no mouse or keyboard

kelper · Oct 8, 2024

Use this tutorial to download a Windows 11 ISO on your second computer

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

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and then use Rufus to make a bootable USB. Rufus - Create bootable USB drives the easy way

glasskuter · Oct 8, 2024

A question no one has asked. Can you get into bios using wired keyboard?

kelper · Oct 8, 2024

glasskuter said:
A question no one has asked. Can you get into bios using wired keyboard?

No, because his mouse and keyboard are not working!

glasskuter · Oct 8, 2024

kelper said:
No, because his mouse and keyboard are not working!

He acquired a usb mouse and KB but we've only been discussing mouse and KB in relation to Windows. If a wired KB will get him into bios, that proves his usb ports are working.as well as KB. That be the case, it should also get him into recovery where he could try a system restore
That's why I asked.

dacrone · Oct 8, 2024

whole topic is not tracking. OP stated they managed to get into safe mode... so it cant be a hardware issue but then stated that the same issue of freezing occurs in safe mode, which doesnt add up because a wired keyboard in safe mode is impossible to cause driver conflicts. something is seriously jacked on the system if that is the case

glasskuter · Oct 8, 2024

dacrone said:
whole topic is not tracking.

I agree. The entire thread has gone in every direction.

Spunk · Oct 8, 2024

Restart the computer and press F2 constantly to boot into Setup (Bios) If this works, there is no problem with the USB outside of Windows.
Go to Integrated Peripherals or Advanced. Look for USB and see if it is Disabled. If so Enable it. Save and Exit

You can also Restart the computer holding the Shift key, once you see the spinning windows wheel, shut down the computer, holding power button for 15 seconds if needed. Then start the computer again. If you see the spinning circle shut down again. Do this 3 times in a row, and you should trigger an Automatic Repair. If this fails, choose Troubleshooting/Advanced . Here you can do a System Restore. to a time before this happened.

TicTac63 · Oct 8, 2024

First step. Using the wired keyboard can you access your BIOS F2 or F12 on a dell

jackg · Oct 9, 2024

its UEFIsystem btw

dacrone · Oct 9, 2024

before you answer ANY other questions, what make is your motherboard (ASUS, GIGABYTE, HP...?)

jackg · Oct 10, 2024

it says dell on the mobo

dacrone · Oct 10, 2024

jackg said:
it says dell on the mobo

ok. question 2:

when you first boot up and the dell POST screen shows.. are you able to continuously hit F2 to get into the BIOS/UEFI or F12 to bring up the boot menu?
*you stated that you got into safe mode... so i am assuming that is a yes, but will wait for confirmation

mickey52 · Oct 10, 2024

Can not find his help post He needed help getting his mouse working again I went too co-piolet this is what he needs to do

You

trying to help a fellow Win11 forum member that maybe using a desktop computer ( I have not hand for years) get to device manager to remove mouse ? so he can restart desktop to get his mouse back

Copilot

Got it! Here’s a step-by-step guide to help your forum friend access Device Manager and remove the mouse driver:

Open the Start Menu: Press the Windows key on the keyboard or click the Windows icon in the bottom-left corner of the screen1.
Type "Device Manager": In the search bar, type "Device Manager" and select it from the search results1.
Access Device Manager: Alternatively, they can press Windows key + X to open the Quick Access Menu and select "Device Manager" from the list2.
Locate the Mouse Driver: In Device Manager, expand the "Mice and other pointing devices" section3.
Right-Click and Uninstall: Right-click on the mouse driver and select "Uninstall device."3
Restart the Computer: After uninstalling the driver, restart the computer. Windows should automatically reinstall the driver, hopefully resolving the issue.

kelper · Oct 10, 2024

mickey52 said:
Can not find his help post He needed help getting his mouse working again I went too co-piolet this is what he needs to do

You
trying to help a fellow Win11 forum member that maybe using a desktop computer ( I have not hand for years) get to device manager to remove mouse ? so he can restart desktop to get his mouse back

Copilot
Got it! Here’s a step-by-step guide to help your forum friend access Device Manager and remove the mouse driver:

Open the Start Menu: Press the Windows key on the keyboard or click the Windows icon in the bottom-left corner of the screen1.

Type "Device Manager": In the search bar, type "Device Manager" and select it from the search results1.

Access Device Manager: Alternatively, they can press Windows key + X to open the Quick Access Menu and select "Device Manager" from the list2.

Locate the Mouse Driver: In Device Manager, expand the "Mice and other pointing devices" section3.

Right-Click and Uninstall: Right-click on the mouse driver and select "Uninstall device."3

Restart the Computer: After uninstalling the driver, restart the computer. Windows should automatically reinstall the driver, hopefully resolving the issue.

How can he open the start menu??? His mouse and keyboard are not working so he can't log in to Windows. I do wish you would read post #1 before posting. I know you mean well. I'm sure OP is capable of querying ChatGPT and CoPilot!

glasskuter · Oct 10, 2024

My apologies to @jackg the OP as this thread has not done justice to your question or been helpful at all. If you weren't confused when you came here, you must be now. Advice should be given methodically, in the proper perspective of the question that is asked and the information that is given, and in the proper troubleshooting sequence without going off in multiple directions. It hasn't happened here.

kelper · Oct 10, 2024

I'm sure OP has learnt something here. A thread will inevitably go off in many directions. Unless only one person responds how can the community answer methodically?

jackg · Oct 11, 2024

Dacrone.
I press F12, keyboard works at this point

kelper · Oct 11, 2024

As we suspected, there is nothing wrong with the keyboard or mouse, it is just a software problem, probably a driver issue.

kelper · Oct 11, 2024

what do you see after F12?

jackg · Oct 11, 2024

i would agree kelper. trying to reinstall windows at the moment just waiting empty dvd,s to arrive

no mouse or keyboard

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