Norton controlling Firefox?


Under settings > privacy does it list any extension as controlling the password settings?
Can't see anything - just the same policy link at the top. Just wondering if Firefox itself put it there. I also had a Firefox update yesterday or the day before. In the policy documentation, these are some of the things listed (it's a very long list)
 

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it maybe worth checking firefox settings to make sure firefox is not clearing cookies and/or other browser data at close.
settings > privacy and security > cookies and site data

best of luck, Steve ..
 

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it maybe worth checking firefox settings to make sure firefox is not clearing cookies and/or other browser data at close.
settings > privacy and security > cookies and site data

best of luck, Steve ..
Thanks - that is unticked.
 

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    Originally installed with a 500gb H10 Optane ssd
Make an exception for Firefox in Norton AV.
The settings in Norton 360 are so complicated and diverse these days I can't even find where to do that! The old control panel was simple but that seems to have been removed over the past year (used to be able to opt for it).
 

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    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
The settings in Norton 360 are so complicated and diverse these days I can't even find where to do that! The old control panel was simple but that seems to have been removed over the past year (used to be able to opt for it).



Look for something that says Add exception or maybe Manage exceptions.

It should be somewhere in the antivirus settings.




Here... I found it... this is for Norton 360.
Here's the link to the PDF...

Norton 360 User Manual (PDF)


Set SONAR to remove threats automatically
1 Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2 In the Norton main window, click Settings.
3 In the Settings window, click Antivirus.
4 Under Remove Risks Automatically, set the slider to Always.
5 Under Remove Risks if I Am Away, set the slider to Always.
6 Click Apply.



In the section below, you want to set the AV to "exclude" the Mozilla Firefox folder, located here...
C:\Program Files\Mozilla Firefox


Set Auto-Protect to exclude known good files from Norton scans
If you think Norton identifies a valid application as a security risk, you can exclude the file from
Norton scans.
Exclude files from Norton scans
1 Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2 In the Norton main window, click Settings.
3 In the Settings window, click Antivirus.
4 In the Antivirus settings window, click the Scans and Risks tab.
5 Under Exclusions / Low Risks, do one of the following:
■ In the Items to Exclude from Scans row, click Configure.
■ In the Items to Exclude from Auto-Protect, SONAR and Download Intelligence
Detection row, click Configure.
6 In the window that appears, click Add Folders or Add Files.
7 In the Add Item dialog box, click the browse icon. In the dialog box that appears, select
the item that you want to exclude from scans.
8 Click OK.
 
Last edited:

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    PC Power & Cooling Silencer 750 Quad EPS12V
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    Generic Beige case, 80mm fans
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    ZALMAN 9500A 92mm CPU Cooler
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    Logitech Optical M-BT96a
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    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
Hi, Hazel

Some things to try:

1. In Firefox:
- Open Firefox menu (three lines) > Settings
- Search for "certificates" in the settings search bar
- Go to "View Certificates"
- Look for and remove any Norton certificates if present

2. In Norton 360:
- Open Norton 360
- Click on "Device Security"
- Click "Settings" (gear icon)
- Go to "Web Security"
- Look for "Browser Protection" or similar settings
- Disable Firefox-related protection features

Alternative method:
1. Uninstall Norton's browser extensions from Firefox:
- Open Firefox menu
- Select Add-ons and Themes
- Go to Extensions
- Remove any Norton-related extensions

2. If Norton Add-ons keeps reinstalling:
- In Norton 360, disable the auto-install feature for browser extensions
- Or create an exception for Firefox in Norton's settings

If these steps don't work, you might need to:
1. Check Firefox's enterprise policies
2. Reset Firefox's security settings
 

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    Defender / Malwarebytes
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    …still on a horse.
Look for something that says Add exception or maybe Manage exceptions.

It should be somewhere in the antivirus settings.




Here... I found it... this is for Norton 360.
Here's the link to the PDF...

Norton 360 User Manual (PDF)


Set SONAR to remove threats automatically
1 Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2 In the Norton main window, click Settings.
3 In the Settings window, click Antivirus.
4 Under Remove Risks Automatically, set the slider to Always.
5 Under Remove Risks if I Am Away, set the slider to Always.
6 Click Apply.



In the section below, you want to set the AV to "exclude" the Mozilla Firefox folder, located here...
C:\Program Files\Mozilla Firefox


Set Auto-Protect to exclude known good files from Norton scans
If you think Norton identifies a valid application as a security risk, you can exclude the file from
Norton scans.
Exclude files from Norton scans
1 Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2 In the Norton main window, click Settings.
3 In the Settings window, click Antivirus.
4 In the Antivirus settings window, click the Scans and Risks tab.
5 Under Exclusions / Low Risks, do one of the following:

6 In the window that appears, click Add Folders or Add Files.
7 In the Add Item dialog box, click the browse icon. In the dialog box that appears, select
the item that you want to exclude from scans.
8 Click OK.
Thank you. I think that might be the old style panel - it was easy to find things on that one. The new style panel is all over the place! I did try putting exclusions in the search box and it came up with four options

Intrusion prevension exclusions
Scans exclusions
Antivirus exclusions
Safe web exclusions (I'm not using safe web)

You can add an exclusion in one of those sections.
 

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    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
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    Firefox
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    Originally installed with a 500gb H10 Optane ssd
You can add an exclusion in one of those sections.


You should be able to add an exclusion in ANY or ALL of those sections.
 

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    Cooling
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    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
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    ViewSonic G90FB Black 19" Professional (CRT)
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    Seagate 80GB 7200rpm SATA
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    ZALMAN 9500A 92mm CPU Cooler
    Mouse
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    Keyboard
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    300/300
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    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
Hi, Hazel

Some things to try:

1. In Firefox:
- Open Firefox menu (three lines) > Settings
- Search for "certificates" in the settings search bar
- Go to "View Certificates"
- Look for and remove any Norton certificates if present

2. In Norton 360:
- Open Norton 360
- Click on "Device Security"
- Click "Settings" (gear icon)
- Go to "Web Security"
- Look for "Browser Protection" or similar settings
- Disable Firefox-related protection features

Alternative method:
1. Uninstall Norton's browser extensions from Firefox:
- Open Firefox menu
- Select Add-ons and Themes
- Go to Extensions
- Remove any Norton-related extensions

2. If Norton Add-ons keeps reinstalling:
- In Norton 360, disable the auto-install feature for browser extensions
- Or create an exception for Firefox in Norton's settings

If these steps don't work, you might need to:
1. Check Firefox's enterprise policies
2. Reset Firefox's security settings
Thanks. No Norton addons or extensions - I specifically didn't add those. Search certificates in Firefox produced masses of entries! From all kinds of places. There is a Norton web mail/shield root in there but pretty sure I have that disabled in Norton. Or not opted for. No date next to it. How do you re-set Firefox security settings?
 

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    Samsung 970 evo plus 2TB
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    Could be better
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    200mbps Starlink
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    Other Info
    Originally installed with a 500gb H10 Optane ssd
How do you re-set Firefox security settings?

The easy way is to probably “Refresh Firefox” but this is something you may not want to do.

Here are some steps related to resetting Firefox, if you choose to go that way:

To reset Firefox security settings back to their default state, you can use the "Refresh Firefox" feature, which will restore the browser to its original configuration while saving your important data. This process effectively clears custom settings and add-ons, returning Firefox to its factory defaults. Alternatively, you can manually reset preferences by deleting or renaming the prefs.js file within your Firefox profile folder.



Refresh Firefox (Recommended):
  • Click the menu button (three horizontal lines) in the top right corner of the Firefox window.
  • Select "Help" and then "Troubleshooting Information".
  • Click the "Refresh Firefox" button on the right side of the page.
  • Confirm the refresh by clicking "Refresh Firefox" again.
  • Firefox will close and reopen, restoring it to its default state.
 

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    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
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    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
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    OS on Samsung 1TB 870 QVO SATA
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    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
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    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
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    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
I removed everything after step 1. It seemed unnecessary.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5335
    Computer type
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    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Have refreshed firefox and it's still there.
 

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  • OS
    Windows 11
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    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5335
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Some places on the internet think it's Nord VPN. Which would make sense as that was just installed the same day as it happened.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
I assume refreshing firefox deleted all cookies? :-)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
However, in Nord VPN settings, all "threat protection" is turned off. So maybe not.
 

My Computer

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  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
However, in Nord VPN settings, all "threat protection" is turned off. So maybe not.

I didn’t realise you had Nord running.

According to what I found:

Nord VPN itself is not designed to cause Firefox to display the "Your browser is being managed by your organization" message. This notification is typically triggered by security software that uses Group Policy Object (GPO) rules to inject root certificates into Firefox. These certificates allow the software to intercept and scan internet traffic.

The likelihood that Norton has done this is greater. The notification is typically triggered by security software that uses Group Policy Object (GPO) rules to inject root certificates into Firefox. These certificates allow the software to intercept and scan internet traffic.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5335
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Yes I think you're right, it's Norton. Seems impossible to get rid of.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
I have found some powershell scripts but I wouldn’t run any of them unless I hade a system image created in case of disaster

It’s getting dangerous.

I don’t want to sound like I am telling you what to do, but let me tell you what to do :P

Get rid of Norton 360.
It shouldn’t be this complicated.
Having said that, I don’t know how other AV’s work, I know mine doesn’t do this.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5335
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.

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