully booting to Safe Mode you may find you can now restart and boot normally.

Hi Bree. When I tried booting in to safe mode it just went back into the restarting loop. And now it seems like it cant even get to the troubleshooting menu.

Thanks for the suggestion, might be something hardware related...

antspants · Mar 6, 2024

CarlRas said:
Hi there antspants. So I have created the Windows Media Creation Tool on an external SSD, does it matter that it isn't a USB-Stick? When I go into BIOS and select the UEFI OS it loads a little and then restarts and so it continues.

Thanks for the response thoe its greatly appreciated :)

Hi Carl.

Yes, it must be on a “USB Stick”
You need to look up how to boot from the USB Stick in your BIOS. Look online. My ASUS board is very old so yours will be different.

Here is your BIOS Manual below.
Go to section 1.2.1 in the manual.
Look at the boot priority in EZ Mode
Drag your USB to the top of the boot priority and reboot, it “should” boot to the USB which is what you need to do to install Windows.
Make sure your SSD is 2nd in the boot priority.

BIOS Manual Link:
PRIME TUF GAMING B550/A520 Series BIOS Manual ( English Edition )

NOTE: You may see two instances of your USB stick in the Boot Priority, make sure you drag the UEFI USB to the top if that is an option.

Once you boot from the USB Stick, you should be able to follow the instructions in post #2

@Bree may be able to help you further with Booting To Safe Mode as an alternative to reinstalling, I don’t know.

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