New laptop, constantly running fan, high core temp?

kelper · May 15, 2026

You have pretty strong consumer rights. You could take advice from the Citizens Advice Bureau. Have you had any BSOD recently or signs of throttling or other unexpected trouble? Or is the CPU still reaching 100C?

kevinboardley · May 15, 2026

kelper said:
You have pretty strong consumer rights. You could take advice from the Citizens Advice Bureau. Have you had any BSOD recently or signs of throttling or other unexpected trouble? Or is the CPU still reaching 100C?

Hi. I have addressed these questions in recent posts.
As previously posted, there have been no BSOD's since the mobo was changed.

As previously posted, temps continue to show momentary spikes to 100 degrees with throttling. Dell say this is normal.

As previously posted, book has identified live kernal events. Dell say these are normal.

Latest reply from Dell says:
"We kindly request you to capture and share all the above readings, along with any available dump files from the system.

We would also like to inform you that we have reviewed the kernel event logs shared earlier and did not observe any abnormal behaviour. As confirmed by you, the system is currently not showing any booting issues.

Regarding the fan noise, please note that it is part of the system design to maintain proper internal cooling and ensure optimal performance.

we request you to help us with information regarding random restart and shutdown whether this issue has been resolved or not.

Once we receive the requested details, we will review them and assist you further with the next steps."

kelper · May 15, 2026

kevinboardley said:
Hi. I have addressed these questions in recent posts.
As previously posted, there have been no BSOD's since the mobo was changed.

As previously posted, temps continue to show momentary spikes to 100 degrees with throttling. Dell say this is normal.

As previously posted, book has identified live kernal events. Dell say these are normal.

Latest reply from Dell says:
"We kindly request you to capture and share all the above readings, along with any available dump files from the system.

We would also like to inform you that we have reviewed the kernel event logs shared earlier and did not observe any abnormal behaviour. As confirmed by you, the system is currently not showing any booting issues.

Regarding the fan noise, please note that it is part of the system design to maintain proper internal cooling and ensure optimal performance.

we request you to help us with information regarding random restart and shutdown whether this issue has been resolved or not.

Once we receive the requested details, we will review them and assist you further with the next steps."

I have read the entire thread! Last time you said you'd had no further BSODs was over a week ago, which is why I asked.

gunrunnerjohn · May 15, 2026

It sure sounds to me like Dell is really saying is "We know your system is defective but we're not willing to do anything about it".

kevinboardley · May 15, 2026

kelper said:
I have read the entire thread! Last time you said you'd had no further BSODs was over a week ago, which is why I asked.

Sorry. Implied this in post yesterday. Not explicit. Thanks.

steveg · May 15, 2026

Just a side note. Some like to poop on manufacturer utilities but personally love MSI Dragon Center on my laptop. It allows manually setting throttle points for the fans. After experimenting when I first got it with the settings, it now stays around 80-85 when heavily loaded. Sure it is a laptop and gets pretty loud under heavy load but usually stays fairly quiet under medium load and almost silent under low load.

kevinboardley · May 16, 2026

Just found thisL
Intel U processors - is this what I am seeing and why Dell is insiting nothing is wrong...

Just doing some searching for more info....
CPU Temps spiking to 100C but only under certain conditions.

The more I look, it seems that these hotter intel temps are being noted all over the place. If it is by design I don't see how I will get anywhere with Dell. I suppose this is the crux of where I am at with this really.

Heat may be detrimental to processor life. But if Intel/Dell have designed/configured this way then, rightly or wrongly, don't see how I will get anywhere. In the correspondence I have had with Dell I detect a 'catching up' by Dell frontline support as opposed to higher technical support levels as we have continued through this. Initially the message was, constantly running fan was not right, now message is, 'that is normal'. They have been pretty consistent througout with regard to reponse on high temp spikes and throttling behavior.

kelper · May 16, 2026

kevinboardley said:
Just found thisL
Intel U processors - is this what I am seeing and why Dell is inssiting nothing is wrong...

The link is not valid.

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New laptop, constantly running fan, high core temp?

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