Need a little help


CarlRas

CarlRas

New member
Local time
5:19 AM
Posts
3
OS
Windows 11
Hi, my pc recently crashed while i was playing a game and since it hasnt been able to get into windows 11. When i startup the pc it shows the screen where i can open bios and then it loads a little and goes into another screen where it says "Preparing automatic repair" and then it restarts by itself. Sometimes when it has restarted a couple of times i can get into the blue troubleshooting menu. But nothing in there seems to work at all. I then got told to update bios and reinstall windows, and i got the bios updated to the latest version. However when selecting the ssd i have installed the windows media creation tool on in the boot menu, it just restarts and goes back to the "preparing automatic repair" loop. All help i greatly appreciated.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 5600X
    Motherboard
    Asus TUF B550M PLUS (WIFI)
    Graphics Card(s)
    RTX 3060TI
    Hard Drives
    2x WD Black SN750 SE
    Case
    NZXT H510 FLOW
Hi Carl, welcome to the Eleven Forum 🙏

If you’re happy to reinstall Windows, read the following carefully;

“THIS IS ONE WAY” Others may have other ways.
This is from my Notes list, it’s been a while since I have used it.
You may choose to wait to hear from someone else before proceeding?

Firstly, if you can not boot to Windows, the Media Creation Tool ISO download should be on a USB, not on your SSD. You needed to have created the USB after installing Media Creation Tool and downloading Windows 11.

Secondly, if you did create the USB install media, you need to find out how to boot to the USB made by Media Creation Tool using your Motherboard/Bios. It will be online or in your documentation. There is usually a “Boot Menu” entry in the Asus Bios basic settings menu (not the advanced), open it, select the UEFI USB option for your USB and it should automatically just boot straight away to the USB.

You can only continue here if you created the Windows 11 Install Media onto a USB. If you didn’t, you will have to wait for someone else smarter than me to help you.

—->

After booting from the USB, you see the Install Windows 11 screen, press Shift + F10 to open command prompt.

Windows 11 install screen

IMG_4125.png

BEFORE CONTINUING; Be sure you are selecting the correct disk, if you have more than one disk drive, disconnect the others. Everything, including all files, programs and partitions will be wiped from the disk you select if you follow on from here.

(After pressing Shift + F10 to open command prompt)
At the command prompt, type Diskpart, press Enter.
Type List Disk, press Enter.
Type Select Disk # (where # is the number your drive shows up as), press Enter.
Type Clean, press Enter.
Type Exit, press Enter.
Close the Command Prompt window.

Click the "Next" button.
Click the "Install now" button.
Put in your product key if you are using one and click the "Next" button.
Accept the terms and click the "Next" button.
Choose "Custom: Install Windows only (advanced)."
(The following is redundant in my opinion, I just click next, Windows knows where and how to install on your disk)
Click "New" and then click the "Apply" button. Two partitions should appear. Click the bottom partition.
Click the "OK" button and then click the "Next" button.
From then on follow the on screen instructions till you get to the desktop.


.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
CarlRas said:
Sometimes when it has restarted a couple of times i can get into the blue troubleshooting menu....
Click to expand...
Welcome to Eleven Forum.

Before attempting a reinstall, try booting to Safe Mode. After successfully booting to Safe Mode you may find you can now restart and boot normally.

www.elevenforum.com

Boot to Safe Mode in Windows 11

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...
www.elevenforum.com www.elevenforum.com
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Internet Speed
    50 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October 2021 it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update, and 24H2 on 3rd October 2024 through Windows Update by setting the Target Release Version for 24H2.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Dev, Beta, and RP 24H2 as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Dev, and Canary builds (and a few others) as a native boot .vhdx.

    My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro 24H2, Hyper-V host machine.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package. In-place upgrade to 24H2 using hybrid 23H2/24H2 install media. Also running Insider Beta, Dev, and Canary builds as a native boot .vhdx.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Dev, Beta, and RP 24H2 as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Dev, and Canary builds (and a few others) as a native boot .vhdx.

    My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro 24H2, Hyper-V host machine.
antspants said:
Hi Carl, welcome to the Eleven Forum 🙏

If you’re happy to reinstall Windows, read the following carefully;

“THIS IS ONE WAY” Others may have other ways.
This is from my Notes list, it’s been a while since I have used it.
You may choose to wait to hear from someone else before proceeding?

Firstly, if you can not boot to Windows, the Media Creation Tool ISO download should be on a USB, not on your SSD. You needed to have created the USB after installing Media Creation Tool and downloading Windows 11.

Secondly, if you did create the USB install media, you need to find out how to boot to the USB made by Media Creation Tool using your Motherboard/Bios. It will be online or in your documentation. There is usually a “Boot Menu” entry in the Asus Bios basic settings menu (not the advanced), open it, select the UEFI USB option for your USB and it should automatically just boot straight away to the USB.

You can only continue here if you created the Windows 11 Install Media onto a USB. If you didn’t, you will have to wait for someone else smarter than me to help you.

—->

After booting from the USB, you see the Install Windows 11 screen, press Shift + F10 to open command prompt.

Windows 11 install screen

View attachment 89313

BEFORE CONTINUING; Be sure you are selecting the correct disk, if you have more than one disk drive, disconnect the others. Everything, including all files, programs and partitions will be wiped from the disk you select if you follow on from here.

(After pressing Shift + F10 to open command prompt)
At the command prompt, type Diskpart, press Enter.
Type List Disk, press Enter.
Type Select Disk # (where # is the number your drive shows up as), press Enter.
Type Clean, press Enter.
Type Exit, press Enter.
Close the Command Prompt window.

Click the "Next" button.
Click the "Install now" button.
Put in your product key if you are using one and click the "Next" button.
Accept the terms and click the "Next" button.
Choose "Custom: Install Windows only (advanced)."
(The following is redundant in my opinion, I just click next, Windows knows where and how to install on your disk)
Click "New" and then click the "Apply" button. Two partitions should appear. Click the bottom partition.
Click the "OK" button and then click the "Next" button.
From then on follow the on screen instructions till you get to the desktop.


.
Click to expand...
Hi there antspants. So I have created the Windows Media Creation Tool on an external SSD, does it matter that it isn't a USB-Stick? When I go into BIOS and select the UEFI OS it loads a little and then restarts and so it continues.

Thanks for the response thoe its greatly appreciated :)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 5600X
    Motherboard
    Asus TUF B550M PLUS (WIFI)
    Graphics Card(s)
    RTX 3060TI
    Hard Drives
    2x WD Black SN750 SE
    Case
    NZXT H510 FLOW
Bree said:
Before attempting a reinstall, try booting to Safe Mode. After successfully booting to Safe Mode you may find you can now restart and boot normally.
Click to expand...
Hi Bree. When I tried booting in to safe mode it just went back into the restarting loop. And now it seems like it cant even get to the troubleshooting menu.

Thanks for the suggestion, might be something hardware related...
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 5600X
    Motherboard
    Asus TUF B550M PLUS (WIFI)
    Graphics Card(s)
    RTX 3060TI
    Hard Drives
    2x WD Black SN750 SE
    Case
    NZXT H510 FLOW
CarlRas said:
Hi there antspants. So I have created the Windows Media Creation Tool on an external SSD, does it matter that it isn't a USB-Stick? When I go into BIOS and select the UEFI OS it loads a little and then restarts and so it continues.

Thanks for the response thoe its greatly appreciated :)
Click to expand...

Hi Carl.

Yes, it must be on a “USB Stick”
You need to look up how to boot from the USB Stick in your BIOS. Look online. My ASUS board is very old so yours will be different.

Here is your BIOS Manual below.
Go to section 1.2.1 in the manual.
Look at the boot priority in EZ Mode
Drag your USB to the top of the boot priority and reboot, it “should” boot to the USB which is what you need to do to install Windows.
Make sure your SSD is 2nd in the boot priority.

BIOS Manual Link:
PRIME TUF GAMING B550/A520 Series BIOS Manual ( English Edition )

NOTE: You may see two instances of your USB stick in the Boot Priority, make sure you drag the UEFI USB to the top if that is an option.

Once you boot from the USB Stick, you should be able to follow the instructions in post #2

@Bree may be able to help you further with Booting To Safe Mode as an alternative to reinstalling, I don’t know.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
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