New Windows 11 install: essential USB drivers are "stopped"


B

byronhawkins

New member
Local time
11:07 AM
Posts
3
OS
Windows 11 (ARM)
In my new Windows 11 install on a Tablet PC (Pipo W12), none of the USB-C devices on the dock are working, even though I installed from a USB drive over USB-C. When I boot from the USB drive on the dock, all the following drivers are in state "running". But when I boot into the Windows 11 desktop, these drivers are "stopped".

The machine has no network access without USB, so I manually downloaded and installed all the relevant updates. That didn't fix anything, presumably because these are standard components and the drivers have not changed for years. The tablet worked fine with its original Windows 10 install, but even if I install a fresh Windows 10, the USB-C devices are unavailable.

How can I get Windows to start the drivers for these components? I looked in the services list but couldn't find anything related.

Code: 
UASPStor     USB Attached SCSI (UAS | Manual     Stopped    OK         FALSE       FALSE        4,096             61,440      0                                 C:\Windows\system32\drivers\uaspstor.sys         4,096
UrsChipidea  Chipidea USB Role-Swit | Manual     Stopped    OK         FALSE       FALSE        4,096             20,480      0                                 C:\Windows\system32\DriverStore\FileRepository\u 4,096
usbehci      Microsoft USB 2.0 Enha | Manual     Stopped    OK         FALSE       FALSE        0                 77,824      0                                 C:\Windows\system32\drivers\usbehci.sys          4,096
usbhub       Microsoft USB Standard | Manual     Stopped    OK         FALSE       FALSE        4,096             323,584     0                                 C:\Windows\system32\drivers\usbhub.sys  
USBSTOR      USB Mass Storage Drive | Manual     Stopped    OK         FALSE       FALSE        49,152            73,728      0                                 C:\Windows\system32\drivers\USBSTOR.SYS          4,096
 
Windows Build/Version
Windows 11 25151 (22H2)

My Computer My Computer

At a glance

Windows 11 (ARM)Snapdragon 8508G
OS
Windows 11 (ARM)
Computer type
Tablet
Manufacturer/Model
Pipo W12
CPU
Snapdragon 850
Memory
8G
Hello,
It is a little difficult to interpret the results because you do not say what program you used to query the device store, plus there is no headings to the tabulated results.

What I wanted to know was, what was the "OK" column about? Something is clearly wrong witht the ports, but something is registering as "OK" - what is that?

Given something is wrong, you may want to run one of the Windows troubleshooters, and see if that can provide any useful information.

To run the Devices and Printers troubleshooter, press Windows Key + R and the Run box will appear.
Inside the Run box, type (or Copy and Paste) msdt.exe -id DeviceCenterDiagnostic, and then click OK.
The Devices and Printers troubleshooter will now open. Click Next to start the troubleshooter.

Sometimes the troubleshooter is able to fix problems automatically. If not, then report back with any results.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 560016 GBSapphire Radeon RX 6500XT (8 GB version)
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB

  • At a glance

    Windows 11Intel Celeron N4020
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
The driver dump is generated by DriverQuery, and the headers are:

Code: 
Module Name  Description            Driver Type   Start Mode State      Status     Accept Stop Accept Pause Paged Pool(bytes) Code(bytes) BSS(bytes) Link Date              Path                                             Init(bytes)

Apparently the forum does not allow edits to the original post, so I can't integrate this into the original table. Anyway, none of it is very informative. The "OK" is just the driver status.

I've run all the troubleshooters, only the network troubleshooter reports a problem, and it says there is no driver for my network adapter. In DeviceManager, the WAN Miniport elements are "hidden" and show error code 45: "device is not attached". But the components are soldered on the board, so this is not possible, and many people report the same error where physical disconnect is not a feasible diagnosis (so it's a bogus error message). The URS driver for the Synopsys controller is also "hidden" with error code 45.

Most of the USB devices appear as "Unknown Device" with no driver assigned.

I wonder if the Event Viewer might indicate how Windows is configuring the devices at startup, but there is so much stuff I'm not sure what to look for.
 

My Computer My Computer

At a glance

Windows 11 (ARM)Snapdragon 8508G
OS
Windows 11 (ARM)
Computer type
Tablet
Manufacturer/Model
Pipo W12
CPU
Snapdragon 850
Memory
8G
You should be able to edit the Original Post (OP) on this Forum. If you cannot, that could be because you are still a New Member. Then a few more posts would unlock the feature.

"device is not attached" refers to the device attached to the computer, not the interface wiring. It suggests that it cannot detect any hardware present.
"hidden" device drivers are because the device is not attached, or the driver is obsolete.
-- Is it possible you manually installed the wrong device drivers?

Anyhow, you want to find Errors and Warnings in Event Viewer. I cannot predict which Event IDs they are. But it is likely that the source is Kernel-PnP. If you know how to filter events by source.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11AMD Ryzen 5 560016 GBSapphire Radeon RX 6500XT (8 GB version)
    OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB

  • At a glance

    Windows 11Intel Celeron N4020
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
I read your thread on the MS forum where both you and the Microsoft agent had reached out to the manufacturer in China regarding this and where you were told by the company that drivers would soon be posted on a non-Chinese site. With no drivers available to you since you live outside of China, IMO there's nothing you can do until they are. Anyone here who wants to get caught up on what exactly is happening here can see this thread. Microsoft thread
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 26200.9445i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.9445
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.9445AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.9445
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9445
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