New Build PC

Hoping someone can answer this problem.

I've had a custom built pc for a week now which is running Windows 11 and has a 1TB solid state hard drive and is lightning quick but there's a problem which is baffling both the machine builder and myself as my old pc was doing this.

The computer will randomly shut down and restart and sometimes it will do this cycle 3-4 times in a row and occasionally on reboot the blue screen appears which says "It looks like Windows didn't load properly" and give me two options of troubleshooting or restart.

My setup:
Connected to the pc are:monitor,logitech x230 speakers,printer,mouse and keyboard and external hard drive.
Monitor,mouse,keyboard and speakers run all the time and the printer only when needed and ext hard drive only when backing up.

The tower unit is plugged directly into a double wall socket and and an extension block for the other equipment.

My initial thoughts are a power issue but the pc has done this intermittently and without warning so it's not a Windows Update reboot .
Next I intend replacing the trailing socket and maybe the power cord between the tower unit and trailing socket.
I have also tried connecting the tower unit to the mains via an extension lead from a socket in a room downstairs to the room upstairs where the pc is kept and the problem persists

The strange thing about this is that it only happens in my house as the pc builder has had it running in his shop for three days with no issues

Any advice/ideas are very welcome.

Thank you.
Device name DesktopPC
Processor Intel(R) Core(TM) i3-10105 CPU @ 3.70GHz 3.70 GHz
Installed RAM 8.00 GB (7.83 GB usable)
Device ID 953BFCE9-CD04-440F-B194-CC4ACDC10C73
Product ID 00325-80000-00000-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display



Edition Windows 11 Home
Version 21H2
Installed on ‎13/‎05/‎2022
OS build 22000.708
Experience Windows Feature Experience Pack 1000.22000.708.0



Thank you.

DamianG

Since the issue exists in different areas of the same house but not in a different location it must be assumed there is a problem with the electric supply to or in the house or maybe with the power cord to the computer from the wall outlet, power bar or surge protector. Another possibility could be older peripherals are the problem if they are also moved with the computer.

Power problems could be eliminated by using a quality UPS.

Check your RAM voltage. It's possible that the motherboard has reset the RAM voltage to its default for some reason. I have had it happen if my boot fails. Most RAM has to have a voltage bump (per XMP settings) in order to work at higher speeds, like 3600 MHz for instance.

Just a thought, but it doesn't hurt to check...

I'm with TraderGary. Get a good UPS and report back.

NtSFstEddie said:

I'm with TraderGary. Get a good UPS and report back.

Click to expand...

Edited to say, I seemed to have missed this... "The strange thing about this is that it only happens in my house as the pc builder has had it running in his shop for three days with no issues"

Perhaps there is a power issue at home

What is the power supply make/model/watt rating?

As the OP said his old PC was doing this is as well "as my old pc was doing this." there is something weird going on.
Whilst all suggestions could lead to the issue, I have had in the past where my PC would randomly shut down and restart. Mine was solved by providing better air flow as the system was heating up then restarting, relocating to a better position solved my issue, worth a thought ????

Many thanks to all who are making valuable contributions and inputs to this thread.
One comment earlier was about older peripherals.
The monitor is brand new as my previous one ceased working the same time the old tower unit did..coincdence ?.
Keyboard and mouse are relatively new,speakers {Logitech X230} are quite old and are connected all the time so may disconnect them to see if there's any difference there.
Printer {Canon MP600} is used occasionally as is the Seagate external hard drive.
Waiting to hear from my energy supplier as I've requested help from them too.

Thanks

DG

Why not answer the question regarding what make/ model/and capacity power supply it has?

Any other electrical devices near computer?.....interference perhaps.

DamianG said:

Many thanks to all who are making valuable contributions and inputs to this thread.
One comment earlier was about older peripherals.
The monitor is brand new as my previous one ceased working the same time the old tower unit did..coincdence ?.
Keyboard and mouse are relatively new,speakers {Logitech X230} are quite old and are connected all the time so may disconnect them to see if there's any difference there.
Printer {Canon MP600} is used occasionally as is the Seagate external hard drive.
Waiting to hear from my energy supplier as I've requested help from them too.

Thanks

DG

Click to expand...

As I understood, the old computer had same problem and it died.
Did you use any part from the old computer on the new computer?

If you suspect that your AC power is flicking you better call for an electrician ASAP.
Bad contacts that causes flicker also cause sparks and sparks is the worst you can have on an electrical installation as they will cause fires.

Been monitoring this pc for a week and I am totally stumped.
Sunday it rebboted once,Mon no prob,Tues twice,Wed once,Thurs about 10 times,Fri 2-3 times.
Removed/unplugged the speakers and printer to see if either were causing the problem.
Would a faulty mouse or keyboard cause this as other than the monitor which is new these are the only things connected to the pc ?.
Monitor is connected via hdmi so way try vga cable instead.
There is a power strip/extension about 6" away from the tower unit and my only other thought is if the pc builder used the psu from the old machine.

Antec nsk 3100 but without taking the unit apart I have no idea which psu is fitted.

I would check the psu. What make is it?

Opps, don't take it apart, but I would change the psu

Servo said:

I would check the psu. What make is it?

Click to expand...

That question was asked on May 29, with no answer yet. More importantly than make is what is the rated capacity in watts, and what is the rating on each of its outputs which should be on a label on the PSU.

Tower is Antec nsk 3100 but without taking the unit apart I have no idea which psu is fitted.

Was urged to view event log and found this:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 05/06/2022 09:52:45
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DesktopPC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2022-06-05T08:52:45.9677954Z" />
<EventRecordID>7481</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DesktopPC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

What is the power strip? not one of those eco power one's!

The tower unit is plugged directly into a double wall socket and and a Belkin extension block which is surge protected for the other equipment.

Have you had your house wiring inspected by an electrician?