Need a little help


CarlRas

CarlRas

New member
Local time
6:04 AM
Posts
3
OS
Windows 11
Hi, my pc recently crashed while i was playing a game and since it hasnt been able to get into windows 11. When i startup the pc it shows the screen where i can open bios and then it loads a little and goes into another screen where it says "Preparing automatic repair" and then it restarts by itself. Sometimes when it has restarted a couple of times i can get into the blue troubleshooting menu. But nothing in there seems to work at all. I then got told to update bios and reinstall windows, and i got the bios updated to the latest version. However when selecting the ssd i have installed the windows media creation tool on in the boot menu, it just restarts and goes back to the "preparing automatic repair" loop. All help i greatly appreciated.
 

My Computer My Computer

At a glance

Windows 11Ryzen 5 5600XRTX 3060TI
OS
Windows 11
Computer type
PC/Desktop
CPU
Ryzen 5 5600X
Motherboard
Asus TUF B550M PLUS (WIFI)
Graphics Card(s)
RTX 3060TI
Hard Drives
2x WD Black SN750 SE
Case
NZXT H510 FLOW
Hi Carl, welcome to the Eleven Forum 🙏

If you’re happy to reinstall Windows, read the following carefully;

“THIS IS ONE WAY” Others may have other ways.
This is from my Notes list, it’s been a while since I have used it.
You may choose to wait to hear from someone else before proceeding?

Firstly, if you can not boot to Windows, the Media Creation Tool ISO download should be on a USB, not on your SSD. You needed to have created the USB after installing Media Creation Tool and downloading Windows 11.

Secondly, if you did create the USB install media, you need to find out how to boot to the USB made by Media Creation Tool using your Motherboard/Bios. It will be online or in your documentation. There is usually a “Boot Menu” entry in the Asus Bios basic settings menu (not the advanced), open it, select the UEFI USB option for your USB and it should automatically just boot straight away to the USB.

You can only continue here if you created the Windows 11 Install Media onto a USB. If you didn’t, you will have to wait for someone else smarter than me to help you.

—->

After booting from the USB, you see the Install Windows 11 screen, press Shift + F10 to open command prompt.

Windows 11 install screen

IMG_4125.png

BEFORE CONTINUING; Be sure you are selecting the correct disk, if you have more than one disk drive, disconnect the others. Everything, including all files, programs and partitions will be wiped from the disk you select if you follow on from here.

(After pressing Shift + F10 to open command prompt)
At the command prompt, type Diskpart, press Enter.
Type List Disk, press Enter.
Type Select Disk # (where # is the number your drive shows up as), press Enter.
Type Clean, press Enter.
Type Exit, press Enter.
Close the Command Prompt window.

Click the "Next" button.
Click the "Install now" button.
Put in your product key if you are using one and click the "Next" button.
Accept the terms and click the "Next" button.
Choose "Custom: Install Windows only (advanced)."
(The following is redundant in my opinion, I just click next, Windows knows where and how to install on your disk)
Click "New" and then click the "Apply" button. Two partitions should appear. Click the bottom partition.
Click the "OK" button and then click the "Next" button.
From then on follow the on screen instructions till you get to the desktop.


.
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 Build 26200.9168Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.9168
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.

  • At a glance

    Windows 11 Pro 25H2 Build 26200.9168 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.9168 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.9168 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
CarlRas said:
Sometimes when it has restarted a couple of times i can get into the blue troubleshooting menu....
Click to expand...
Welcome to Eleven Forum.

Before attempting a reinstall, try booting to Safe Mode. After successfully booting to Safe Mode you may find you can now restart and boot normally.

www.elevenforum.com

Boot to Safe Mode in Windows 11

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...
www.elevenforum.com www.elevenforum.com
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 HomeAMD Athlon Silver 3050U8GBRadeon Graphics
    OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23-R9VY
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD (from April 2026: 250GB EVO 850)
    Internet Speed
    150 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    UPDATE - 11 April 2026: due to lid hinges starting to break up this laptop has been retired from active duty. The OS with all software and files has been migrated to my System Seven in 'Other systems' to carry on as my general purpose 'main machine'.

    I've now clean installed 25H2 and used Garlin's scripts to update Secure Boot to CA 2023 and revoke the PCA 2011 certificates. It's new role is to test secure boot issues.

    Info for 2021-2026:
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October 2021 it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update, 24H2 on 3rd October 2024 through Windows Update by setting the Target Release Version for 24H2, and 25H2 on 30th September 2025 through Windows Update by setting the Target Release Version for 25H2.

  • At a glance

    Windows 11 ProIntel® Core™ i5-520M8GB(integrated graphics) Intel HD Graphics
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.

    In-place upgrade to 22H2 using ISO and a workaround.
    Feature Update to 23H2 by manually installing the Enablement Package.
    In-place upgrade to 24H2 using hybrid 23H2/24H2 install media.
    Upgraded to 25H2 by Enablement Package.

    Also running Insider Experimental 263xx and 29xxx builds and Windows 10 as native boot .vhdx.
  • My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR was a 2-in-1 convertible Lenovo Yoga 11e (1st gen) type 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device. This has now been sold. It has been replaced by my System Eight.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 1TB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Experimental 263xx and 29xxx builds (and a few others) as a native boot .vhdx.

    My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro, Hyper-V host machine. Updated to 25H2 on 30th September 2025.

    My SYSTEM SEVEN is a Lenovo Thinkpad T580, 1920x1080 touchscreen, Intel Core i7-8650U, 16GB RAM, 512GB NVMe SSD + 2nd 512GB NVMe SSD, a supported device for Windows 11. This is my current general purpose 'main machine'. The installed Windows 11 Home from my System One has been migrated to this machine. As its new home has an existing digital licence for Pro I've been able to upgrade the migrated OS from Home to Pro.

    My SYSTEM EIGHT is a 2-in-1 convertible Lenovo Yoga 11e (5th gen) type 20LN, Celeron N4120, 8GB RAM, 512GB NVMe ssd, a supported device for Windows 11. Currently running Windows 11 Pro, plus Insider Beta, Experimental 263xx and 29xxx builds as native boot vhdx.
antspants said:
Hi Carl, welcome to the Eleven Forum 🙏

If you’re happy to reinstall Windows, read the following carefully;

“THIS IS ONE WAY” Others may have other ways.
This is from my Notes list, it’s been a while since I have used it.
You may choose to wait to hear from someone else before proceeding?

Firstly, if you can not boot to Windows, the Media Creation Tool ISO download should be on a USB, not on your SSD. You needed to have created the USB after installing Media Creation Tool and downloading Windows 11.

Secondly, if you did create the USB install media, you need to find out how to boot to the USB made by Media Creation Tool using your Motherboard/Bios. It will be online or in your documentation. There is usually a “Boot Menu” entry in the Asus Bios basic settings menu (not the advanced), open it, select the UEFI USB option for your USB and it should automatically just boot straight away to the USB.

You can only continue here if you created the Windows 11 Install Media onto a USB. If you didn’t, you will have to wait for someone else smarter than me to help you.

—->

After booting from the USB, you see the Install Windows 11 screen, press Shift + F10 to open command prompt.

Windows 11 install screen

View attachment 89313

BEFORE CONTINUING; Be sure you are selecting the correct disk, if you have more than one disk drive, disconnect the others. Everything, including all files, programs and partitions will be wiped from the disk you select if you follow on from here.

(After pressing Shift + F10 to open command prompt)
At the command prompt, type Diskpart, press Enter.
Type List Disk, press Enter.
Type Select Disk # (where # is the number your drive shows up as), press Enter.
Type Clean, press Enter.
Type Exit, press Enter.
Close the Command Prompt window.

Click the "Next" button.
Click the "Install now" button.
Put in your product key if you are using one and click the "Next" button.
Accept the terms and click the "Next" button.
Choose "Custom: Install Windows only (advanced)."
(The following is redundant in my opinion, I just click next, Windows knows where and how to install on your disk)
Click "New" and then click the "Apply" button. Two partitions should appear. Click the bottom partition.
Click the "OK" button and then click the "Next" button.
From then on follow the on screen instructions till you get to the desktop.


.
Click to expand...
Hi there antspants. So I have created the Windows Media Creation Tool on an external SSD, does it matter that it isn't a USB-Stick? When I go into BIOS and select the UEFI OS it loads a little and then restarts and so it continues.

Thanks for the response thoe its greatly appreciated :)
 

My Computer My Computer

At a glance

Windows 11Ryzen 5 5600XRTX 3060TI
OS
Windows 11
Computer type
PC/Desktop
CPU
Ryzen 5 5600X
Motherboard
Asus TUF B550M PLUS (WIFI)
Graphics Card(s)
RTX 3060TI
Hard Drives
2x WD Black SN750 SE
Case
NZXT H510 FLOW
Bree said:
Before attempting a reinstall, try booting to Safe Mode. After successfully booting to Safe Mode you may find you can now restart and boot normally.
Click to expand...
Hi Bree. When I tried booting in to safe mode it just went back into the restarting loop. And now it seems like it cant even get to the troubleshooting menu.

Thanks for the suggestion, might be something hardware related...
 

My Computer My Computer

At a glance

Windows 11Ryzen 5 5600XRTX 3060TI
OS
Windows 11
Computer type
PC/Desktop
CPU
Ryzen 5 5600X
Motherboard
Asus TUF B550M PLUS (WIFI)
Graphics Card(s)
RTX 3060TI
Hard Drives
2x WD Black SN750 SE
Case
NZXT H510 FLOW
CarlRas said:
Hi there antspants. So I have created the Windows Media Creation Tool on an external SSD, does it matter that it isn't a USB-Stick? When I go into BIOS and select the UEFI OS it loads a little and then restarts and so it continues.

Thanks for the response thoe its greatly appreciated :)
Click to expand...

Hi Carl.

Yes, it must be on a “USB Stick”
You need to look up how to boot from the USB Stick in your BIOS. Look online. My ASUS board is very old so yours will be different.

Here is your BIOS Manual below.
Go to section 1.2.1 in the manual.
Look at the boot priority in EZ Mode
Drag your USB to the top of the boot priority and reboot, it “should” boot to the USB which is what you need to do to install Windows.
Make sure your SSD is 2nd in the boot priority.

BIOS Manual Link:
PRIME TUF GAMING B550/A520 Series BIOS Manual ( English Edition )

NOTE: You may see two instances of your USB stick in the Boot Priority, make sure you drag the UEFI USB to the top if that is an option.

Once you boot from the USB Stick, you should be able to follow the instructions in post #2

@Bree may be able to help you further with Booting To Safe Mode as an alternative to reinstalling, I don’t know.
 
Last edited:

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 Build 26200.9168Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.9168
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.

  • At a glance

    Windows 11 Pro 25H2 Build 26200.9168 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.9168 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.9168 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
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